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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.86/5

Chorley Building Society reviews

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Verified business
Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,799 product reviews

Average score of 4.86/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Excellent customer service

We had an issue and rang the Society. The member of staff -Julie -listened, was very professional and resolved the issue for us. We were... We had an issue and rang the Society. The member of staff -Julie -listened, was very professional and resolved the issue for us. We were very happy with the service we received Read more Read less

{"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
John E 3rd December 2025

Latest negative rating

1/5

It feels like personal service

I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my... I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my needs and made the appropriate deposits. Read more Read less

{"display":"Ron Mallinson","full_name":"Ron Mallinson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Ron Mallinson 5th March 2025
See more reviews for Chorley Building Society products

About Chorley Building Society

Chorley Building Society is a small regional Building Society. They attribute their success to delivering simple and flexible financial products that are of benefit to their members and intermediaries, both on a regional and national basis.
Chorley Building Society is also engaged in numerous fund raising, community activities and provides support for various local charities and deserving causes within Lancashire.
Smart Money People is the place for Chorley and District Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Chorley Building Society at a glance

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Reviews for Chorley Building Society

Showing 11 of 1799 company reviews • Last reviewed within 7 days

Excellent customer service

Savings • 3rd December 2025

We had an issue and rang the Society. The member of staff -Julie -listened, was very professional and resolved the issue for us. We were... We had an issue and rang the Society. The member of staff -Julie -listened, was very professional and resolved the issue for us. We were very happy with the service we received Read more Read less

{"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Lovely new branch

Savings • 24th November 2025

High Street is a lovely branch and the staff are always so well turned out and approachable.

Verified source
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    In branch service review

    The fact that it is still in Leyland as so many banks are closing down. Not everyone can do banking online. We have been with... The fact that it is still in Leyland as so many banks are closing down. Not everyone can do banking online. We have been with you since 1973 and always been happy. Read more Read less

    Savings
    Verified source 14th November 2025
  • 5/5

    to transfer some money for a purchase which...

    I needed to transfer some money for a purchase which Joyce at the leyland branch was excellent. She helped me to set up an online... I needed to transfer some money for a purchase which Joyce at the leyland branch was excellent. She helped me to set up an online account so i could excess the money by the following morning. I would recommend Joyce for any advice and help. She was so lovely explained everything didn’t make me feel silly that I couldn’t set it up myself. I’m not technical myself so I was so grateful for her help and patience. Thank you so much. Lynn Read more Read less

    {"display":"L M","full_name":"L M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    L M 14th November 2025
  • 5/5

    Excellent self build lender

    They were excellent through our self build. Lending to us when others would not. Their team is always so friendly and accessible to speak with.... They were excellent through our self build. Lending to us when others would not. Their team is always so friendly and accessible to speak with. Very happy with their products and service. Read more Read less

    {"display":"Happy customer","full_name":"Happy customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Happy customer 12th November 2025
  • 5/5

    Well done! Julie Rigby

    Rang Julie Rigby to get a lost cheque cancelled.Was reassured and she cautioned it right away.Not only got to speak to a real person but... Rang Julie Rigby to get a lost cheque cancelled.Was reassured and she cautioned it right away.Not only got to speak to a real person but the response was amazing. Read more Read less

    {"display":"Michele C","full_name":"Michele C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michele C 11th November 2025
  • 5/5

    In branch service review

    Everything is great, keep it up.

    Savings
    Verified source 7th November 2025
  • 5/5

    Really knowledgeable staff.

    Really knowledgeable staff that took the time to explain everything to me. Very happy with my chosen account and rate.

    Savings
    Verified source 23rd October 2025
  • 5/5

    Its great to be able to have a direct conversation w...

    Its great to be able to have a direct conversation with a highly knowledgably, professional, mortgage expert. Highly recommend Mark Rothwell.

    {"display":"Tim R","full_name":"Tim R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Tim R 23rd October 2025
  • 5/5

    Helpful, informative and very professional.

    Helpful, informative and very professional.

    {"display":"chris s","full_name":"chris s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    chris s 21st October 2025
  • 5/5

    Devon Park mortgage broker at Chorley building society.

    Devon Park was our mortgage broker contact at Chorley building society. She made it a seamless and pleasurable service from start to finish. Friendly knowledgeable and timely. Would recommend highly.

    {"display":"Mark s","full_name":"Mark s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mark s 8th October 2025

    Products from Chorley Building Society

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