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Dudley Building Society reviews

Dudley Building Society Logo
Rated Excellent • 4.80/5

Dudley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion
See more on their website Write a review
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 4,000 product reviews

Average score of 4.80/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Dudley Building Society have trended positively over the past 90 days

Dudley Building Society shines with its friendly, knowledgeable staff and the personal, face-to-face service that many find comforting and efficient. People appreciate the straightforward account opening and helpful advice on savings options. However, some feel the interest rates could be more competitive and wish for better online services and branch conveniences like longer hours or more privacy.

Positive themes

  • Dudley Building Society’s staff are friendly, helpful, and make you feel at ease in branch. (92 mentions)
  • Opening or switching savings accounts with Dudley Building Society is quick and easy. (47 mentions)
  • Dudley Building Society offers good advice and helps find better interest rates. (25 mentions)

Negative themes

  • Interest rates at Dudley Building Society could be more competitive. (5 mentions)
Summarised by AI
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About Dudley Building Society

As a mutual, Dudley Building Society is run for the benefit of its members with profits reinvested rather than paying shareholders.

With its Principal Office in the heartland of the Black Country, it has been serving the local community since 1858.

Today, Dudley Building Society provides financial services on a local and national level. It offers a range of products across savings and mortgages as well as financial advice, insurance, will writing and estate planning services.

Dudley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01384 231 414
Email
[email protected]
Main address
Principal Office, 7 Harbour Buildings, The Waterfront, Brierley Hill, DY5 1LN
Social media

Reviews for Dudley Building Society

Showing 11 of 4000 company reviews • Last reviewed within 7 days

Customer service was excellent.

Savings • 28th August 2026

Customer service was excellent. Staff very friendly and helpful. Service with a smile.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Always a pleasure

Savings • 28th August 2026

Each and every member of the team is always welcoming and genuinely happy to assist you

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Really happy with the service provided Safiya is suc...

    Really happy with the service provided Safiya is such a pleasure to see. Always helpful.Nothing is too much trouble

    Savings
    Verified source 27th August 2026
  • 5.00/5

    Great experience fitted in in short notice

    Great experience fitted in in short notice

    Savings
    Verified source 27th August 2026
  • 5.00/5

    I have been with the Dudley Building Society for m...

    I have been with the Dudley Building Society for many years, I always use the Brierrey Hill Branch the staff there are Excellent, very pleasant... I have been with the Dudley Building Society for many years, I always use the Brierrey Hill Branch the staff there are Excellent, very pleasant nothing too much trouble and very knowledgeable about all their savings products. Read more Read less

    {"display":"JULIE ALIX","full_name":"JULIE ALIX","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1753422.png"}}'s avatar
    Savings
    JULIE ALIX 25th August 2026
  • 4.00/5

    Opened a Squirrel account for my grand child.

    Opened a Squirrel account for my grand child. Met with the advisor Jo, who sorted the account immediately.Great service

    Savings
    Verified source 25th August 2026
  • 5.00/5

    Better rate ISA

    Needed to get a better rate for my ISA and Dudley building society had just what I needed. It was a simple form to apply... Needed to get a better rate for my ISA and Dudley building society had just what I needed. It was a simple form to apply and didn’t take long to transfer over from my previous ISA account which had matured and gone to a loyalty savings account Read more Read less

    {"display":"Ady P","full_name":"Ady P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ady P 24th August 2026
  • 5.00/5

    Financial Headache Alleviated.

    It was really good to meet with Marni who guided us through the products on offer with enthusiastic expertise and knowledge. She made us feel... It was really good to meet with Marni who guided us through the products on offer with enthusiastic expertise and knowledge. She made us feel welcome and comfortable as she explained our financial options. She also makes excellent coffee!! Thankyou so much for your help and advice Marni. Read more Read less

    Savings
    Verified source 21st August 2026
  • 5.00/5

    Financial Minefield Sorted !!!

    It was so refreshing and rewarding to meet with Marni who welcomed us with excellent coffee and great conversation. She is very confident, enthusiastic and... It was so refreshing and rewarding to meet with Marni who welcomed us with excellent coffee and great conversation. She is very confident, enthusiastic and knowledgeable about all the financial options available making it so much easier for my wife and myself to decide how and where to invest our savings. Brilliant service with a smile. Thankyou. Read more Read less

    Savings
    Verified source 21st August 2026
  • 5.00/5

    Perton branch

    Quick informative information on opening an account with yourselves.

    Savings
    Verified source 20th August 2026
  • 5.00/5

    Transferring funds to a better isa.

    Transferring funds to a better isa. All forms sorted by Paulette in prep for transf as I hadnt got my book abd lived quire a... Transferring funds to a better isa. All forms sorted by Paulette in prep for transf as I hadnt got my book abd lived quire a dustance. Just needed to post book ti office when I got home Read more Read less

    Savings
    Verified source 15th August 2026

    Products from Dudley Building Society
    Showing products offered by Dudley Building Society

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