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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (348 reviews)

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4.83

Based on 348 reviews, last reviewed 23rd Sep 2026

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Great Service... thank you I rang today hoping to get a new product arranged but expecting the whole process to be long-winded. The absolute opposite occured. My options were ea... Read more Reviewed on: 23rd September 2026

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

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Chorley Building Society Mortgages reviews (348)

Great Service... thank you

I rang today hoping to get a new product arranged but expecting the whole process to be long-winded. The absolute opposite occured. My options were easily discussed and I was delighted at the down to earth friendly approach of the mortgage advisor. Well done Louise, for making the process seamless and painless. I am very happy with the result. Thank you. Reviewed on: 23rd September 2026

Remortgage completed, Devon was outstanding throughout

We recently completed our remortgage, and while there were a few hold-ups and delays along the way with the wider team, we got the result we needed. A special thank you to Devon, who was absolutely excellent throughout. She was proactive, professional, and went above and beyond to keep things moving forward when issues arose. While the overall process had some friction, Devon’s support made a huge difference. Reviewed on: 21st September 2026

Great communication!

Great communication, portal easy to use. Process was quicker and more efficient than expected. Reviewed on: 10th August 2026

Exceptional customer service everytime - from our in...

Exceptional customer service everytime - from our initial mortgage 3 years ago, to the remortgage last year and advice this year. 10/10 Reviewed on: 1st July 2026

Louise was very thorough and always called when need...

Louise was very thorough and always called when needing further information from me, I felt this saved time and sped up the process greatly. Fantastic service. Reviewed on: 26th June 2026

Andrea was absolutely brilliant, application was tak...

Andrea was absolutely brilliant, application was taking a bit of time to get the reviewed but once she took charge of the case things started moving along and I was kept regularly updated and exactly when she said she would. Reviewed on: 12th June 2026

Friendly, Knowledgeable and Helpful.

Friendly, Knowledgeable and Helpful. I am yet to input a full case yet however Pamela & Andrea, have been very helpful with 3 "problem" cases and have talked me through every step. They follow up quickly with emails and phone calls and happy to discuss in detail. They want to work with you and make the cases work where they can. Common sense approach and not just a computer says no! Reviewed on: 12th June 2026

Friendly and professional .

Advisor over the phone was professional and helpful and friendly, took plenty of time but efficiently. Very happy with service. Reviewed on: 19th May 2026

Thanks to Devon Park.

I would like to express my sincere thanks to Devon Park at Chorley Building Society for arranging my new mortgage. From start to finish, Devon was outstanding in every way. She explained every stage of the process clearly and thoroughly, ensuring that I fully understood everything involved. I particularly appreciated how she regularly checked in with me to see if I had any questions or needed further clarification. Devon’s telephone manner was impeccable—professional, friendly, patient, and reassuring throughout. She made what could have been a stressful process feel straightforward and easy to manage. I am extremely grateful for the excellent service I received and would not hesitate to recommend Devon Park and Chorley Building Society to anyone looking for mortgage advice. Frank Jackson South Shields Reviewed on: 12th May 2026

Excellent advice given at all times.

Excellent advice given at all times. Very professional yet friendly and supportive. Reviewed on: 8th May 2026

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