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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,339 product reviews

Average score of 4.90/5
5 star
92%
4 star
5%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Wonderful customer services.

Wonderful customer services. Helpful and professional when called, very understanding and caring. Nothing is too much trouble to explain. Excellent service on every call. Excellent products too.

{"display":"Alison M","full_name":"Alison M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Alison M 17th February 2025

Latest negative rating

1/5

Beware false promises from this lender!

We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable... We were pre-approved for a loan, which was a 35% loan to value purchase. With our large down payment and small loan we felt comfortable making an offer on a home we liked and expected a fairly simple closing process. Then we were told the parameters of our loan had changed despite already being pre-approved. We agreed to the change, though it put a bit of strain on us. Now, we believed we could proceed, but after foot dragging by the lender, once again they changed the terms, and once again we reluctantly found a way to make it work. And then, after all our capitulations, we found out that our loan was denied on a technicality we had never been made aware of. So we have a contract with no lending secured after weeks thinking that approval was already somewhat assured. We feel deceived and cheated out of precious time which might result in us losing our contract on our purchase and out the fees we incurred from this lender and our solicitors. Read more Read less

{"display":"Valerie R","full_name":"Valerie R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Valerie R 12th August 2024

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1339 company reviews Last reviewed within 7 days

Wonderful customer services.

Mortgages 17th February 2025

Wonderful customer services. Helpful and professional when called, very understanding and caring. Nothing is too much trouble to explain. Excellent service on every call. Excellent products too.

Rated Excellent 5/5
Read more product reviews

Re Joe Gregory in the Mortgage Sales Team

Mortgages 10th February 2025

I contacted Joe Gregory in the Mortgage Sales Team at various stages of applying for a product switch, and every time I called I found... I contacted Joe Gregory in the Mortgage Sales Team at various stages of applying for a product switch, and every time I called I found Joe very helpful in explaining things and very informative and straightforward in answering my questions. He was also extremely patient in dealing with my lack of IT skills and helping me through the various processes. I would recommend him to anyone who wanted help with a mortgage-related enquiry. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very helpful

    The ladies were very helpful with what I needed.

    Savings
    Verified source 31st January 2025
  • 5/5

    Professional, polite, efficient

    Very polite, clear explanations - all details explained clearly and fully. All staff extremely polite.

    Savings
    Verified source 30th January 2025
  • 5/5

    Friendly, approachable, understanding

    Courtney was very helpful and explained everything well as I suffer with my mental health. She put me at ease.

    Savings
    Verified source 30th January 2025
  • 5/5

    Friendly, efficient, excellent

    Excellent service, could make an appointment in advance. Everything explained clearly and advice, where needed, was supplied.

    Savings
    Verified source 30th January 2025
  • 5/5

    Friendly, local, professional

    Very friendly and helpful staff. Good rates and products. Glad I know you're here now!.

    Savings
    Verified source 30th January 2025
  • 5/5

    Efficient, friendly, welcoming

    Branch in Bury St. Eds or Stowmarket needed.

    Savings
    Verified source 29th January 2025
  • 5/5

    Friendly, local, knowledgeable

    Friendly, informed staff - helpful. Local office.

    Savings
    Verified source 29th January 2025
  • 5/5

    Friendly, efficient, informative

    Good customer service, lots of information. I like speaking to a human.

    Savings
    Verified source 28th January 2025
  • 5/5

    Personable, informative, professional

    The information was very informative and easy to understand.

    Savings
    Verified source 28th January 2025

    Products from Suffolk Building Society, formerly Ipswich Building Society

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