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Hanley Economic Building Society: Savings reviews

Name: Savings
Rating: 4.71 (599 reviews)

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4.71

Based on 599 reviews, last reviewed 24th Jun 2026

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

We recently bought our first home with Hanley Econom... We recently bought our first home with Hanley Economic Building Society using their mortgage aimed at renters, and we couldn’t be happier with the exp... Read more Reviewed on: 24th June 2026

Latest lowest rating:

1

Don't give them your biometric data, breach of trust. The online application process has software problems, which in my case somehow resulted in a ridiculous security requirement of asking for my biometri... Read more Reviewed on: 28th April 2026

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About this product

Hanley Economic Building Society savings reviews can help you to find out more about life at Hanley Economic Building Society. How easy is it to contact Hanley Economic Building Society? And how friendly are they? Our Hanley Economic Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Hanley Economic Building Society Savings reviews (599)

We recently bought our first home with Hanley Econom...

We recently bought our first home with Hanley Economic Building Society using their mortgage aimed at renters, and we couldn’t be happier with the experience. from start to finish Lana was absolutely fantastic. She was always available to answer any of our questions. Nothing ever felt like too much trouble and she always took the time to explain everything clearly and in enough details that we understood the process without feeling overwhelmed. what really stood out to us was how the mortgage took into account our rental payments when assessing affordability. As renters pay a significant amount each month, it was refreshing to work with a lender that recognised our ability to make those payments rather than relying on traditional affordability models. buying a home can be daunting but Lana made the whole process so much easier. We are incredibly grateful for all of her help and would highly recommend Hanley Economic Building Society to anyone, especially first time buyers and renters looking to get on the property ladder. Reviewed on: 24th June 2026

Don't give them your biometric data, breach of trust.

The online application process has software problems, which in my case somehow resulted in a ridiculous security requirement of asking for my biometric data, totally unacceptable to require my ID complete with my photograph, total overreach. Reviewed on: 28th April 2026

Reply from Hanley Economic Building Society Thank you for your feedback and we’re sorry for the frustration caused. We do not collect or store biometric data. As part of our security checks, some customers may be asked to provide a photograph holding their ID to help verify identity and reduce the need for original documents. This is optional, and alternative methods are available for anyone who prefers not to use this approach. We continue to review our systems to ensure they remain secure and customer focused. Response date: 29th April 2026

BEWARE you will be charged to access your own money!

I wanted to close my account because I needed the money. I was told there would be a charge to transfer my money by bank transfer or no charge if I received a check (Smart money not so smart as it won't accept U.K. spelling!!.). They only send checks second class post which means it took 10 days from the date the check was issued until it cleared into my bank account. That's £53 in lost interest on my money .... a nice little earner for the Hanley! Reviewed on: 16th April 2026

Reply from Hanley Economic Building Society Thank you for your feedback. I’m sorry to hear about the frustration you experienced when closing your account. When an account is closed, we offer a choice of payment methods. A bank transfer carries a fee, which is explained at the time, while a cheque is provided free of charge. Cheques are issued and sent by second class post, and the time taken to clear then depends on the receiving bank. Any loss of interest during this period is not retained by the Society, and there is no intention to disadvantage customers. We aim to be clear and transparent about the options available and will continue to review our processes based on feedback. Response date: 29th April 2026

Investing in an ISA

I wanted to invest in an ISA I received good advice and was satisfied with the interest. Reviewed on: 6th April 2026

Good service as usual .

No waiting, assistant efficient and did all I asked her to. Reviewed on: 6th April 2026

Nice friendly and very professional

Nice friendly and very professional Reviewed on: 5th April 2026

Wonderful.

Excellent staff always very helpful loverly experience. Reviewed on: 1st April 2026

Always have first class service at the Longton Branch

Always have first class service at the Longton Branch Reviewed on: 31st March 2026

Good customer service.

Good customer service. Always be pleasant staff Reviewed on: 31st March 2026

Transactions

Friendly helpful as always easy to deal with Reviewed on: 31st March 2026

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