Hanley Economic Building Society Mortgages Reviews

The Hanley is by far the most efficient and responsive organisation, financial or otherwise, than I can ever recall dealing with

My Hanley B/S mortgage has completed today. From first contact, having seen their RIO mortgage offered at an unbeatable interest rate, I have been most impressed with every aspect of the Hanley B/S. The phone has always been answered instantaneously...

My Hanley B/S mortgage has completed today. From first contact, having seen their RIO mortgage offered at an unbeatable interest rate, I have been most impressed with every aspect of the Hanley B/S. The phone has always been answered instantaneously by a real person, not a machine. Emails have always been acknowledged the same day. The two people who have been my contacts have been unfailingly knowledgeable, pleasant, polite and understanding of my currently rather challenging circumstances. The Hanley B/S would be doing a great service to the community if it were to set up a subsidiary to run courses for other organisations on the true meaning of 'customer care' and how to achieve it.

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Flawless from start to finish!

We were extremely lucky to work with Jane from The Hanley on the purchase of our first property together, from the start we knew that we had gone to the right place and felt extremely valued. The time and effort put into our application ensured that...

We were extremely lucky to work with Jane from The Hanley on the purchase of our first property together, from the start we knew that we had gone to the right place and felt extremely valued. The time and effort put into our application ensured that everything went smoothly and the purchase of our house was processed quicker than we anticipated - a huge contrast to the horror stories we had heard from friends and family who had used larger lenders!! Thank you Jane, we will definitely be returning to you and The Hanley for any future purchases!

Rose Victoria

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Exceptional Customer Service

As first time buyers we were really nervous about buying a house and had been burnt by a mortgage advisor who provided us with a mortgage-in-principal which was wrong so we were unable to get a mortgage on the house we put on offer on through her....

As first time buyers we were really nervous about buying a house and had been burnt by a mortgage advisor who provided us with a mortgage-in-principal which was wrong so we were unable to get a mortgage on the house we put on offer on through her. However, after being recommended The Hanley through both family and friends, we made the phone call and got a prompt appointment. Jane Longmore was able to help us straight away with a mortgage that met our needs. Even through these truely unprecidented times, she was able to offer us the support we required and we have been living in our house for over 2 months now. We could not thank her enough! She was clear, thorough and not at all pushy. She was also always extremely responsive to all of our queries. Thanks so much Jane!

Zara

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Very positive experience

As first time buyers we were anxious however Jane Longmore was brilliant, very friendly and helpful. We didn’t end up getting a mortgage with Hanley in the end but that was due to our circumstances and I wouldn’t hesitate to use Hanley again in the fut...

As first time buyers we were anxious however Jane Longmore was brilliant, very friendly and helpful. We didn’t end up getting a mortgage with Hanley in the end but that was due to our circumstances and I wouldn’t hesitate to use Hanley again in the future.

Emma

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Quick, efficient and a pleasure to deal with

My partner and I have just managed to buy our first home together and The Hanley helped make this possible in these difficult times. Lana B, Hannah E and the rest of the team provided excellent service from start to finish; we could not fault a thing....

My partner and I have just managed to buy our first home together and The Hanley helped make this possible in these difficult times. Lana B, Hannah E and the rest of the team provided excellent service from start to finish; we could not fault a thing. We will absolutely be staying in touch with them for our future mortgage needs and I would absolutely recommend to friends and family members. A huge thank you to The Hanley team!

jamiesald

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AN EXCELLENT EXPERIENCE

What a joy to deal with the Hanley Building Society - lovely people who know their job and steer you through the whole mortgage process with total professionalism. Our son will be needing a mortgage soon and Hanley will be our first port of call.

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Fantastic Service

As first time buyers me & my husband were very nervous about buying a house. We spoke to Jane Longmore who was brilliant. She made sure we were at ease & went through every detail with us. She was more than happy to answer any questions & got back to...

As first time buyers me & my husband were very nervous about buying a house. We spoke to Jane Longmore who was brilliant. She made sure we were at ease & went through every detail with us. She was more than happy to answer any questions & got back to any emails promptly. The Hanley have been amazing & I could not recommend them enough. A massive thank you to Jane for being so patient with us & being so helpful.

Shabnam

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Knowledgeable, supportive and friendly

As first time buyers we were more than impressed at the service provided by Hanley Economic Building Society. We spoke with Jane, one of the mortgage advisors - she was wonderful. She was extremely knowledgeable and helpful and talked us through lots...

As first time buyers we were more than impressed at the service provided by Hanley Economic Building Society. We spoke with Jane, one of the mortgage advisors - she was wonderful. She was extremely knowledgeable and helpful and talked us through lots of different options, making sure we understood them all fully. She was open and honest about what would work best for us. She was very friendly and made the whole process very relaxing. I would highly recommend Hanley Economic for first time buyers if you want a smooth process.

Catherine Talbot

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Beyond Compare

I have gone through the mortgage process twice before with the larger high street banks, so I cannot stress enough how exceptional The Hanley are. Their customer service is impeccable and communication is consistent throughout the process. They truly...

