Paid advertisement
Smart Money People Logo
Newsletter
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

PayPal reviews

PayPal logo
Rated Excellent • 4.74/5

PayPal reviews

Verified business Last reviewed within 7 days
Write a review
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 231,762 product reviews

Average score of 4.74/5
5 star
93%
4 star
6%
3 star
1%
2 star
0%
1 star
0%
Reviews for PayPal have trended positively over the past 90 days

PayPal Credit and Pay in 3 make spreading payments easy and stress-free, with many loving the interest-free options and security. However, some find customer service frustrating and struggle with unclear fees, slow payment processing, and occasional access issues to Pay in 3. Overall, PayPal is trusted but could improve support and transparency.

Positive themes

  • PayPal Credit’s interest-free plans make big purchases manageable and hassle-free.
  • Pay in 3 is a brilliant way to spread costs without interest and keep budgets on track.
  • PayPal feels safe and secure for online payments with strong buyer protection.

Negative themes

  • Customer service can be poor or unhelpful when issues or disputes arise.
  • Pay in 3 access is sometimes denied without explanation causing frustration.
  • PayPal Credit payments can be slow to process and confusing to manage.
Summarised by AI
Was this helpful?

About PayPal

PayPal is a digital payments platform enabling people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal+ is free, issuing reward points when you check out using PayPal, which can be redeemed on future purchases.

PayPal at a glance

Contact details

Phone
0800 358 7911
Social media

Reviews for PayPal

Showing 11 of 231762 company reviews • Last reviewed within 7 days

Paypal are in my opinion the best, always so helpful...

PayPal Credit • 4th July 2026

Paypal are in my opinion the best, always so helpful and will help refund any scam payment

{"display":"Mark S","full_name":"Mark S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Not had to use customer services before so can’t pro...

Pay in 3 • 4th July 2026

Not had to use customer services before so can’t provide accurate feedback. But I have used PayPal for a long time and think it’s a great platform

{"display":"Sami K","full_name":"Sami K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Payment options for all

    Fab way to pay with options available for all

    {"display":"Michelle","full_name":"Michelle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Pay in 3
    Michelle 4th July 2026
  • 5.00/5

    Very happy

    Easy to use and setup . Pay over 3 payments really helps as I'm setting up a home music studio and buy things I wouldn't... Easy to use and setup . Pay over 3 payments really helps as I'm setting up a home music studio and buy things I wouldn't buy straight away but over 3 payments makes it so much easier. Read more Read less

    {"display":"Neil j","full_name":"Neil j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Neil j 4th July 2026
  • 5.00/5

    Easy credit

    Easy credit ;()£&@!!&&75443?’koufreesghkhfdseegjjkhgfvhjbvxzsdgujnjpouyrresdcvjjoigfddfhuiojhhhggggfddderrujjvccxzxzzssdfhjjklhhgfffhjiohgfddfhhhbfrewwwweryuuiiikjbboonbfdryuiknbgfgubbcccccfgyhgyyghhhyuji

    {"display":"Klopposaysboom","full_name":"Klopposaysboom","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Been using PayPal for years always trustworthy no co...

    Been using PayPal for years always trustworthy no complaints

    {"display":"Ashlei-Jade Williams","full_name":"Ashlei-Jade Williams","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1693244.png"}}'s avatar
  • 5.00/5

    Never had a problem with PayPal, find them a trustwo...

    Never had a problem with PayPal, find them a trustworthy transaction

    {"display":"vishal A","full_name":"vishal A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Using PayPal credit, helps me buy the things I need,...

    Using PayPal credit, helps me buy the things I need, to be able to pay over time and have control over my finances each month

    {"display":"Chris W","full_name":"Chris W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Chris W 4th July 2026
  • 5.00/5

    Secure transactions

    Use PayPal on all online transactions as it makes me feel safe and keeps my bank details secure as I dont need to input these... Use PayPal on all online transactions as it makes me feel safe and keeps my bank details secure as I dont need to input these at the checkout. I also use pay in 3 which is a fantastic option , it makes buying more affordable Read more Read less

    {"display":"Julie a","full_name":"Julie a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Julie a 4th July 2026
  • 5.00/5

    Second to none service

    Seamless and easy services with clear instructions that gives better results

    {"display":"Ezekiel","full_name":"Ezekiel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    PayPal Credit
    Ezekiel 4th July 2026
  • 5.00/5

    Mrs Gitana

    PayPal helps me pay for three times

    {"display":"Gitana Jakuboniene ","full_name":"Gitana Jakuboniene ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from PayPal
    Showing products offered by PayPal

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice