I rang today hoping to get a new product arranged but expecting the whole process to be long-winded. The absolute opposite occured. My options were... I rang today hoping to get a new product arranged but expecting the whole process to be long-winded. The absolute opposite occured. My options were easily discussed and I was delighted at the down to earth friendly approach of the mortgage advisor. Well done Louise, for making the process seamless and painless. I am very happy with the result. Thank you. Read more Read less

We recently completed our remortgage, and while there were a few hold-ups and delays along the way with the wider team, we got the result... We recently completed our remortgage, and while there were a few hold-ups and delays along the way with the wider team, we got the result we needed. A special thank you to Devon, who was absolutely excellent throughout. She was proactive, professional, and went above and beyond to keep things moving forward when issues arose. While the overall process had some friction, Devon’s support made a huge difference. Read more Read less

I spoke to Kerri and she was really helpful! She talked me through how to register for the online banking service so that it was... I spoke to Kerri and she was really helpful! She talked me through how to register for the online banking service so that it was really clear and easy for me to go ahead. She also explained how I can transfer money into an ISA from my savings account. She was really friendly - it's so nice to speak to someone on the phone who makes it easy and explains everything well. :) Read more Read less

The website was clear and comprehensive to use. I completed an application form for an online regular savings account and was impressed on how easy... The website was clear and comprehensive to use. I completed an application form for an online regular savings account and was impressed on how easy it was to complete. Communication was prompt and instructions were informative. Interest rates were competitive when compared with similar savings products on other investment institutions. Read more Read less

Several calls required to sort a problem bu Tracy/Kath persisted and conquered the computer. Old fashioned good service!

Always find the staff so helpful and freindly. Easy to park the car.

Having moved away from Chorley I was afraid that Chorley Building society would not be able to provide the same kind of personal service that... Having moved away from Chorley I was afraid that Chorley Building society would not be able to provide the same kind of personal service that they had previously given me.But I was wrong I have just come off a call with Keri and she could not have been more supportive.It gave me confidence that I can continue to bank with CBS whilst living in Norfolk. Read more Read less

I had cause to speak to a staff member on Saturday and again today about some On Line transactions. On each occasion I spoke with... I had cause to speak to a staff member on Saturday and again today about some On Line transactions. On each occasion I spoke with Kerri who was helpful, polite, understanding and helped me complete my transactions to my entire satisfaction. Her attitude was exemplary Read more Read less

Jo and nigel were amzing in branch today and could not do enough for me