Suffolk Building Society, formerly Ipswich Building Society reviews
Suffolk Building Society, formerly Ipswich Building Society reviews
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What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
What is this?
These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.
Review summary
People rate this company as Excellent based on 1,614 product reviews
Latest positive rating
A trusted partner - On hand to answer your call
Over the past 4 months whilst we have been searching for a property to purchase, Ethan and the team have been supportive throughout, updating the... Over the past 4 months whilst we have been searching for a property to purchase, Ethan and the team have been supportive throughout, updating the Decision in Principle as needed. Always respond with a good timeframe via email and you can always talk to somebody when you call. Shout out to Maria who has taken lots of calls:) They always remember you, and do exactly what they say they are going to do. They have made my experience stress free, and for that I am very grateful. Now we are at the stage of applying for the mortgage, in preparation for that, I had an appointment call with Ethan which was thorough and educational. Thank you to Ethan, Maria and the team at Suffolk Building Society for being a trusted partner in my house buying experience. Read more Read less
Latest negative rating
If they had a zero stars
If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of... If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has chanced in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap. Read more Read less