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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,407 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286407 company reviews • Last reviewed within 7 days

Easy to use app

PayPal Credit • 26th July 2026

Easy to use but lots of encouragement to increase credit limit which could encourage people into debt

{"display":"Angie T","full_name":"Angie T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

I’ve always found it exceptionally easy and accessib...

PayPal Credit • 26th July 2026

I’ve always found it exceptionally easy and accessible to use.

{"display":"Joshua Murray","full_name":"Joshua Murray","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1748490.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Ease of use, secure and peace of mind.

    Ease of use, secure and peace of mind.

    {"display":"Heather L","full_name":"Heather L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Heather L 26th July 2026
  • 5.00/5

    PayPal is real.

    PayPal is real. If you mess up payments they ghost you for a good while instead of letting you away with it the way Klarna... PayPal is real. If you mess up payments they ghost you for a good while instead of letting you away with it the way Klarna do. so there for meaning you don’t get in further debt. Read more Read less

    {"display":"C C","full_name":"C C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    C C 26th July 2026
  • 1.00/5

    You are the worst customer service company going Vis...

    You are the worst customer service company going Visa MasterCard are much better at resolving disputes

    {"display":"s hey","full_name":"s hey","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1737138.png"}}'s avatar
    Pay in 3
    s hey 26th July 2026
  • 4.00/5

    I’ve been using PayPal for 25 years

    I’ve been using PayPal for 25 years

    {"display":"Broggy","full_name":"Broggy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Broggy 25th July 2026
  • 5.00/5

    Great services

    Great experience excellent customer services

    {"display":"Syed","full_name":"Syed","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1521972.png"}}'s avatar
    PayPal Credit
    Syed 25th July 2026
  • 5.00/5

    Great Company .

    Great Company .great in helping people

    {"display":"CRISU","full_name":"CRISU","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    CRISU 25th July 2026
  • 5.00/5

    Works for me

    I love being able to get what I want and split my payments over 3 months to suit me. So, I don't need to become overdrawn or dip into my savings.

    {"display":"Michael T","full_name":"Michael T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Michael T 25th July 2026
  • 5.00/5

    Very easy to use and integrates well into lots of on...

    Very easy to use and integrates well into lots of online shops.

    {"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1748464.png"}}'s avatar
    PayPal Credit
    Alex 25th July 2026
  • 5.00/5

    Pay in 3 and security.

    The ease of use of the app and the security it provides is excellent. The Pay in 3 is so useful and has helped me... The ease of use of the app and the security it provides is excellent. The Pay in 3 is so useful and has helped me spread the cost of my purchases and ease the burden of a one off payment. 10/10 Read more Read less

    {"display":"Anthony M","full_name":"Anthony M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Anthony M 25th July 2026

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