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Dudley Building Society reviews

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Rated Excellent 4.84/5

Dudley Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

Review summary

People rate this company as Excellent based on 3,894 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Carol Davies,served me and right from the start kind...

Carol Davies,served me and right from the start kindness was shown and nothing was to much trouble,considering it was early Monday morning and I came unannounced.well done.

{"display":"Malcolm cordwell","full_name":"Malcolm cordwell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Malcolm cordwell 4th November 2025

Latest negative rating

1/5

Hands down the worst company (yes, not just banks) I...

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Read more Read less

{"display":"Nick M","full_name":"Nick M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Nick M 11th June 2025

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
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Reviews for Dudley Building Society

Showing 11 of 3894 company reviews Last reviewed within 7 days

Carol Davies,served me and right from the start kind...

Savings 4th November 2025

Carol Davies,served me and right from the start kindness was shown and nothing was to much trouble,considering it was early Monday morning and I came unannounced.well done.

Rated Excellent 5/5
Read more product reviews

In branch service review

Savings 29th October 2025

Staff are always pleasant and helpful and knowledgeable of the products the Society has to offer.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    In branch service review

    Excellent customer service. Easy and seamless change over of accounts.

    Savings
    Verified source 29th October 2025
  • 5/5

    In branch service review

    I like the excellent service provided, made to feel comfortable immediately. Everything explained for us to understand - most important to us.

    Savings
    Verified source 29th October 2025
  • 5/5

    In branch service review

    Very efficient and helpful and polite.

    Savings
    Verified source 29th October 2025
  • 5/5

    In branch service review

    Very friendly staff. Maturity form could be improved to give full options.

    Savings
    Verified source 29th October 2025
  • 5/5

    In branch service review

    Paulette is always very helpful, she provided us with information when needed, Nothing has to much trouble for her.

    Savings
    Verified source 29th October 2025
  • 5/5

    In branch service review

    Fantastic, great service personally.

    Savings
    Verified source 29th October 2025
  • 5/5

    In branch service review

    Excellent and professional service.

    Savings
    Verified source 29th October 2025
  • 5/5

    Dudley is the A-Team!

    For the onset the team at Dudley are always personable, efficient and responsive and in these days of automated systems it is this attention to... For the onset the team at Dudley are always personable, efficient and responsive and in these days of automated systems it is this attention to detail and understanding that marks Dudley Building Society as an outstanding people driven mortgage provider. Even when our mortgage has been up for renewal the team have been fully engaged in keeping us updated. Can’t fault them. Thank you for Simply being the best! Grace, Hannah and Lily: you are the A-Team! Read more Read less

  • 5/5

    In branch service review

    Welcoming, friendly, relaxing and ease of business.

    Savings
    Verified source 24th October 2025

    Products from Dudley Building Society

    Showing products offered by Dudley Building Society

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