Hanley Economic Building Society Mortgages Reviews

Great customer service

Lana Beech provided fantastic service throughout my mortgage process keeping me informed and getting things done - she is absolutely brilliant and I would employ her. She deserves a raise !!!

James Level 1

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Mortgage Application - Stoke On Trent - Mortgage Advisor - Lana Beech

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them....

Lana Beech at The Hanley Economic has been absolutely fantastic with supporting Myself and my Partner when applying for a Mortgage with The Hanley & Porting our current Mortgage with them.

She has made the process seem easy and nothing has never been too much trouble even though there has been a few issues along the way due to the Solicitor Reports we received from the previous property we were going to purchase.

The House Buying process can be quite stressful as a Young Couple due to not knowing the process fully and Lana has always been on hand to support and being professional with whatever questions we have had.

Thank you to Lana & The Hanley for assisting us with all enquiries, we would 100% recommend.

Max BullockLevel 1

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Jane was really helpful and the mortgage product was great value

The Hanley Economic offer a great mortgage product with a 5% deposit. Jane was friendly, really helpful and excellent to deal with. I'd recommend her to my friends and family

MarkLevel 1

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Human

Amaxingly helpful and friendly staff. Really like that it's an individual assessment, not just a computerised number-crunch.

FabienneLevel 1

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Friendly, flexible & efficient

Staff at the Hanley have been amazing - they went out of their way to ensure I had a mortgage in principle in time for our house viewing. Once we had made our offer we were on a very short timescale which we couldn't have met without staff changing...

Staff at the Hanley have been amazing - they went out of their way to ensure I had a mortgage in principle in time for our house viewing. Once we had made our offer we were on a very short timescale which we couldn't have met without staff changing their appointments to meet with us and being able to submit documentation remotely. There has been supportive communication through e-mail - not at all intrusive and a definite feeling that they were on our side working to get us into out new house. The whole process was completed within the 6 weeks specified by the vendor. I cannot recommend the Hanley enough. Thank you

Alison KLevel 1

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Mortgage

Fantastic from start to finish excellent advice, friendly professional and understanding. Made me feel like a person and no just a number highly recommended

SarahLevel 1

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Fantastic experience from start to finish.

We contacted The Hanley directly as we were buying a new build property and wanted to take out a 95% mortgage. Unfortunately most high street lenders do not offer a 95% LTV on a new build property, but as soon as we contacted them to make an enquiry,...

We contacted The Hanley directly as we were buying a new build property and wanted to take out a 95% mortgage. Unfortunately most high street lenders do not offer a 95% LTV on a new build property, but as soon as we contacted them to make an enquiry, they arranged a call back with a mortgage adviser. Danielle Cope was the mortgage adviser who dealt with us and she was so helpful and friendly throughout. She gave us some great advice and plenty of options on the type of mortgage term and rate. After the application was submitted, the underwriting team were fantastic and very efficient. Every time we called we were able to speak with the underwriters directly, and we were made to feel like our application was important, and not just another number. Would highly recommend.

Shelley SLevel 1

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An amazing team of people

It was lovely for us to be treated like people and not a number on a credit score. Jane our mortgage advisor and all the rest of the team at the Hanley worked really hard to get us a great deal on a mortgage and now we are settled into our lovely...

It was lovely for us to be treated like people and not a number on a credit score. Jane our mortgage advisor and all the rest of the team at the Hanley worked really hard to get us a great deal on a mortgage and now we are settled into our lovely home. We can’t thank the Hanley enough - we are very happy to be a customer and would happily recommend them to anyone.

J SimsLevel 1

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Easy Peasy!

We have recently moved into our first property thanks to Jane at the Hanley. Initially we thought, being first time buyers with only a 5% deposit and debts on credit cards we would never be able to get a mortgage. After being referred to Jane by a...

We have recently moved into our first property thanks to Jane at the Hanley. Initially we thought, being first time buyers with only a 5% deposit and debts on credit cards we would never be able to get a mortgage. After being referred to Jane by a family member, we thought we'd give her a call. I am so glad we did, Jane made things so simple and straight forward for us, she made us feel so comfortable and ultimately we have moved into our dream home! We will definitely be recommending The Hanley (and Jane!) to others! Thank you!

