I was very impressed with Julie. She was very knowledgeable about the savings account that I was interested in.

Very knowledgable about the product we were investing in to the point that we were informed about how ISA ‘s work in the long term

I had a maturing Fixed Rate Bond. With great advice from your local team, I saw Jo and she helped me to set up a... I had a maturing Fixed Rate Bond. With great advice from your local team, I saw Jo and she helped me to set up a new ISA with part of the maturing fund. She also helped me to set up a new Branch Instant Access Saver to replace my Easy Access Saver at a better interest rate, and we transferred the balance of the maturing bond to this new account. It's all still happening so I'm still awaiting the the timescale to collect the new books. Huge thanks to Jo and the team for help and good advice Read more Read less

I was worried about the appointment as have anxiety about financial meetings.But that ended as soon as i met julie ..so welcoming and friendly.Straight away... I was worried about the appointment as have anxiety about financial meetings.But that ended as soon as i met julie ..so welcoming and friendly.Straight away i was relaxed.and when we found a common interest(running) it was like we were old friends.Will from now on review my other accounts with the idea of moving many if not all to yourselves.. Read more Read less

Fantastic from start to finish sorting out our isa

Trust Account opening documents were clear and easy to complete. We brought the right documents to the meeting. Verification and ID was quick and simple... Trust Account opening documents were clear and easy to complete. We brought the right documents to the meeting. Verification and ID was quick and simple on your system. The letters confirming that the accounts were open came by post the next day. Your staff are efficient and pleasant to deal with. Read more Read less

All very good never a problem at Kingswinford

Very good customer service, from the kingswinford team, will definitely be using the branch more often. Very polite and helpful. Very good experience

The lady behind the counter told me I should have a review on my savings as the product i had wasn't the best for me.I... The lady behind the counter told me I should have a review on my savings as the product i had wasn't the best for me.I Bookee an appointment the lady julie Haden was brilliant. She has amazing customer service and made me feel at easy and confident I was making the right decision. Excellent service. Read more Read less