Hanley Economic Building Society Mortgages Reviews

Ratings based on 22 reviews Last review 2 hours ago

Hanley Economic Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent...

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Hanley Economic Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Hanley Economic Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Your Mortgages Reviews (22)

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14th March 2019

Self-Build Mortgage Application

Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything...

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Just had to say a few words of thanks to the staff at 'The Hanley' for their patience, effort, understanding and good humour throughout my mortgage application. Not only was the mortgage product and associated insurance cover much better than anything else on the market; but the help, guidance and information provided was invaluable. There were a few occasions when it looked as though I would not be able to complete the application process but the staff never gave up and we are now building our house. I must give particular thanks to Jane Longmore who never gave up trying and ultimately succeeding in processing my application- were are truly grateful for all you have done. Thanks. If ever I have need of a mortgage again my first call will be to the Hanley.

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6th December 2018

Slower than a snail

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only r...

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Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers.

Reply from Hanley Economic Building Society
Thank you for your feedback. Our aim is always to provide a first class service. To better understand your concerns and resolve your issue can you please contact the Society on 01782 255122 or email marketingdept@thehanley.co.uk Kind regards.
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6th December 2018

Excellent service throughout as a first time buyer.

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on...

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I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on recommendation.

From there on wards they took on board everything and found a solution that helped us going forward. I had excellent and professional service from start to finish, I received regular calls to see how everything was moving along which show they care about their clients they have and want you to help wherever needed.

I will happily recommend anyone to use The Hanley going forward.

I'd just like to thank everyone at The Hanley and especially Jane Longmore for the amazing service I received over my process.

Reply from Hanley Economic Building Society
Thank you for your feedback Daniel, we are so happy to hear that you had a smooth and happy experience with us.
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1st November 2018

Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana....

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We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana.

After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional.

We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star!

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5th September 2018

Excellent, personal service

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been...

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We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been friendly and helpful throughout. She helped us to navigate the information we needed to provide to make our application, and was with us all the way. We chose the Hanley for its ethical credentials, and would now also choose them based on their customer focus too. Thank you to everyone involved in our application, especially Jane who worked so hard on our behalf.

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16th August 2018

Trying to get a mortgage

They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the...

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They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the worst.
My advice go to an independent advisor much better.
Avoid th economic at all costs

Reply from Hanley Economic Building Society
We're very sorry that we were unable to support your mortgage application. We do publish our fees for those products that have them on our website and at application and state whether they are refundable or not. We do this to ensure the applicant is equipped to make an informed decision on whether to apply. Once again we're sorry we could not help you on this occasion.
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1st August 2018

Excellent from start to finish

Having only used banks for mortgages in the past I was really impressed with how friendly and helpful Jane Longmore has been throughout the whole process of taking out my...

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Having only used banks for mortgages in the past I was really impressed with how friendly and helpful Jane Longmore has been throughout the whole process of taking out my mortgage.

Jane made the whole process from start to finish easy, efficient and very personal - I cannot recommend Jane (and the Hanley) highly enough.

Thanks for all your help!

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27th July 2018

Efficient, proffessional and approachable

Jane Longmore was our mortgage advisor. The time and dedication she put into our matter was impressive. She kept us updated throughout, kept our mind at ease and was just a joy to chat things through with. I would definitely recommend her to friends...

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Jane Longmore was our mortgage advisor. The time and dedication she put into our matter was impressive. She kept us updated throughout, kept our mind at ease and was just a joy to chat things through with. I would definitely recommend her to friends and family looking for mortgage advice. I would also recommend Alastair (financial advisor) who dealt with our life insurance in a very swift manner.

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24th April 2018

Integrity personified.

Spoke to Jane Longmore at length today about a possible remortgage. Although I was extremely satisfied with the deal being offered, Jane did state that my current provider may be able to offer a better deal, as many mortgage providers offer...

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Spoke to Jane Longmore at length today about a possible remortgage. Although I was extremely satisfied with the deal being offered, Jane did state that my current provider may be able to offer a better deal, as many mortgage providers offer preferential rates to existing customers. I took Jane's advice and was able to shave 1.6% off my current interest rate, at no extra cost. I cannot praise Jane highly enough for her integrity, honesty and professional manner. I will certainly be recommending her services to all my family & friends.

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27th March 2018

Excellent service

My recent experience of applying for a mortgage was made a good experience,the help I received throughout the process was flawless thanks to mortgage advisor jane longmore, I will be recommending the Hanley to my family & friends. Thanks

Reply from Hanley Economic Building Society
Thank you for the wonderful feedback of your experience :)
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4th November 2017

Excellent service and a calm, knowledgeable team

Many thanks to Debbie and her team in assisting us with the process of buying our first property. The communication and level of detail were excellent and any questions posed were answered promptly with care and dedication. Also, a nice personal touch...

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Many thanks to Debbie and her team in assisting us with the process of buying our first property. The communication and level of detail were excellent and any questions posed were answered promptly with care and dedication. Also, a nice personal touch was to receive a congratulations card through the post after moving in.

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2nd August 2017

Excellent experience for first time buyer

Thoroughly helpful team to deal with and a very smooth procedure. Was assisted all the way throughout the mortgage application over the phone and by email. Great rates for first time buyers and would highly recommend to anyone looking for a first time...

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Thoroughly helpful team to deal with and a very smooth procedure. Was assisted all the way throughout the mortgage application over the phone and by email. Great rates for first time buyers and would highly recommend to anyone looking for a first time mortgage.