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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.61 (949 reviews)

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4.66

Based on 949 reviews, last reviewed 13th Feb 2026

34% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

5

First rate service on BTL mortgage Polite, informative and efficient service during 3 phone conversations with three members of staff. First rate. Reviewed on: 13th February 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (949)

First rate service on BTL mortgage

Polite, informative and efficient service during 3 phone conversations with three members of staff. First rate. Reviewed on: 13th February 2026

Lisa was amazing and a pleasure to speak to!

Lisa was amazing and a pleasure to speak to! She was very knowledgeable about everything I asked and was extremely helpful. Reviewed on: 12th February 2026

Great stuff!

Excellent customer service, telephone always answered promptly and patiently. Careful and supportive advice when mortgage terms were due to change. Reviewed on: 12th February 2026

I would like access to my account to see what money...

I would like access to my account to see what money is owed at any time. Not just to receive a statement once a year. Reviewed on: 12th February 2026

Satisfactory - good customer service

Satisfactory - good customer service Reviewed on: 12th February 2026

It was what it was supposed to be

It was what it was supposed to be Reviewed on: 6th February 2026

The staff at Saffron BS have always been incredibly...

The staff at Saffron BS have always been incredibly helpful, particularly Lisa H. who goes above and beyond to ensure customers are happy and all their queries have been resolved. Excellent service, I will always recommend Saffron to family/friends. Reviewed on: 5th February 2026

Efficient, personal customer service

Anne was able to help immediately with my enquiry regarding our mortgage arrangement. It's always nice to speak to somebody and have the right outcome without having to go through a lot of computer menus first. Reviewed on: 4th February 2026

password help

Lisa was most patient and polite throughout the call Reviewed on: 3rd February 2026

Outstanding Staff Support

The staff were extremely helpful, calling me twice and never giving up until they had confirmed receipt of the payment. They were pleasant and professional throughout. Reviewed on: 31st January 2026

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