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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent 4.81/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,033 product reviews

Average score of 4.81/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4033 company reviews Last reviewed within 7 days

Friendly and helpful staff.

Savings 4th September 2026

Great to have a local branch in Kingswinford, the staff are very friendly and helpful!

Verified source
Rated Excellent 5.00/5
Read more product reviews

The staff were very helpful and friendly

Savings 4th September 2026

The staff were very helpful and friendly

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Had a savings review when fixed rate bond matured.

    Had a savings review when fixed rate bond matured. Transferred over accounts to maximise tax free savings and interest

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Friendly efficient experience

    Well conducted interview and prompt completion of documents without any pressure. Very friendly and competent advisor.

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Friendly, knowledgeable staff member, able to answer...

    Friendly, knowledgeable staff member, able to answer all our questions. We felt that we had made the correct choices

    Savings
    Verified source 4th September 2026
  • 5.00/5

    This is a test test test test tesy

    This is a test test test test tesy

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Safiya at Dudley was extremely helpful when I call i...

    Safiya at Dudley was extremely helpful when I call in branch today to set up nominated accounts for my upcoming house purchase. She made the whole process very simple

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Have been a customer for a number of years and can’t...

    Have been a customer for a number of years and can’t fault the service

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Professional help and advice from staff.

    Professional help and advice from staff.

    Savings
    Verified source 4th September 2026
  • 4.00/5

    The information initially received was incorrect and...

    The information initially received was incorrect and it led to me nearly walking out. The member of staff who I dealt with sorted it out... The information initially received was incorrect and it led to me nearly walking out. The member of staff who I dealt with sorted it out and I opened the accounts that I required. Read more Read less

    Savings
    Verified source 4th September 2026
  • 5.00/5

    Fast and efficient did what I wanted.

    Fast and efficient did what I wanted.

    Savings
    Verified source 4th September 2026

    Products from Dudley Building Society

    Showing products offered by Dudley Building Society

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