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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.84/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,245 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4245 company reviews • Last reviewed within 7 days

New accounts

Savings • 31st October 2026

Set up 2 new accounts and was excellent service, very friendly and informative

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Great Experience!

Savings • 30th October 2026

We had quite a few things to sort out. Sarah listened, understood and did what we wanted. It was a pleasure having her dealing with... We had quite a few things to sort out. Sarah listened, understood and did what we wanted. It was a pleasure having her dealing with us. We even had a laugh together! Best visit for us to Dudley Building Society. Thanks Sarah. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Dudley Building Society - Regular Saver account

    Opening up the account was staring forward although I had to send the KYC information via the post. Helpful staff processed the application. Pretty efficient for a post based application.

    Savings
    Verified source 30th October 2026
  • 5.00/5

    new branch in Bromsgrove

    I thought I’d try the new branch in Bromsgrove and move some money from Lloyds who have left us recently.

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Brierley Hill

    I visited the Brierley Hill Branch to change my ISA. Marni was very kind and the experience was excellent !

    Savings
    Verified source 29th October 2026
  • 5.00/5

    Very pleased with the help we had

    Very pleased with the help we had

    Savings
    Verified source 29th October 2026
  • 5.00/5

    Excellent Society,

    Excellent Society, would highly recommend it to anybody. Sad to be leaving but future Inheritance Tax has caused a potential problem.

    {"display":"Christopher C","full_name":"Christopher C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher C 28th October 2026
  • 5.00/5

    Sarah was really good, did everything as we wanted.

    Sarah was really good, did everything as we wanted. A lot better experience than last year

    Savings
    Verified source 28th October 2026
  • 5.00/5

    Brierley Hill

    I had an Appointment with Marni at the Brierley Hill Branch to change my ISA into a better interest rate account. The service provided was excellent and professional.

    Savings
    Verified source 27th October 2026
  • 5.00/5

    Paulette booked me in for an account review to get t...

    Paulette booked me in for an account review to get the best from my savings, Deb did my appointment and was excellent throughout

    Savings
    Verified source 27th October 2026
  • 5.00/5

    great appointment Deb was excellent throughout

    great appointment Deb was excellent throughout

    Savings
    Verified source 27th October 2026

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