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Buckinghamshire Building Society reviews

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Rated Excellent 4.50/5

Buckinghamshire Building Society reviews

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Review summary

People rate this company as Excellent based on 716 product reviews

Average score of 4.50/5
5 star
67%
4 star
25%
3 star
5%
2 star
1%
1 star
2%
Reviews for Buckinghamshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Mortgage Application

I find their criteria to be flexible and even on a standalone Further Advance offered the cheaper existing client rate rather than the higher current rate available.

{"display":"Jane C","full_name":"Jane C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Jane C 6th June 2024

Latest negative rating

1/5

Shockingly slow, beyond comprehension

Effectively left on street when moving as they need more than 6 hours to complete a simple completion statement, thus preventing the chain from doing anything all day to complete.

{"display":"Darren S","full_name":"Darren S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1060382.png"}}'s avatar
Mortgages
Darren S 19th September 2024

About Buckinghamshire Building Society

In common with all mutual societies, the Buckinghamshire Building Society has no shareholders to pay, so the emphasis is firmly on providing value to existing and new Members through competitive products in both the saving and borrowing sides of the business. Smart Money People is the place for Buckinghamshire Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Buckinghamshire Building Society at a glance

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Reviews for Buckinghamshire Building Society

Showing 11 of 716 company reviews

Shockingly slow, beyond comprehension

Mortgages 19th September 2024

Effectively left on street when moving as they need more than 6 hours to complete a simple completion statement, thus preventing the chain from doing anything all day to complete.

Rated Terrible 1/5
Read more product reviews

Mortgage Application

Mortgages 6th June 2024

I find their criteria to be flexible and even on a standalone Further Advance offered the cheaper existing client rate rather than the higher current rate available.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Brilliant service from initial enquiry phone call to...

    Brilliant service from initial enquiry phone call to receiving a mortgage offer. Kay Stockdale instantly made me feel at ease and made the whole process... Brilliant service from initial enquiry phone call to receiving a mortgage offer. Kay Stockdale instantly made me feel at ease and made the whole process stress free, Sam also was great in the whole underwriting process. I would definitely recommend if you are looking for a personal approach to getting a mortgage ! 10/10 service Read more Read less

    {"display":"Adam T","full_name":"Adam T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/955981.png"}}'s avatar
    Direct Advice
    Adam T 25th May 2024
  • 5/5

    Streets ahead compared to large banks.

    Recently opened two accounts with the Buckinghamshire Building Society and I have been extremely impressed by the high level of service provided both at their... Recently opened two accounts with the Buckinghamshire Building Society and I have been extremely impressed by the high level of service provided both at their branch and on the phone. They are streets ahead compared to large banks. Read more Read less

  • 1/5

    STILL NO APOLOGY FROM BUCKS BUILDING SOCIETY!

    Still no apology for trying to pay me c.£40 interest less than I was due.. Very poor customer service.

    {"display":"TECHNOPHOBE","full_name":"TECHNOPHOBE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    TECHNOPHOBE 20th April 2024
  • 5/5

    Great Customer Relationship management

    Excellent customer services via mortgage advisor Kay Stockdale, she is a credit to your organisation. Very knowledgeable and empathetic towards my specific requirements.

    {"display":"Luke vD","full_name":"Luke vD","avatar":{"url":"\/assets\/uploads\/avatars\/users\/891045.png"}}'s avatar
    Direct Advice
    Luke vD 9th April 2024
  • 4/5

    Complex Case Offered!

    I have just had a very complex case offered by Buckinghamshire. I hadn't used them up to this point as a broker but due to... I have just had a very complex case offered by Buckinghamshire. I hadn't used them up to this point as a broker but due to a few bits of criteria I found that Buckinghamshire would lend subject to application. I initially spoke to Natalie about the case who was very helpful and then this moved onto Paige who was equally as helpful, both getting back to me very quickly when I had initial questions. The case was then underwritten by Stacey who carried on the excellent service as given by Natalie and Paige. May have been 5 stars but did take slightly longer than I anticipated to be approved with lots of information and documents needed which I understand and appreciate with complex cases however I think this was out of the hands of the individuals I have mentioned who I stress again were all great! Read more Read less

    {"display":"Kabir M","full_name":"Kabir M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kabir M 4th April 2024
  • 5/5

    Submitted a complex case.

    Submitted a complex case. The case was technically outside of policy, however Simon, Claire and Sam worked tirelessly on a solution and a positive outcome... Submitted a complex case. The case was technically outside of policy, however Simon, Claire and Sam worked tirelessly on a solution and a positive outcome for the clients. It too longer than ideal to get to offer, however the flexibility and knowledge that they have shown has been imperative for my clients to get the right outcome. Read more Read less

    {"display":"Matthew W","full_name":"Matthew W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Matthew W 27th March 2024
  • 5/5

    Review of mortgage offer

    When dealing with a mortgage offer and certain things happen, that are out of your hands. As an individual this can be very deflating. To... When dealing with a mortgage offer and certain things happen, that are out of your hands. As an individual this can be very deflating. To be given time and their time to resolve the situation, to get a mortgage offer needed confirmed. I honestly couldn't be more thankful to Claire, Louise and Mark and the team at BBS for this. As they didn't have to, but they did. Read more Read less

    {"display":"Ian Thomson ","full_name":"Ian Thomson ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/871487.png"}}'s avatar
    Mortgages
    Ian Thomson 21st March 2024
  • 5/5

    Going The Extra Mile

    On the day of the remortgage completion it suddenly became apparent that there would be a shortfall in funds. I contacted Claire and Susan at... On the day of the remortgage completion it suddenly became apparent that there would be a shortfall in funds. I contacted Claire and Susan at the Bucks and they immediately escalted my request for an amended offer, came through the following day, completion set for the day after. Amazing work by Claire and Susan and the teams behind them to get the completion done. Thank you and it was very much appreciated by me and my clients. Read more Read less

    {"display":"Duncan","full_name":"Duncan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Duncan 16th November 2023
  • 5/5

    Just Amazing

    Kay was absolutely amazing from the initial conversation right through to the offer being issued. I can't recommend Kay and BBS enough. Superb!!

    {"display":"Darren B","full_name":"Darren B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Direct Advice
    Darren B 14th November 2023

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