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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.83/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,111 product reviews

Average score of 4.83/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4111 company reviews • Last reviewed within 7 days

Easy and friendly

Savings • 26th September 2026

I went in when the branch opened and they happily set a new regular savings account for me. A very quick process with no problems,... I went in when the branch opened and they happily set a new regular savings account for me. A very quick process with no problems, the staff are very lovely and friendly in the New Bromsgrove Branch too. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

I have a savings account with Dudley Building Societ...

Savings • 26th September 2026

I have a savings account with Dudley Building Society, and have always received excellent service, and everything has always been explained thoroughly to me. Helen... I have a savings account with Dudley Building Society, and have always received excellent service, and everything has always been explained thoroughly to me. Helen at the gornal wood branch has always given me excellent advice. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great service

    Lorna was extremely helpful in explaining our options for us to transfer our savings to a new ISA

    Savings
    Verified source 26th September 2026
  • 5.00/5

    Great staff Lower Gornal

    The staff are very helpful and friendly. They take their time with you and explain everything when setting up an account for you. The office... The staff are very helpful and friendly. They take their time with you and explain everything when setting up an account for you. The office is light and bright which give a friendly atmosphere. The building society is set in an easy access in lower gornal, Dudley area. Read more Read less

    Savings
    Verified source 26th September 2026
  • 5.00/5

    lorna was listening to us about interest and which p...

    lorna was listening to us about interest and which products suited us best we talk in general about dudley building society in looking after its customers

    Savings
    Verified source 26th September 2026
  • 1.00/5

    Both girls i dealt with were extremely helpful in te...

    Both girls i dealt with were extremely helpful in telling me what I needed to do to transfer an isa to you from another society.

    Savings
    Verified source 26th September 2026
  • 5.00/5

    5 star customer service!

    In terms of customer service, every member of the staff at the new Bromsgrove branch was outstanding. Each one greeted me with a big smile... In terms of customer service, every member of the staff at the new Bromsgrove branch was outstanding. Each one greeted me with a big smile and made me feel very welcome! I opened two accounts at - Access Bonus Saver and a Fixed Rate Bond as the rates on offer were excellent. Read more Read less

    Savings
    Verified source 25th September 2026
  • 5.00/5

    Opening an Isa

    Seen on time by Lorna at Kingswinford. Everything fully explained about the product I wanted.

    Savings
    Verified source 25th September 2026
  • 5.00/5

    Happy with the service provided at Dudley branch.

    Happy with the service provided at Dudley branch. Always have time to make you feel appreciated

    Savings
    Verified source 25th September 2026
  • 5.00/5

    ISA inquiry

    Having opened an ISA at the library in Bromsgrove popped into local branch to deposit more money staff were very friendly and helpful and great to talk to real people

    Savings
    Verified source 25th September 2026
  • 5.00/5

    Excellent Customer Service

    I met with Marni yesterday to discuss my savings and ISA. Accounts Marni was polite professional and unbelievably helpful and knowledgeable.

    Savings
    Verified source 25th September 2026

    Products from Dudley Building Society

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