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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.85/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,292 product reviews

Average score of 4.85/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4292 company reviews • Last reviewed within 7 days

Product Switch

Mortgages • 14th November 2026

I am switching mortgage products, the illustrations were sent to the wrong address resulting in me not having much time to get the return documentation... I am switching mortgage products, the illustrations were sent to the wrong address resulting in me not having much time to get the return documentation to Dudley, Caroline was super efficient, kind, calm and helpful. She understood the problem, advised me how to resolve it and was really reassuring. It's so nice to be able to speak to competent people who are knowledgeable and kind. I am really glad I am staying with Dudley and having lovely staff like Caroline is a big reason why. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Good service and friendly staff.

Savings • 14th November 2026

Good service and friendly staff. Good regular safer interest rate

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Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I was booked in for account review by the lovely lad...

    I was booked in for account review by the lovely lady on the counter. Appointment was offered when I wanted it and the lady I... I was booked in for account review by the lovely lady on the counter. Appointment was offered when I wanted it and the lady I saw was great. Very friendly and knowledgeable Read more Read less

    Savings
    Verified source 14th November 2026
  • 5.00/5

    Very friendly and helpful staff and very profession...

    Very friendly and helpful staff and very professional and knowledgeable always ready to go that little bit further, and always tactful and polite

    Savings
    Verified source 13th November 2026
  • 5.00/5

    Great friendly team, very helpful with everything wh...

    Great friendly team, very helpful with everything whenever i visit.

    Savings
    Verified source 13th November 2026
  • 5.00/5

    Very helpful and informative.

    Very helpful and informative. Kerry was incredibly helpful and knowledgeable and advised us expertly on different products and their pros and cons.

    Savings
    Verified source 13th November 2026
  • 5.00/5

    New account at the Perton Branch.

    Opening a new account was very pleasant with Lorna who was great.

    Savings
    Verified source 12th November 2026
  • 5.00/5

    New account at the Perton Branch.

    Opening a new account was very pleasant with Lorna who was great.

    Savings
    Verified source 12th November 2026
  • 5.00/5

    I know of no better telephone service.

    I know of no better telephone service. I have only left to pursue a better rate but would be happy to return

    {"display":"David R","full_name":"David R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David R 12th November 2026
  • 5.00/5

    Very helpful, friendly staff and good rates.

    Very helpful, friendly staff. Katie guided me through setting up 2 accounts efficiently and clearly. Great to have a High St branch with competitive rates

    Savings
    Verified source 12th November 2026
  • 5.00/5

    Brierley Hill

    I visited Marni at Brierley Hill Branch to sort out our maturing account, we are very pleased and happy with the service received. The Appointment was very informative.

    Savings
    Verified source 12th November 2026

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