Smart Money People Logo
Share this page
Link copied

Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.50
Based on 696 reviews, last reviewed 20th Jun 2025
35% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
76%
See only 4 star reviews
11%
See only 3 star reviews
5%
See only 2 star reviews
3%
See only 1 star reviews
5%

Latest highest rating:

5

Great customer service Spoke to Anne S in Customer Services about my mortgage today. She was very knowledgeable and helpful, and answered all my questions. Saffron call cent... Read more Reviewed on: 20th June 2025
Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
Visit provider site Read all reviews Write a review

About this product

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Saffron Building Society Mortgages reviews (696)

Great customer service

5
Spoke to Anne S in Customer Services about my mortgage today. She was very knowledgeable and helpful, and answered all my questions. Saffron call centre closes at 5pm, but Anne did not rush me and stayed on the phone for an additional 7 minutes to assist with my enquiries. Thanks Anne! Reviewed on: 20th June 2025

Very efficient, informative call that met my require...

4
Very efficient, informative call that met my requirements. Reviewed on: 20th June 2025

Mortgage query

5
My query was professionally dealt with Reviewed on: 20th June 2025

Professional customer service

5
Professional customer service - i.e clear and knowledgable Reviewed on: 18th June 2025

I have been with the bank over 5 years and they had...

5
I have been with the bank over 5 years and they had the wrong email address for me. Reviewed on: 16th June 2025

The lady I communicated with was both informative an...

5
The lady I communicated with was both informative and precise. Reviewed on: 16th June 2025

Staff member knowledglable and patient

5
Staff member knowledglable and patient Reviewed on: 16th June 2025

Lisa was incredibly knowledgeable and attentive, gui...

5
Lisa was incredibly knowledgeable and attentive, guiding me patiently through my myriad mortgage queries with clear explanations and insightful advice. Her expertise made the complex process feel much more manageable, and I truly appreciated her support every step of the way. Reviewed on: 16th June 2025

Great customer service

4
The support from Lisa Howard in the mortgage department was great! Helped to address all my issues. Saffrons mortgage rates are high hence the lower score Reviewed on: 16th June 2025

Easy and friendly would recommend

5
Easy and friendly would recommend Reviewed on: 13th June 2025

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Saffron Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill