Reducing Customer Service for Existing Customers

As an existing customer the information provided when switching products at the end of a fixed term as reduced significantly. No longer is the information provided on product options specific to my account, based on the remaining debt and projected... Read more

As an existing customer the information provided when switching products at the end of a fixed term as reduced significantly. No longer is the information provided on product options specific to my account, based on the remaining debt and projected monthly repayments, but generalised so as to be totally useless. All routes forward now involve speaking to an advisor and working out the information that was previously provided. Why provide customer service when there is a sales opportunity?

Reviewed on 21st April 2021

SteveR

CBS is the best!

Been a customer for 44 years, wouldn’t go anywhere else. The sectors best!

Reviewed on 5th February 2021

Mattf1976@yahoo.co.uk

Strongly recommend The Chorley

We have just completed our mortgage with the Chorley. We had excellent service from The Chorley from the moment we approached them until now. Setting up the mortgage was straightforward and given the type of mortgage we had (interest only) we were... Read more

We have just completed our mortgage with the Chorley. We had excellent service from The Chorley from the moment we approached them until now. Setting up the mortgage was straightforward and given the type of mortgage we had (interest only) we were given great help at the two year intervals when we had to renew the product. What we particularly liked was the friendly and helpful approach on the phone and this was especially true during the pandemic when it must have been very difficult for staff. Many thanks and we would wholeheartedly recommend The Chorley. Mike and Yvette, Cumbria

Reviewed on 2nd December 2020

Chorley Member Feedback

Excellent personal service

Absolutely amazing! So professional, helpful & kind.

Reviewed on 29th November 2020

Chorley Member Feedback

A word of thanks to Chorley B/S

One factor that really stood out was the attention and continuous advice and support that we received, despite the effects of the Corona Virus pandemic , which Chorley B/S had to cope with. We really appreciate your decision to approve our... Read more

One factor that really stood out was the attention and continuous advice and support that we received, despite the effects of the Corona Virus pandemic , which Chorley B/S had to cope with. We really appreciate your decision to approve our application which has enabled us to look forward and enjoy the coming years.

Reviewed on 30th July 2020

Chorley Member Feedback

First time buyers.

Chorley was very understanding of our complicated circumstances and were able to provide us with a completive rate mortgage. Excellent cues timer service, very friendly.

Reviewed on 2nd July 2020

Chorley Member Feedback

COVID 19

The Chorley have been absolutely fantastic and very understanding. We couldn’t of wished to of dealt with better people. They have put our minds at ease thank you.

Reviewed on 29th June 2020

Chorley Member Feedback

Mortgage Offer

My partner and I are both in our 50's and 60's. Chorley were clear about the process and the information required. They provided a prompt, no fuss and efficient service.

Reviewed on 24th May 2020

Chorley Member Feedback

Very helpful

In times of need they was there for me when I needed help and was fast to respond !! I

Reviewed on 6th May 2020

Chorley Member Feedback

Excellent Customer Service

The speed at which CBS reacted and were able to help at the onset of the Covid-19 pandemic made a stressful time a lot easier. Would highly recommend.

Reviewed on 1st May 2020

Chorley Member Feedback

Exceptional service

I contacted Chorley due to the impact of Covid-19. I had been furloughed and my husband has been put on a 20% pay cut, this of course, was causing us huge anxiety. I contacted Chorley and they could not have been more helpful! Thank you Chorley!

Reviewed on 29th April 2020

Chorley Member Feedback

Fantastic service

I have been with CDBS for 6 years now and every time I have contacted them they were friendly and professional. Always helpful. I would definately recommend CDBS.

Reviewed on 28th April 2020

Chorley Member Feedback

Mortgage Account Holder

Very Helpful and informative and always quickly responsive to querys and questions.

Reviewed on 26th April 2020

Chorley Member Feedback

Speedy response

I applied for a 3 month mortgage holiday due to being furloughed and had it approved within 18 hours of requesting it, such a relief at what is a very stressful time

Reviewed on 25th April 2020

Chorley Member Feedback

Friendly and very understanding of the situation.

We went very quickly from 2 incomes, to one. This mortgage break has relieved the pressure.

Reviewed on 23rd April 2020

Chorley Member Feedback

Mortage holiday

Very helpful when I initially enquired about this, they where very quick to respond and they understood where i was coming from.

Reviewed on 23rd April 2020

Chorley Member Feedback

Fast and efficient

In a crazy world I managed to talk to someone straight away who sent me to the right place completed and returned the form and received a telephone call to talk me through options and put help in place all within a week... Read more

In a crazy world I managed to talk to someone straight away who sent me to the right place completed and returned the form and received a telephone call to talk me through options and put help in place all within a week
Under the extreme circumstances we are all under this is outstanding and all while some close friends of mine had still not managed to get through to there provider well done Chorley Building Society

Reviewed on 23rd April 2020

Chorley Member Feedback

Mortgage holiday.

We asked chorley for a mortgage holiday this was granted within 24 hours of our request. First class customer service.

Reviewed on 23rd April 2020

Chorley Member Feedback

Friendly, approachable and professional

We can't praise the team at the Chorley enough. Unlike some lenders, who pre-judge requests by simply crunching data and profiling customers, The Chorley always listen and make assessments based on real circumstances. They're professional and honest... Read more

We can't praise the team at the Chorley enough. Unlike some lenders, who pre-judge requests by simply crunching data and profiling customers, The Chorley always listen and make assessments based on real circumstances. They're professional and honest and we always feel like we're valued as a customer.

Reviewed on 23rd April 2020

Chorley Member Feedback

Mortgage holiday request

Due to the current climate we asked the chorley for a 3 month mortgage holiday. The process was quick and simple with everything being approved within 24 hours. Everyone we spoke to were brilliant. I couldn't recommend the chorley building society... Read more

Due to the current climate we asked the chorley for a 3 month mortgage holiday. The process was quick and simple with everything being approved within 24 hours. Everyone we spoke to were brilliant. I couldn't recommend the chorley building society enough. Excellent customer service.

Reviewed on 23rd April 2020

Chorley Member Feedback