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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,601 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286601 company reviews • Last reviewed within 7 days

PayPal is the best to use on line

PayPal Credit • 19th September 2026

I am always ready to use PayPal as it is convenient, easy to use on the go. I have always bought my travel tickets knowing... I am always ready to use PayPal as it is convenient, easy to use on the go. I have always bought my travel tickets knowing if there is a problem, the money will be refunded. I pay on time and have never had any problems using PayPal. Read more Read less

{"display":"Angela Byakwaga","full_name":"Angela Byakwaga","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1692425.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Always quick to resolve issues - never have to wait...

PayPal Credit • 19th September 2026

Always quick to resolve issues - never have to wait too long on customer service - and the simplicity and flexibility suits my lifestyle 100%

{"display":"wayne massey","full_name":"wayne massey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1566966.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Always have had excellent service from PayPal

    Always have had excellent service from PayPal

    {"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    David M 18th September 2026
  • 5.00/5

    I really like this PayPal service as it makes larger...

    I really like this PayPal service as it makes larger payments more manageable. It helps me with budgeting month to month so I don't overspend.

    {"display":"Jacqui ","full_name":"Jacqui ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1029329.png"}}'s avatar
    Pay in 3
    Jacqui 18th September 2026
  • 5.00/5

    Amazing!!!

    Just really easy to use and great company

    {"display":"Jessica","full_name":"Jessica","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Jessica 17th September 2026
  • 5.00/5

    Excellent service Paypal credit

    Excellent service and customer satisfaction

    {"display":"Simon Cassidy","full_name":"Simon Cassidy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Simon Cassidy 14th September 2026
  • 4.00/5

    Amazing!

    Amazing! They give me £1000 on the beginning itself self. Contacting PayPal customer service is also very professional

    {"display":"Abhijith M","full_name":"Abhijith M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Abhijith M 13th September 2026
  • 5.00/5

    PayPal : Helping me Spend more

    Honestly, I’ve had a pretty good experience with PayPal, especially PayPal Pay in 3. Being able to split a purchase into three payments without having... Honestly, I’ve had a pretty good experience with PayPal, especially PayPal Pay in 3. Being able to split a purchase into three payments without having to sell a kidney on eBay is always a bonus. The Pay in 3 option is straightforward, payments are easy to keep track of, and it’s handy when you want something now but your bank account is basically saying, “Absolutely not, mate.” And I’ve got to give credit to the customer support team too. Whenever I’ve needed help, they’ve actually been helpful, polite and quick to sort things out — which, let’s be honest, is surprisingly refreshing when dealing with customer service. The app is easy to use, payments are clear, and overall PayPal makes online shopping pretty painless. Would definitely recommend PayPal, especially Pay in 3 for spreading out bigger purchases responsibly. 5 stars from me — my bank balance may disagree, but that’s between me and my bank balance. Read more Read less

    {"display":"The Geek Man Cave","full_name":"The Geek Man Cave","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1520770.png"}}'s avatar
    Pay in 3
    The Geek Man Cave 13th September 2026
  • 5.00/5

    Great credit option.

    Very straightforward procedure, various repayment options, very easy to use at checkout. Reminders sent promptly and payment straight forward

    {"display":"Keith F","full_name":"Keith F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Keith F 11th September 2026
  • 5.00/5

    I trust them completely. Always there to help

    I trust them completely. I was scammed a while ago, diet pills turned out they were fake. PayPal took over and refunded me in full.... I trust them completely. I was scammed a while ago, diet pills turned out they were fake. PayPal took over and refunded me in full. I was so incredibly grateful. Always recommend anyone using PayPal Read more Read less

    {"display":"Emma G","full_name":"Emma G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Emma G 11th September 2026
  • 4.00/5

    pay pal thoughts

    great, easy to use and flexible payment terms

    {"display":"Mark Kasap","full_name":"Mark Kasap","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1757680.png"}}'s avatar
    Pay in 3
    Mark Kasap 9th September 2026

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