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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.66 (5228 reviews)

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4.66

Based on 5,228 reviews, last reviewed 4th Nov 2025

24% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

80%

11%

Latest highest rating:

5

Zoe Collins, the best Customer Service Agent The waiting time was non-existent, I was put straight through to Zoe Collins. Zoe listened to my request, immediately established I was a legitimate c... Read more Reviewed on: 4th November 2025

Latest lowest rating:

2

Website needs clearer calls to action! Your survey is a bit narrow to answer. However, I wanted to flag that i found the website wasn't particularly obvious where to apply for an account. I... Read more Reviewed on: 29th October 2025

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Savings now

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Saffron Building Society Savings reviews (5228)

Zoe Collins, the best Customer Service Agent

The waiting time was non-existent, I was put straight through to Zoe Collins. Zoe listened to my request, immediately established I was a legitimate customer and then actioned my request without any delay. If only other banks, building societies or customer facing staff were as pleasant and efficient as Zoe. I would add, this was at a few minutes to 6pm or line closing time but it made no difference, the call was in no way rushed. Reviewed on: 4th November 2025

OPENING GRANDCHILD ACCOUNT WITH CAROLINE

OPENING GRANDCHILD ACCOUNT WITH CAROLINE Reviewed on: 4th November 2025

Always very welcomed very attentive.

Always very welcomed very attentive. And helpful. Reviewed on: 4th November 2025

Amazing service from Morgan today.

Amazing service from Morgan today. My elderly mother was treated with dignity and respect. Nice to have a comfortable chair for her to sit in a nice warm environment. Reviewed on: 4th November 2025

Very friendly staff.

Very friendly staff. Enjoys the customer service Reviewed on: 4th November 2025

Amazing service as always

Amazing service as always, extremely helpful by Lewis and Lucy, was lovely for Jake to come say hi Reviewed on: 4th November 2025

I updated my Grandchildrens passbooks today

I updated my Grandchildrens passbooks today Reviewed on: 4th November 2025

It would be nice to have a comfortable chair in fron...

It would be nice to have a comfortable chair in front of the 'lower desk' on the Bishops Stortford Branch, as I have a bad back and its painful standing. Excellent customer service as always. Reviewed on: 4th November 2025

Have great children's accounts.

Have great children's accounts. That's why I come to the Ware branch Reviewed on: 4th November 2025

Always lovely to come into Halstead branch, good to...

Always lovely to come into Halstead branch, good to hear about the Braintree branch as well Reviewed on: 4th November 2025

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