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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.88/5

Chorley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 2,081 product reviews

Average score of 4.88/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended negatively over the past 90 days

Chorley Building Society shines with its friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their competitive interest rates and local branches are a big hit, especially for those who prefer face-to-face service over online. Some find the online systems tricky and wish for more flexibility, but the team’s patience and support often make up for it.

Positive themes

  • Chorley Building Society’s staff are friendly, patient and genuinely helpful.
  • Savings accounts with Chorley Building Society offer competitive interest rates.
  • Opening and managing accounts with Chorley Building Society is easy and straightforward.

Negative themes

  • Online systems at Chorley Building Society can be confusing and problematic.
  • Some find the account processes slow or antiquated compared to modern banks.
  • Limited online features and lack of card payment options frustrate some savers.
Summarised by AI
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About Chorley Building Society

Chorley Building Society have been helping their members since the original formation in 1859.

Originally, Chorley Building Society was set up to help local mill workers buy a home. Since then, they have expanded their member-base but remained true to their mutual status by putting profits back into the Society to benefit members. Chorley Building Society is also engaged in fundraising, community activities and supporting local charities within Lancashire.

Chorley Building Society offer savings accounts and mortgages.

Chorley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01257 235000
Main address
Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ
Social media

Reviews for Chorley Building Society

Showing 11 of 2081 company reviews • Last reviewed within 7 days

I recommended Chorley Building Society

Mortgages • 20th April 2026

I recommended Chorley Building Society to clients for their first mortgage and I found their service to be excellent; friendly, clear and straight forward with... I recommended Chorley Building Society to clients for their first mortgage and I found their service to be excellent; friendly, clear and straight forward with a common sense approach on criteria. I wouldn't hesitate to recommend them again to suitable borrowers. Read more Read less

{"display":"James P","full_name":"James P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Always friendly and helpful.

Savings • 20th April 2026

Always friendly and helpful.Deal with any phone calls, queries etc efficiently.

{"display":"EB Eastbourne","full_name":"EB Eastbourne","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    As a long time saver with CBS we, (my husband & my...

    As a long time saver with CBS we, (my husband & myself) have been both mortgage/ saver. We have borrowed and saved with you for... As a long time saver with CBS we, (my husband & myself) have been both mortgage/ saver. We have borrowed and saved with you for over 60 years and would not go elsewhere. Read more Read less

    {"display":"Alma H","full_name":"Alma H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Alma H 19th April 2026
  • 5/5

    My savings account at Chorley

    I need an account where I could put some money in and not touch it for 90 days. Your staff were excellent and only taught... I need an account where I could put some money in and not touch it for 90 days. Your staff were excellent and only taught me several minutes to set it up. Read more Read less

    {"display":"Kevin H","full_name":"Kevin H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin H 18th April 2026
  • 5/5

    Always good customer service in the branch.

    Always good customer service in the branch. Regular emails keeping me up to date.

    {"display":"A D","full_name":"A D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    A D 17th April 2026
  • 5/5

    Chorley Building Society's telephone enquiry system...

    Chorley Building Society's telephone enquiry system is excellent. You are able to speak to a real person who will deal with any question quickly. efficiently... Chorley Building Society's telephone enquiry system is excellent. You are able to speak to a real person who will deal with any question quickly. efficiently and in a very friendly manner. If only all companies were as good. Read more Read less

    {"display":"R Vernon","full_name":"R Vernon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    R Vernon 17th April 2026
  • 5/5

    Great & awesome building society.

    Great & awesome building society. They are always available to answer and help.

    {"display":"Uriel","full_name":"Uriel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Uriel 17th April 2026
  • 5/5

    Very good interest rate and customer service.

    Very good interest rate and customer service. They let you know the best deals to boost your savings.

    {"display":"Lee McFarlane ","full_name":"Lee McFarlane ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lee McFarlane 16th April 2026
  • 5/5

    Easy to open an account which is consumer friendly b...

    Easy to open an account which is consumer friendly but safe and secure.

    {"display":"David H","full_name":"David H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David H 16th April 2026
  • 5/5

    Excellent customer support and very easy to deal wit...

    Excellent customer support and very easy to deal with the society online.

    {"display":"Dr A Pervez","full_name":"Dr A Pervez","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dr A Pervez 16th April 2026
  • 4/5

    Long timme Invester in ISA's.

    Prompt response to enquiries and if not the highest the interest levels for ISA's are very acceptable. Reliable company who place customers and need for... Prompt response to enquiries and if not the highest the interest levels for ISA's are very acceptable. Reliable company who place customers and need for profitability in a good balance which is reassuring that starter interest levels will not drop shortly after offered. Read more Read less

    {"display":"Alan P","full_name":"Alan P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    Alan P 16th April 2026

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