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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.62 (4455 reviews)

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4.61

Based on 4,452 reviews, last reviewed 17th Jun 2025

7% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

5

Excellent telephone customer service. I was having difficulty getting my current account verified in order to get my savings account with Saffron opened,, with emails going back and forwar... Read more Reviewed on: 17th June 2025

Latest lowest rating:

2

Service is so slow, lack of awareness of people wait... Service is so slow, lack of awareness of people waiting Reviewed on: 17th June 2025

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Saffron Building Society Savings reviews (4455)

Met a lovely chap called Lewis H in the Colchester b...

Met a lovely chap called Lewis H in the Colchester branch this afternoon as I was looking to open a new account after the Yorkshire Building Society is closing in Frinton. His service was great and he was lovely to speak to. He told me all about the member perks at Saffron and it's good to have a branch in person that is not moving online Reviewed on: 17th June 2025

Easy and helpful in Colchester

Really quick service in Colchester. It is always nice to go into the branch and speak with someone. Lauryn was helpful and spent a bit of time with me talking me through the queries I had about some issues with my passbook. Reviewed on: 17th June 2025

Easy service and helpful in Colchester

Excellent telephone customer service.

I was having difficulty getting my current account verified in order to get my savings account with Saffron opened,, with emails going back and forward going round and round in circles, responses almost robotic like. However, I then called and spoke to this fantastic and knowledgeable lady today, who clearly understood the problem and addressed the issue immediately, account now opened. Didn’t catch her name but so glad I phoned as was getting nowhere by email, so many many thanks to her, super professional and super smart and knowledgeable, I wish I had called before. Reviewed on: 17th June 2025

Visited Halstead Branch today , wanted to open a mem...

Visited Halstead Branch today , wanted to open a members account, very knowledgeable staff , very welcoming and helpful Reviewed on: 17th June 2025

Service is so slow, lack of awareness of people wait...

Service is so slow, lack of awareness of people waiting Reviewed on: 17th June 2025

Everyone very helpful and good at Halstead branch

Everyone very helpful and good at Halstead branch Reviewed on: 17th June 2025

Helpful, friendly service

Only recently took out a savings account with them but I can't praise them enough. Excellent interest rates and the staff are so friendly and helpful. They really take the time to talk to you and explain the options. After a year as a member you have access to loyalty accounts. I found the web site easy to use but pop into a branch (we went to Halstead) and you will receive a warm welcome. Reviewed on: 16th June 2025

I used Saffron to save for my holiday with my friends.

I used Saffron to save for my holiday with my friends. I have always found the staff lovely. I spoke with Lewis H today jn Colchester Reviewed on: 16th June 2025

Excellent service from Emma today who helped me re m...

Excellent service from Emma today who helped me re my missing funds. Reviewed on: 16th June 2025

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