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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,223 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4223 company reviews • Last reviewed within 7 days

The people in the Perton branch were lovely.

Savings • 24th October 2026

The people in the Perton branch were absolutely lovely. Jo helped me understand all of the options and narrowed down the best ones for me

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Great people and service

Savings • 23rd October 2026

Lovely people range of experiences and teaching younger staff

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Lorna always gives us excellent service

    Lorna always gives us excellent service

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Good experience and well exicuted

    Good experience and well exicuted

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Hassan was really polite, listened and helped with t...

    Hassan was really polite, listened and helped with today’s queries. The set up is fantastic and both Hassan and his colleague made every effort to help.

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Great experience in branch staff always great

    Great experience in branch staff always great

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Excellent service

    We opened an account yesterday and the process was completely efficient and customer friendly. Katie who dealt with us was professional friendly and extremely knowledgeable

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Very polite, efficient, knowledgeable staff

    Very polite, efficient, knowledgeable staff

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Popped into Bromsgrove Branch for interest rates and...

    Popped into Bromsgrove Branch for interest rates and the team were lovely. Will definitely be coming back when my bond matures

    Savings
    Verified source 23rd October 2026
  • 5.00/5

    Walked in to open a savings account.

    Walked in today, and talked to Katy about opening a fixed rate bond. She did it all there and then for me, excellent service, professional and friendly.

    Savings
    Verified source 22nd October 2026
  • 5.00/5

    Dealt with quickly and efficiently.

    Dealt with quickly and efficiently. Very polite and helpful customer service.

    Savings
    Verified source 22nd October 2026

    Products from Dudley Building Society

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