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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.82 (478 reviews)

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4.81

Based on 478 reviews, last reviewed 7th Nov 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

In branch service review Ellie attended to us a few weeks ago and was a really friendly and pleasant young lady. She was interested in what we were doing that day. We came awa... Read more Reviewed on: 7th November 2025

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Latest lowest rating:

1

HanleyEBS is an administrative disaster Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost ... Read more Reviewed on: 5th May 2025

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Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (478)

In branch service review

Ellie attended to us a few weeks ago and was a really friendly and pleasant young lady. She was interested in what we were doing that day. We came away thinking what a lovely young lady she was. Reviewed on: 7th November 2025

The Festival Park staff are exceptionally friendly,...

The Festival Park staff are exceptionally friendly, helpful and knowledgeable. In fact the Newcastle branch staff are the same Reviewed on: 9th August 2025

Top service

The Hanley have been nothing but helpful and responsive during our protracted house purchase process. Highly recommend. Reviewed on: 9th July 2025

Digital signature

Didn’t accept digital signatures and only made us aware of this a week before completion which caused a lot of unnecessary stress. Apart from that was a smooth process for a mortgage. Reviewed on: 3rd July 2025

Reply from Hanley Economic Building Society Thank you for providing this feedback, it is valued and will be used to improve our customer journey. Apart from that, it is pleasing to hear that you found our mortgage process to be smooth. Thank you. Response date: 4th July 2025

Staff were very helpful in setting it up the accoun...

Staff were very helpful in setting it up the account and I always present and friendly when going into branch Reviewed on: 4th June 2025

Very friendly staff.

Very friendly staff. Sometimes have issues with ICT system. Sometimes due to the complexity of requests they have to call for support. Reviewed on: 9th May 2025

Reply from Hanley Economic Building Society Thank you for your feedback, it is appreciated. It is pleasing that you have taken the time to acknowledge our friendly staff. I can confirm that we do monitor any downtime or issues with our ICT system and work to resolve. If you have a particular complex request, we can arrange for you to speak to one of our savings, mortgage or online specialists. Please contact us on 01782 255000 and we would be delighted to arrange for you. Many Thanks. Response date: 12th May 2025

HanleyEBS is an administrative disaster

Setting up my savings account in 2023 was a nightmare. The administration of HEBS was clearly way overstretched and the service was terrible - I lost the interest over a long period because they insisted on a cheque so that meant the funds needing to be transferred were sitting around in a current account. Now, some two years later, I wanted to close the account, they had not informed me that they had changed their rules and so yet again there were days' worth of delay before they would transfer my funds back to me, and then, hey! they charged £25.00 to do that. No, I hadn't requested any CHAPS payment, absolutely not, nor at any point had I been forewarned that this amount would be deducted for a transfer. But also appallingly, at no point over the whole long period I have held this account did this building society ever inform me either by email or letter of changes to the interest rate. This is of course a statutory requirement on all banks and building society, but no, this never happened. The response from HEBS to that point is - 'We sent emails but you didn't receive them'. Well, how does that happen when my email address has always been the same? You can tell that from my point of view, the building society is a shambles, a total administrative shambles and in good faith, their administrative practice needs serious investigation. It is totally inappropriate and unacceptable to carry on like this. Reviewed on: 5th May 2025

Reply from Hanley Economic Building Society Dear Jenny, Thank you for your feedback. We want to assure you that an investigation is currently underway regarding the issues you mentioned. If you have any further comments or additional information, please contact us at 01782 255000. Your input is important to us. Thank you for your patience. Best regards, Hanley Economic Savings Services Response date: 9th May 2025

Easy to set up - could do with longer opening hrs in...

Easy to set up - could do with longer opening hrs in local brnaches Reviewed on: 26th April 2025

Simple savings plan.

Simple savings plan. Having a building society in the town centre helps. Reviewed on: 22nd April 2025

Great savings rate and easy to contact and speak to...

Great savings rate and easy to contact and speak to a local employee. Reviewed on: 18th April 2025

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