Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.81/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,989 product reviews

Average score of 4.81/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
Was this helpful?

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 3989 company reviews • Last reviewed within 7 days

Excellent advice and help.

Savings • 12th August 2026

Had a great meeting with carol. She helped us with opening new accounts to make better savings. We got the right advice and account for what we needed.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Opened some accounts with my fiancee, Carol was lovely.

Savings • 12th August 2026

Opened some accounts with my fiancee, Carol was lovely. And made the job easy.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 3.00/5

    Lacking options on savings account maturity

    Savings account matured. Paperwork arrived before maturity but disappointingly the society did not provide a way to manage the maturity funds online through their existing... Savings account matured. Paperwork arrived before maturity but disappointingly the society did not provide a way to manage the maturity funds online through their existing online portal like other savings accounts. No reasonable reason why that couldn't be offered to those registered for the online savings portal. Read more Read less

    {"display":"premierfella","full_name":"premierfella","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    premierfella 12th August 2026
  • 5.00/5

    Opening an isa

    Appointment given on the day which was good. Friendly staff.

    Savings
    Verified source 10th August 2026
  • 5.00/5

    Carol was very helpful and friendly and provided exc...

    Carol was very helpful and friendly and provided excellent advice to maximise my savings

    Savings
    Verified source 10th August 2026
  • 5.00/5

    Paulette assisted us today and dealt with my ISA.

    Paulette assisted us today and dealt with my ISA. She was very informative and efficient. Made the whole process really easy. Thank you.

    Savings
    Verified source 8th August 2026
  • 5.00/5

    Gornal branch meeting

    Went into the gornal branch for a meeting to sort out an account that had matured, and they were incredibly helpful in advising me on... Went into the gornal branch for a meeting to sort out an account that had matured, and they were incredibly helpful in advising me on what to do with it and get it into an accounr with a better interest rate whilst still suiting my needs for access Read more Read less

    Savings
    Verified source 7th August 2026
  • 5.00/5

    Sarah Davies magic

    Sarah DAVIS has been incredible. Y my mom has passed away and everything seems so difficult when we came into the branch we were very... Sarah DAVIS has been incredible. Y my mom has passed away and everything seems so difficult when we came into the branch we were very stressed because there’s a lot to do for probate. Sarah DAVIES was fantastic. She ran through things for us. She gave us the best possible advice and we ended with a lovely heartfelt hug she is a credit to this organisation Read more Read less

    Savings
    Verified source 6th August 2026
  • 5.00/5

    Outstanding customer service .

    Was seen by Safiya she was most helpful & understanding. She was knowledgeable & gave outstanding customer service giving the most valuable advice .

    Savings
    Verified source 5th August 2026
  • 5.00/5

    Tracy R was great as usual friendly and efficient

    Tracy R was great as usual friendly and efficient

    Savings
    Verified source 5th August 2026
  • 5.00/5

    Very helpful and efficient service from the staff bo...

    Very helpful and efficient service from the staff both on the phone and in the Branch at Brierley Hill. The Branch is a pleasant environment.

    Savings
    Verified source 4th August 2026

    Products from Dudley Building Society
    Showing products offered by Dudley Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice