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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.81/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,983 product reviews

Average score of 4.81/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 3983 company reviews • Last reviewed within 7 days

Gornal branch meeting

Savings • 7th August 2026

Went into the gornal branch for a meeting to sort out an account that had matured, and they were incredibly helpful in advising me on... Went into the gornal branch for a meeting to sort out an account that had matured, and they were incredibly helpful in advising me on what to do with it and get it into an accounr with a better interest rate whilst still suiting my needs for access Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Sarah Davies magic

Savings • 6th August 2026

Sarah DAVIS has been incredible. Y my mom has passed away and everything seems so difficult when we came into the branch we were very... Sarah DAVIS has been incredible. Y my mom has passed away and everything seems so difficult when we came into the branch we were very stressed because there’s a lot to do for probate. Sarah DAVIES was fantastic. She ran through things for us. She gave us the best possible advice and we ended with a lovely heartfelt hug she is a credit to this organisation Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Outstanding customer service .

    Was seen by Safiya she was most helpful & understanding. She was knowledgeable & gave outstanding customer service giving the most valuable advice .

    Savings
    Verified source 5th August 2026
  • 5.00/5

    Tracy R was great as usual friendly and efficient

    Tracy R was great as usual friendly and efficient

    Savings
    Verified source 5th August 2026
  • 5.00/5

    Very helpful and efficient service from the staff bo...

    Very helpful and efficient service from the staff both on the phone and in the Branch at Brierley Hill. The Branch is a pleasant environment.

    Savings
    Verified source 4th August 2026
  • 5.00/5

    First time visit but not the last.

    Fitted us in at short notice and very accommodating. Staff very helpful

    Savings
    Verified source 3rd August 2026
  • 5.00/5

    I went for a savings review.

    I went for a savings review. I was treated with respect. I was listened to. Came away very happy. A very polite, professional team at Brierley Hill.

    Savings
    Verified source 2nd August 2026
  • 5.00/5

    No review

    I do not want to write a review xxxxxxxxxxxxxxxcccccccccccctffftyytfffftttttttttttttt6ujnhjjjgfhjhgghjhujui

    Savings
    Verified source 1st August 2026
  • 5.00/5

    Fuss free financial services

    I very much appreciate the presence of your Building Society on my local High Street; you offer a fuss free financial service, your staff are... I very much appreciate the presence of your Building Society on my local High Street; you offer a fuss free financial service, your staff are efficient, friendly and very knowledgeable. I love shopping online but do not want to do online banking in any of its manifestations. I'm not quite as sharp as I used to be, haven’t got the Big D yet but I am grateful to have my money options explained to me in person in your Brierley Hill branch. Thank you. Read more Read less

    Savings
    Verified source 31st July 2026
  • 4.00/5

    Excellent service but online account could be better

    Excellent service closing maturing regular saver and opening a new one. However couldn't get COP match when setting up standing order and found account not... Excellent service closing maturing regular saver and opening a new one. However couldn't get COP match when setting up standing order and found account not showing online 3 days after opened. When writing secure message nearly got timed out 3 times as writing message not recognised as using account. Read more Read less

    {"display":"Helen D","full_name":"Helen D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Helen D 31st July 2026
  • 5.00/5

    Opened a savings account.

    Opened a savings account. Good service and explanation.afe time for a 1:1 to set up the account.

    Savings
    Verified source 31st July 2026

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