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Dudley Building Society reviews

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Rated Excellent 4.84/5

Dudley Building Society reviews

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Verified business
Last reviewed within 14 days

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Customer Satisfaction Champion

Review summary

People rate this company as Excellent based on 3,908 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Latest positive rating

5/5

In branch service review

Tracey is always helpful and responsive.

Savings
Verified source 24th November 2025

Latest negative rating

1/5

Hands down the worst company (yes, not just banks) I...

Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application. Second house I’ve now lost due to their slow response and incompetence. Charging high fees and providing this level of service is practically fraud. Will be reporting to FCA. I’m thousands of pounds down and have nothing to show for it. Avoid at all costs. I’m Read more Read less

{"display":"Nick M","full_name":"Nick M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Nick M 11th June 2025

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
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Reviews for Dudley Building Society

Showing 11 of 3908 company reviews Last reviewed within 14 days

In branch service review

Savings 24th November 2025

Tracey is always helpful and responsive.

Verified source
Rated Excellent 5/5
Read more product reviews

In branch service review

Savings 24th November 2025

Great to have face to face service.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Opened a regular saver via the post.

    Opened a regular saver via the post. All very quick and efficient. Great service.

    {"display":"Rob B","full_name":"Rob B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rob B 24th November 2025
  • 5/5

    In branch service review

    Every time I call into branch, all is good.

    Savings
    Verified source 21st November 2025
  • 5/5

    In branch service review

    Very good service from the team. Good advice on how to service the account - all with a smile.

    Savings
    Verified source 21st November 2025
  • 5/5

    In branch service review

    Excellent service, very friendly staff, passbook.

    Savings
    Verified source 21st November 2025
  • 5/5

    In branch service review

    Staff always very pleasant, friendly and professional.

    Savings
    Verified source 21st November 2025
  • 4/5

    Setting up the account felt rather old-fashioned...

    Setting up the account felt rather old-fashioned with having to get ID verified on paper and completing the application on paper and by post, however,... Setting up the account felt rather old-fashioned with having to get ID verified on paper and completing the application on paper and by post, however, it was all completed and correctly. It would be nice if they could print on the back of the first page of the letter with the second half to save a piece of paper, or perhaps condense the correspondence to the essentials. Read more Read less

    {"display":"Jayne","full_name":"Jayne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jayne 11th November 2025
  • 5/5

    In branch service review

    It's local with friendly helpful staff.

    Savings
    Verified source 8th November 2025
  • 5/5

    In branch service review

    Very helpful and pleasant staff.

    Savings
    Verified source 8th November 2025
  • 5/5

    In branch service review

    Staff are always polite and friendly. Always informative on advice.

    Savings
    Verified source 8th November 2025

    Products from Dudley Building Society

    Showing products offered by Dudley Building Society

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