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Hanley Economic Building Society reviews

The Hanley Economic Building Society Logo
Rated Excellent • 4.71/5

Hanley Economic Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
  • Award winning organisation
    Award winning organisation
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • UK-based contact centre
    UK-based contact centre

Review summary

People rate this company as Excellent based on 1,005 product reviews

Average score of 4.71/5
5 star
89%
4 star
7%
3 star
1%
2 star
0%
1 star
3%
Reviews for Hanley Economic Building Society have trended positively over the past 90 days

Hanley Economic Building Society shines with its friendly, knowledgeable staff who make both Savings and Mortgages feel personal and straightforward. People love the local branches and the helpful, patient service that feels genuinely caring. On the downside, some find the online systems slow or outdated, and a few mention charges and delays when closing accounts or transferring money.

Positive themes

  • Hanley Economic Building Society Savings staff are friendly, helpful and make visits a pleasure. (127 mentions)
  • Hanley Economic Building Society Mortgages offer friendly and very helpful advisors. (44 mentions)
  • Hanley Economic Building Society Savings accounts have competitive rates and easy opening. (18 mentions)
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About Hanley Economic Building Society

Hanley Economic Building Society was founded in 1854 under the original name of The Staffordshire Potteries Economic Permanent Benefit Building Society. It was in 1930 when the name was shortened to Hanley Economic Building Society.

Being a mutual means it’s owned by and run for the benefit of members with no shareholders to pay.

Hanley Economic Building Society offer a range of products across mortgages, savings and insurance.

Hanley Economic Building Society at a glance

Contact details

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Reviews for Hanley Economic Building Society

Showing 11 of 1005 company reviews • Last reviewed within 7 days

My issue regarding my finances were dealt with very...

Savings • 4th November 2026

My issue regarding my finances were dealt with very professionally & I left the branch very satisfied

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Always excellent service staff very pleasant and pat...

Savings • 2nd November 2026

Always excellent service staff very pleasant and patient always a good atmosphere

Verified source
Rated Terrible • 1.00/5
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  • 5.00/5

    Used HEBS for many, many years now.

    Used HEBS for many, many years now. Staff always friendly and helpful. I have several accounts and find the service excellent.

    Savings
    Verified source 31st October 2026
  • 5.00/5

    ID can be an issue.

    I visited the Stone Branch to open a new account. There was one issue that arose due the necessary form of ID. Although I already... I visited the Stone Branch to open a new account. There was one issue that arose due the necessary form of ID. Although I already have a number of accounts with the H.C. Although I had my driving licence, I also provided a letterhead with my name and address on which was not acceptable. The staff member was able to sort this out but I was in the branch for more than half hour. Read more Read less

    Savings
    Verified source 31st October 2026
  • 5.00/5

    SATISFACTORY EXPERIENCE

    APART FROM REDUCED OPENING TIMES,SATISFACTORY SERVICE EACH VISIT

    Savings
    Verified source 31st October 2026
  • 3.00/5

    HEBS - Processes & Policies to make yor life harder.

    I opened the 1 Year Branch Smart Saver, which at 2% above my best instant access account on £300 PCM will benifit me by £39... I opened the 1 Year Branch Smart Saver, which at 2% above my best instant access account on £300 PCM will benifit me by £39 gross, £29.64 net of tax. To get this I gave to visit the branch to open it, and likely to close it to save writing in. There is a slight advantage to having the account! Last year I had the online version of the account which was much more convenient, but has been withdrawn! Read more Read less

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Needed an appointment quickly and this was arranged...

    Needed an appointment quickly and this was arranged for me.

    Savings
    Verified source 30th October 2026
  • 4.00/5

    Good local building society.

    Always very helpful. Time is an issue sometimes., computer system still very slow.

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Good over-the-counter service, very polite.

    Good over-the-counter service, very polite.

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Staff are very welcoming and courteous

    Staff are very welcoming and courteous and have a wealth of knowledge to help with any query

    Savings
    Verified source 30th October 2026
  • 5.00/5

    Branch staff very helpful.

    Branch staff very helpful. Excellent

    Savings
    Verified source 29th October 2026

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