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Chorley Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.9 (272 reviews)

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4.90

Based on 272 reviews, last reviewed 23rd Oct 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Its great to be able to have a direct conversation w... Its great to be able to have a direct conversation with a highly knowledgably, professional, mortgage expert. Highly recommend Mark Rothwell. Reviewed on: 23rd October 2025

Latest lowest rating:

1

WE had a mortgage refused due to our workshops been... WE had a mortgage refused due to our workshops been to close to our house. Reviewed on: 5th March 2025

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About this product

Chorley Building Society offer mortgages to new and existing members.

Whether you’re moving home, buying to let, remortgaging or purchasing your first property, Chorley Building Society have a range of products to choose from.

Chorley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Chorley Building Society before, you can also leave a review and share your experience.

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Chorley Building Society Mortgages reviews (272)

Mortgage enquiry efficiently handled

Phone enquiry handled extremely efficiently throughout. Great to speak to knowledgeable people who are keen to assist. Mark dealt with everything quickly and efficiently and provided everything we needed to come to an informed decision. Thanks Mark Reviewed on: 8th August 2025

My partner and I were under an extremely tight deadl...

My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing short of incredible. I would like to express my gratitude to the wider team but specifically Hettie who kept me informed each step of the way and did not hesitate to answer all of my queries. Overall, the service, responses and attention to detail was amazing. Thank you all! Reviewed on: 25th July 2025

Intermediary Channel Assistance

Mark Rothwell provided an excellent service :) Reviewed on: 24th July 2025

Always super helpful and very friendly.

Always super helpful and very friendly. Mark Rothwell especially has been a huge help and always very friendly & prompt to reply to any emails. Great team at Chorley. Reviewed on: 23rd July 2025

my experience of Chorley Building Society

each time I have needed to speak to someone they have always been helpful and understanding.It is good to speak to people who know your situation and can give advice on financial products products available. Reviewed on: 22nd July 2025

New mortgage products advice

I spoke to Mark Rothwell about new mortgage products, now my existing deal is due to end in October. Mark was easy to talk to, very helpful in helping me understand the options and in reaching a conclusion that was best for me. Thanks Mark Reviewed on: 1st July 2025

You are more than just a number !

Whenever we call we are helped very promptly. Great customer service. Mark in the mortgage team is exceptionally helpful with a friendly caring manner. Everyone is very pleasant to deal with. They make you feel a very valued customer. Highly recommended. Reviewed on: 20th June 2025

Great product and customer experience

whenever I phone I always get a quick response. have spoken to Mark on many occasions who is very informative and helpful Reviewed on: 30th May 2025

Superb customer service from Chorley Building Society

We are transferring our mortgage to a different lender, who has missed all their deadlines. This has resulted in me having to call the Mortgage team at Chorley several times over the last few days. On every occasion the phone has been answered quickly and the customer service has been superb. The agents have always been polite, sympathetic and extremely helpful. The last call I had was with Lucy Lowe who provided outstanding customer service and was able to address all my queries without the need to be transferred to other teams. Great experience. Reviewed on: 29th May 2025

Excellent customer service

I had to phone up for information about my son’s mortgage. I spoke to a lady called Louise. She was marvellous so helpful and gave me all the information I needed. Nothing was too much trouble wonderful customer service Reviewed on: 14th May 2025

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