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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,165 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4165 company reviews • Last reviewed within 7 days

I was booked In for an appointment at Perton branch.

Savings • 10th October 2026

I was booked In for an appointment at Perton branch. I received excellent service from Kerry from start to finish. I would highly recommend

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Excellent service

Savings • 10th October 2026

Had an appointment with Julie this morning and sorted out my accounts with the best results.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great customer service

    Very helpful and friendly. Makes a nice change to get good customer service. Would highly recommend the Gornal branch to my friends and family

    Savings
    Verified source 9th October 2026
  • 5.00/5

    Amazing experience

    Very good experience, excellent staff always friendly and helpful when i have questions.

    Savings
    Verified source 9th October 2026
  • 5.00/5

    Brilliant.

    Always helpful, friendly staff, nothing is ever too much trouble!

    Savings
    Verified source 9th October 2026
  • 5.00/5

    Improving interest account Very good service

    Improving interest account Very good service

    Savings
    Verified source 8th October 2026
  • 5.00/5

    The staff are very friendly and helpful.

    The staff are very friendly and helpful.

    Savings
    Verified source 8th October 2026
  • 5.00/5

    Very welcoming, and professional

    Very welcoming, and professional

    Savings
    Verified source 8th October 2026
  • 5.00/5

    It was in your branch in Kingswinford where the serv...

    It was in your branch in Kingswinford where the service was fantastic and very special mention of Lorna who went above and beyond to help me

    Savings
    Verified source 8th October 2026
  • 5.00/5

    Excellent service, very pleased with the interest rate.

    Excellent service, very pleased with the interest rate. Love my passbook.

    Savings
    Verified source 7th October 2026
  • 5.00/5

    Bond & ISA maturity .

    Bond & ISA matured in respect of both myself and Wife. Your assistant at Perton Branch named Neve went out of her way to show... Bond & ISA matured in respect of both myself and Wife. Your assistant at Perton Branch named Neve went out of her way to show us our best options and actually completed the forms for us to our complete satisfaction, she was so kind and considerate which we appreciated being octogenarians. Read more Read less

    {"display":"Joseph R","full_name":"Joseph R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Joseph R 6th October 2026

    Products from Dudley Building Society

    Showing all products offered by Dudley Building Society

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