Hanley Economic Building Society Mortgages Reviews

outstanding

Mortgage application adviser Jane Longmore....

Mortgage application adviser Jane Longmore.
From start to finish Jane was polite professional and courteous I think people find house buying and mortgage application a stressful time, we were privileged to have Jane appointed for our adviser the advice and service she provided was exemplary.
If this sort of professionalism and knowledge was delivered as standard in everyday life we would all be a lot richer for the experience.
Thank you Jane.
Mark and Isabelle

markLevel 1

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So helpful!

Our experience mainly surrounds Lana Beech at The Hanley and her handling of our mortgage...

Our experience mainly surrounds Lana Beech at The Hanley and her handling of our mortgage application.

We want to thank Lana for all her assistance in this matter. The process was made all the simpler for your involvement. I think that sometimes people forget - in this age of faceless online application processes - that it’s often the people that make these experiences better, supported by good IT; not the other way around.

I’m sure that the bosses already know it, but you’re an absolute credit to the company.

Thank you.


Lee & Jen

LeeLevel 1

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DO NOT REMOVE AGAIN! THANKS!

Note to the website administrator. My review below was left on 23rd May 2019 at around 7pm and is a true and accurate account of a recent experience. Today I have found that you have removed my review without any given reason? If you have any doubts...

Note to the website administrator. My review below was left on 23rd May 2019 at around 7pm and is a true and accurate account of a recent experience. Today I have found that you have removed my review without any given reason? If you have any doubts over the authenticity of my review or if it breaches any of your review policy’s then please contact me by email and I will provide you with the telephone recordings to support what I have said or I can amend the review for full compliance.

For those who are interested, here is my original review:

I had spoken to Kathrine on 21st May 2019, she had arranged a telephone appointment between Mark Watson who is said to be a mortgage advisor and myself for 23rd May 2019 at 9:30am. At 9:40am on 23rd May 2019 I phoned the Hanley and spoke to Sherrie, she advised that she had spoken to Mark and that I should put the ‘phone down’ as he was there ready and willing to call me ‘straight away’. It is now, at the time of writing this, over 9 hours from the mutually agreed telephone appointment and the promise of a call ‘straight away’ as advised by Sherrie, both of which, have not occurred! I would advise anyone considering using the Hanley for a mortgage to think again. It is of my opinion, that if they cannot honour a telephone appointment then what are the chances of them dealing with all other elements of the mortgage application and completion process in a timely and efficient manner? I personally cannot think of anything worse than having an offer to purchase, accepted on a property, only for it to fall through, due to the incompetence of the staff who represent the Hanley Economic Building Society. BE WARNED!


* Updated 25/05/2019 18:15 *

Your comments below are a clear indication that you have learnt nothing from our conversation about the poor experience caused.

In your comments you have made further assurances that are factually incorrect!

Allow me to ‘assure you’ as a matter of ‘fact’ that I did post my review above on 23rd May 2019 and it WAS removed as described in my opening paragraph!

I can prove this fact with screen shots that were taken at the time of posting the review. The review was online and live before subsequently being removed.

So by trying to imply that I could be mistaken, that I have got myself ‘confused’ all because I left a Google review ‘as well’ bears no relevance to the removal of my original review.

Cable ClipLevel 1

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Professional

Anna was helpful throughout, the whole process

Tiffany & DavidLevel 1

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Excellent Customer Service for a first time buyer

My son applied for a mortgage with the Hanley as a first time buyer. Jane Longmore was his Mortgage Advisor. From my observations Jane explained the requirements and responsibilities of buying a home and guided my son through the various stages from...

My son applied for a mortgage with the Hanley as a first time buyer. Jane Longmore was his Mortgage Advisor. From my observations Jane explained the requirements and responsibilities of buying a home and guided my son through the various stages from application to approval. Buying a house is not straight forward but with the help of Jane and the obvious teamwork at the Hanley the various obstacles were overcome. My son has recently completed the purchase of his house and is delighted with the help that he received from the Hanley. Thank you very much.

John WoodLevel 1

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Perfect if you like poor customer service and snail like responses (text edited by Smart Money People)

Where to start? Began mortgage application 6 weeks ago with requests for various bits of paperwork. Every time we expected a valuation date before a formal mortgage offer was given more paperwork was chased even though much of it contained the same...

Where to start? Began mortgage application 6 weeks ago with requests for various bits of paperwork. Every time we expected a valuation date before a formal mortgage offer was given more paperwork was chased even though much of it contained the same information they had already been provided with. After 5 weeks, I rang through to speak to the underwriter dealing with our application as was told she had gone off on sick and not sent through the paperwork to my place of employment after stating she would do it imminently. The case was passed on to a new underwriter who hadn’t updated herself with the case notes so didn’t have a clue what they were waiting for (ironic considering we didn’t either!) the following week it was assigned to yet another case worker who evidently only worked part time and wanted yet again, more paperwork. This was sent through and she stated she would review this within 24 hours. Not sure which clock she was going by but 5 days later she left us on hold for almost an hour and the office kept telling us she was on lunch (for almost 2 hours) and still wouldn’t return our call. In the end she declared she couldn’t help us even though our solicitors were waiting to complete pending formal mortgage offer! In the midst of this we were awaiting a date with 2 small children needing to move out of rented accommodation within the next 2 weeks. The amount of stress and anxiety caused by this absolute joke of a company is endless! Would never recommend, (text edited by Smart Money People).

