Smart Money People Logo

Voting in the British bank awards 2025 is open - Vote here

Share this page
Link copied

Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 3,366 product reviews

Average score of 4.84/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended negatively over the past 90 days

Latest positive rating

4/5

Easy to set up.

Easy to set up. Shame there is no app.

{"display":"Roger B","full_name":"Roger B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Roger B 8th February 2025

Latest negative rating

1/5

Support ex-pat customers

As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are... As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not convenient, it is expensive to phone, phone calls can be missed, texts are not delivered. Read more Read less

{"display":"Malcolm C","full_name":"Malcolm C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Malcolm C 20th December 2024
See more reviews for Dudley Building Society products

About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Dudley Building Society

Showing 11 of 3366 company reviews • Last reviewed within 7 days

Easy to set up.

Savings • 8th February 2025

Easy to set up. Shame there is no app.

{"display":"Roger B","full_name":"Roger B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Good customer service. Disappointing intererst rate.

Savings • 7th February 2025

The 1 Year fixed interest rate was good but the interest rate options on maturity were disappointing, being far below the BoE rate. Customer Service... The 1 Year fixed interest rate was good but the interest rate options on maturity were disappointing, being far below the BoE rate. Customer Service was good and I especially appreciated being able to speak to a human being (as opposed to on online chatbot). Read more Read less

{"display":"M C","full_name":"M C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
M C
Rated Good • 4/5
Read more product reviews
  • 5/5

    User Friendly Website.

    I found opening an online account very easy through their user friendly website. Their customer service is excellent. Easy and quick to access with very... I found opening an online account very easy through their user friendly website. Their customer service is excellent. Easy and quick to access with very helpful, knowledgeable and friendly advisors. Competitive rates of interest too. An all round very good experience. Read more Read less

    {"display":"Ron B","full_name":"Ron B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ron B 6th February 2025
  • 4/5

    Happy so far, easy to set account up

    Happy so far, easy to set account up

    {"display":"Emma Wright","full_name":"Emma Wright","avatar":{"url":"\/assets\/uploads\/avatars\/users\/34645.png"}}'s avatar
    Savings
    Emma Wright 6th February 2025
  • 5/5

    Good rates of interest for savers.

    Good rates of interest for savers. Easy to talk over the telephone. Small Building Society

    {"display":"pierrestent@talktalk.net","full_name":"pierrestent@talktalk.net","avatar":{"url":"\/assets\/uploads\/avatars\/users\/461789.png"}}'s avatar
    Savings
    [email protected] 5th February 2025
  • 5/5

    Good direct friendly telephone and cyber connection...

    Good direct friendly telephone and cyber connections facilitating excellent customer engagement. Staff knowledgeable about products ,customer focused and not tick box performance driven.

    {"display":"Jaffa","full_name":"Jaffa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jaffa 5th February 2025
  • 5/5

    I like using my online account

    I like using my online account because it's easy to use. Customer service is really friendly.

    {"display":"Irina","full_name":"Irina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Irina 5th February 2025
  • 4/5

    Good easy access account.

    I have an instant-access savings account with the Dudley BS which I operate online. I've had no problems with it and it gives a good... I have an instant-access savings account with the Dudley BS which I operate online. I've had no problems with it and it gives a good rate of interest. I don't live in the area of the Dudley BS's branches, so I've no face-to-face experience. However, I had a query which I resolved by phone. The advisor was well-mannered and helpful. Read more Read less

    {"display":"Anthony P","full_name":"Anthony P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anthony P 5th February 2025
  • 5/5

    Easy to use with great rates

    Easy to use with great rates. Real people with no bots!!

    {"display":"Nigel R","full_name":"Nigel R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel R 5th February 2025
  • 4/5

    Stourbridge office

    Disappointed that you closed Stourbridge a few yes ago. Whilst a bit of a pain then go to Kingswinford,the staff are very helpful.

    {"display":"Trevor B","full_name":"Trevor B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Trevor B 5th February 2025
  • 5/5

    I rate Dudley building society as excellent but as I...

    I rate Dudley building society as excellent but as I am filling out this survey I am waiting on the phone (8 mins so far)... I rate Dudley building society as excellent but as I am filling out this survey I am waiting on the phone (8 mins so far) and feel my call should be answered sooner than this Read more Read less

    {"display":"Jean ","full_name":"Jean ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jean 5th February 2025

    Products from Dudley Building Society
    Showing products offered by Dudley Building Society