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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,685 product reviews

Average score of 4.90/5
5 star
93%
4 star
4%
3 star
1%
2 star
1%
1 star
1%

Latest positive rating

5/5

Wonderful, helpful staff members

Whenever I visit either the Saxmundham branch or Aldeburgh branch the members of staff are wonderful. Nothing is too much trouble. They are kind, courteous and approachable.

{"display":"LizB","full_name":"LizB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
LizB 17th December 2025

Latest negative rating

1/5

If they had a zero stars

If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of... If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has chanced in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap. Read more Read less

{"display":"Simon ","full_name":"Simon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Simon 10th September 2025
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1685 company reviews • Last reviewed within 7 days

Wonderful, helpful staff members

Savings • 17th December 2025

Whenever I visit either the Saxmundham branch or Aldeburgh branch the members of staff are wonderful. Nothing is too much trouble. They are kind, courteous and approachable.

{"display":"LizB","full_name":"LizB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Remortgage made easy

Mortgages • 15th December 2025

I was advised this morning by Joe Gregory, Mortgage Consultant. He could not have been more helpful. His advice was clear and very helpful. He... I was advised this morning by Joe Gregory, Mortgage Consultant. He could not have been more helpful. His advice was clear and very helpful. He is the model of excellent customer service and terrific ambassador for the Suffolk BS. Read more Read less

{"display":"Helen D","full_name":"Helen D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Woodbridge

    The experience in Woodbridge has been great. Well informed staff and a friendly atmosphere.

    Savings
    Verified source 11th December 2025
  • 5/5

    great service with a smile, seen really quickly

    great service with a smile, seen really quickly

    {"display":"Lucy Smith","full_name":"Lucy Smith","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lucy Smith 11th December 2025
  • 5/5

    Great overall experience

    The staff were friendly and I had a good overall experience compared to other banks in the area

    {"display":"Arian Moossavi","full_name":"Arian Moossavi","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316571.png"}}'s avatar
    Savings
    Arian Moossavi 11th December 2025
  • 5/5

    Good to save some money each month,

    Since I came to Suffolk, 2 years ago, I open a Saving Account. This has matured and I have opened two more.The Staff are very friendly and helpful.

    {"display":"Dell Girl","full_name":"Dell Girl","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dell Girl 9th December 2025
  • 5/5

    Good people and products

    People:- Always greeted warmly and staff are friendly and helpful. We like that the staff have prompt access to management and they are available for... People:- Always greeted warmly and staff are friendly and helpful. We like that the staff have prompt access to management and they are available for help, advice and use ‘management discretion’ wisely. Products:- always competitive and straightforward. Good range of options for savers. Read more Read less

    {"display":"AyGee","full_name":"AyGee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    AyGee 9th December 2025
  • 5/5

    A1 service

    Process made easy with excellent customer service and very efficient

    {"display":"Bid","full_name":"Bid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Bid 4th December 2025
  • 5/5

    Two year bond - Alex

    I was so grateful to Alex for sorting out my two year bond following my divorce. She was very kind and helpful, and communication throughout... I was so grateful to Alex for sorting out my two year bond following my divorce. She was very kind and helpful, and communication throughout the process was very clear and timely. It was a great relief when it was sorted out, and I have nothing but praise and gratitude for her. Thank you, Alex. Read more Read less

    {"display":"Ann ","full_name":"Ann ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ann 30th November 2025
  • 5/5

    Personable, Professional, Accommodating.

    Staff always really helpful and personable.

    Savings
    Verified source 28th November 2025
  • 5/5

    Professional, Local, Welcoming

    Very friendly staff and very efficient and good advice.

    Savings
    Verified source 28th November 2025

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