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Suffolk Building Society, formerly Ipswich Building Society reviews

Suffolk Building Society Logo
Rated Excellent • 4.91/5

Suffolk Building Society, formerly Ipswich Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 2,623 product reviews

Average score of 4.91/5
5 star
95%
4 star
4%
3 star
0%
2 star
0%
1 star
0%
Reviews for Suffolk Building Society, formerly Ipswich Building Society have trended negatively over the past 90 days

Suffolk Building Society, formerly Ipswich Building Society really shines with its friendly, helpful staff and the comfort of local branches where you can chat face to face. People appreciate the clear explanations and personal service that make savings straightforward. However, some feel the savings rates could be more competitive and wish for longer branch hours or more modern banking options.

Positive themes

  • Suffolk Building Society, formerly Ipswich Building Society Savings staff are friendly, helpful and make things easy. (93 mentions)
  • Suffolk Building Society Savings offers clear explanations and helpful advice in branch. (39 mentions)
  • Suffolk Building Society Savings is loved for its local branches and face-to-face service. (27 mentions)
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About Suffolk Building Society, formerly Ipswich Building Society

At Suffolk Building Society we're here to help our members buy a home and save for the future with an organisation they can trust. Smart Money People is the place for Suffolk Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Suffolk Building Society, formerly Ipswich Building Society at a glance

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Reviews for Suffolk Building Society, formerly Ipswich Building Society

Showing 11 of 2623 company reviews • Last reviewed within 7 days

I like the face to face contact and that there is a...

Savings • 16th September 2026

I like the face to face contact and that there is a private meeting room too. SBS are helpful, cheerful and efficient.

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Simple and easy to call into local branch.

Savings • 16th September 2026

Simple and easy to call into local branch. Thank you saxmundham

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Easy to book an appointment online

    Easy to book an appointment online

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Friendly and helpful customer service

    Friendly and helpful customer service which made the process very simple

    Savings
    Verified source 16th September 2026
  • 5.00/5

    Friendly and helpful customer service

    Friendly and helpful customer service which made the process very simple

    Savings
    Verified source 16th September 2026
  • 5.00/5

    I always find the staff at the SBS in Sax and also o...

    I always find the staff at the SBS in Sax and also others helpful, professional, approachable and friendly. They get the job done - and so pleasantly!

    Savings
    Verified source 16th September 2026
  • 2.00/5

    every time online regular savers mature, you have to...

    every time online regular savers mature, you have to individually ASK them for an interest certificate. There is no other way that you can complete... every time online regular savers mature, you have to individually ASK them for an interest certificate. There is no other way that you can complete your tax return, so it's a compulsory, not an optional, choice. I have told them this (the staff are lovely) and asked for certificates to be automatically sent to me, but it's a case of "computer says no, you'll have to apply every time". That's frustrating and inefficient and spoils an otherwise great product. Read more Read less

    {"display":"deepdaleduck","full_name":"deepdaleduck","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    deepdaleduck 15th September 2026
  • 5.00/5

    Haverhill

    Nice taking a journey back to 1950 for a face to face experience

    Savings
    Verified source 15th September 2026
  • 5.00/5

    Ravenswood Service

    Charlotte Davis was wonderful and saw me when I didn’t have an appointment so I wouldn’t miss out when I was on holiday

    Savings
    Verified source 14th September 2026
  • 5.00/5

    Excellent customer service, secured a savings accoun...

    Excellent customer service, secured a savings account perfect for me with relevant information given to me, super helpful.

    Savings
    Verified source 14th September 2026
  • 5.00/5

    Opening a fixed deposit account

    I wanted to open a fixed deposit and also move some funds away from my bank. Suffolk Building Society offered a better rate than my... I wanted to open a fixed deposit and also move some funds away from my bank. Suffolk Building Society offered a better rate than my bank. The staff in Saxmundham branch were very helpful and knowledgable about the product that I wanted. The process to open the account was straightforward with no problems Read more Read less

    Savings
    Verified source 14th September 2026

    Products from Suffolk Building Society, formerly Ipswich Building Society

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