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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.82/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,983 product reviews

Average score of 4.82/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended negatively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch.
  • Opening or switching savings accounts with Dudley Building Society is quick and easy.
  • Dudley Building Society offers good advice and helps find better interest rates.

Negative themes

  • Interest rates at Dudley Building Society could be more competitive.
  • Online services and app access at Dudley Building Society need improvement.
  • Some branches are too busy with queues and lack privacy at counters.
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 3983 company reviews • Last reviewed within 7 days

Helpful staff

Savings • 26th June 2026

I had problems with transferring money from my bank to the society and the staff on the phones could not have been more helpful.

{"display":"Marian R","full_name":"Marian R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Helpful branch

Financial / Pension Advice • 18th June 2026

Very helpful and accommodating staff

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Local branch within walking distance and open six da...

    Local branch within walking distance and open six days a week. All staff are very friendly and efficient and give advice if asked. Very helpful.

    {"display":"Josephine M","full_name":"Josephine M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Josephine M 18th June 2026
  • 5.00/5

    I had an appointment at 2:30 and I got there at 2:30...

    I had an appointment at 2:30 and I got there at 2:30 and it’s no waiting straight in. We discussed my ISA account and I... I had an appointment at 2:30 and I got there at 2:30 and it’s no waiting straight in. We discussed my ISA account and I added a few pounds to it so I was very pleased with the product as well so first class the staff were friendly as usual always are and that’s the main thing you’re it is very good. Keep it up. Read more Read less

    Financial / Pension Advice
    Verified source 17th June 2026
  • 5.00/5

    Staff were very helpful and accommodating.

    Staff were very helpful and accommodating.

    Financial / Pension Advice
    Verified source 17th June 2026
  • 5.00/5

    Brilliant staff.

    Staff always helpful polite and friendly. They always make your experience a positive one.

    Financial / Pension Advice
    Verified source 17th June 2026
  • 5.00/5

    Staff at Brierley hill are always helpful and approa...

    Staff at Brierley hill are always helpful and approachable. Professional and a pleasure to meet.

    Savings
    Verified source 17th June 2026
  • 5.00/5

    Advisor very knowledgeable and staff in branch very...

    Advisor very knowledgeable and staff in branch very friendly and helpful, choice of products also very good

    Savings
    Verified source 17th June 2026
  • 5.00/5

    Personal service

    Re - invested an ISA - all sorted with no issues- a one to one experience which I like - no having to try to do it online

    Savings
    Verified source 17th June 2026
  • 5.00/5

    Had a good experience with Dudley building society,...

    Had a good experience with Dudley building society, when opening an ISA, I was taken through the process by a member of staff very professional.

    Financial / Pension Advice
    Verified source 17th June 2026
  • 5.00/5

    Very professional and helpful staff , offering finan...

    Very professional and helpful staff , offering financial guidance

    Savings
    Verified source 17th June 2026

    Products from Dudley Building Society
    Showing products offered by Dudley Building Society

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