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Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.74
Based on 1,150 reviews, last reviewed 5th Nov 2026
29% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
9%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

4

Great customer service. Great customer service. Professional and are always happy to explain anything that may sound confusing. Reviewed on: 5th November 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
Verified source
Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1150)

Great customer service.

4
Great customer service. Professional and are always happy to explain anything that may sound confusing. Reviewed on: 5th November 2026

Great Service

5
The staff member was extremely helpful and supportive during the call. They were knowledgable about the product and the implications of my decision. Their communication prior to and following the call was also great! Reviewed on: 5th November 2026

Really easy process

5
Really easy process, everything explained when needed to, listened to customer Reviewed on: 30th October 2026

Great Customer Service.

5
Great Customer Service. Kim identified what I wanted immediately and explained the options perfectly. Reviewed on: 30th October 2026

Very good and helpful and got wat i want thank you v...

5
Very good and helpful and got wat i want thank you very much Reviewed on: 29th October 2026

Excellent customer service

5
Kim was incredibly helpul providing information about the service and options available, sh made it clear and concise Reviewed on: 29th October 2026

An excellent mortgage company who goes the extra mile!

5
I had a mortgage for many years with Saffron Building society and stayed with them until I paid my mortgage off early last year. Throughout my time with them I appreciated the excellent customer service with local agents who were friendly and professional. The mortgage rates were always competitive and remortgaging for better deals every few years was highly supportive and easy to complete which is why I stayed with thus company. The literature I received was always accessible relevant and informative. Any concerns or issues were easily sorted out by friendly professional agents with excellent language skills. Reviewed on: 28th October 2026
Jackie B's avatar
Jackie B

Great service

5
The advisor, Kim, that I spoke to in the retention team was excellent in explaining the process, and very helpful. It is a shame that we are having to wait 10 days for the next stage appointment, but I am inpatient. Great service. Reviewed on: 22nd October 2026

Saffron have been a joy to deal with during the enti...

5
Saffron have been a joy to deal with during the entire process, very profferional Reviewed on: 22nd October 2026

Excellent customer service

5
I have always found the customer service to be curious and knowledgeable and their communications to be excellent and customer care offerings prove care and consideration Reviewed on: 20th October 2026

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