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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (345 reviews)

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4.83

Based on 345 reviews, last reviewed 1st Jul 2026

77% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Exceptional customer service everytime - from our in... Exceptional customer service everytime - from our initial mortgage 3 years ago, to the remortgage last year and advice this year. 10/10 Reviewed on: 1st July 2026

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

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Chorley Building Society Mortgages reviews (345)

Exceptional customer service everytime - from our in...

Exceptional customer service everytime - from our initial mortgage 3 years ago, to the remortgage last year and advice this year. 10/10 Reviewed on: 1st July 2026

Louise was very thorough and always called when need...

Louise was very thorough and always called when needing further information from me, I felt this saved time and sped up the process greatly. Fantastic service. Reviewed on: 26th June 2026

Andrea was absolutely brilliant, application was tak...

Andrea was absolutely brilliant, application was taking a bit of time to get the reviewed but once she took charge of the case things started moving along and I was kept regularly updated and exactly when she said she would. Reviewed on: 12th June 2026

Friendly, Knowledgeable and Helpful.

Friendly, Knowledgeable and Helpful. I am yet to input a full case yet however Pamela & Andrea, have been very helpful with 3 "problem" cases and have talked me through every step. They follow up quickly with emails and phone calls and happy to discuss in detail. They want to work with you and make the cases work where they can. Common sense approach and not just a computer says no! Reviewed on: 12th June 2026

Friendly and professional .

Advisor over the phone was professional and helpful and friendly, took plenty of time but efficiently. Very happy with service. Reviewed on: 19th May 2026

Thanks to Devon Park.

I would like to express my sincere thanks to Devon Park at Chorley Building Society for arranging my new mortgage. From start to finish, Devon was outstanding in every way. She explained every stage of the process clearly and thoroughly, ensuring that I fully understood everything involved. I particularly appreciated how she regularly checked in with me to see if I had any questions or needed further clarification. Devon’s telephone manner was impeccable—professional, friendly, patient, and reassuring throughout. She made what could have been a stressful process feel straightforward and easy to manage. I am extremely grateful for the excellent service I received and would not hesitate to recommend Devon Park and Chorley Building Society to anyone looking for mortgage advice. Frank Jackson South Shields Reviewed on: 12th May 2026

Excellent advice given at all times.

Excellent advice given at all times. Very professional yet friendly and supportive. Reviewed on: 8th May 2026

Our experience when dealing with Chorley Building So...

Our experience when dealing with Chorley Building Society has been very positive. The ability to be able to speak to an underwriter, made the application process very straight forward. Reviewed on: 29th April 2026

I recommended Chorley Building Society

I recommended Chorley Building Society to clients for their first mortgage and I found their service to be excellent; friendly, clear and straight forward with a common sense approach on criteria. I wouldn't hesitate to recommend them again to suitable borrowers. Reviewed on: 20th April 2026

Excellent customer service

Excellent customer service and availability of products.. I have never had any problems dealing with them. Would definitely recommend. Reviewed on: 16th April 2026

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