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Swansea Building Society: Savings reviews

Name: Savings
Rating: 4.68 (6 reviews)

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4.68

Based on 6 reviews, last reviewed 18th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

4 star

3 star

2 star

17%

Latest highest rating:

5

Customer service is excellent by message or phone. Customer service is excellent by message or phone. Would probably have more accounts with them if their online accohnt opening improved (currently onl... Read more Reviewed on: 18th April 2026

Latest lowest rating:

1

Changed my view from experience. Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has... Read more Reviewed on: 20th April 2023

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About this product

Swansea Building Society savings reviews can help you to find out more about life at Swansea Building Society. How easy is it to contact Swansea Building Society? And how friendly are they? Our Swansea Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Swansea Building Society Savings reviews (6)

Customer service is excellent by message or phone.

Customer service is excellent by message or phone. Would probably have more accounts with them if their online accohnt opening improved (currently only 2 of their accounts can be opened online). App is very easy to use. Reviewed on: 18th April 2026

Have just opened an online account with Swansea Buil...

Have just opened an online account with Swansea Building Society. The process was very straightforward and the account showed up in My Accounts very quickly. Also opened a regular saver account. It is a pity more accounts cannot be opened online as I had to email the forms for the regular saver to be opened but, to be fair, they were on to opening the account as soon as they received the forms. Spoke to a member of staff of the Swansea Branch re a query and they were extremely helpful. They are not the most up to date in relation to their online offering but I would highly recommend. Reviewed on: 12th August 2025

Excellent customer service-traditional personal touch

As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Reviewed on: 6th April 2024

Changed my view from experience.

Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Reviewed on: 20th April 2023

Superb Support and Customer Service from Carmarthen Branch

Don't live near a branch so opened an account with them through the Carmarthen Branch (by post and telephone). Absolutely superb support and customer service - the best I've experienced from any financial institution. Would highly recommend the Swansea Building Society and the Carmarthen Branch to anyone Reviewed on: 3rd March 2023

Opening branches, not closing them.

Fantastic building society. They offer great savings rates and their customer service is excellent. They also offer very good mortgages to key workers in recognition of their efforts. Reviewed on: 15th January 2022

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