Lauren Byrne Level 1

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Lana from the Hanley - Fantastic!

I'm happy to say that I have received first class service from Lana at The Hanley. Nothing was ever too much trouble and she went above and beyond in ensuring that I got the right product for my budget. I used The Hanley based on family and friends...

I'm happy to say that I have received first class service from Lana at The Hanley. Nothing was ever too much trouble and she went above and beyond in ensuring that I got the right product for my budget. I used The Hanley based on family and friends recommendation, look no further get yourself booked in!

Dino GooldLevel 1

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A great help at a stressful time

I dealt with Lana. Initially I was concerned as it took a while to get a phone appointment, but once I did everything moved very quickly. I struggled finding a mortgage due to a high LTV with a new build property, but Lana and the Hanley came to my...

I dealt with Lana. Initially I was concerned as it took a while to get a phone appointment, but once I did everything moved very quickly. I struggled finding a mortgage due to a high LTV with a new build property, but Lana and the Hanley came to my rescue. Lana was thorough, efficient and very friendly. Nothing was too much trouble and she answered any and all of my questions very quickly (usually within a couple of hours of asking them!) Lana was also super helpful at completion as my solicitor was dragging his feet and she made sure the Hanley sent over requested details super quickly allowing me to complete when needed. All in all, it was a pleasure to deal with Lana and the Hanley and I would recommend them.

IanLevel 1

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First-time homeowners - thanks to The Hanley!

Thank you to the team at The Hanley (especially our adviser, Jane) for ensuring that the process of obtaining the mortgage for our first home was smooth, simple and...

Thank you to the team at The Hanley (especially our adviser, Jane) for ensuring that the process of obtaining the mortgage for our first home was smooth, simple and straightforward.
Jane was very patient throughout, and it was evident she worked hard for us.
Thank you so much Jane! We are very happy homeowners.

Beth HallLevel 1

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Re-mortgage to Hanley Economical

Absolutely faultless. They were always more than happy to help with queries from the very initial phone call right the way through to completion (and I had a lot of queries/questions/problems but I always felt they were more than happy to help and...

Absolutely faultless. They were always more than happy to help with queries from the very initial phone call right the way through to completion (and I had a lot of queries/questions/problems but I always felt they were more than happy to help and answer.) I even received a lovely "welcome" phone call on the morning of completion. I had the pleasure of dealing with Jane and she was amazing. Thank you!! :-)

DanLevel 1

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Very helpful and professional

I wish to thank Hanley Economic for their wonderful support with remortgaging. They went beyond their call of duty to help me out with the product. Thank you Jane. Regards Naveen

NaveenLevel 1

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Self-Build Mortgage Application

Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything...

Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything else on the market; but the help, guidance and information provided was invaluable. There were a few occasions when it looked as though I would not be able to complete the application process but the staff never gave up and we are now building our house. I must give particular thanks to Jane Longmore who never gave up trying and ultimately succeeding in processing my application- were are truly grateful for all you have done. Thanks. If ever I have need of a mortgage again my first call will be to the Hanley.

Brendan RoyleLevel 1

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Amazing and helpfull

Spoke to a lady called Lana, she was amazing, truly helpful and we got our dream house, so thankfull to all the help through the process

dannytolleyLevel 1

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Super Fast and Really Helpful

Jane was brilliant from the start knew and understood exactly what I wanted and needed. She was extremely helpful and professional and managed to turn everything round in just a few weeks. Thanks for an enjoyable and pleasurable service.

Matthew LloydLevel 1

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Superb

Helpful staff and amazing service. Jane was brilliant and always helpful. As first time buyers she helped us understand everything and always listens to our queries. We would highly recommend.

SarahLevel 1

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Slower than a snail

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only r...

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers.

Abbie cLevel 1

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Excellent service throughout as a first time buyer.

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on...

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on recommendation.

From there on wards they took on board everything and found a solution that helped us going forward. I had excellent and professional service from start to finish, I received regular calls to see how everything was moving along which show they care about their clients they have and want you to help wherever needed.

I will happily recommend anyone to use The Hanley going forward.

I'd just like to thank everyone at The Hanley and especially Jane Longmore for the amazing service I received over my process.

Daniel GriffinLevel 1

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Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana....

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana.

After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional.

We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star!

AndrewGCLevel 1

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Excellent

Totally satisfied having been with the Hanley for over 50 years

johnLevel 1

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Excellent, personal service

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been...

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been friendly and helpful throughout. She helped us to navigate the information we needed to provide to make our application, and was with us all the way. We chose the Hanley for its ethical credentials, and would now also choose them based on their customer focus too. Thank you to everyone involved in our application, especially Jane who worked so hard on our behalf.

Joanne HickmanLevel 1

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