Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Insurance choice awards 2026 is open - Vote here

Share this page
Link copied

PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days Consumer credit awards winner
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,618 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
Was this helpful?

About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286618 company reviews • Last reviewed within 7 days

PayPal is easy to use and has never let me.

Pay in 3 • 11th October 2026

PayPal is easy to use and has never let me.down after years of use.

{"display":"Sal","full_name":"Sal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Sal
Rated Excellent • 5.00/5
Read more product reviews

PayPal credit card is Ace

PayPal Credit • 10th October 2026

Easy to apply for, easy to link to Apple Pay and easy to understand.

{"display":"Jason B","full_name":"Jason B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Paypal Credit has added value to my Finances

    Paypal credit is one of the best options available in the credit market. Having lower credit limit allow me to be concious on my sepending... Paypal credit is one of the best options available in the credit market. Having lower credit limit allow me to be concious on my sepending and also points eanred on every spend is a bonus. Easy and hassle free Read more Read less

    {"display":"Raj","full_name":"Raj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Raj 10th October 2026
  • 5.00/5

    Really easy and convenient

    Really easy to use and handy for spreading the cost of bigger purchases. Payments are clear and easy to manage. Very happy with it.

    {"display":"Anna L","full_name":"Anna L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Anna L 10th October 2026
  • 1.00/5

    What Payment Prorection?

    Oh, I’ve just been thrilled since July dealing with Paypal. Nobody to chat with in person, of course, and they keep pushing the case review... Oh, I’ve just been thrilled since July dealing with Paypal. Nobody to chat with in person, of course, and they keep pushing the case review date farther and farther without lifting a finger to help. And their so-called Payment Protection? Completely unsurpassed—if only it actually protected your payment. They’re just wonderful at passing the buck and prolonging the inevitable. Read more Read less

    {"display":"LW","full_name":"LW","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Payments
    LW 9th October 2026
  • 5.00/5

    Quick, easy and convenient way to pay

    Quick and easy application process, usually directed straight to PayPal from website, fab being able to split payments over 3 months

    {"display":"Emily P","full_name":"Emily P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Emily P 8th October 2026
  • 5.00/5

    It was a seamless experience and it helps to get ite...

    It was a seamless experience and it helps to get items bought without worrying about payment in full.

    {"display":"Comfort A","full_name":"Comfort A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Comfort A 8th October 2026
  • 5.00/5

    Easy to use.

    Easy to use. Quickly tells you if you are eligible or not. Gives you plenty of warning when the payment is due.

    {"display":"Shonagh A","full_name":"Shonagh A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Shonagh A 6th October 2026
  • 5.00/5

    been useing paypal for years and years

    been useing paypal for years and years

    {"display":"tank","full_name":"tank","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    tank 5th October 2026
  • 5.00/5

    What’s not to like !!

    I had a problem with a Chinese website that didn’t deliver. PayPal sorted it and refunded the amount. After this the website contacted me finally... I had a problem with a Chinese website that didn’t deliver. PayPal sorted it and refunded the amount. After this the website contacted me finally begging me to retract my complaint. They were afraid of PayPal. Good!! Read more Read less

    {"display":"Jerry C","full_name":"Jerry C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Jerry C 2nd October 2026
  • 5.00/5

    Best Customer service

    Best Customer service, and great value.

    {"display":"Ozie F","full_name":"Ozie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Ozie F 29th September 2026

    Products from PayPal
    Showing products offered by PayPal

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice