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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent 4.81/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,942 product reviews

Average score of 4.81/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 3942 company reviews Last reviewed within 7 days

Excellent staff member very helpful

Savings 23rd July 2026

Excellent staff member very helpful

Verified source
Rated Excellent 5.00/5
Read more product reviews

Palette custom service was excellent

Savings 23rd July 2026

Palette custom service was excellent

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    Staff have good product knowledge.

    Staff have good product knowledge. Answered all enquiries.

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Very good service and knowledgeable

    Very good service and knowledgeable

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Just needed some advice.

    Just needed some advice. Paulette could have been more helpful in providing what I needed.

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Always helpful in branch, counter staff exceptionall...

    Always helpful in branch, counter staff exceptionally welcoming with a smile

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Always Fabulous ...

    All of the staff are extremely helpful, polite and friendly and our account is well taken care of

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Very polite and always friendly never had a bad ex...

    Very polite and always friendly never had a bad experience

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    Always very helpful, service is excellent

    Always very helpful, service is excellent

    Savings
    Verified source 23rd July 2026
  • 5.00/5

    P Byrne 2244

    Good service and friendly staff

    Savings
    Verified source 23rd July 2026
  • 2.00/5

    Postal accounts very slow.

    Postal accounts very slow to obtain a response. Sent written request and completed form for new account opening, plus transfer and account closure, but over... Postal accounts very slow to obtain a response. Sent written request and completed form for new account opening, plus transfer and account closure, but over 2 weeks later I received forms to fill to supply the exact same information before the request could be processed. Rather bureaucratic and no ability to quicken the process through on-line comms. Read more Read less

    {"display":"David","full_name":"David","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David 21st July 2026

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