Lana Beech our mortgage adviser was incredibly helpful in both explaining the type of mortgage we were entering into, the costs and progress of our... Lana Beech our mortgage adviser was incredibly helpful in both explaining the type of mortgage we were entering into, the costs and progress of our mortgage request. We felt she had a genuine interest in obtaining the right loan for us. Read more Read less

Can’t recommend my mortgage adviser Lana Beech highly enough! Throughout the process she was knowledgeable, professional, personable and efficient. I found the Hanley RIO product... Can’t recommend my mortgage adviser Lana Beech highly enough! Throughout the process she was knowledgeable, professional, personable and efficient. I found the Hanley RIO product attractive as there are no penalty charges for early repayment. Read more Read less

Provide best buy mortgages award winning saving account with good people service

Lana Beech was our one contact to arrange a re-mortgage. Lana proved to be a very knowledgeable and friendly person. Interested in finding exactly what... Lana Beech was our one contact to arrange a re-mortgage. Lana proved to be a very knowledgeable and friendly person. Interested in finding exactly what would be the right product for us in a very human way. Answers to questions were dealt with promptly. Read more Read less

Buying a house is one of the most stressful situations but we are very grateful to have had the help of Hanley Economic. We first... Buying a house is one of the most stressful situations but we are very grateful to have had the help of Hanley Economic. We first saw Rachel Ecclestone in the Longton branch who perfectly explained what a mortgage is and we went through what would best suit the both of us. Then we were introduced to our mortgage advisor Lana Beech who throughout the whole process has been professional and extremely supportive. Lana was always checking up on us to see how we were doing and was always keeping us up to date with what was going on. No questions at all went unanswered. We can’t thank you enough for the help and support! I would highly recommend Hanley Economic especially for first-time buyers. Read more Read less

Experience was excellent. Friendly and professional Staff. Pace of delivery was efficient and customer focused. Would have no hesitation in recommending Hanley Economic Building Society... Experience was excellent. Friendly and professional Staff. Pace of delivery was efficient and customer focused. Would have no hesitation in recommending Hanley Economic Building Society to anyone who wanted a clear, friendly and informative experience. Read more Read less

From the beginning of our contact with the Hanley we have received outstanding service and help. Buying a house is known as a very stressful... From the beginning of our contact with the Hanley we have received outstanding service and help. Buying a house is known as a very stressful experience and so having the support from both Jane and Clare really helped to give us the reassurance that our money was being safely and securely transferred for the house purchase and the mortgage deal we were offered was exactly what we were looking for. We have nothing but praise and thanks for all the help that we received. Read more Read less

We are writing to express our sincere gratitude for the exceptional service provided by Jane Longmore during our recent mortgage application process. Despite the complexities... We are writing to express our sincere gratitude for the exceptional service provided by Jane Longmore during our recent mortgage application process. Despite the complexities and length of the process, Jane’s professionalism, patience, and dedication were outstanding and truly appreciated. Janes thorough knowledge of the mortgage landscape were evident throughout our interactions. Jane consistently went above and beyond to ensure that we were wellinformed and comfortable with each step. Jane’s quick communication made such a significant difference to our experience in keeping us updated throughout. It’s unavoidable that mortgage applications can be a long drawn out process but we never felt out of the loop. We are grateful for Jane making what could have been a stressful process much smoother and more manageable. Please extend our thanks to Jane for her hard work and dedication. In light of Jane’s exceptional service, we highly encourage that she receives recognition for her work. Jane’s ability to maintain customer satisfaction, even when circumstances are less than ideal, is a rare quality that deserves commendation. We believe that acknowledging Jane’s efforts not only rewards her dedication but also sets a positive example for the entire team. Thank you once again for having such a valuable member on your team. Read more Read less

Lana Beech was fantastic and very helpful with my mortgage and the underwriting process was smooth.