Leanne Level 1

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Mortgage

My experience with the mortgage team was excellent, through the whole process it was as stress free as possible , Lana Beach you were a star, professional and making the journey really easy and the communication was really good . Thank you to you...

My experience with the mortgage team was excellent, through the whole process it was as stress free as possible , Lana Beach you were a star, professional and making the journey really easy and the communication was really good . Thank you to you all
Kind regards
Gary

GaryLevel 1

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Regular,personalised support for a simple remortgage

Jane gave a very clear exposition of what the implications of the remortgage were.Friendly and supportive with some great ideas for my future holidays......!

John morleyLevel 1

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This review is purely dedicated to Lana..

The Hanley and everything they have done for me and my partners first house has been incredible. I felt like I had a close connection with everyone involved all the way to underwriting.. however, this was down to the work of Lana...

The Hanley and everything they have done for me and my partners first house has been incredible. I felt like I had a close connection with everyone involved all the way to underwriting.. however, this was down to the work of Lana Beech.

There’s no over-exaggeration here when I say Lana literally has made our house purchase work. From her years of experience, her advice allowed us to communicate with solicitors to change their demands to make our mortgage work.

Despite all this, she’s genuinely one of the most professional but lovely people I have ever spoken to. We spoke nearly every day for 2/3 weeks - and you won’t ever have to chase ANYTHING if you go with the Hanley/Lana. They are on the ball from 9am onwards. I had Lana calling me later on the day some days as she knew I had a late night the night before! Little considerations make the whole experience 100x better.

Buying your first house is daunting. No matter what research you do, you can never know everything you need to know. In this day and age, there are too many formalities, and too much jargon.

Sometimes, you need someone to talk to you as an adult and just explain everything you need to know. This is one of the best things Lana did for us.

Incredible work. Have no doubts about the Hanley. They will be one of the most pleasant companies you have spoken to.

Please show this review to Lana but also the hierarchy above Lana. It’s important to me that powers-that-be are aware of the work she has done, and the influence she made. I just wish she was a solicitor too!!!

Oh, worth mentioning that the Hanleys products are brilliant too! It’s easy to forget this as you are sold straight away with the products that come back on offer!

Jack PrendergastLevel 1

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excellent service

great service across the whole process. Very easy to deal with. Would certainly recommend.

Alexander ReadLevel 1

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outstanding

Mortgage application adviser Jane Longmore....

Mortgage application adviser Jane Longmore.
From start to finish Jane was polite professional and courteous I think people find house buying and mortgage application a stressful time, we were privileged to have Jane appointed for our adviser the advice and service she provided was exemplary.
If this sort of professionalism and knowledge was delivered as standard in everyday life we would all be a lot richer for the experience.
Thank you Jane.
Mark and Isabelle

markLevel 1

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So helpful!

Our experience mainly surrounds Lana Beech at The Hanley and her handling of our mortgage...

Our experience mainly surrounds Lana Beech at The Hanley and her handling of our mortgage application.

We want to thank Lana for all her assistance in this matter. The process was made all the simpler for your involvement. I think that sometimes people forget - in this age of faceless online application processes - that it’s often the people that make these experiences better, supported by good IT; not the other way around.

I’m sure that the bosses already know it, but you’re an absolute credit to the company.

Thank you.


Lee & Jen

LeeLevel 1

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DO NOT REMOVE AGAIN! THANKS!

Note to the website administrator. My review below was left on 23rd May 2019 at around 7pm and is a true and accurate account of a recent experience. Today I have found that you have removed my review without any given reason? If you have any doubts...

Note to the website administrator. My review below was left on 23rd May 2019 at around 7pm and is a true and accurate account of a recent experience. Today I have found that you have removed my review without any given reason? If you have any doubts over the authenticity of my review or if it breaches any of your review policy’s then please contact me by email and I will provide you with the telephone recordings to support what I have said or I can amend the review for full compliance.

