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Hanley Economic Building Society reviews

The Hanley Economic Building Society Logo
Rated Excellent • 4.82/5

Hanley Economic Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 887 product reviews

Average score of 4.82/5
5 star
91%
4 star
6%
3 star
1%
2 star
0%
1 star
2%
Reviews for Hanley Economic Building Society have trended negatively over the past 90 days

Hanley Economic Building Society’s mortgage advisers are consistently praised for being friendly, knowledgeable, and making the whole process smooth and stress-free. Their savings staff also get a thumbs up for being helpful and approachable, though some wish for better rates and improved online services. A few found the mortgage rates slow to drop with the Bank of England changes and had frustrations with admin delays.

Positive themes

  • Hanley Economic Building Society mortgages are made easy by friendly, knowledgeable advisers.
  • Savings staff at Hanley Economic Building Society are friendly and always ready to help.
  • Hanley Economic Building Society mortgages offer competitive rates and flexible products.

Negative themes

  • Hanley Economic Building Society savings rates could be more competitive.
  • The Hanley Economic Building Society website and online services need improvement.
  • Mortgage rates at Hanley Economic Building Society don’t drop quickly with Bank of England cuts.
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About Hanley Economic Building Society

Hanley Economic Building Society was founded in 1854 under the original name of The Staffordshire Potteries Economic Permanent Benefit Building Society. It was in 1930 when the name was shortened to Hanley Economic Building Society.

Being a mutual means it’s owned by and run for the benefit of members with no shareholders to pay.

Hanley Economic Building Society offer a range of products across mortgages, savings and insurance.

Hanley Economic Building Society at a glance

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Reviews for Hanley Economic Building Society

Showing 11 of 887 company reviews • Last reviewed within 7 days

Hanley Economic is local and friendly.

Savings • 26th January 2026

Hanley Economic is local and friendly. In these days where everything is on line its great that they still retain a face to face interface... Hanley Economic is local and friendly. In these days where everything is on line its great that they still retain a face to face interface , easy to access from the high street. I value this service and like to be face to face with my advisors. Read more Read less

{"display":"Ruth B","full_name":"Ruth B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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I was delighted to be offered a mortgage with Hanley...

Mortgages • 23rd January 2026

I was delighted to be offered a mortgage with Hanley economic when the home I had rented for 42 years was sold to developers.. As... I was delighted to be offered a mortgage with Hanley economic when the home I had rented for 42 years was sold to developers.. As I was 85 at the time many Banks and building societies would not offer me a loan Hanley 's came to the rescue with a lifetime mortgage Now I am happily settled and enjoying life. The staff are always polite and helpful when I have needed to talk to them and keep me well informed. I really would recommend this company to my friends Read more Read less

{"display":"Sue S","full_name":"Sue S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    That says it all.

    I have been a member since I was 16 my age know is 81 and still a member,

    {"display":"Michael W","full_name":"Michael W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael W 23rd January 2026
  • 5/5

    Great service

    Always friendly, helpful, local service at The Hanley

    {"display":"Roly","full_name":"Roly","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Roly 23rd January 2026
  • 5/5

    Lovely staff with great customer service

    Lovely staff with great customer service

    {"display":"Lynn B","full_name":"Lynn B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lynn B 22nd January 2026
  • 5/5

    Mortgage experience with Hanley has been good.

    Mortgage experience with Hanley has been good. Everything is explained in full in the paperwork.

    {"display":"Michelle L","full_name":"Michelle L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michelle L 22nd January 2026
  • 5/5

    great service when I phone about my a/c

    great service when I phone about my a/c

    {"display":"colin w","full_name":"colin w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    colin w 21st January 2026
  • 5/5

    loyalty pays

    I've been saving with Hanley Economic building society for 38 years and have always found them to be polite and helpful and have a loyalty... I've been saving with Hanley Economic building society for 38 years and have always found them to be polite and helpful and have a loyalty saver account that pays an excellent rate of interest so very happy Read more Read less

    {"display":"guitar man","full_name":"guitar man","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    guitar man 21st January 2026
  • 5/5

    Excellent feedback and competitive rates.

    Excellent feedback and competitive rates.

    {"display":"Colin H","full_name":"Colin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin H 21st January 2026
  • 4/5

    Local institution

    It is a local institution that I have confidence in and provides branch access

    {"display":"Danny F","full_name":"Danny F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Danny F 21st January 2026
  • 5/5

    Since purchasing a mortgage from Hanley I have been...

    Since purchasing a mortgage from Hanley I have been vey satisfied with the customer care received, whenever I have called customer services I’ve never waited... Since purchasing a mortgage from Hanley I have been vey satisfied with the customer care received, whenever I have called customer services I’ve never waited more than a minute to speak with a customer service representative. I have always the customer service representatives to be very polite, understanding and extremely helpful indeed. I also believe the products they offer as very comprehensive and good value for money. Read more Read less

    {"display":"Michael B","full_name":"Michael B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Michael B 21st January 2026

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