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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.75
Based on 1,096 reviews, last reviewed 24th Jul 2026
29% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Friendly staff. Quick response on telephone Reviewed on: 24th July 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
Verified source
Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1096)

Excellent customer service.

5
Excellent customer service. Friendly staff. Quick response on telephone Reviewed on: 24th July 2026

Communication

5
Anytime I called the people I have spoken to have always been really helpful Reviewed on: 22nd July 2026

Lisa was so helpful, she was clear what was needed f...

5
Lisa was so helpful, she was clear what was needed from me to get the process in progress. Well done lisa,a real asset to saffron. Reviewed on: 21st July 2026

Lisa was so helpful, she was clear what was needed f...

5
Lisa was so helpful, she was clear what was needed from me to get the process in progress. Well done lisa,a real asset to saffron. Reviewed on: 21st July 2026

Its a 10/10 from me. Brilliant phone support

5
Every dingle time I speak to anyone at Saffron it is an absolute delight. No robots, No people you cant understand. No ridiculous re routing of calls. Just good, helpful, polite friendly people. Every question I have ever asked of someone from Saffron has been answered. Outstanding service and 100% better than most suppliers. On this occasion it was Lisa who was super. But EVERYONE at Saffron has always been 100% Brilliant. Thank you all. Reviewed on: 21st July 2026

We really appreciate having staff contactable by pho...

5
We really appreciate having staff contactable by phone to discuss issues Lisa is our usual contact and she is very helpful. Reviewed on: 21st July 2026

A pleasure to use this customer service facility!

5
It was great not to have to go through too many selection processes on the telephone - and the phone was answered by someone who spoke very well. The bonus was that there was no background clatter and the line was good. Reviewed on: 20th July 2026

Resolved our query.

5
Resolved our query and very helpful and professional. Reviewed on: 17th July 2026

Very efficient and helpful call with a Saffron adviser

5
Very efficient and helpful call with a Saffron adviser Reviewed on: 17th July 2026

Kim was extremely helpful

5
I spoke with Kim about additional borrowing. She was extremely helpful and explained everything clearly Reviewed on: 16th July 2026

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