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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,144 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4144 company reviews • Last reviewed within 7 days

The girls are very friendly and it’s nice to have an...

Savings • 3rd October 2026

The girls are very friendly and it’s nice to have an account with a passbook.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

I booked an appointment with Rebecca who was so help...

Savings • 3rd October 2026

I booked an appointment with Rebecca who was so helpful in sorting my appointment. I then saw Julie who was very friendly and opened my accounts with no fuss.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    The girls in the hub are always lovely and friendly.

    The girls in the hub are always lovely and friendly. I tell all my friends about the service.

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Knowledgeable staff and pleasant

    Knowledgeable staff and pleasant

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Great service received today at Kingswinford branch.

    Great service received today at Kingswinford branch. Transfer of accounts handled thoroughly and quickly.

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Savings advice

    We had good advice to enable us to get the best from our accounts

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Dudley Building Society’s advisor Safiya was very c...

    Dudley Building Society’s advisor Safiya was very clear and professional as she explained our chosen profit. We felt she was friendly and efficient at the same time.

    Savings
    Verified source 2nd October 2026
  • 5.00/5

    Opened an ISA

    Opened an ISA with excellent help from a very knowledgeable Lorna at Kingswinford branch

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Enquired about a new ISA, filled out forms just need...

    Enquired about a new ISA, filled out forms just need to get my partner to sign his application

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Went into the Perton branch, changed accounts and wa...

    Went into the Perton branch, changed accounts and was extremely pleased with the service provided by Kerry Hampton, she always makes me feel a valuable customer.

    Savings
    Verified source 1st October 2026
  • 5.00/5

    Very good and very helpful great service

    Very good and very helpful great service

    Savings
    Verified source 1st October 2026

    Products from Dudley Building Society

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