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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.75 (6285 reviews)

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4.75

Based on 6,285 reviews, last reviewed 10th Mar 2026

96% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Helpful and knowledgable staff I called and spoke with Chi today who was super helpful in helping me regain access to my account. She spent additional spent time setting me with up ... Read more Reviewed on: 10th March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6285)

Helpful and knowledgable staff

I called and spoke with Chi today who was super helpful in helping me regain access to my account. She spent additional spent time setting me with up with online banking to help managing my account easier and at the end offered to switch my account to a new one with a slightly better interest rate. Chi was patient whilst I was setting up my online access and it felt like nothing would have been too much trouble. I was thinking about closing my account but based on my interaction today I will likely keep it open and use more regularly. Reviewed on: 10th March 2026

Excellent customer service from Sophia.

Sophia dealt with my query regarding my inward transfer of an ISA from another provider extremely efficiently. She followed up for me and called me back when she said she would with a clear response and suggested way forward. Reviewed on: 10th March 2026

Excellent help provided

Very helpful staff who helped me working my way through my first experience online. Reviewed on: 10th March 2026

Friendly helpful staff, good range of products.

Friendly helpful staff, good range of products. Reviewed on: 10th March 2026

Zoe was very patient and helpful

Zoe was very patient and helpful it getting me back on line. Reviewed on: 10th March 2026

Very good at keeping us to date.

Very good at keeping us to date. Reviewed on: 10th March 2026

Reliable and can also come in to branch and never le...

Reliable and can also come in to branch and never let us down! Reviewed on: 10th March 2026

Really friendly staff - can speak to a person...

Really friendly staff and you can speak to a person very quickly - they are helpful and allow you to transact business over the telephone. A really useful service without call centres and long queue waits. Reviewed on: 10th March 2026

Very professional and pleasant experience from start...

Very professional and pleasant experience from start to finish. Reviewed on: 10th March 2026

Service was great

The lady on the phone (Florrie Gray) dealt with my query quickly and professionally. This included setting me up with a higher interest rate savings account. She also passed on my details to obtain further information for my will, which was very much appreciated. Reviewed on: 9th March 2026

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