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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent 4.85/5

Dudley Building Society reviews

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Verified business
Last reviewed within 7 days

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Customer Satisfaction Champion
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Review summary

People rate this company as Excellent based on 3,789 product reviews

Average score of 4.85/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Outstanding from start to finish

From start to finish of our relationship with Dudley BS, their service has been outstanding. All the people we dealt with - whether over the... From start to finish of our relationship with Dudley BS, their service has been outstanding. All the people we dealt with - whether over the phone (it was nice at times to still be able to pick up the phone and speak to a person to quickly clarify/sort an issue) or via email were polite, efficient and knowledgeable. Communication was first rate. Products were competitive and clearly explained. Read more Read less

{"display":"Steven V","full_name":"Steven V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Steven V 6th August 2025

Latest negative rating

1/5

Hands down the worst company (yes, not just banks) I...

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Read more Read less

{"display":"Nick M","full_name":"Nick M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Nick M 11th June 2025

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
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Reviews for Dudley Building Society

Showing 11 of 3789 company reviews Last reviewed within 7 days

Outstanding from start to finish

Mortgages 6th August 2025

From start to finish of our relationship with Dudley BS, their service has been outstanding. All the people we dealt with - whether over the... From start to finish of our relationship with Dudley BS, their service has been outstanding. All the people we dealt with - whether over the phone (it was nice at times to still be able to pick up the phone and speak to a person to quickly clarify/sort an issue) or via email were polite, efficient and knowledgeable. Communication was first rate. Products were competitive and clearly explained. Read more Read less

Rated Excellent 5/5
Read more product reviews

In branch service review

Savings 26th July 2025

Very helpful staff and competitive interest rates for savings. Jo was extremely helpful, a credit to the branch.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    In branch service review

    Efficient and friendly, Jo supported my enquiry with a great sense of humour. Fantastic service.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    Jo was so helpful, she sorted out two new accounts for me.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    I came for advice about an ISA provoked by Martin Lewis's endless yapping, and got superb advice.

    Savings
    Verified source 26th July 2025
  • 5/5

    In branch service review

    Excellent and informed service, and always helpful.

    Savings
    Verified source 25th July 2025
  • 5/5

    In branch service review

    The staff are knowledgeable and friendly.

    Savings
    Verified source 25th July 2025
  • 5/5

    In branch service review

    Branch access is perfect. Staff are knowledgeable, professional and courteous. Nothing to be improved upon.

    Savings
    Verified source 25th July 2025
  • 5/5

    In branch service review

    I like that you can walk into the branch and get advice and the staff are always friendly and helpful.

    Savings
    Verified source 25th July 2025
  • 5/5

    In branch service review

    Excellent service from friendly, knowledgeable staff.

    Savings
    Verified source 25th July 2025
  • 5/5

    In branch service review

    Fantastic service - can't fault it.

    Savings
    Verified source 25th July 2025

    Products from Dudley Building Society

    Showing products offered by Dudley Building Society

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