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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.76 (598 reviews)

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4.76

Based on 598 reviews, last reviewed 28th Apr 2026

71% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Investing in an ISA I wanted to invest in an ISA I received good advice and was satisfied with the interest. Reviewed on: 6th April 2026

Verified source

Latest lowest rating:

1

Don't give them your biometric data, breach of trust. The online application process has software problems, which in my case somehow resulted in a ridiculous security requirement of asking for my biometri... Read more Reviewed on: 28th April 2026

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Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (598)

Don't give them your biometric data, breach of trust.

The online application process has software problems, which in my case somehow resulted in a ridiculous security requirement of asking for my biometric data, totally unacceptable to require my ID complete with my photograph, total overreach. Reviewed on: 28th April 2026

Reply from Hanley Economic Building Society Thank you for your feedback and we’re sorry for the frustration caused. We do not collect or store biometric data. As part of our security checks, some customers may be asked to provide a photograph holding their ID to help verify identity and reduce the need for original documents. This is optional, and alternative methods are available for anyone who prefers not to use this approach. We continue to review our systems to ensure they remain secure and customer focused. Response date: 29th April 2026

BEWARE you will be charged to access your own money!

I wanted to close my account because I needed the money. I was told there would be a charge to transfer my money by bank transfer or no charge if I received a check (Smart money not so smart as it won't accept U.K. spelling!!.). They only send checks second class post which means it took 10 days from the date the check was issued until it cleared into my bank account. That's £53 in lost interest on my money .... a nice little earner for the Hanley! Reviewed on: 16th April 2026

Reply from Hanley Economic Building Society Thank you for your feedback. I’m sorry to hear about the frustration you experienced when closing your account. When an account is closed, we offer a choice of payment methods. A bank transfer carries a fee, which is explained at the time, while a cheque is provided free of charge. Cheques are issued and sent by second class post, and the time taken to clear then depends on the receiving bank. Any loss of interest during this period is not retained by the Society, and there is no intention to disadvantage customers. We aim to be clear and transparent about the options available and will continue to review our processes based on feedback. Response date: 29th April 2026

Investing in an ISA

I wanted to invest in an ISA I received good advice and was satisfied with the interest. Reviewed on: 6th April 2026

Good service as usual .

No waiting, assistant efficient and did all I asked her to. Reviewed on: 6th April 2026

Nice friendly and very professional

Nice friendly and very professional Reviewed on: 5th April 2026

Wonderful.

Excellent staff always very helpful loverly experience. Reviewed on: 1st April 2026

Always have first class service at the Longton Branch

Always have first class service at the Longton Branch Reviewed on: 31st March 2026

Good customer service.

Good customer service. Always be pleasant staff Reviewed on: 31st March 2026

Transactions

Friendly helpful as always easy to deal with Reviewed on: 31st March 2026

real service by real people

Provides a face to face service given by very helpful friendly staff. As my account is one that is very very slow to react to the transactions usually taking 45 minutes they are fully aware that for me to stand that length of time is very trying so they ensure I have a seat. From a customers point the upgraded(?) system is a retrograde step.Hanley Economic. Reviewed on: 31st March 2026

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