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Swansea Building Society: Savings reviews

4.29
Based on 4 reviews, last reviewed 6th Apr 2024
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Latest highest rating:

5

Excellent customer service-traditional personal touch As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice... Read more Reviewed on: 6th April 2024
Matthew Evans's avatar
Matthew Evans

Latest lowest rating:

1

Changed my view from experience. Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has... Read more Reviewed on: 20th April 2023
Malcolm Chester's avatar
Malcolm Chester

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Swansea Building Society Savings reviews (4)

Excellent customer service-traditional personal touch

5
As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Reviewed on: 6th April 2024

Changed my view from experience.

1
Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Reviewed on: 20th April 2023

Superb Support and Customer Service from Carmarthen Branch

5
Don't live near a branch so opened an account with them through the Carmarthen Branch (by post and telephone). Absolutely superb support and customer service - the best I've experienced from any financial institution. Would highly recommend the Swansea Building Society and the Carmarthen Branch to anyone Reviewed on: 3rd March 2023

Opening branches, not closing them.

5
Fantastic building society. They offer great savings rates and their customer service is excellent. They also offer very good mortgages to key workers in recognition of their efforts. Reviewed on: 15th January 2022

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