Always friendly and helpful at our local Longton branch

I like saving with a traditional building society. The application process, although by post only, was swifter than I'd anticipated and my application was dealt... I like saving with a traditional building society. The application process, although by post only, was swifter than I'd anticipated and my application was dealt with promptly. As a laptop & basic mobile phone user (i.e. without a smartphone), I didn't feel the usual disenfranchisement by being confronted by "app only" restrictions. In contrast, many other providers offering accounts with comparable interest rates were app-only (not even app and online). Read more Read less

I was pleased and grateful to my broker for finding Hanleys and to be given a lifetime mortgage when some places would not offer because... I was pleased and grateful to my broker for finding Hanleys and to be given a lifetime mortgage when some places would not offer because of being over 80. Having been evicted by developers I was unable to find anywhere to rent . My phone calls have always been answered swiftly and in a polite and friendly manner. Read more Read less

Great customer service. Excellent knowledge of services.

Helpful and informative service in securing the Morgage from HEBS

Opened a postal account - very smooth process. Good interest rate.

Always friendly. Very helpful. No matter what you ring for. They make sure the message gets to the right branch.

I’ve always found Hanley to provide an efficient and rewarding experience.

A great rate of interest on my variable mortgage. Very understanding when my circumstances changed a week nefore mortgage was due to finalise!