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PayPal reviews

PayPal logo
Rated Excellent • 4.91/5

PayPal reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 139,390 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal’s Pay in 3 and PayPal Credit make spreading payments easy and secure, helping with budgeting and big buys. Many find the services reliable and appreciate the buyer protection and interest-free options. However, customer service often frustrates users with slow responses and poor support, while app usability and payment management can be confusing or glitchy.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest free and easy to use.
  • PayPal Credit is easy to use with flexible credit and good 0% interest offers.
  • PayPal feels very safe and secure for online payments with great protection.

Negative themes

  • Customer service is often slow or unhelpful when issues or disputes arise.
  • Managing payments and statements on PayPal Credit can be confusing and frustrating.
  • Pay in 3 sometimes stops working without explanation causing frustration.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 139390 company reviews • Last reviewed within 7 days

paypal always feel safe

PayPal Credit • 3rd May 2026

I love paypal always feel safe when using it pay for 90% of items on paypal

{"display":"Charlie ","full_name":"Charlie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

PayPal customer experience

PayPal Credit • 3rd May 2026

Used PayPal for some time with no issues and would recommend it.

{"display":"Annette M","full_name":"Annette M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Easy to use and quick service.

    Easy to use and quick service. Very easy to understand

    {"display":"Simon ","full_name":"Simon ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Simon 3rd May 2026
  • 5/5

    It's user friendly.

    It's user friendly. Thought slightly confusing at times

    {"display":"Beata H","full_name":"Beata H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Beata H 3rd May 2026
  • 5/5

    purchase and pay with ease

    able to purchase on credit and pay within timescale for 0 interest

    {"display":"alan c","full_name":"alan c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    alan c 3rd May 2026
  • 5/5

    The best credit card I have ever had

    Flexibility, being able to pay off each purchase over 99£ in four months.no hidden fees, great account. Credit limit could be a little higher.

    {"display":"Saud","full_name":"Saud","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Saud 3rd May 2026
  • 5/5

    Problem Free

    No problems. Easy to use and safe.

    {"display":"Hilary C","full_name":"Hilary C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Hilary C 3rd May 2026
  • 5/5

    overall very happy

    Very happy with the option of paying in 4 times

    {"display":"Gisele F","full_name":"Gisele F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Everything is easy and straightforward.

    Everything is easy and straightforward.

    {"display":"Terence Seal ","full_name":"Terence Seal ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    So good especially the cash back.

    So good especially the cash back. Easy to use and simple to log in. Universal too so no need to worry about exchange rates

    {"display":"Em A","full_name":"Em A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Em A 3rd May 2026
  • 5/5

    Reliable, easy to use and navigate , always quick an...

    Reliable, easy to use and navigate , always quick and easy with many options. I would be lost without it

    {"display":"Sophie","full_name":"Sophie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Sophie 3rd May 2026

    Products from PayPal
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