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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 211,591 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended negatively over the past 90 days

PayPal Credit and Pay in 3 make spreading payments easy and stress-free, with many loving the interest-free options and security. However, some find customer service frustrating and struggle with unclear fees, slow payment processing, and occasional access issues to Pay in 3. Overall, PayPal is trusted but could improve support and transparency.

Positive themes

  • PayPal Credit’s interest-free plans make big purchases manageable and hassle-free.
  • Pay in 3 is a brilliant way to spread costs without interest and keep budgets on track.
  • PayPal feels safe and secure for online payments with strong buyer protection.

Negative themes

  • Customer service can be poor or unhelpful when issues or disputes arise.
  • Pay in 3 access is sometimes denied without explanation causing frustration.
  • PayPal Credit payments can be slow to process and confusing to manage.
Summarised by AI
Was this helpful?

About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 211591 company reviews • Last reviewed within 7 days

Great service, easy to use.

PayPal Credit • 14th June 2026

Great service, easy to use. Payments going smoothly and it's good support whenever you need

{"display":"Joanna K","full_name":"Joanna K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Pay in 3 is really convenient and easy to use as lin...

Pay in 3 • 14th June 2026

Pay in 3 is really convenient and easy to use as linked to debit card .gives you more security when shopping online. Allows you to... Pay in 3 is really convenient and easy to use as linked to debit card .gives you more security when shopping online. Allows you to budget for your purchases in the 3 monthly payments rather than full payment Read more Read less

{"display":"Jc","full_name":"Jc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Jc
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    They are a very reliable good company thats trusted...

    They are a very reliable good company thats trusted by many and been around for a long time

    {"display":"Terrie K","full_name":"Terrie K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Terrie K 14th June 2026
  • 5.00/5

    Very easy to set up and the 3 interest free payments...

    Very easy to set up and the 3 interest free payments help with larger purchases

    {"display":"Carol H","full_name":"Carol H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Carol H 14th June 2026
  • 1.00/5

    I struggle to make a payment to my account and then...

    I struggle to make a payment to my account and then they suspend my account

    {"display":"Florina M","full_name":"Florina M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Florina M 14th June 2026
  • 5.00/5

    Fab service

    Easy to use. Simple rewards. Trustworthy. Easy to communicate with

    {"display":"Em","full_name":"Em","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Em 14th June 2026
  • 4.00/5

    Great spread the load

    Great way to pay, use any day, anyway , spread the pay, it’s the only way!

    {"display":"John Moran ","full_name":"John Moran ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    John Moran 14th June 2026
  • 5.00/5

    I like to work with paypal because it's very safe to...

    I like to work with paypal because it's very safe to shop online

    {"display":"Sheila M","full_name":"Sheila M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Sheila M 14th June 2026
  • 5.00/5

    PayPal is the best thing for all your everyday needs.

    PayPal is the best thing for all your everyday needs. Pay in 3 is a great option. Thank you

    {"display":"Susan B","full_name":"Susan B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Susan B 14th June 2026
  • 4.00/5

    My experience honestly is good at start on 2 occasio...

    My experience honestly is good at start on 2 occasions my app or card hasn't worked and I spend more time in the phone than... My experience honestly is good at start on 2 occasions my app or card hasn't worked and I spend more time in the phone than I do using the card if your approved for a card then you should be allowed to use it and if you arent then maybe dont send the card out Read more Read less

    {"display":"Caitlin Jade Walton","full_name":"Caitlin Jade Walton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1661968.png"}}'s avatar
  • 5.00/5

    Hassle free, makes shopping easier

    Hassle free, makes shopping easier

    {"display":"Holly G","full_name":"Holly G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Holly G 14th June 2026

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