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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.72 (134 reviews)

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4.72

Based on 134 reviews, last reviewed 14th May 2026

36% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Excellent mortgage providers and team From start to finish, Ipswich - Suffolk BS team have been supportive, honest, clear, and respectful. They helped with any of our questions, and gave c... Read more Reviewed on: 14th May 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (134)

Excellent mortgage providers and team

From start to finish, Ipswich - Suffolk BS team have been supportive, honest, clear, and respectful. They helped with any of our questions, and gave clear descriptions of all processes along the way. For example: we wanted to make a couple of lump sum payments, they clearly explained the difference between reducing mortgage time and reducing the monthly payments - to save overall on interest based on our forecast situation. All departments seem to work well together, and understand their fields with overlap of knowledge (or at least were able to redirect us efficiently to a member who could help). Strongly recommend. We had a buy to let / holiday let mortgage. Reviewed on: 14th May 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s so nice to hear – Thank you! Everyone’s got their own individual circumstances, so it’s great to hear we’re doing it well. From all of us, we look forward to hearing from you again soon! Response date: 14th May 2026

Exemplary customer service

I’ve had a mortgage with Suffolk since 2022. I’ve just renewed my mortgage for the second time. The customer service I’ve recently received and throughout the last four years has been exemplary. They always reply very quickly with the upmost professionalism and they are always friendly. I’ve banked with my different banks over the years and I can firmly say that they are one of the best. Thank you - with an extra big thank you to Zoe, Joe, Maria for their help with my recent renewal of my mortgage. Reviewed on: 20th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Zoe, Joe and Maria and it’s made their day! Response date: 26th March 2026

Really helpful admin team

We have had a mortgage with Suffolk BS for nearly 3 years and they've always been really helpful in answering the phone and emails. You can actually call or email and get an answer!! This isn't true of all organisations by any means. Reviewed on: 19th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 26th March 2026

Switching mortgage

My call this morning with Jo Gregory to switch my mortgage product was very successful. Jo provided comprehensive information and guidance in a courteous and professional manner, with a very satisfactory outcome for me. Suffolk Building Society should be proud of him. Reviewed on: 18th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Jo and it’s made their day! Response date: 26th March 2026

Joint Borrower Sole Proprietor mortgage

I approached SBS directly for a JBSP mortgage in the hope of buying out my ex following a separation. I had been told by many mortgage brokers and other lenders that it just wouldn't be possible however, Stephen Lye at SBS took the time to talk through my options and spent literally months helping me to navigate this. Responses were fast and I always felt like Stephen and other staff at SBS were very knowledgeable about the products, process, etc. Phone calls were always answered promptly and staff were always helpful and friendly. I was able to get a JBSP mortgage with my mum and, as a result, my son and I have been able to stay in our home. Incredibly grateful to SBS and their staff! Reviewed on: 14th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and it’s made their day! Response date: 26th March 2026

Additional borrowing

We requested additional borrowing on our existing mortgage to pay for essential home maintenance/repairs. Our mortgage adviser Stephen Lye could not have been more professional, helpful and responsive – he really made the whole process as painless and straightforward as it could possibly have been. Reviewed on: 12th March 2026

Joe was very clear in explaining products and extrem...

Joe was very clear in explaining products and extremely polite and helpful Reviewed on: 10th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Joe and it’s made their day! Response date: 26th March 2026

Porting mortgage

I have found all staff to be friendly and helpful. Porting my mortgage to a new property was made very simple and uncomplicated, their mortgage advisor, Stephen, couldn’t have been more helpful. Thank you. Reviewed on: 14th February 2026

Renewing my Buy to Let mortgage

We've had a Buy to Let mortgage with Suffolk Building Society for some years now. I've just renewed on the phone today with a lovely lady called Maria. She was fantastic. Very friendly, helpful and informative. She explained all my options in detail and I felt very well informed making my decision. Reviewed on: 9th February 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Maria and it’s made their day! Response date: 24th February 2026

IMortgage Redemption - great service

I recently,y redeemed my mortgage. Jodie Smith was fantastic at guiding me through the process. Reviewed on: 30th January 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Jodie and it’s made their day! Response date: 5th February 2026

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