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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.86/5

Chorley Building Society reviews

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Verified business Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,803 product reviews

Average score of 4.86/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%

Chorley Building Society shines with its friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. The local branches and face-to-face service are a big hit, especially for those who prefer chatting to a real person rather than online. Competitive interest rates and clear communication add to the positive experience. On the downside, some find the online platform clunky or difficult to use, and a few wish for quicker updates on interest rate changes or more competitive fixed-term savings options. A handful also mentioned occasional phone response issues, but these are rare compared to the overall great service.

Positive themes

  • Mortgage service at Chorley Building Society is friendly and makes the process easy to understand.

Negative themes

  • Some find Chorley Building Society's online platform difficult and frustrating to use.
  • A few customers wished for faster updates on interest rate changes after BoE moves.
  • Rarely the phone service can be slow or calls unanswered at Chorley Building Society.
Summarised by AI
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About Chorley Building Society

Chorley Building Society is a small regional Building Society. They attribute their success to delivering simple and flexible financial products that are of benefit to their members and intermediaries, both on a regional and national basis.
Chorley Building Society is also engaged in numerous fund raising, community activities and provides support for various local charities and deserving causes within Lancashire.
Smart Money People is the place for Chorley and District Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Chorley Building Society at a glance

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Reviews for Chorley Building Society

Showing 11 of 1803 company reviews • Last reviewed within 7 days

no trouble

Mortgages • 12th January 2026

We spoke to Devon, and unfortunately, I got the time wrong, but it was no trouble to her, and she rang back when we got home

{"display":"Tom Nash","full_name":"Tom Nash","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Great support when needed...

Mortgages • 8th January 2026

Currently going through some financial struggles and had no disposable income available to pay mortgage. Chatted to Mark who was great at understanding, offered multiple... Currently going through some financial struggles and had no disposable income available to pay mortgage. Chatted to Mark who was great at understanding, offered multiple solutions and made a scary process much more bearable, so I personally appreciate that and the help offered. Read more Read less

{"display":"NB","full_name":"NB","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1317156.png"}}'s avatar
NB
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Top notch service.

    Excellent customer service when opening a new savings account. The member of staff we dealt with gave very clear information and was super efficient in... Excellent customer service when opening a new savings account. The member of staff we dealt with gave very clear information and was super efficient in getting the account open. Thank you so much. Read more Read less

    {"display":"Richmond Lass","full_name":"Richmond Lass","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Richmond Lass 8th December 2025
  • 5/5

    Mortgage Term: Rod/Suffolk.

    My experience with Mortgage Advisor Candice Fields who was very polite, professional and knowledgeable in explaining the various options and details for the Term Extension... My experience with Mortgage Advisor Candice Fields who was very polite, professional and knowledgeable in explaining the various options and details for the Term Extension of the Mortgage through every step of the way. Candice would always keep me udated throughout the application process, either by email or phone. I would most certainly highly recommend Candice and the Chorley Admin team for their excellent service. Kind regards, Rod. Read more Read less

    {"display":"Rod Mumford","full_name":"Rod Mumford","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Rod Mumford 8th December 2025
  • 5/5

    Excellent customer service

    We had an issue and rang the Society. The member of staff -Julie -listened, was very professional and resolved the issue for us. We were... We had an issue and rang the Society. The member of staff -Julie -listened, was very professional and resolved the issue for us. We were very happy with the service we received Read more Read less

    {"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John E 3rd December 2025
  • 5/5

    Lovely new branch

    High Street is a lovely branch and the staff are always so well turned out and approachable.

    Savings
    Verified source 24th November 2025
  • 5/5

    In branch service review

    The fact that it is still in Leyland as so many banks are closing down. Not everyone can do banking online. We have been with... The fact that it is still in Leyland as so many banks are closing down. Not everyone can do banking online. We have been with you since 1973 and always been happy. Read more Read less

    Savings
    Verified source 14th November 2025
  • 5/5

    to transfer some money for a purchase which...

    I needed to transfer some money for a purchase which Joyce at the leyland branch was excellent. She helped me to set up an online... I needed to transfer some money for a purchase which Joyce at the leyland branch was excellent. She helped me to set up an online account so i could excess the money by the following morning. I would recommend Joyce for any advice and help. She was so lovely explained everything didn’t make me feel silly that I couldn’t set it up myself. I’m not technical myself so I was so grateful for her help and patience. Thank you so much. Lynn Read more Read less

    {"display":"L M","full_name":"L M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    L M 14th November 2025
  • 5/5

    Excellent self build lender

    They were excellent through our self build. Lending to us when others would not. Their team is always so friendly and accessible to speak with.... They were excellent through our self build. Lending to us when others would not. Their team is always so friendly and accessible to speak with. Very happy with their products and service. Read more Read less

    {"display":"Happy customer","full_name":"Happy customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Happy customer 12th November 2025
  • 5/5

    Well done! Julie Rigby

    Rang Julie Rigby to get a lost cheque cancelled.Was reassured and she cautioned it right away.Not only got to speak to a real person but... Rang Julie Rigby to get a lost cheque cancelled.Was reassured and she cautioned it right away.Not only got to speak to a real person but the response was amazing. Read more Read less

    {"display":"Michele C","full_name":"Michele C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michele C 11th November 2025
  • 5/5

    In branch service review

    Everything is great, keep it up.

    Savings
    Verified source 7th November 2025

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