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PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
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  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 231,762 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal Credit and Pay in 3 make spreading payments easy and stress-free, with many loving the interest-free options and security. However, some find customer service frustrating and struggle with unclear fees, slow payment processing, and occasional access issues to Pay in 3. Overall, PayPal is trusted but could improve support and transparency.

Positive themes

  • PayPal Credit’s interest-free plans make big purchases manageable and hassle-free.
  • Pay in 3 is a brilliant way to spread costs without interest and keep budgets on track.
  • PayPal feels safe and secure for online payments with strong buyer protection.

Negative themes

  • Customer service can be poor or unhelpful when issues or disputes arise.
  • Pay in 3 access is sometimes denied without explanation causing frustration.
  • PayPal Credit payments can be slow to process and confusing to manage.
Summarised by AI
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About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 231762 company reviews • Last reviewed within 7 days

easy to get came up as option qwhen paying gave me £...

PayPal Credit • 4th July 2026

easy to get came up as option qwhen paying gave me £20 off

{"display":"Alex Smith","full_name":"Alex Smith","avatar":{"url":"\/assets\/uploads\/avatars\/users\/679004.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

I have been using the PayPal pay in 3 for many years...

Pay in 3 • 4th July 2026

I have been using the PayPal pay in 3 for many years , its been absolutely so helpful when Im needing to purchase bigger items... I have been using the PayPal pay in 3 for many years , its been absolutely so helpful when Im needing to purchase bigger items , it's a safe way to know I wont go in debt having PayPal automatically take the payment spreaded out over the 3 months. Read more Read less

{"display":"Julie O","full_name":"Julie O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    The pay in 3 experience is so easy.

    The pay in 3 experience is so easy. There’s no hassle and it means that I can spread the cost of my purchase over 3 months with no worry

    {"display":"Gwenithh","full_name":"Gwenithh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Gwenithh 4th July 2026
  • 5.00/5

    My go to payment

    I've used PayPal Credit on several occasions and always had an excellent user experience. On one occasion an item wasn't delivered and after numerous emails... I've used PayPal Credit on several occasions and always had an excellent user experience. On one occasion an item wasn't delivered and after numerous emails to the supplier I contacted PayPal who sorted the issue out immediately. Read more Read less

    {"display":"Nicholas P","full_name":"Nicholas P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Seamless integration with my other financial activit...

    Seamless integration with my other financial activities through PayPal

    {"display":"James Read","full_name":"James Read","avatar":{"url":"\/assets\/uploads\/avatars\/users\/783860.png"}}'s avatar
  • 5.00/5

    Just simple and easy to use without hassle

    Just simple and easy to use without hassle

    {"display":"Luke M","full_name":"Luke M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Luke M 4th July 2026
  • 5.00/5

    Everything is wonderful couldn’t ask for a better se...

    Everything is wonderful couldn’t ask for a better service!

    {"display":"Megan ","full_name":"Megan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Megan 4th July 2026
  • 5.00/5

    PayPal is great, easy to use- quick to set up and pa...

    PayPal is great, easy to use- quick to set up and payments automatically taken at a convenient time

    {"display":"Natalie g","full_name":"Natalie g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Really easy to apply.

    Really easy to apply. You can track it all on the app and see how much you have left to pay. You get lots of... Really easy to apply. You can track it all on the app and see how much you have left to pay. You get lots of emails around the payments and application. Read more Read less

    {"display":"Bethany S","full_name":"Bethany S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Bethany S 4th July 2026
  • 5.00/5

    Always really good to know it's there to stretch out...

    Always really good to know it's there to stretch out any purchases that I need to get without having to get the lump sum in... Always really good to know it's there to stretch out any purchases that I need to get without having to get the lump sum in an instant. Plus if anything goes wrong PayPal are behind you to resolve the issue and make sure I am listened to over the matter . Read more Read less

    {"display":"James Redmond","full_name":"James Redmond","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1482117.png"}}'s avatar
  • 5.00/5

    Smooth experience with no hassle

    Smooth experience with no hassle

    {"display":"James D","full_name":"James D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    James D 4th July 2026

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