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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,202 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4202 company reviews • Last reviewed within 7 days

Great service

Savings • 17th October 2026

Great service friendly people and really helpful in every way

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Nice staff.

Savings • 16th October 2026

Nice staff. Very helpful Paulette was accommodating

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent! Service

    Excellent! Service. Good product advice.

    Savings
    Verified source 16th October 2026
  • 5.00/5

    Staff are always friendly and Sarah, our account man...

    Staff are always friendly and Sarah, our account manager always goes out her way to make sure we receive a good service and deal with any queries straight away.

    Savings
    Verified source 16th October 2026
  • 5.00/5

    Brilliant service once again.

    Brilliant service once again. Jo was brilliant at the 3 issues, she has successfully completed. Thank you.

    Savings
    Verified source 16th October 2026
  • 5.00/5

    Lovely service

    Love staff especially Jane so polite and helpful

    Savings
    Verified source 16th October 2026
  • 5.00/5

    Setting up a savings account the easy way

    Debbie was brilliant went through the process of setting up the account and how the account worked

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Branch staff are always polite, friendly and helpful.

    Branch staff are always polite, friendly and helpful.

    Savings
    Verified source 15th October 2026
  • 5.00/5

    A year long Savings Account

    A year long savings was used every month and matured in Oct 2026 . It was a branch operated acc . Every face to face... A year long savings was used every month and matured in Oct 2026 . It was a branch operated acc . Every face to face contact with staff in the local branch was positive : individuals were knowledgeable, friendly , and keen to help . I was assisted with the completion of the savings acc. Application which was straightforward and not time consuming ( one small observation would be that the form boxes for signature and e-mail details could do with being bigger. ) I was able to track the progress of my savings with Dudley B S on line system which has a user friendly operation and was updated with my deposits in a timely manner . At the conclusion of the savings acc . I was sent a pre-paid envelope to be able to send in my passbook via post . This was v. useful and is something that not all savings providers do . At the maturity date the savings plus accrued interest was sent out to my nominated acc. exactly on the date scheduled, and I received my monies by around 11 am on the next working day. All in all I was v. happy with the process and I’m pleased to have another 3 savings accounts with Dudley BS on the go at the moment. Read more Read less

    {"display":"J","full_name":"J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    J 15th October 2026
  • 5.00/5

    Great customer service.

    Great customer service. It’s a pleasure to go into the Dudley branch always a warm and friendly face

    Savings
    Verified source 15th October 2026
  • 5.00/5

    Excellent service appointment on time

    Excellent service appointment on time

    Savings
    Verified source 15th October 2026

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