Smart Money People Logo

Voting in the Insurance choice awards 2025 is open - Vote here

Share this page
Link copied

Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.90/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 14 days

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

What is this?

These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
See more on their website

Review summary

People rate this company as Excellent based on 1,529 product reviews

Average score of 4.90/5
5 star
93%
4 star
4%
3 star
1%
2 star
1%
1 star
1%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Great customer service

Personal service, first class, efficient, prompt.

Savings
Verified source 31st July 2025

Latest negative rating

1/5

Incompetent, frustrating and time-wasters

Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised... Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was scrutinised and questioned - even though nothing had changed since the last time we applied for a mortgage! We gave up in the end as they wanted us to spend event MORE money getting a solicitor involved. Totally unnecessary. Read more Read less

{"display":"Clare R","full_name":"Clare R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Clare R 13th March 2025
See more reviews for Suffolk Building Society, formerly Ipswich Building Society products

About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 1529 company reviews • Last reviewed within 14 days

Great customer service

Savings • 31st July 2025

Personal service, first class, efficient, prompt.

Verified source
Rated Excellent • 5/5
Read more product reviews

In branch service review

Savings • 31st July 2025

Lovely to have staff to help. No problem in helping me. A chequebook would really be good.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Available, accomodating and necessary

    Professional service and welcoming. Face-to-face contact. Accessible for easy transactions.

    Savings
    Verified source 31st July 2025
  • 5/5

    Very convenient

    Local and available and helpful.

    Savings
    Verified source 31st July 2025
  • 5/5

    Good local service

    Rachel was most helpful, explained everything clearly and I was very satisfied with the service.

    Savings
    Verified source 31st July 2025
  • 5/5

    Friendly, helpful and close by

    Friendly, helpful and a pleasure to do business with.

    Savings
    Verified source 31st July 2025
  • 5/5

    Always good service

    Friendly staff always helpful, never had a problem.

    Savings
    Verified source 31st July 2025
  • 5/5

    Professional, friendly, reassuring

    Professional, friendly service provided - no improvements necessary.

    Savings
    Verified source 31st July 2025
  • 5/5

    Helpful, friendly, local

    It's nice to be able to walk into the branch and get the help you require.

    Savings
    Verified source 30th July 2025
  • 5/5

    Friendly, professional, local

    Very pleasant and friendly, everything described properly, staff were very professional.

    Savings
    Verified source 30th July 2025
  • 5/5

    Very helpful and friendly

    Your people were very friendly and a great help to me and explained all that I needed to know, and said they would be there... Your people were very friendly and a great help to me and explained all that I needed to know, and said they would be there whenever I need them. And you are not closing down. Read more Read less

    Savings
    Verified source 29th July 2025

    Products from Suffolk Building Society, formerly Ipswich Building Society

    Showing all products offered by Suffolk Building Society, formerly Ipswich Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice