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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1124 reviews)

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4.75

Based on 1,125 reviews, last reviewed 8th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great service It was really easy to get to speak to the right person, there was no waiting time and my query was dealt with immediately. Reviewed on: 8th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1124)

Great service

It was really easy to get to speak to the right person, there was no waiting time and my query was dealt with immediately. Reviewed on: 8th September 2026

Very good communication and very helpful

Very good communication and very helpful Reviewed on: 8th September 2026

Undergoing a transfer of equity.

Undergoing a transfer of equity. Kim Willett helped me throughout, making the whole process really easy for me, as well as always responding to my queries quickly without it feeling robotic. I really wanted to highlight how helpful she had been through the process, which is otherwise stressful, making it less so. Reviewed on: 4th September 2026

Lisa was very friendly and helpful.

Lisa was very friendly and helpful. And it was so nice to talk to someone not just in a call centre reading off a script Reviewed on: 1st September 2026

Kim was very helpful and talked me through everythin...

Kim was very helpful and talked me through everything step by step. She was also very patient considering we had a bad phone line (my fault) Reviewed on: 27th August 2026

Lisa was very helpful and stayed on the line til the...

Lisa was very helpful and stayed on the line til the problem was solved. Reviewed on: 24th August 2026

Mortgage Overpayments

I spoke to Lisa Howard. She was excellent and very helpful. She promptly followed up with an email afterwards. Reviewed on: 24th August 2026

Good criteria, but still restrictive.

We opted for Saffron due to their criteria. They were one of a very small amount of providers who would consider a property with two annex's that are let out on AST's. It was a lengthy underwriting process. Received the correct outcome in the end, but there was hesitation due to affordability when the client was borrowing the equivalent of 1-2x their earnings. In the end, it all seems like it is coming to nothing due to legal requirements in the background, requiring an adult occupier form with independent legal advice for tenants who have a signed tenancy agreement in place. Things that the bigger banks would not have an issue with, which is a shame. Reviewed on: 24th August 2026

.Excellent service

Lisa was very helpful, professional, and took the time needed to discuss my issue. Reviewed on: 22nd August 2026

The agent I spoke to was very polite and dealt with...

The agent I spoke to was very polite and dealt with my issues within minutes. Really impressed Reviewed on: 19th August 2026

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