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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1135 reviews)

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4.75

Based on 1,135 reviews, last reviewed 24th Sep 2026

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Quality customer Quality customer service ie experience and expertise Reviewed on: 24th September 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1135)

Quality customer

Quality customer service ie experience and expertise Reviewed on: 24th September 2026

Very helpful- Lisa was efficient and courteous

Very helpful- Lisa was efficient and courteous Reviewed on: 23rd September 2026

Kim was very patient in answering all our questions...

Kim was very patient in answering all our questions and was able to explain the different types and rates for your mortgages. She was very quick to reply to any queiries via email. Reviewed on: 23rd September 2026

Lisa dealt with my call.

Lisa dealt with my call. She informed me she was training for the retention team and I was happy to oblige her. Everything was explained well and matched the information I already had. Very smooth service. Reviewed on: 21st September 2026

Poor experience before getting to helen

My experience before helen was very poor. Being in a domestic violence relationship with court orders in place i asked for help due to financial abuse whilst on maternity leave. Nothing offered to me was helpful. Helen listened to me and came up with an achievable plan that got me over the last 3 months and without the help I'd have lost the house. You need more options for people in this situation and not ones that will ruin their credit due to another person's abuse and not because of mismanagement of their own money Reviewed on: 18th September 2026

Straightforward retention proces

Straightforward retention proces Reviewed on: 17th September 2026

Excellent service..

Good communication, very helpful and efficient. Reviewed on: 17th September 2026

REALLY CLEAR, FRIENDLY AND GAVE ME WHAT i NEEDED TO...

REALLY CLEAR, FRIENDLY AND GAVE ME WHAT i NEEDED TO MAKE A DECISION Reviewed on: 16th September 2026

I spoke with a lovely lady called Lisa Howard.

I spoke with a lovely lady called Lisa Howard. Lisa was so pleasant and helpful it made the whole interaction a great experience with Saffron Reviewed on: 14th September 2026

Efficient clear advice on process and options

Very clear process and steps set out. I was able to speak to someone very quickly and efficiently. Reviewed on: 11th September 2026

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