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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.34 (137 reviews)

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4.39

Based on 137 reviews, last reviewed 9th Oct 2025

25% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

11%

Latest highest rating:

4

Flexible and Good Communication I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is flexible like Dudley BS, t... Read more Reviewed on: 9th October 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (137)

Flexible and Good Communication

I am a mortgage adviser and work with a lot of Building Societies and Banks and know to expect with each. When a lender is flexible like Dudley BS, they obviously need more information to ensure that they are protecting the customer and the society. Although the process was a bit slow and laborious, the overall service, flexibility and communication was good. I will definitely consider using them again when the need appears. Reviewed on: 9th October 2025

Very professional service.

Very professional service. Once we provided requested info it was acted on and good results! The team were excellent. Reviewed on: 6th October 2025

I would like to thank the support of Nav who was exc...

I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025

Allowing more time for repayment on maturity

When the mortgage matured and we needed more time to resolve the best way forward the Dudley team were very helpful and patient. This enabled a satisfactory resolution for both sides. Reviewed on: 18th August 2025

Excellent customer service

Excellent service from Lilly today, she was extremely helpful and friendly. Went out of her way to help with my queries and answered every question efficiently. She was very understanding, patient and genuine. Lovely experience. Reviewed on: 12th August 2025

Outstanding from start to finish

From start to finish of our relationship with Dudley BS, their service has been outstanding. All the people we dealt with - whether over the phone (it was nice at times to still be able to pick up the phone and speak to a person to quickly clarify/sort an issue) or via email were polite, efficient and knowledgeable. Communication was first rate. Products were competitive and clearly explained. Reviewed on: 6th August 2025

Mortgage review explanation.

I spoke to a member of the customer service team. Lilly, was exceptionally knowledgeable and helpful with my enquiry. So helpful and made what can be a confusing conversation to have if your experience in the mortgage sector is below the normal, her approach in dealing with any question i asked was one of a clear and precise explanation without any confusion. Most definitely a credit to your team. An excellent experience of calling my mortgage provider. Reviewed on: 15th July 2025

Re Mortgage enquiry

I spoke with Nav today. I had a lot of questions for her regarding our Mortgage, she answered all of my questions and was really helpful. She went over and above to make sure she gave me all the correct information. Thank you Nav Reviewed on: 30th June 2025

A highly professional but helpful experience

The advisor I spoke to had complete and (ready) knowledge of the request. They were very welcoming in answering all the question and when needed, I had to request for more info, which I was instantly provided. The advisor kept their words as I needed an email with certain information to respond to the Building Society. At no point, did I feel the advisor was in a rush and wanted me to leave the line. What struck me most was that the advisor actually, helped me by giving bits of info, which I might have gotten otherwise after a few more calls, but the advisor was kind and pointed out what my options were. So really very happy with the call. Were I to give her marks, I would go for 10/10. Reviewed on: 23rd June 2025

All dealings with our mortgage have been dealt with...

All dealings with our mortgage have been dealt with in a efficent, considerate and friendly manner. We have nothing but highest praise for the service provided by Dudley Building Society Reviewed on: 9th May 2025

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