Amazing Customer Service

I had a savings account that I was unaware of. I wanted to close the account and the response I received from Suffolk was prompt and helpful. The employees were friendly and overall made my experience with Suffolk positive.

Reviewed on 7th April 2022

Verified Member

The staff at Haverhill Branch are amazing!

When I Opened a savings account for my father and registered my PoA the whole process was very straightforward and the staff were really helpful throughout the process. Sadly, my father has now passed away and I popped in to register his death and ask abo Read more

When I Opened a savings account for my father and registered my PoA the whole process was very straightforward and the staff were really helpful throughout the process. Sadly, my father has now passed away and I popped in to register his death and ask about the branch paying the funeral invoice direct. I could not have wished for better service. The staff were extremely sympathetic and efficient. The Bereavement guide I was given is a great idea. I have never known such a friendly and welcoming staff in a local Building Society. I would certainly recommend them.

Reviewed on 30th March 2022

Julie

Rude and unhelpful staff

Visited Sudbury Branch to open a new account for retirement savings and investment. The male staff member was so rude and unhelpful, I went to Nationwide and was treated with courtesy, politeness and customer service

Reviewed on 21st March 2022

Verified Member

They offer a very personal and efficient service

Nothing too much trouble for the staff and are always prompt in answering any queries I may have

Reviewed on 15th February 2022

Verified Member

Local building soc working for local people

In these days of big business closing rural branches and leaving towns and villages with no banking facilities it is good to see a small local provider sticking by us.

Reviewed on 5th February 2022

Verified Member

Friendly and helpfull

Modern but 'back in time' with open desks and face to face talking, no screens as in most building societies and banks. Makes you feel like a person not a number.

Reviewed on 3rd February 2022

Verified Member

.Great service

Have been a customer for many years and have a always been very satisfied with the service.

Reviewed on 31st January 2022

Verified Member

Good service from Suffolk. Quick to increase interest rates following recent increase by Bank of England.

I have invested with Suffolk (Ipswich) for many years and remain entirely with the service they offer.

Reviewed on 28th January 2022

Verified Member

Nothing too much trouble.

Whenever I call into the Ravenswood Branch I find the staff so helpful even though I sometimes take a lot of their time up. Never complain and help all they can.

Reviewed on 28th January 2022

Verified Member

best building society

Staff polite helpful looking after customers interest keeps apace with the markets

Reviewed on 28th January 2022

Verified Member

Great BS

Always there to help. Great service

Reviewed on 28th January 2022

Verified Member

Help when needed

When my husband died during lockdown the staff at Saxmundham were very helpful, friendly and professional when dealing with his affairs at such a difficult time

Reviewed on 27th January 2022

Verified Member

Friendly and helpful staff members

It is so nice to be able to go into a local Building Society and speak to staff that live and know and can talk about places of interest in the local area.

Reviewed on 27th January 2022

Verified Member

Helpful, local, friendly

Nice helpful people in local town centre. Good customer service. Would recommend.

Reviewed on 27th January 2022

Verified Member

Exceptional staff

It is handy being able to call into our local Suffolk Building Society and the staff are so friendly and very helpful and knowledgeable about the products they offer.

Reviewed on 27th January 2022

Verified Member

Great little local branch - Ipswich

Parking available, friendly, helpful staff. Always seem to have savings rates that are competitive. Professional approach.

Reviewed on 27th January 2022

Verified Member

Always very helpful

Lovely helpful staff in all departments.

Reviewed on 27th January 2022

Verified Member

Staff

Knowledgeable friendly but most important efficient staff just have the edge on so many others in the finance industry

Reviewed on 27th January 2022

Verified Member

It's a family thing.

My mother saved with the then Ipswich & Suffolk Permanent Benefit Building Society and I followed suit - if it was good enough for her, it would be good enough for me! Accessible savings and accessible people - that's what I like about it.

Reviewed on 27th January 2022

Verified Member

Good service from a local institution

Suffolk BS has given excellent service under its previous title of Ipswich BS has always looked after local members and has always, and still has the interests of us at heart. Thanks

Reviewed on 27th January 2022

Verified Member