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Hanley Economic Building Society reviews

The Hanley Economic Building Society Logo
Rated Excellent • 4.82/5

Hanley Economic Building Society reviews

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Verified business Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 901 product reviews

Average score of 4.82/5
5 star
91%
4 star
6%
3 star
1%
2 star
0%
1 star
2%
Reviews for Hanley Economic Building Society have trended negatively over the past 90 days

Hanley Economic Building Society’s mortgage advisers are consistently praised for being friendly, knowledgeable, and making the whole process smooth and stress-free. Their savings staff also get a thumbs up for being helpful and approachable, though some wish for better rates and improved online services. A few found the mortgage rates slow to drop with the Bank of England changes and had frustrations with admin delays.

Positive themes

  • Hanley Economic Building Society mortgages are made easy by friendly, knowledgeable advisers.
  • Savings staff at Hanley Economic Building Society are friendly and always ready to help.
  • Hanley Economic Building Society mortgages offer competitive rates and flexible products.

Negative themes

  • Hanley Economic Building Society savings rates could be more competitive.
  • The Hanley Economic Building Society website and online services need improvement.
  • Mortgage rates at Hanley Economic Building Society don’t drop quickly with Bank of England cuts.
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About Hanley Economic Building Society

Hanley Economic Building Society was founded in 1854 under the original name of The Staffordshire Potteries Economic Permanent Benefit Building Society. It was in 1930 when the name was shortened to Hanley Economic Building Society.

Being a mutual means it’s owned by and run for the benefit of members with no shareholders to pay.

Hanley Economic Building Society offer a range of products across mortgages, savings and insurance.

Hanley Economic Building Society at a glance

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Reviews for Hanley Economic Building Society

Showing 11 of 901 company reviews • Last reviewed within 7 days

Great building society

Savings • 10th February 2026

Easy to deal with, face to face.

{"display":"Trevor C","full_name":"Trevor C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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I would like to thank Lana Beech at Hanley Economic...

Mortgages • 5th February 2026

I would like to thank Lana Beech at Hanley Economic Building Society for her excellent support throughout my mortgage application. Lana was consistently friendly, professional,... I would like to thank Lana Beech at Hanley Economic Building Society for her excellent support throughout my mortgage application. Lana was consistently friendly, professional, and extremely efficient, and she was particularly helpful in guiding me through a challenging and complex valuation stage. Her clear communication, persistence, and willingness to help made a very stressful process far more manageable. I’m very grateful for her support and would highly recommend her to anyone dealing with a mortgage application, especially where additional complexity is involved. Read more Read less

{"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great staff

    The staff are friendly, knowledgeable and helpful

    {"display":"Kathleen F","full_name":"Kathleen F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kathleen F 3rd February 2026
  • 5/5

    I have had a mortgage with Hanley Economic Building...

    I have had a mortgage with Hanley Economic Building Society for over 11 years. They always keep me up-to-date with how my account is managed. They're transparency is refreshing.

    {"display":"Sharon G","full_name":"Sharon G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Sharon G 3rd February 2026
  • 5/5

    Top rate savings rates since I've been with them.

    Top rate savings rates since I've been with them. Staff always polite, knowledgeable and efficient.

    {"display":"Fiona W","full_name":"Fiona W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fiona W 3rd February 2026
  • 5/5

    Competitive rate of interest.

    No problems opening my new account. Very competitive tate of interest with good withdrawal conditions.

    {"display":"John Dexter","full_name":"John Dexter","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John Dexter 3rd February 2026
  • 5/5

    Local branches

    I appreciate having a local branch with friendly,helpful staff. The savings rates are good.

    {"display":"Minie","full_name":"Minie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Minie 3rd February 2026
  • 5/5

    Staff are helpful and informative.

    Staff are helpful and informative. Nothing is too much trouble.

    {"display":"Fred Edwards","full_name":"Fred Edwards","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fred Edwards 3rd February 2026
  • 2/5

    old fashioned paper based OK in response but always...

    old fashioned paper based OK in response but always seem to be short of what you really would like

    {"display":"David C","full_name":"David C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David C 2nd February 2026
  • 5/5

    Hanley Economic - People Orientated Society

    I have always been impressed with Hanley Economic and their staff. First class building society

    {"display":"Peter C","full_name":"Peter C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Peter C 2nd February 2026
  • 5/5

    A recent new customer of Hanley

    A recent new customer of Hanley, setting up my account was easy and pain-free. Had no issues whatsoever and funded the account with ease, with... A recent new customer of Hanley, setting up my account was easy and pain-free. Had no issues whatsoever and funded the account with ease, with clear instructions on how to do so by Hanley. Access to online banking was also provided promptly which was much appreciated. Read more Read less

    {"display":"Craig M","full_name":"Craig M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Craig M 31st January 2026

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