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Suffolk Building Society, formerly Ipswich Building Society reviews

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Rated Excellent • 4.89/5

Suffolk Building Society, formerly Ipswich Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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Review summary

People rate this company as Excellent based on 1,549 product reviews

Average score of 4.89/5
5 star
93%
4 star
4%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent and friendly service.

Actually dealing with face to face in branch.

Savings
Verified source 30th August 2025

Latest negative rating

1/5

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised... Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Read more Read less

{"display":"Clare R","full_name":"Clare R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Clare R 13th March 2025
See more reviews for Suffolk Building Society, formerly Ipswich Building Society products

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1549 company reviews • Last reviewed within 7 days

Local, Convenient , Helpful

Savings • 30th August 2025

A local service. Friendly, efficient staff.

Verified source
Rated Excellent • 5/5
Read more product reviews

Extremely Professional

Savings • 30th August 2025

Convenient, friendly and helpful staff and extremely efficient.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very understanding, Helpful

    Nice to talk face to face with very helpful staff.

    Savings
    Verified source 30th August 2025
  • 5/5

    Excellent and friendly service.

    Actually dealing with face to face in branch.

    Savings
    Verified source 30th August 2025
  • 5/5

    Helpful, Understanding, Polite

    We had an appointment at 2, we were seen straight away, opened the account easily, Courtney was so helpful.

    Savings
    Verified source 30th August 2025
  • 5/5

    Very friendly and helpful.

    Very helpful no need for improvement.

    Savings
    Verified source 30th August 2025
  • 5/5

    Trustworthy, Helpful, Ease

    Very friendly, Knowledgeable. Lots of info and a Book.

    Savings
    Verified source 30th August 2025
  • 5/5

    Great Local Bank

    Very easy and smooth with great information.

    Savings
    Verified source 29th August 2025
  • 5/5

    Safe Secure and Wise

    Lovely smiley staff at 10am who gave a lovely service. Hard to improve on that really.

    Savings
    Verified source 29th August 2025
  • 3/5

    Really need to review processes and products

    We originally sought to port our mortgage but were advised that the portal was down for a sustained period, but if we chose a new... We originally sought to port our mortgage but were advised that the portal was down for a sustained period, but if we chose a new mortgage it could be done quickly, which we did. The survey on the purchased property took over 8 weeks to complete and we felt that we were being encouraged to take out an expensive product, which as a 40 year term was totally senseless given I will be paying until I am 110 and my wife 100 years of age. Overall we were left frustrated by the process and disappointed by the product by felt obliged by the system to continue Read more Read less

    {"display":"John ","full_name":"John ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    John 29th August 2025
  • 5/5

    Friendly, Convenient, Efficient

    Please re-open Ravenwood on a Saturday please!.

    Savings
    Verified source 28th August 2025

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