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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent 4.84/5

Dudley Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion
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Review summary

People rate this company as Excellent based on 3,836 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Latest positive rating

5/5

First class service for savings & high interest rates

First class service. I recently opened a £500 per month 5% Regular Saver by post. I live in Scotland. I posted the application & cheque... First class service. I recently opened a £500 per month 5% Regular Saver by post. I live in Scotland. I posted the application & cheque first class at about 3pm on a weekday. Two days later (also weekdays), I received the Passbook back via post (posted first class). The account was open & the cheque cashed. It would have been impossible for the service to have been any quicker. They also offer a 6% interest Regular Saver (£500 per month) for existing customers. Read more Read less

{"display":"Scott","full_name":"Scott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/713682.png"}}'s avatar
Savings
Scott 2nd September 2025

Latest negative rating

1/5

Hands down the worst company (yes, not just banks) I...

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Read more Read less

{"display":"Nick M","full_name":"Nick M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Nick M 11th June 2025

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

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Reviews for Dudley Building Society

Showing 11 of 3836 company reviews Last reviewed within 7 days

First class service for savings & high interest rates

Savings 2nd September 2025

First class service. I recently opened a £500 per month 5% Regular Saver by post. I live in Scotland. I posted the application & cheque... First class service. I recently opened a £500 per month 5% Regular Saver by post. I live in Scotland. I posted the application & cheque first class at about 3pm on a weekday. Two days later (also weekdays), I received the Passbook back via post (posted first class). The account was open & the cheque cashed. It would have been impossible for the service to have been any quicker. They also offer a 6% interest Regular Saver (£500 per month) for existing customers. Read more Read less

Rated Excellent 5/5
Read more product reviews

In branch service review

Savings 26th August 2025

Older client so glad to have passbook, customer service by Jean excellent and helpful.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    In branch service review

    Local branch, very friendly and helpful staff. Staff are always knowledgeable and explain things in a straightforward manner.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Advisor very informative and explained the process clearly.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Very helpful, reviewed accounts and given information. So can decide what to do going forward.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Open a savings account. Excellent advice.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Advisor very informative and explained the process clearly.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Paulette/Sarah friendly, helpful, nothing too much trouble.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Came into branch to open an account.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Friendly and very helpful staff. Special thanks to chelsea for dealing with my accounts and questions.

    Savings
    Verified source 26th August 2025
  • 5/5

    In branch service review

    Saving - higher intrest. Good advice from Esther.

    Savings
    Verified source 26th August 2025

    Products from Dudley Building Society

    Showing products offered by Dudley Building Society

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