For those who are interested, here is my original review:

I had spoken to Kathrine on 21st May 2019, she had arranged a telephone appointment between Mark Watson who is said to be a mortgage advisor and myself for 23rd May 2019 at 9:30am. At 9:40am on 23rd May 2019 I phoned the Hanley and spoke to Sherrie, she advised that she had spoken to Mark and that I should put the ‘phone down’ as he was there ready and willing to call me ‘straight away’. It is now, at the time of writing this, over 9 hours from the mutually agreed telephone appointment and the promise of a call ‘straight away’ as advised by Sherrie, both of which, have not occurred! I would advise anyone considering using the Hanley for a mortgage to think again. It is of my opinion, that if they cannot honour a telephone appointment then what are the chances of them dealing with all other elements of the mortgage application and completion process in a timely and efficient manner? I personally cannot think of anything worse than having an offer to purchase, accepted on a property, only for it to fall through, due to the incompetence of the staff who represent the Hanley Economic Building Society. BE WARNED!


* Updated 25/05/2019 18:15 *

Your comments below are a clear indication that you have learnt nothing from our conversation about the poor experience caused.

In your comments you have made further assurances that are factually incorrect!

Allow me to ‘assure you’ as a matter of ‘fact’ that I did post my review above on 23rd May 2019 and it WAS removed as described in my opening paragraph!

I can prove this fact with screen shots that were taken at the time of posting the review. The review was online and live before subsequently being removed.

So by trying to imply that I could be mistaken, that I have got myself ‘confused’ all because I left a Google review ‘as well’ bears no relevance to the removal of my original review.

Cable ClipLevel 1

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Professional

Anna was helpful throughout, the whole process

Tiffany & DavidLevel 1

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Excellent Customer Service for a first time buyer

My son applied for a mortgage with the Hanley as a first time buyer. Jane Longmore was his Mortgage Advisor. From my observations Jane explained the requirements and responsibilities of buying a home and guided my son through the various stages from...

My son applied for a mortgage with the Hanley as a first time buyer. Jane Longmore was his Mortgage Advisor. From my observations Jane explained the requirements and responsibilities of buying a home and guided my son through the various stages from application to approval. Buying a house is not straight forward but with the help of Jane and the obvious teamwork at the Hanley the various obstacles were overcome. My son has recently completed the purchase of his house and is delighted with the help that he received from the Hanley. Thank you very much.

John WoodLevel 1

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Perfect if you like poor customer service and snail like responses (text edited by Smart Money People)

Where to start? Began mortgage application 6 weeks ago with requests for various bits of paperwork. Every time we expected a valuation date before a formal mortgage offer was given more paperwork was chased even though much of it contained the same...

Where to start? Began mortgage application 6 weeks ago with requests for various bits of paperwork. Every time we expected a valuation date before a formal mortgage offer was given more paperwork was chased even though much of it contained the same information they had already been provided with. After 5 weeks, I rang through to speak to the underwriter dealing with our application as was told she had gone off on sick and not sent through the paperwork to my place of employment after stating she would do it imminently. The case was passed on to a new underwriter who hadn’t updated herself with the case notes so didn’t have a clue what they were waiting for (ironic considering we didn’t either!) the following week it was assigned to yet another case worker who evidently only worked part time and wanted yet again, more paperwork. This was sent through and she stated she would review this within 24 hours. Not sure which clock she was going by but 5 days later she left us on hold for almost an hour and the office kept telling us she was on lunch (for almost 2 hours) and still wouldn’t return our call. In the end she declared she couldn’t help us even though our solicitors were waiting to complete pending formal mortgage offer! In the midst of this we were awaiting a date with 2 small children needing to move out of rented accommodation within the next 2 weeks. The amount of stress and anxiety caused by this absolute joke of a company is endless! Would never recommend, (text edited by Smart Money People).

Lauren Byrne Level 1

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Lana from the Hanley - Fantastic!

I'm happy to say that I have received first class service from Lana at The Hanley. Nothing was ever too much trouble and she went above and beyond in ensuring that I got the right product for my budget. I used The Hanley based on family and friends...

I'm happy to say that I have received first class service from Lana at The Hanley. Nothing was ever too much trouble and she went above and beyond in ensuring that I got the right product for my budget. I used The Hanley based on family and friends recommendation, look no further get yourself booked in!

Dino GooldLevel 1

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