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Saffron Building Society: Mortgages reviews

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4.56
Based on 807 reviews, last reviewed 5th Sep 2025
13% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
79%
See only 4 star reviews
10%
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4%
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3%
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4%

Latest highest rating:

5

Customer service team was great each time i called. Customer service team was great each time i called. Much better than any other banks i deal with. Anne was very helpful. I think your company and staf... Read more Reviewed on: 5th September 2025
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (807)

Customer service team was great each time i called.

5
Customer service team was great each time i called. Much better than any other banks i deal with. Anne was very helpful. I think your company and staff are great, its just a a shame you dont offer competitive rates. I did call your company before remortgaging but the rates were not so good. Overall a great experience with Saffron. Reviewed on: 5th September 2025

Very polite staff, made things very easy.

5
Very polite staff, made things very easy. Reviewed on: 5th September 2025

Very swift talk and concise chat.

5
Very swift talk and concise chat. Everything was clearly explained and questions answered. Reviewed on: 5th September 2025

Excellent

5
Excellent customer service,helpful , and very knowledgeable advice has been provided. Reviewed on: 5th September 2025

Wonderful customer service

5
Saffron Building Society has been excellent throughout my 19 years of mortgage. Consistently great customer service, nothing too much trouble (sort of wish I still had a mortgage the service has been that good). Mention for Lisa Howard today who was so nice about our momentous paying our mortgage in full xxx Reviewed on: 4th September 2025

Quick efficient and knowledgeable advice

5
Quick efficient and knowledgeable advice Reviewed on: 4th September 2025

Easy and efficient to get what I needed done

5
Easy and efficient to get what I needed done Reviewed on: 4th September 2025

Easy and efficient to get what I needed done

5
Easy and efficient to get what I needed done Reviewed on: 4th September 2025

Anne was very helpful.

5
Anne was very helpful. Dealt efficiently with my enquiry. Reviewed on: 4th September 2025

Good experience .

5
Good experience . Staff are friendly. Reviewed on: 3rd September 2025

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