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Swansea Building Society: Savings reviews

Name: Savings
Rating: 4 (4 reviews)

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4.29

Based on 4 reviews, last reviewed 6th Apr 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

75%

4 star

3 star

2 star

25%

Latest highest rating:

5

Excellent customer service-traditional personal touch As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice... Read more Reviewed on: 6th April 2024

Latest lowest rating:

1

Changed my view from experience. Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has... Read more Reviewed on: 20th April 2023

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Swansea Building Society Savings reviews (4)

Excellent customer service-traditional personal touch

As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Reviewed on: 6th April 2024

Changed my view from experience.

Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Reviewed on: 20th April 2023

Superb Support and Customer Service from Carmarthen Branch

Don't live near a branch so opened an account with them through the Carmarthen Branch (by post and telephone). Absolutely superb support and customer service - the best I've experienced from any financial institution. Would highly recommend the Swansea Building Society and the Carmarthen Branch to anyone Reviewed on: 3rd March 2023

Opening branches, not closing them.

Fantastic building society. They offer great savings rates and their customer service is excellent. They also offer very good mortgages to key workers in recognition of their efforts. Reviewed on: 15th January 2022

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