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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,409 product reviews

Average score of 4.90/5
5 star
93%
4 star
5%
3 star
0%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Two very satisfied customers.

We made the appointment to arrange two ISA accounts, following a previous appointment, to open accounts for our grand children. We opened 3 accounts for... We made the appointment to arrange two ISA accounts, following a previous appointment, to open accounts for our grand children. We opened 3 accounts for them, and whilst there we asked about ISA’s, Jack was extremely helpful and gave us information we hadn’t known. This encouraged us to open ISA’s with you. At both appointments, Jack was extremely helpful and showed good knowledge regarding the accounts we were interested in. His help was much appreciated. We opened our other accounts with you in 2022 and have been really happy with the service we’ve received. We’ve found all your staff to be friendly and helpful. Read more Read less

{"display":"Clive H","full_name":"Clive H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Clive H 28th March 2025

Latest negative rating

1/5

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised... Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Read more Read less

{"display":"Clare R","full_name":"Clare R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Clare R 13th March 2025
See more reviews for Suffolk Building Society, formerly Ipswich Building Society products

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1409 company reviews • Last reviewed within 7 days

Two very satisfied customers.

Savings • 28th March 2025

We made the appointment to arrange two ISA accounts, following a previous appointment, to open accounts for our grand children. We opened 3 accounts for... We made the appointment to arrange two ISA accounts, following a previous appointment, to open accounts for our grand children. We opened 3 accounts for them, and whilst there we asked about ISA’s, Jack was extremely helpful and gave us information we hadn’t known. This encouraged us to open ISA’s with you. At both appointments, Jack was extremely helpful and showed good knowledge regarding the accounts we were interested in. His help was much appreciated. We opened our other accounts with you in 2022 and have been really happy with the service we’ve received. We’ve found all your staff to be friendly and helpful. Read more Read less

{"display":"Clive H","full_name":"Clive H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Always very helpful

Savings • 28th March 2025

Very happy in my dealings with Suffolk Building Society.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Efficient and excellent

    Excellent customer service, as always.

    Savings
    Verified source 26th March 2025
  • 5/5

    Established, local, knowledgeable

    Given Tracey's help opened a new account further to my exisiting ones.

    Savings
    Verified source 25th March 2025
  • 5/5

    Friendly, efficient, local

    Efficient service, products/information made clear, knowledgeable.

    Savings
    Verified source 25th March 2025
  • 5/5

    Welcoming, professional, local

    It's local. Staff very professional and helpful.

    Savings
    Verified source 24th March 2025
  • 5/5

    Best we've known

    Brilliant personal service from Tracey in Hadleigh.

    Savings
    Verified source 20th March 2025
  • 5/5

    Local, professional, helpful

    Close to home. Helpful and friendly.

    Savings
    Verified source 19th March 2025
  • 5/5

    Friendly, local people

    Good experience, Tracey gave us all the information we needed. Happy to be dealing with a local building society and a human.

    Savings
    Verified source 18th March 2025
  • 5/5

    Expectations expertly delivered

    Good advice and splendid service.

    Savings
    Verified source 14th March 2025
  • 5/5

    Local, friendly and honest

    Charlotte was friendly, knowledgeable and made time to explain my options and the products available.

    Savings
    Verified source 14th March 2025

    Products from Suffolk Building Society, formerly Ipswich Building Society

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