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PayPal reviews

PayPal logo
Rated Excellent • 4.91/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 96,482 product reviews

Average score of 4.91/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal’s Pay in 3 and PayPal Credit make spreading payments easy and secure, helping with budgeting and big buys. Many find the services reliable and appreciate the buyer protection and interest-free options. However, customer service often frustrates users with slow responses and poor support, while app usability and payment management can be confusing or glitchy.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest free and easy to use.
  • PayPal Credit is easy to use with flexible credit and good 0% interest offers.
  • PayPal feels very safe and secure for online payments with great protection.

Negative themes

  • Customer service is often slow or unhelpful when issues or disputes arise.
  • Managing payments and statements on PayPal Credit can be confusing and frustrating.
  • Pay in 3 sometimes stops working without explanation causing frustration.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 96482 company reviews • Last reviewed within 7 days

Always used paypal with online transactions.

PayPal Credit • 13th April 2026

Always used paypal with online transactions. Feel safe & secure. Easy to do

{"display":"Farhad A","full_name":"Farhad A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Extremely poor service

PayPal Credit • 13th April 2026

Not a good credit card company, unprofessional and doesn’t provide appropriate support

{"display":"YAS","full_name":"YAS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
YAS
Rated Terrible • 1/5
Read more product reviews
  • 4/5

    tried to contact many times about a virtual card

    tried to contact many times about a virtual card and the issue has never been resolved. call centres appear dispersed across many non native english speaking countries

    {"display":"James","full_name":"James","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    James 13th April 2026
  • 5/5

    The easy way to pay

    Easy fast just when you need it and can’t be bothered with applying for a loan

    {"display":"Philip B","full_name":"Philip B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Philip B 13th April 2026
  • 5/5

    PayPal is easy to ise

    I’ve used all the services PayPal offers there simple to use and make managing your money easier

    {"display":"Jessie P","full_name":"Jessie P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Jessie P 13th April 2026
  • 4/5

    I tried to send money for christmas to my nieces in...

    I tried to send money for christmas to my nieces in australia. My sister's account was subsequently frozen because of me!. I wasnt informed. They... I tried to send money for christmas to my nieces in australia. My sister's account was subsequently frozen because of me!. I wasnt informed. They never got the money. I had to investigate and was refunded a fair time later. ... apart from that it is ok... but wouldnt recommend for international payments Read more Read less

    {"display":"Eileen C","full_name":"Eileen C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Eileen C 13th April 2026
  • 5/5

    I absolutely love the flexibility of PayPal credit a...

    I absolutely love the flexibility of PayPal credit and pay in 3. They both offer excellent no interest options when you want to speed the... I absolutely love the flexibility of PayPal credit and pay in 3. They both offer excellent no interest options when you want to speed the cost. Customer service is amazing and all staff are polite, friendly and professional and help you in every way. I am so happy to be a customer of Paypal. Read more Read less

    {"display":"Fiona S","full_name":"Fiona S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Fiona S 13th April 2026
  • 5/5

    Because the interest rate is very good

    Because the interest rate is very good

    {"display":"Aro","full_name":"Aro","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Aro 13th April 2026
  • 5/5

    Daniel..

    good service very easy application I recommend

    {"display":"Daniel","full_name":"Daniel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Daniel 13th April 2026
  • 5/5

    PayPal helped me in time of need with a no interest...

    PayPal helped me in time of need with a no interest loan. this was extremely useful for me and my family. PayPal 's buyers protection... PayPal helped me in time of need with a no interest loan. this was extremely useful for me and my family. PayPal 's buyers protection helps me to feel safe when I am making a purchase Read more Read less

    {"display":"abiga","full_name":"abiga","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    abiga 13th April 2026
  • 5/5

    Very easy to manage best for installment buying

    Very easy to manage best for installment buying

    {"display":"Samran Haider","full_name":"Samran Haider","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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