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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.83/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,104 product reviews

Average score of 4.83/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4104 company reviews • Last reviewed within 7 days

friendly staff and good service towards customers

Savings • 19th September 2026

friendly staff and good service towards customers

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Well done.

Savings • 18th September 2026

The staff were all very helpful and pleasant.

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Excellent Service

    We needed to open Trust accounts and you are one of the few building societies and banks to offer these. The forms were easy to... We needed to open Trust accounts and you are one of the few building societies and banks to offer these. The forms were easy to fill in. Chelsea was calm and efficient in her dealings with us. We had letters in the post the day after our appointment confirming that the 2 accounts were open. The passbooks arrived once the monies had transferred. Excellent service. Read more Read less

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Very informative and helpful lady who dealt with me.

    Very informative and helpful lady who dealt with me. Very knowledgeable.

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Excellent Service

    Service was excellent from a polite friendly knowledgable member of you staff. She led us through the process of openning the accounts we needed and... Service was excellent from a polite friendly knowledgable member of you staff. She led us through the process of openning the accounts we needed and followed up witht he promised action in a very timely manner. Hard to find any fault at all witht the service. Read more Read less

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Friendly helpful staff with detailed information

    Friendly helpful staff with detailed information

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Very friendly and helpful.

    Very friendly and helpful. I was given good advice about my money. I was able to reach an understanding easily

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Good advice and friendly staff.

    Good advice and friendly staff. No waiting

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Very kind helpful staff, they were patient.

    Very kind helpful staff, they were patient.

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Easy appointment booking and helpful person

    Easy appointment booking and helpful person

    Savings
    Verified source 18th September 2026
  • 5.00/5

    Esther was brilliant.

    Esther was brilliant. She was very thorough and helpful.

    Savings
    Verified source 18th September 2026

    Products from Dudley Building Society
    Showing products offered by Dudley Building Society

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