Dudley Building Society Mortgages Reviews

  Ratings based on 13 reviews       Last review 1 week ago    
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Dudley Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of...

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Dudley Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Dudley Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Overall Rating

Great

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Dudley Building Society Review Insight

What are people saying in their reviews?

Customer Service

25% of feedback is Process related

Customer profile

Top Age Profile: N/A

Top Channel Preference: N/A

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Your Mortgages Reviews

13 reviews

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Excellent Service, highly recommended

I can not praise Dudley's staff and service enough, we have had our Mortgage with them for many years, they have always been so helpful, staff are so professional and very polite and friendly at all times, always willing to help in any situation. I... Read more

I can not praise Dudley's staff and service enough, we have had our Mortgage with them for many years, they have always been so helpful, staff are so professional and very polite and friendly at all times, always willing to help in any situation. I would recommend Dudley to anyone without any hesitation whatsoever. Carry on with good work Dudley and thank you very much.

Reviewed on 13th January 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS
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renewal enquiry

brilliant ... 2 telephone calls both dealt with very polite and friendly and informative... Read more

brilliant ... 2 telephone calls both dealt with very polite and friendly and informative

i called 2nd time to say my paperwork hadnt arrived to which i was dealt with and a second lot posted ... ten mins after i put the phone down ...the first lot of paperwork arrived (oops me being a bit too keen )

anyway i filled out the paper work ..called the office and dropped it staight down to a lovely lady who i had been talking to on the phone and now i know my renewal is in safe hands

thank you for putting up with an awkward customer

Reviewed on 12th January 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS
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Friendly Support

We have held a mortgage with Dudley Building Society for over 15 years. We love the fact that you can always reach an adviser who is friendly, helpful and happy to help. We wouldn’t change providers purely because of the exceptional support you get f... Read more

We have held a mortgage with Dudley Building Society for over 15 years. We love the fact that you can always reach an adviser who is friendly, helpful and happy to help. We wouldn’t change providers purely because of the exceptional support you get from the team.

Reviewed on 29th June 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS
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Non standard mortgage

As a borrower who was both 65 and self employed I found the approach of DBS to be refreshingly different to the high st banks who still prefer to lend to younger applicants who are employed

Reviewed on 10th August 2019
Verified Member Dudley BS's avatar
Verified Member Dudley BS
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The Dudley deliver a thorough, personal, reliable and quality service.

Post completion I found the Dudley personnel to be helpful, patient and advisory. An excellent service.

Reviewed on 24th July 2019
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Brilliant service

Brilliant service with no hassles and problems. Will surely recommend to my family and friends.

Reviewed on 12th July 2019
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Verified Member Dudley BS
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Unlike any other provider

Our application was not run of the mill. It was dealt with quickly and without any problems with updates every step of the... Read more

Our application was not run of the mill. It was dealt with quickly and without any problems with updates every step of the way.
A lovely surprise was the fantastic hamper we received on moving in to enjoy a lovely cup of tea and goodies. As we say 'Unlike any other provider'

Reviewed on 27th June 2019
Verified Member Dudley BS's avatar
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terrible customer service

terrible customer service received, I have spoken too 3 different people with same results. Loyal customer didn't make a difference when going for a mortgage

Reviewed on 3rd May 2019
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Wouldn't recommend

Took 9 weeks just to issue the mortgage offer.

Reviewed on 24th December 2018
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Dudley Branch review

A lovely helpful friendly service - always since 1969

Reviewed on 7th July 2018
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Dudley Branch customer
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Tailored product/s efficient courteous service

In 2016, being over 65 but with very good regular pension income & good equity in my home no other building societies would offer a mortgage or re mortgage that I required to help my daughter in financial hardship after marriage break up except... Read more

In 2016, being over 65 but with very good regular pension income & good equity in my home no other building societies would offer a mortgage or re mortgage that I required to help my daughter in financial hardship after marriage break up except Dudley BS via a financial management co. The initial 2yr fixed mortgage matured & Dudley BS provided options to continue with them. I chose a very competitive rate 3 Yr fix. Staff have proved efficient prompt polite helpful in all dealings with society. Process ' hassle free'. Literature/ options & statements clear. I am pleased to offer this very positive endorsement of their products & service.

Reviewed on 25th June 2018
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Member Review

The friendly staff and the welcome you get on every visit is great.

Reviewed on 20th March 2018
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Member Review

Generally happy, although our daughter applied for a mortgage and was initially offered one, then made an offer on a property, but the mortgage offer was withdrawn, due to underwritters changing the T&Cs. Loyalty did not appear to coun for anything.... Read more

Generally happy, although our daughter applied for a mortgage and was initially offered one, then made an offer on a property, but the mortgage offer was withdrawn, due to underwritters changing the T&Cs. Loyalty did not appear to coun for anything. Very disappointed as we had stayed loyal to the Dudley throughout our mortgage.

Reviewed on 2nd February 2018
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