Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page

Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent 4.88/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website

Review summary

People rate this company as Excellent based on 1,551 product reviews

Average score of 4.88/5
5 star
93%
4 star
4%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Happy customer

Stephen was really great to deal with - very responsive and informative at each step. Was a very easy process with Suffolk.

{"display":"Kim","full_name":"Kim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Kim 8th September 2025

Latest negative rating

1/5

If they had a zero stars

If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of... If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has chanced in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap. Read more Read less

{"display":"Simon ","full_name":"Simon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Simon 10th September 2025

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1551 company reviews Last reviewed within 7 days

If they had a zero stars

Mortgages 10th September 2025

If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of... If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has chanced in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap. Read more Read less

Rated Terrible 1/5
Read more product reviews

Happy customer

Mortgages 8th September 2025

Stephen was really great to deal with - very responsive and informative at each step. Was a very easy process with Suffolk.

{"display":"Kim","full_name":"Kim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Kim
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very friendly and helpful.

    Very helpful no need for improvement.

    Savings
    Verified source 30th August 2025
  • 5/5

    Very understanding, Helpful

    Nice to talk face to face with very helpful staff.

    Savings
    Verified source 30th August 2025
  • 5/5

    Helpful, Understanding, Polite

    We had an appointment at 2, we were seen straight away, opened the account easily, Courtney was so helpful.

    Savings
    Verified source 30th August 2025
  • 5/5

    Trustworthy, Helpful, Ease

    Very friendly, Knowledgeable. Lots of info and a Book.

    Savings
    Verified source 30th August 2025
  • 5/5

    Extremely Professional

    Convenient, friendly and helpful staff and extremely efficient.

    Savings
    Verified source 30th August 2025
  • 5/5

    Excellent and friendly service.

    Actually dealing with face to face in branch.

    Savings
    Verified source 30th August 2025
  • 5/5

    Local, Convenient , Helpful

    A local service. Friendly, efficient staff.

    Savings
    Verified source 30th August 2025
  • 5/5

    Great Local Bank

    Very easy and smooth with great information.

    Savings
    Verified source 29th August 2025
  • 5/5

    Safe Secure and Wise

    Lovely smiley staff at 10am who gave a lovely service. Hard to improve on that really.

    Savings
    Verified source 29th August 2025

    Products from Suffolk Building Society, formerly Ipswich Building Society

    Showing all products offered by Suffolk Building Society, formerly Ipswich Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice