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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 286,546 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal's Pay in 3 and PayPal Credit make spreading payments easy and interest-free, giving peace of mind and budgeting help. The service feels safe and secure, with smooth transactions and helpful reminders. However, many find customer service frustratingly slow or unhelpful, with issues around refunds, account updates, and sudden loss of Pay in 3 access causing real headaches.

Positive themes

  • Pay in 3 is brilliant for spreading costs interest-free and easy to use. (20 mentions)
  • PayPal Credit offers flexible interest-free credit options that really help manage payments. (14 mentions)
  • PayPal feels safe and secure for online payments with good fraud protection. (7 mentions)

Negative themes

  • Customer service is often slow, unhelpful or robotic causing frustration. (8 mentions)
  • Pay in 3 access is frequently denied or removed without explanation. (7 mentions)
Summarised by AI
Was this helpful?

About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 286546 company reviews • Last reviewed within 7 days

Very reliable.

PayPal Credit • 16th August 2026

Very reliable. I had a dispute with a retailer previously, and this solved promptly. Easy to send and recieve money

{"display":"Maysoon","full_name":"Maysoon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Always had a great experience.

PayPal Credit • 15th August 2026

Always had a great experience. Customer service support is first class

{"display":"Anthony H","full_name":"Anthony H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Easy to use the app very quick and simple.

    Easy to use the app very quick and simple.

    {"display":"Fred S","full_name":"Fred S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Fred S 15th August 2026
  • 4.00/5

    bought so much stuff online through pay pal so easy...

    bought so much stuff online through pay pal so easy and pay in 3 is best thing ever from pay pal if u dont have... bought so much stuff online through pay pal so easy and pay in 3 is best thing ever from pay pal if u dont have money to pay it gives u time to pay Read more Read less

    {"display":"Craig E","full_name":"Craig E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Craig E 14th August 2026
  • 5.00/5

    Simply the best!

    I have faith when using it my money is safe. It's easy to use and the fact you can split the payments is amazing.

    {"display":"Arlene R","full_name":"Arlene R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Arlene R 14th August 2026
  • 5.00/5

    PayPal credit gives me freedom

    Lovely PayPal credit gives me freedom to buy items I want but can’t quite afford and can pay over time

    {"display":"Michele H","full_name":"Michele H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Michele H 13th August 2026
  • 5.00/5

    Easy to use really handy great companyto have

    Easy to use really handy to have

    {"display":"Sandypowell","full_name":"Sandypowell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Sandypowell 12th August 2026
  • 5.00/5

    Easy to use,

    Easy to use, quick response when problems occur

    {"display":"A J","full_name":"A J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    A J 12th August 2026
  • 5.00/5

    Very easy, affordable and mainly no interest

    Very easy, affordable and mainly no interest

    {"display":"Rossi D","full_name":"Rossi D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Rossi D 12th August 2026
  • 4.00/5

    Straight forward

    Easy to use, no issues other than the rate after the promotional period.

    {"display":"Jodyjody","full_name":"Jodyjody","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1017082.png"}}'s avatar
    PayPal Credit
    Jodyjody 12th August 2026
  • 5.00/5

    Very good

    Very good, always helpful too have to use

    {"display":"Jack d","full_name":"Jack d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Jack d 11th August 2026

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