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Chorley Building Society: Savings reviews

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4.85
Based on 1,523 reviews, last reviewed 24th Nov 2025
50% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
12%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Lovely new branch High Street is a lovely branch and the staff are always so well turned out and approachable. Reviewed on: 24th November 2025
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Latest lowest rating:

1

It feels like personal service I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my needs and made the appr... Read more Reviewed on: 5th March 2025
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Ron Mallinson
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About this product

Chorley and District Building Society savings reviews can help you to find out more about life at Chorley and District Building Society. How easy is it to contact Chorley and District Building Society? And how friendly are they? Our Chorley and District Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Chorley Building Society Savings reviews (1523)

Lovely new branch

5
High Street is a lovely branch and the staff are always so well turned out and approachable. Reviewed on: 24th November 2025

to transfer some money for a purchase which...

5
I needed to transfer some money for a purchase which Joyce at the leyland branch was excellent. She helped me to set up an online account so i could excess the money by the following morning. I would recommend Joyce for any advice and help. She was so lovely explained everything didn’t make me feel silly that I couldn’t set it up myself. I’m not technical myself so I was so grateful for her help and patience. Thank you so much. Lynn Reviewed on: 14th November 2025
L M's avatar
L M

Well done! Julie Rigby

5
Rang Julie Rigby to get a lost cheque cancelled.Was reassured and she cautioned it right away.Not only got to speak to a real person but the response was amazing. Reviewed on: 11th November 2025
Michele C's avatar
Michele C

Really knowledgeable staff.

5
Really knowledgeable staff that took the time to explain everything to me. Very happy with my chosen account and rate. Reviewed on: 23rd October 2025

Always quick to answer the phone and assist.

5
The Chorley are always quick to answer the phone and you get to speak with someone at the branch (Not a call centre) I spoke to Julie Rigby (3 times over the course of a week or so) Julie was very helpful (and patient) in assisting me with the on-line process, which I never usually get involved with. Although I've now closed the account, I'd be very happy to save with the Chorley again. Reviewed on: 7th October 2025
Richard 's avatar
Richard

A Fantastic member of your Staff helped when needed

5
I struggled to log on recently, it all seemed so complicated at the time - but - I was help through the whole saga by a delightful young lady called Morgan who had the patience of a Saint...... I apologise for putting her through it all ...... Reviewed on: 2nd October 2025
Gillian Dawson's avatar
Gillian Dawson

A really good building society

5
I had thought of transferring part of my ISA to another provider to get a little more interest. What a mistake. 3 weeks of daily calls followed, every time someone different. I cancelled the transfer as they said I had omitted the name of the institution the money was coming from. The next day they sent a message saying the transfer was in process. I phoned again. They would sort it. I didn't trust so called the Chorley. One individual took charge of the problem and sorted it on the same day. Sticking with the Chorley with my money. Reviewed on: 24th September 2025
Lesley C's avatar
Lesley C

In branch service review

5
Handy as I live in Leyland, friendly staff, very helpful with problems. Reviewed on: 19th September 2025

In branch service review

4
Although a non voting member of Chorley BS. I was please to receive your business review albeit from Roth. This demonstrates a willingness to keep non-members informed about all aspects of Corley BS activities, financial or otherwise. Reviewed on: 19th September 2025

Great Customer Service from Macy

5
This morning I was helped by Macy when I phoned in regarding the lack of access to the website. That resolved as soon as she answered the phone. I explained to Macy that I have a neurological condition and that I might have some difficulty. Throughout my call Macy was very patient, especially when I had to pause because of my condition. My call was because I need an up to date statement of my account for an estate agent. She talked me through where the account statements are, but these were only showing the transactions with the last one being the Interest Payment at the end of last year. Macy sorted out a Statement to show today’s balance and sent it through the secure messaging. She then helped me find the Messages section so I could download the statement when it was ready. 11/10 for Customer Service today. Reviewed on: 16th September 2025
Martin R's avatar
Martin R

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