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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.45 (145 reviews)

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4.45

Based on 145 reviews, last reviewed 3rd May 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

10%

Latest highest rating:

5

Rebecca was wonderful Rebecca was incredibly helpful friendly and informative Reviewed on: 3rd May 2026

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (145)

Rebecca was wonderful

Rebecca was incredibly helpful friendly and informative Reviewed on: 3rd May 2026

it took a little time to get the offer, i had to cha...

it took a little time to get the offer, i had to chase towards the end, but the initial u.w stage i was kept informed throughout Reviewed on: 29th April 2026

Absolutely Brilliant

With in the 15years I had my mortgage with Dudley building society they have been nothing but very helpful with any queries that I had and a went above and beyond with helping me when it came to me redeeming my mortgage. Reviewed on: 28th April 2026

Having received a letter re.

Having received a letter re. our current fixed mortgage coming to an end and offering possible options, we had cause to speak with Rebecca on 16-03-26, we discussed our letter and requested how much each option would cost. We received the illustrations today 17-03-26 how efficient was that, so we spoke with Rebecca again, and got our next fixed 5yrs sorted. She was so brilliant to deal with and is a credit to your customer service mortgage team. So friendly, bubbly and helped us so much with our questions. Thank you so much Rebecca. Reviewed on: 17th March 2026

Rebecca was an excellent Society representative.

Rebecca was an excellent Society representative. Made clear effort to ensure we had the best product available to Re-mortgage to. Always followed up with us on our correspondence. Reviewed on: 13th March 2026

Dealing with the Dudley building society has been fa...

Dealing with the Dudley building society has been fantastic, it's like going back in time where you actually get real customer experience. If they only dealt with business accounts I think they would clean up. Reviewed on: 7th February 2026

Fantastically helpful service

I was in a position to pay off my mortgage and phoned for help. I got straight through, the staff member I spoke to was very helpful and sent me all the information I need within a couple of hours. When I was trying to make my payments I encountered a couple of hiccups on my side - nothing to do with Dudley BS - and the email support that I asked for was given quickly, precisely, and was exactly what I needed, and all done with a positive tone. If I’d asked something impossible I think they’d still have tried to make it happen! Fantastic service. Reviewed on: 30th December 2025

Dudley is the A-Team!

For the onset the team at Dudley are always personable, efficient and responsive and in these days of automated systems it is this attention to detail and understanding that marks Dudley Building Society as an outstanding people driven mortgage provider. Even when our mortgage has been up for renewal the team have been fully engaged in keeping us updated. Can’t fault them. Thank you for Simply being the best! Grace, Hannah and Lily: you are the A-Team! Reviewed on: 28th October 2025

Flexible and Good Communication

I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is flexible like Dudley BS, they obviously need more information to ensure that they are protecting the customer and the society. Although the process was a bit slow and laborious, the overall service, flexibility and communication was good. I will definitely consider using them again when the need appears. Reviewed on: 9th October 2025

Very professional service.

Very professional service. Once we provided requested info it was acted on and good results! The team were excellent. Reviewed on: 6th October 2025

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