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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.65 (107 reviews)

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4.66

Based on 107 reviews, last reviewed 23rd Jun 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

Outstanding, friendly, efficient and thoughtful serv... Outstanding, friendly, efficient and thoughtful service in every way. Matched our needs to the best mortgage product available and I would say the bes... Read more Reviewed on: 23rd June 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (107)

Outstanding, friendly, efficient and thoughtful serv...

Outstanding, friendly, efficient and thoughtful service in every way. Matched our needs to the best mortgage product available and I would say the best experience we have ever had with banks or building societies. Being a customer with the Suffolk Building Society has brought us financial peace of mind. Reviewed on: 23rd June 2025

Excellent Experience

I came direct without a broker and had an excellent experience with Suffolk. I found the deal myself and found it to be very compatible with what I was looking for. I was assigned a single point of contact throughout and Mr Lye (the adviser) was incredibly approachable. Unlike my experience with other Building Societies, I was provided with a fairly comprehensive list of what they required to assess for the mortgage and once this was all provided I was given a timely response. Very satisfied and would highly recommend. Reviewed on: 23rd June 2025

Good service.

Good service. Everything went smoothly. Reviewed on: 23rd June 2025

SBS just make my life easier.

SBS just make my life easier. Every communication I have them is explained so easily and straightforward. Always helpful in every way . I just spoke to Marina today, she helped me renew my mortgage with such a helpful, reassuring voice and manner. I’ve been with them now for 7 years and have never regretted it. Reviewed on: 18th June 2025

I wish all companies would learn from Suffiolk BS...

I wish all companies would learn from and adopt the standard of service offered by Suffolk Building Society. The call was answered quickly, efficiently, kindly and with great professional competence. Well done Amanda and Jodie and thank you for making a difficult job easy for me. Reviewed on: 16th June 2025

Remarkable experience so far

Even though still awaiting an offer, I think Stephen Lye is a superb advisor and credit should always be given where due - he adds a personal touch; treats you like a customer should , which is something that is missing in most other places these days. Reviewed on: 13th June 2025

Outstanding mortgage service.

This was the most positive experience we have ever had in dealing with mortgages, banks and building societies. Suffolk Building Society was respectful, friendly, supportive and efficient. Their mortgage executive, Stephen Lye, in particular, was super professional and a magnificent communicator. We have been matched with a product that best suits our needs and has ensured we can stay in our house for the rest of our lives, should we want to. Reviewed on: 7th June 2025

Lots of issues with lending services who dont appear...

Lots of issues with lending services who dont appear to read documents completely. Excellent service and support from Stephen Lye. Reviewed on: 21st May 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you John for your review on our mortgage service. We'll pass on your feedback and praise for Stephen. Best wishes. Response date: 22nd May 2025

Outstanding customer service throughout!

I had an exceptional customer experience with Stephen as my mortgage adviser. From the very beginning of the application process, they provided clear, thorough explanations and made sure I understood every step. Nothing was ever too much trouble—they were always patient, professional, and genuinely committed to helping me find the best mortgage option. Their outstanding customer service made what could have been a stressful process feel smooth and straightforward. I highly recommend Suffolk Building Society to anyone looking for expert advice and top-quality support. Reviewed on: 1st May 2025

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Reviewed on: 13th March 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Clare, thanks for taking the time to leave a review. We’re sorry that our remortgage service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected]. Response date: 25th March 2025

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