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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.66 (5319 reviews)

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4.67

Based on 5,319 reviews, last reviewed 22nd Nov 2025

21% decrease in 5 star reviews

in the past 90 days

73% decrease in 1 star reviews

in the past 90 days

81%

10%

Latest highest rating:

5

Great customer service Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the same det... Read more Reviewed on: 22nd November 2025

Latest lowest rating:

2

The chat kicked me out when I was talking to and a... The chat kicked me out when I was talking to and adviser Reviewed on: 18th November 2025

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (5319)

Great customer service

Thought I needed to open a new account. Sarah phoned, said they could automatically transfer to one with better rate - while keeping all the same details. Easy and clearly explained. The website could do with a bit of work. Took over 5 minutes for a security code to come through, and when scrolling down, other pages of information appear over current content. Reviewed on: 22nd November 2025

I opened a bond with Caroline this morning.

I opened a bond with Caroline this morning. The process was easy and Caroline helped me with all the paperwork and I give 5 stars. I only mark a 9 as I don't usually recommend anything to my friends as like to be private about my affairs. Keep doing what you are doing. Reviewed on: 22nd November 2025

Always helpful in Haverhill, Tina and rest of staff...

Always helpful in Haverhill, Tina and rest of staff are friendly Reviewed on: 22nd November 2025

Staff are always friendly and efficient at Haverhill...

Staff are always friendly and efficient at Haverhill branch. Served by Tina today Reviewed on: 22nd November 2025

Royston Walk in

Andy took time out to bring us in for a walk in - opened up a bond for us and helped answer all our queries before going ahead and opening up the account Reviewed on: 21st November 2025

Excellent Customer Service

I always find Saffrons customer service to be excellent. No different this time. Sophia took time to understand my request and dealt with it in an efficient, friendly and professional way. Great stuff. Reviewed on: 20th November 2025

Absolutely brilliant service by Lyn explained everyt...

Absolutely brilliant service by Lyn explained everything very clearly and really helped Reviewed on: 20th November 2025

Friendly,polite, helpful,explained everything clearly.

Friendly,polite, helpful,explained everything clearly. Reviewed on: 20th November 2025

Needed help with my app so went into Colchester.

Needed help with my app so went into Colchester. Reviewed on: 20th November 2025

I've only just started visiting the branch as have r...

I've only just started visiting the branch as have recently moved . Always great service Reviewed on: 20th November 2025

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