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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.65 (127 reviews)

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4.64

Based on 127 reviews, last reviewed 14th Feb 2026

175% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Porting mortgage I have found all staff to be friendly and helpful. Porting my mortgage to a new property was made very simple and uncomplicated, their mortgage adviso... Read more Reviewed on: 14th February 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (127)

Porting mortgage

I have found all staff to be friendly and helpful. Porting my mortgage to a new property was made very simple and uncomplicated, their mortgage advisor, Stephen, couldn’t have been more helpful. Thank you. Reviewed on: 14th February 2026

Renewing my Buy to Let mortgage

We've had a Buy to Let mortgage with Suffolk Building Society for some years now. I've just renewed on the phone today with a lovely lady called Maria. She was fantastic. Very friendly, helpful and informative. She explained all my options in detail and I felt very well informed making my decision. Reviewed on: 9th February 2026

IMortgage Redemption - great service

I recently,y redeemed my mortgage. Jodie Smith was fantastic at guiding me through the process. Reviewed on: 30th January 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Jodie and it’s made their day! Response date: 5th February 2026

Maria Giusti - Mortgage Consultant excellence

Maria Giusti - Mortgage Consultant was excellent in sorting a mortgage switch for us. There were complicated elements which she resolved quickly and explained everything clearly. Due to us leaving the switch to the last minute, Maria worked efficiently to get our switch active as soon a possible. Very grateful for her help Reviewed on: 28th January 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Maria and it’s made their day! Response date: 5th February 2026

A really good experience with a company that really...

A really good experience with a company that really wants to help their customers. They are happy to look at situations that dont conform to larger lenders criteria & will judge each case purely on its merits. Phones are always answered promptly and by a friendly human that wants to help. Reviewed on: 23rd January 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you David for your review. We've passed it on the team. It's great to get feedback! Response date: 26th January 2026

Ethan Whight Application Process

Our application was a complex one but Suffolks approach and communication was excellent throughout. They were always on hand and helpful to manage the process, and we were made to feel they were working with us at all times. Ethan Whight in particular was always polite, helpful and extremely knowledgeable when proposing options that suited our position best. Reviewed on: 8th January 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear William - we're so pleased to hear that you found our communication was great and that we were on hand for support We've passed on your kind review to Ethan. Best wishes. Response date: 12th January 2026

Excellent service

I had exacting buyers and consequently I had to make various changes to my own mortgage requirements. Stephen was very patient and helpful and made sure I had all the information I needed at different stages. He was also very prompt in answering any queries I had. Reviewed on: 17th December 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you very much Lynda for your review. We'll pass on your great feedback to Stephen. Response date: 30th December 2025

Remortgage made easy

I was advised this morning by Joe Gregory, Mortgage Consultant. He could not have been more helpful. His advice was clear and very helpful. He is the model of excellent customer service and terrific ambassador for the Suffolk BS. Reviewed on: 15th December 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you Helen for your great review of your experience with us. We'll pass on your great comments to Joe. Response date: 30th December 2025

Amazing support from Jodie

Jodie has been so helpful and lovely to deal with. She always made everything clear and simple, and nothing was ever too much trouble. I’m really sad she’s leaving — she’ll definitely be missed! Reviewed on: 28th November 2025

Excellent service from a very approachable team.

When my fixed rate mortgage came to an end and I became eligible to switch, I contacted Suffolk Building Society by telephone to find out what products might be available to me. From that first call right through to completion, I have received excellent service from every single one of the team with whom I have spoken....Zoey, Joe, Raj and especially Stephen. As an elderly person, I appreciate very much the patience and clarity of all the team. Every step of the way, all details were described and any clarification I needed was provided which meant I could make a decision as to what was appropriate for me with confidence. In addition to the mortgage, I wished to arrange Buildings and Contents insurance. This was accomplished with the same calm, friendly, reassuring efficiency. I am most grateful to everyone concerned. Reviewed on: 27th November 2025

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