Hanley Economic Building Society Mortgages Reviews

Superb

Helpful staff and amazing service. Jane was brilliant and always helpful. As first time buyers she helped us understand everything and always listens to our queries. We would highly recommend.

SarahLevel 1

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Slower than a snail

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only r...

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers.

Abbie cLevel 1

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Excellent service throughout as a first time buyer.

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on...

I had a bit of a unique situation regarding my mortgage being accepted, after dealing with various high street banks I spoke to The Hanley on recommendation.

From there on wards they took on board everything and found a solution that helped us going forward. I had excellent and professional service from start to finish, I received regular calls to see how everything was moving along which show they care about their clients they have and want you to help wherever needed.

I will happily recommend anyone to use The Hanley going forward.

I'd just like to thank everyone at The Hanley and especially Jane Longmore for the amazing service I received over my process.

Daniel GriffinLevel 1

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Fantastic Service from start to finish

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana....

We received an absolutely fantastic and professional service from the Hanley - In particular our mortgage advisor Lana.

After a bad experience with a high street bank we approached the Hanley and can not fault the experience in any way. We were kept up to date, emails answered quickly and efficiently. Absolutely everything was easy and professional.

We were constantly kept up to date, explanations given in understandable terms - Lana is an absolute star!

AndrewGCLevel 1

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Excellent

Totally satisfied having been with the Hanley for over 50 years

johnLevel 1

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Excellent, personal service

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been...

We have only just recently been approved for our mortgage with the Hanley, but from the start of the mortgage application process we have been pleased with the service. We have dealt with our advisor, Jane, right from the start and she has been friendly and helpful throughout. She helped us to navigate the information we needed to provide to make our application, and was with us all the way. We chose the Hanley for its ethical credentials, and would now also choose them based on their customer focus too. Thank you to everyone involved in our application, especially Jane who worked so hard on our behalf.

Joanne HickmanLevel 1

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Trying to get a mortgage

In response to the hanleys reply. Please get it right. I was accepted for a product I chose not to accept it as it came with further hidden fees . AVOID THIS COMPANY

RobLevel 1

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Trying to get a mortgage

They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the...

They lead you on asking for upfront fees. I paid then was refused product and it was non refundable . I was told not to worry about fee. As I would get mortgage. Absolutely the worst.
My advice go to an independent advisor much better.
Avoid th economic at all costs

RobLevel 1

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Brilliant! Been with you a long time. Always satisfied.

Nothing really. You have local branches with the personal touch.

SusanLevel 1

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Excellent from start to finish

Having only used banks for mortgages in the past I was really impressed with how friendly and helpful Jane Longmore has been throughout the whole process of taking out my...

Having only used banks for mortgages in the past I was really impressed with how friendly and helpful Jane Longmore has been throughout the whole process of taking out my mortgage.

Jane made the whole process from start to finish easy, efficient and very personal - I cannot recommend Jane (and the Hanley) highly enough.

Thanks for all your help!

Adam LeeseLevel 1

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Efficient, proffessional and approachable

Jane Longmore was our mortgage advisor. The time and dedication she put into our matter was impressive. She kept us updated throughout, kept our mind at ease and was just a joy to chat things through with. I would definitely recommend her to friends...

Jane Longmore was our mortgage advisor. The time and dedication she put into our matter was impressive. She kept us updated throughout, kept our mind at ease and was just a joy to chat things through with. I would definitely recommend her to friends and family looking for mortgage advice. I would also recommend Alastair (financial advisor) who dealt with our life insurance in a very swift manner.

Jade and Mark BeesleyLevel 1

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Integrity personified.

Spoke to Jane Longmore at length today about a possible remortgage. Although I was extremely satisfied with the deal being offered, Jane did state that my current provider may be able to offer a better deal, as many mortgage providers offer...

Spoke to Jane Longmore at length today about a possible remortgage. Although I was extremely satisfied with the deal being offered, Jane did state that my current provider may be able to offer a better deal, as many mortgage providers offer preferential rates to existing customers. I took Jane's advice and was able to shave 1.6% off my current interest rate, at no extra cost. I cannot praise Jane highly enough for her integrity, honesty and professional manner. I will certainly be recommending her services to all my family & friends.

Spara4042Level 1

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Excellent service

My recent experience of applying for a mortgage was made a good experience,the help I received throughout the process was flawless thanks to mortgage advisor jane longmore, I will be recommending the Hanley to my family & friends. Thanks

Peter evansLevel 1

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Excellent service and a calm, knowledgeable team

Many thanks to Debbie and her team in assisting us with the process of buying our first property. The communication and level of detail were excellent and any questions posed were answered promptly with care and dedication. Also, a nice personal touch...

Many thanks to Debbie and her team in assisting us with the process of buying our first property. The communication and level of detail were excellent and any questions posed were answered promptly with care and dedication. Also, a nice personal touch was to receive a congratulations card through the post after moving in.

Mark GibsonLevel 1

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Excellent experience for first time buyer

Thoroughly helpful team to deal with and a very smooth procedure. Was assisted all the way throughout the mortgage application over the phone and by email. Great rates for first time buyers and would highly recommend to anyone looking for a first time...

Thoroughly helpful team to deal with and a very smooth procedure. Was assisted all the way throughout the mortgage application over the phone and by email. Great rates for first time buyers and would highly recommend to anyone looking for a first time mortgage.

robert begleyLevel 1

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Superb

Both my sister and I used the Hanley Economical for our first mortgages and would in no doubt recommend Debbie to anyone, she was really helpful and made what is a very stressful process easy. Thanks Debbie.

Alex 'Costa Del' HaynesLevel 1

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Debbie Ward is a credit to the Hanley!

...

My other half and I recently came to the Hanley looking for a shared ownership mortgage having been messed about by brokers. As I am a Paraplanner, I thought I could probably analyse the market myself!

Hanley had a very competitive rate so we decided we'd have a chat. The man I spoke to first (I can't recall his name sorry) was very helpful and we booked in to see a mortgage adviser.

From the moment we met Debbie she was warm and welcoming and guided us through the whole process expertly and as first time buyers that was such a relief. She kept us informed every step of the way and even though we haven't moved in yet (we complete on 26th July) she's always been on hand to answer questions and even give the lazy solicitor a nudge or two!

She has been fantastic and a real asset to the Hanley's team. We can't thank her enough for guiding us through what can be a stressful and emotional journey.

I'd have no hesitation in recommending the Hanley to anyone. Such a great experience which I can only sincerely thank Debbie for.

Naomi DawsonLevel 1

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Outstanding

Excellent service - across both my savings and mortgage products.

S CamachoLevel 1

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