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PayPal reviews

PayPal logo
Rated Excellent • 4.75/5

PayPal reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 171,439 product reviews

Average score of 4.75/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal Credit and Pay in 3 make online shopping easy and flexible, with many loving the simple app and clear payment options. The security and buyer protection give peace of mind, especially when spreading costs interest-free. However, some find customer service poor and refunds slow, while others struggle with confusing fees, slow payment processing, and credit limit issues.

Positive themes

  • PayPal Credit is easy to use with clear payment options and helpful reminders.
  • Pay in 3 is a brilliant way to spread payments interest-free and budget better.
  • PayPal’s security and buyer protection make me feel safe using their services.

Negative themes

  • Customer service is often poor or hard to reach when problems arise.
  • PayPal Credit’s interest rates are high and credit limits rarely increase.
  • Payment processing is slow or confusing causing stress and late fees.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 171439 company reviews • Last reviewed within 7 days

A Great digital Financial Service

Pay in 3 • 24th May 2026

Haven't had any PayPal problems so far and have been using them for the best part of 20 years. They have made my transactions seamless.

{"display":"Vincent","full_name":"Vincent","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Excellent service and great communication and regula...

PayPal Credit • 24th May 2026

Excellent service and great communication and regular updates.

{"display":"Lee perry","full_name":"Lee perry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    It is easy to speak to a real person which is not of...

    It is easy to speak to a real person which is not often the case with any companies now

    {"display":"Yvo","full_name":"Yvo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Yvo 24th May 2026
  • 4.00/5

    Paypal's pay in 3

    Paypal's pay in 3 hasn't been an option as often as I would have liked, but when it was available it was excellent. On a... Paypal's pay in 3 hasn't been an option as often as I would have liked, but when it was available it was excellent. On a separate occasional I also had excellent customer service the only time I needed it. Read more Read less

    {"display":"elorran","full_name":"elorran","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    elorran 24th May 2026
  • 5.00/5

    It been so great being with paypal, perfect customer...

    It been so great being with paypal, perfect customer service

    {"display":"Kate adaboh","full_name":"Kate adaboh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Kate adaboh 24th May 2026
  • 5.00/5

    I have been using PayPal credit for a few years now,...

    I have been using PayPal credit for a few years now, and it has always been incredibly reliable, and makes my shopping experience quick and easy.

    {"display":"Nicholas","full_name":"Nicholas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    PayPal easy

    Never had a problem with PayPal it easy to use and I use it regularly with using the paypal credit too.

    {"display":"Carol ","full_name":"Carol ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Carol 24th May 2026
  • 5.00/5

    Always available better than anyone else

    Always available love using payoal

    {"display":"Phillip B","full_name":"Phillip B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Phillip B 24th May 2026
  • 5.00/5

    PayPal is so easy and quick to use without any hassle.

    PayPal is so easy and quick to use without any hassle. I've used it so many times without any problems great service brilliant

    {"display":"Nicholas Green","full_name":"Nicholas Green","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I use it nearly everyday & receive lots of Cashback...

    I use it nearly everyday & receive lots of Cashback & extra benefits

    {"display":"Laura H","full_name":"Laura H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Laura H 24th May 2026
  • 5.00/5

    Amazing to get what you need

    Pay in three helps tremendously as it spreads out the cost making it easier to get things you need

    {"display":"michael f","full_name":"michael f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    michael f 24th May 2026

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