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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (145 reviews)

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4.74

Based on 145 reviews, last reviewed 7th Sep 2026

11% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Excellent customer service by the Mortgage Lending team We contacted Suffolk Building Society for a mortgage and was assigned to the mortgage advisor, Stephen Lye. He delivered excellent customer service th... Read more Reviewed on: 7th September 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Suffolk Building Society offer mortgages for many circumstances including first time buyers, remortgages, later life and renovation projects.

You can also apply for a Suffolk Building Society mortgage if you’re an expat with a residential or buy to let property in England or Wales.

Suffolk Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (145)

Excellent customer service by the Mortgage Lending team

We contacted Suffolk Building Society for a mortgage and was assigned to the mortgage advisor, Stephen Lye. He delivered excellent customer service throughout the process. Stephen clearly explained each step and managed our expectations regarding timescales, he happily answered any questions that we had and he was always easily contactable. Despite our somewhat complex personal circumstances, Stephen helped make the entire process seamless and stress free. THANK YOU - we truly appreciate it. Reviewed on: 7th September 2026

Later Life mortgage

Ethan was very knowledgeable and guided us through the process of applying for a Later life mortgage. All telephone queries answered promptly Reviewed on: 27th August 2026

Ex-pat mortgage

Every contact with the building society was fantastic - calls were answered quickly, the staff were always knowledgeable, friendly and helpful. The process proceeded exactly as expected. An excellent experience overall - thank you. A special thank you to our mortgage adviser Ethan Whight who couldn’t have done more for us. Reviewed on: 12th August 2026

Outstanding service

Me and my partner dealt with Stephen and Brandon .We had a fantastic experience with our mortgage lenders from start to finish. They were incredibly friendly, helpful, and always happy to answer any questions we had throughout the process. Everything was handled quickly and efficiently, which made what could have been a stressful experience feel straightforward and easy. Their communication was excellent, and we always felt supported. We wouldn’t hesitate to recommend them to anyone looking for a mortgage. Thank you for all your help! Reviewed on: 5th August 2026

Great service always.

Great service always. Fast customer service. Reviewed on: 23rd July 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 28th July 2026

Fantastic Customer Service

Just had a brilliant chat with Joe at Suffolk Building Society Mortgage department. How nice to speak to someone who was so helpful, understood the products and was patient in explaining my various options available. Thank you so much, fantastic customer service. Reviewed on: 2nd July 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Joe and it’s made their day! Response date: 7th July 2026

Excellent service

Great service fast and efficient Would thoroughly recommend Reviewed on: 24th June 2026

Mortgage Enquiries

I have contacted the Suffolk Building Society from time to time with enquiries in respect of my mortgage - on each occasion I have received prompt friendly service and found the staff knowledgable and helpful. In particular I have been very impressed with Andrew Stretton for hos speed of response, accuracy and clear presentation of details requested. Reviewed on: 12th June 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Andrew and it’s made their day! Response date: 7th July 2026

Outstanding Service.

I was pleasantly surprised at the service I received from Suffolk Building Society. I was assigned Stephen Lye to my remortgage and he was fantastic. Any queries I had were dealt with immediately and in detail. Stephen was very knowledgeable, helpful, and friendly but remained professional. I would 100% recommend Suffolk Building Society they were amazing. In todays world customer Services seems to be missing in a lot of companies, so it was very refreshing to have such a great company who you actually speak too and they listen. Well done 10/10. Reviewed on: 8th June 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and it’s made their day! Response date: 7th July 2026

Customer Service is excellent.

I have been with Suffolk BS for three years now, with recent changes to my mortgage arranged by telephone and email. The process was necessarily thorough, but clear and efficient. It was especially helpful to be able to communicate with the same individual throughout, who understood my situation and requirements. The excellent customer service is a real bonus. The opportunity to go through options in detail, check out any queries and discuss issues before making a decision was most reassuring. I could thoroughly recommend Suffolk BS for anybody considering a mortgage, remortgage or equity release. Reviewed on: 2nd June 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s a wonderful review – Thank you! We try and make the process feel easy, so it’s great to hear we’re doing it well. There’s not much that pleases us more than a pleased customer! Response date: 3rd June 2026

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