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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (139 reviews)

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4.68

Based on 139 reviews, last reviewed 24th Jun 2026

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Excellent service Great service fast and efficient Would thoroughly recommend Reviewed on: 24th June 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (139)

Excellent service

Great service fast and efficient Would thoroughly recommend Reviewed on: 24th June 2026

Mortgage Enquiries

I have contacted the Suffolk Building Society from time to time with enquiries in respect of my mortgage - on each occasion I have received prompt friendly service and found the staff knowledgable and helpful. In particular I have been very impressed with Andrew Stretton for hos speed of response, accuracy and clear presentation of details requested. Reviewed on: 12th June 2026

Outstanding Service.

I was pleasantly surprised at the service I received from Suffolk Building Society. I was assigned Stephen Lye to my remortgage and he was fantastic. Any queries I had were dealt with immediately and in detail. Stephen was very knowledgeable, helpful, and friendly but remained professional. I would 100% recommend Suffolk Building Society they were amazing. In todays world customer Services seems to be missing in a lot of companies, so it was very refreshing to have such a great company who you actually speak too and they listen. Well done 10/10. Reviewed on: 8th June 2026

Customer Service is excellent.

I have been with Suffolk BS for three years now, with recent changes to my mortgage arranged by telephone and email. The process was necessarily thorough, but clear and efficient. It was especially helpful to be able to communicate with the same individual throughout, who understood my situation and requirements. The excellent customer service is a real bonus. The opportunity to go through options in detail, check out any queries and discuss issues before making a decision was most reassuring. I could thoroughly recommend Suffolk BS for anybody considering a mortgage, remortgage or equity release. Reviewed on: 2nd June 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s a wonderful review – Thank you! We try and make the process feel easy, so it’s great to hear we’re doing it well. There’s not much that pleases us more than a pleased customer! Response date: 3rd June 2026

Mortgage application.

Ethan Whight dealt with our application from the start to receiving a Mortgage offer. He dealt with our queries in a very professional manner and helped us throughout the application process. This is a very good balanced combination of on-line communication, together with the personal approach. I would have no hesitation in recommending The Suffolk Building Society and in particular Ethan Whight if you would like assistance in arranging a Mortgage. Reviewed on: 20th May 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Ethan and it’s made their day! Response date: 29th May 2026

Excellent mortgage providers and team

From start to finish, Ipswich - Suffolk BS team have been supportive, honest, clear, and respectful. They helped with any of our questions, and gave clear descriptions of all processes along the way. For example: we wanted to make a couple of lump sum payments, they clearly explained the difference between reducing mortgage time and reducing the monthly payments - to save overall on interest based on our forecast situation. All departments seem to work well together, and understand their fields with overlap of knowledge (or at least were able to redirect us efficiently to a member who could help). Strongly recommend. We had a buy to let / holiday let mortgage. Reviewed on: 14th May 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society That’s so nice to hear – Thank you! Everyone’s got their own individual circumstances, so it’s great to hear we’re doing it well. From all of us, we look forward to hearing from you again soon! Response date: 14th May 2026

Exemplary customer service

I’ve had a mortgage with Suffolk since 2022. I’ve just renewed my mortgage for the second time. The customer service I’ve recently received and throughout the last four years has been exemplary. They always reply very quickly with the upmost professionalism and they are always friendly. I’ve banked with my different banks over the years and I can firmly say that they are one of the best. Thank you - with an extra big thank you to Zoe, Joe, Maria for their help with my recent renewal of my mortgage. Reviewed on: 20th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Zoe, Joe and Maria and it’s made their day! Response date: 26th March 2026

Really helpful admin team

We have had a mortgage with Suffolk BS for nearly 3 years and they've always been really helpful in answering the phone and emails. You can actually call or email and get an answer!! This isn't true of all organisations by any means. Reviewed on: 19th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society You’re too kind! It’s lovely to hear when things go so well. We hope to repeat the experience again soon! Response date: 26th March 2026

Switching mortgage

My call this morning with Jo Gregory to switch my mortgage product was very successful. Jo provided comprehensive information and guidance in a courteous and professional manner, with a very satisfactory outcome for me. Suffolk Building Society should be proud of him. Reviewed on: 18th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Jo and it’s made their day! Response date: 26th March 2026

Joint Borrower Sole Proprietor mortgage

I approached SBS directly for a JBSP mortgage in the hope of buying out my ex following a separation. I had been told by many mortgage brokers and other lenders that it just wouldn't be possible however, Stephen Lye at SBS took the time to talk through my options and spent literally months helping me to navigate this. Responses were fast and I always felt like Stephen and other staff at SBS were very knowledgeable about the products, process, etc. Phone calls were always answered promptly and staff were always helpful and friendly. I was able to get a JBSP mortgage with my mum and, as a result, my son and I have been able to stay in our home. Incredibly grateful to SBS and their staff! Reviewed on: 14th March 2026

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi. That’s very kind of you! We’ve shared your feedback with Stephen and it’s made their day! Response date: 26th March 2026

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