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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.56 (834 reviews)

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4.57

Based on 834 reviews, last reviewed 26th Sep 2025

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

10%

Latest highest rating:

5

The customer service is 2nd to none. The customer service is 2nd to none. Ann at the mortgage was amazing when we needed help the most. we would recommend Saffron for self build mortgages... Read more Reviewed on: 26th September 2025

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (834)

The customer service is 2nd to none.

The customer service is 2nd to none. Ann at the mortgage was amazing when we needed help the most. we would recommend Saffron for self build mortgages. Reviewed on: 26th September 2025

Well done Saffron!

I have never had a bad experience in contacting Saffron. I particularly value the fact that calls are always answered promptly and that I can immediately speak to a “real” person. My conversation today with Anne was helpful and informative. She was patient and honest in trying to answer questions that were sometimes quite complicated. Where there was something she was unsure about, she explained where I could access more specific information. Thank you. Reviewed on: 25th September 2025

Customer service is always great.

Customer service is always great. Was Quick to get through no holding and easy to navigate and very informative with all the correct info given Reviewed on: 24th September 2025

Today's Call with Kim was Excellent.

Today's Call with Kim was Excellent. I received all information I needed for the product switch. Reviewed on: 22nd September 2025

Happy Customer !

It was nice to speak to the same person that I had received correspondence from several months ago, especially as I had been happy with the information that she had previously given me and knew that she provided good customer service Reviewed on: 21st September 2025

Excellent costumer service

Kim was very friendly and she gave an advice taking into account all of my concern Reviewed on: 19th September 2025

Self Build Mortgage

The product I needed was very niche. It wasn’t easy to apply, but once we had been accepted the product and service have been excellent. It has been easy to drawdown. The customer service also feels very personal.. Reviewed on: 18th September 2025

Excellent service from Kim Willett.

I spoke with Kim Willett. The service was excellent and she walked me through the process answering my questions and providing all of the advice and guidance required. Reviewed on: 18th September 2025

I spoke to Anne Sleeper today who provide an excelle...

I spoke to Anne Sleeper today who provide an excellent explanation of my overpayment options at the end of the current mortgage product. Anne also confirmed the options via email after the call ended. Reviewed on: 17th September 2025

Contact to amend email details.

Contact to amend email details. Anne was very helpful, polite and professional. Excellent communication and interpersonal skills. Thank you. Reviewed on: 17th September 2025

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