I have gone through the mortgage process twice before with the larger high street banks, so I cannot stress enough how exceptional The Hanley are. Their customer service is impeccable and communication is consistent throughout the process. They truly make you feel like a valued customer and are very patient and accommodating should things go wrong with your purchase. Our mortgage advisor Lana was professional and supportive and I couldn’t be more grateful and lucky to have chosen this lender! Can’t recommend enough.

LC2020

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RIO mortgage

From the minute we applied we found your representative Anna Whitehead extremely helpful, pleasant, efficient, and able to answer any queries which inspired confidence in Hanley.

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Clear and friendly advice at The Hanley

We held an arranged mortgage interview with adviser Jane Longmore which was very thorough and answered all our questions. She made us very much at ease and was not in any way pushy. Because we had very particular requirements we eventually chose...

We held an arranged mortgage interview with adviser Jane Longmore which was very thorough and answered all our questions. She made us very much at ease and was not in any way pushy. Because we had very particular requirements we eventually chose another lender but The Hanley couldn't have done more to help us. And they are very competitive on their rates!

Robin Eddleston

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Lana Beech, professional from start to finish

In a previous life I was a Building Society Area Manager. I would have been delighted to have Lana on my staff when I was in the trade! Nothing has been too much trouble and she has made the process seamless, enjoyable and ultimately successful!...

In a previous life I was a Building Society Area Manager. I would have been delighted to have Lana on my staff when I was in the trade! Nothing has been too much trouble and she has made the process seamless, enjoyable and ultimately successful! Thank you Lana, you will go far.......

Martin W

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Friendly and helpful

Anna, my mortgage advisor was very helpful and guided me through the process with ease. During these difficult times she stayed in contact with me throughout and answered all my questions.

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Fantastic service end to end

The support and advice I received from Anna at The Hanley has been extremely valuable in buying my first home! I can't rate the service highly enough! Thank you!

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Mortgage review

Thank you so much for helping us with the purchase of our new home. I know you said you didn't want anything, so we thought a card would help to say how much we appreciate your help.

Mortgage customer

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Later Life Mortgage

We applied for a later life mortgage with the Hanley Economic Building Society. The application process was thorough but straight forward and any queries we had were dealt with promply by Jane Longmore, our Hanley's Mortgage Advisor who helped us...

We applied for a later life mortgage with the Hanley Economic Building Society. The application process was thorough but straight forward and any queries we had were dealt with promply by Jane Longmore, our Hanley's Mortgage Advisor who helped us throughout the whole process. Against the background of the conditions imposed by Covid 19, with people working remotely, the process went remarkably smoothly. We now have our mortgage and would like to thank all Hanley's staff for their help and assistance.

S&J

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Great service

Good service and kept up to date with application progress and completion. Good to have one point of contact too.

A R

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Lana made our mortgage application a breeze

As first-time buyers, the foray into understanding mortgages and applications appeared daunting and frustrating at first. However, after a colleague shared their experience with The Hanley and in particular, Lana Beech, deciding on a lender quickly...

As first-time buyers, the foray into understanding mortgages and applications appeared daunting and frustrating at first. However, after a colleague shared their experience with The Hanley and in particular, Lana Beech, deciding on a lender quickly became a no brainer.
From the outset, Lana was helpful, positive and friendly. Our sellers wanted a quick sale and Lana did everything she could to ensure our application progressed as quickly as feasibly possible, ensuring all adequate information of my wife's business finances were in order and that any concerns or queries we had were answered promptly.
I would, and already have, recommended the Hanley and Lana.

Thank you, once again. Tim & Chelsea.

Tim RM

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Satisfied first time buyers

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore....

My girlfriend and I had a stressful experience buying our flat. We had problems with solicitors, mortgage brokers and long delays at every stage. The one exception to this was our experience with the Hanley and our mortgage adviser Jane Longmore.

Jane was helpful, friendly and really responsive. She went over and above to help us, explaining everything really clearly, answering our many questions and ensuring we could get our application through as quickly as possible (down from an estimated 2 months to a couple of weeks).

We would wholeheartedly recommend Jane and the whole team at the Hanley (including Alistair and Danielle) for first time buyers and everyone else. We will certainly be sending our friends her way and we will be back as and when we decide to remortgage or move! Thanks again Jane for all your help, we are now happy and settled in our new flat.

Harrison and Eve

Harrison Worrell

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My Mortgage Experience

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt...

I would like to take this opportunity to praise a member of staff at The Hanley Economic. The person I dealt with was Lana Beech, a Mortgage Advisor. I must say from start to finish of the mortgage process Lana was exemplary in her approach. We dealt primarily by email or phone. At every stage if I had a question, I would email her and ask her to ring when available. She never delayed in her response and dealt with my questions both efficiently and with such a pleasant demeanour. I never felt I was a bother no matter how stupid my question may have been. She in my opinion is a brilliant advertisement of how to treat a customer and a tremendous asset to the Building Society. Today, we are so quick to complain but when you have received such excellent services, we should take the time to praise. Thankyou Lana for making such a stressful process an absolute joy.

Dave Parkes

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