Rebecca was incredibly helpful friendly and informative

it took a little time to get the offer, i had to chase towards the end, but the initial u.w stage i was kept informed throughout

With in the 15years I had my mortgage with Dudley building society they have been nothing but very helpful with any queries that I had... With in the 15years I had my mortgage with Dudley building society they have been nothing but very helpful with any queries that I had and a went above and beyond with helping me when it came to me redeeming my mortgage. Read more Read less

My wife has postal accounts with the Dudley and I help her with the admin. The service we get from the Dudley is consistently excellent.... My wife has postal accounts with the Dudley and I help her with the admin. The service we get from the Dudley is consistently excellent. In particular, the turnround / response times when opening accounts and/or depositing funds is absolutely first class. Everything gets dealt with as soon as the Dudley receives whatever we've sent and documents (e.g. updated passbooks) are returned equally promptly - always with an easy to follow covering letter. In our fairly broad experience of postal savings, no-one does it better than the Dudley. We're impressed and grateful for the service. Read more Read less

I received fast and efficient service when opening a new savings account. Most impressed, been with them for over a year now with no problems.

Very friendly, knowledgeable and helpful branch staff, talked me through the various products on offer and assisted me during the process to set up accounts.... Very friendly, knowledgeable and helpful branch staff, talked me through the various products on offer and assisted me during the process to set up accounts. The team made me feel at ease. Nice to deal with a local business, not prone to "global corporation" issues. Strongly recommend to consider for savings options. Read more Read less

Julie was very helpful & professional with advice on the various products available.

Cannot stress enough how impressed I am with your service. Prompt action and Amy queries answered politely and helpfully. My thanks.. Bawdeswell PCC

Have several savings accounts from Dudley. Very impressed with the customer service. Have been to several branches and always sorted things. Would be good if... Have several savings accounts from Dudley. Very impressed with the customer service. Have been to several branches and always sorted things. Would be good if they could take the initial payment into an account when opening it but it seems that's a head office rule. The staff were able to provide a workaround. Online service is available. Certainly recommend for savings. Probably worth telling them in advance if you plan to take a while opening accounts Read more Read less