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Dudley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.35 (135 reviews)

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4.43

Based on 135 reviews, last reviewed 19th Aug 2025

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

11%

Latest highest rating:

4

I would like to thank the support of Nav who was exc... I would like to thank the support of Nav who was excellent and helped me resolve an urgent query in a timely matter and Reviewed on: 19th August 2025

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024

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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Mortgages reviews (135)

Excellent fast response to our enquiry

Excellent fast response to our enquiry Reviewed on: 21st October 2024

Due to circumstances the society have been able to s...

Due to circumstances the society have been able to support us through a difficult time and we are grateful to Claire for all the assistance she has given to us. Reviewed on: 15th October 2024

The repaymnt rates have been manageable

The repaymnt rates have been manageable Reviewed on: 30th August 2024

Overall helpful and fit for purpose.

Overall helpful and fit for purpose. So glad I found them ! Reviewed on: 15th July 2024

Mortgage redemption

Just been in the fortunate position to pay off my mortgage. What a seamless and easy process. Shout out to Caroline for all her help. Reviewed on: 2nd July 2024

Large new self build mortgage

Dudley have worked with us on a large new build and Laura McGinn specifically has been a beacon of professionalism, organisation, communication and customer care. She could not have been better, which is the highest praise I could offer. Reviewed on: 28th June 2024

In branch service review

Convenient opening times and a pleasant service. Reviewed on: 27th June 2024

Great customer service, always so happy to help and...

Great customer service, always so happy to help and so informative and patient. Reviewed on: 13th June 2024

Staff great, business poor. Avoid

The staff and desire to help is second to none, clearly well trained customer facing staff. However the internal processes and infrastructure is abysmally poor. Took us many months to confirm our mortgage deal, and 32 pieces of CDD to verify it. From then, overpayments follow an overly complicated process. I complained to the Ombudsman about our take-on, they ruled in our favour 6 months ago and recommended Dudley make payment. Since then, Dudley simply refuse to make payment, and are using every trick in the book to dodge their duties. Great staff, really poor running of their business. Would avoid at all costs given the competitive market and many other mtg providers. Not worth the hassle. Reviewed on: 10th June 2024

Kind and helpful service.

Kind and helpful service. Easily assisted me with my query and informed me of what I needed to do. Reviewed on: 7th June 2024

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