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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.86/5

Chorley Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian
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Review summary

People rate this company as Excellent based on 1,775 product reviews

Average score of 4.86/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%

Latest positive rating

5/5

mortgage review

Mark Rothwell wasexcellent from start to finish , dealt with the whole thing exactly how i wanted

{"display":"Adrian White","full_name":"Adrian White","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Adrian White 18th September 2025

Latest negative rating

1/5

It feels like personal service

I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my... I opened two accounts, one an ISA and the other not. I made a deposit to the wrong account. They telephoned me to establish my needs and made the appropriate deposits. Read more Read less

{"display":"Ron Mallinson","full_name":"Ron Mallinson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Ron Mallinson 5th March 2025
See more reviews for Chorley Building Society products

About Chorley Building Society

Chorley Building Society is a small regional Building Society. They attribute their success to delivering simple and flexible financial products that are of benefit to their members and intermediaries, both on a regional and national basis.
Chorley Building Society is also engaged in numerous fund raising, community activities and provides support for various local charities and deserving causes within Lancashire.
Smart Money People is the place for Chorley and District Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Chorley Building Society at a glance

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Reviews for Chorley Building Society

Showing 11 of 1775 company reviews • Last reviewed within 7 days

mortgage review

Mortgages • 18th September 2025

Mark Rothwell wasexcellent from start to finish , dealt with the whole thing exactly how i wanted

{"display":"Adrian White","full_name":"Adrian White","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great Customer Service from Macy

Savings • 16th September 2025

This morning I was helped by Macy when I phoned in regarding the lack of access to the website. That resolved as soon as she... This morning I was helped by Macy when I phoned in regarding the lack of access to the website. That resolved as soon as she answered the phone. I explained to Macy that I have a neurological condition and that I might have some difficulty. Throughout my call Macy was very patient, especially when I had to pause because of my condition. My call was because I need an up to date statement of my account for an estate agent. She talked me through where the account statements are, but these were only showing the transactions with the last one being the Interest Payment at the end of last year. Macy sorted out a Statement to show today’s balance and sent it through the secure messaging. She then helped me find the Messages section so I could download the statement when it was ready. 11/10 for Customer Service today. Read more Read less

{"display":"Martin R","full_name":"Martin R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Good value and quick replies.

    Good value and always replied quickly to queries.

    {"display":"Elleanor H","full_name":"Elleanor H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Elleanor H 6th September 2025
  • 5/5

    In branch service review

    Convenient local branch, friendly and helpful staff, efficient, polite.

    Savings
    Verified source 18th August 2025
  • 5/5

    Outstanding service and flexible products.

    Outstanding service and flexible products.

    {"display":"Simon Black","full_name":"Simon Black","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1293775.png"}}'s avatar
    Mortgages
    Simon Black 15th August 2025
  • 5/5

    Mortgage enquiry efficiently handled

    Phone enquiry handled extremely efficiently throughout. Great to speak to knowledgeable people who are keen to assist. Mark dealt with everything quickly and efficiently and... Phone enquiry handled extremely efficiently throughout. Great to speak to knowledgeable people who are keen to assist. Mark dealt with everything quickly and efficiently and provided everything we needed to come to an informed decision. Thanks Mark Read more Read less

    {"display":"Phil D","full_name":"Phil D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Phil D 8th August 2025
  • 5/5

    I transferred an ISA to them and there were a few pr...

    I transferred an ISA to them and there were a few problems with the bank I was transferring from but the Chorley Building Society replied... I transferred an ISA to them and there were a few problems with the bank I was transferring from but the Chorley Building Society replied to my (many!) emails within a couple hours and kept me updated with the transfer saving me the bother of chasing it up myself. Thank you for all your help Read more Read less

    {"display":"GEC","full_name":"GEC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    GEC 4th August 2025
  • 5/5

    In branch service review

    I like the fact that I can come to branch and have a face-to-face conversation, and that an actual person is there to help rather... I like the fact that I can come to branch and have a face-to-face conversation, and that an actual person is there to help rather than having to do everything online, which a lot of banks expect!. Read more Read less

    Savings
    Verified source 28th July 2025
  • 5/5

    In branch service review

    Staff at the Chorley branch are always both friendly and helpful.

    Savings
    Verified source 28th July 2025
  • 5/5

    In branch service review

    Usually very helpful and pleasant staff.

    Savings
    Verified source 28th July 2025
  • 5/5

    My partner and I were under an extremely tight deadl...

    My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing... My partner and I were under an extremely tight deadline to complete within 8 weeks. Chorley building society and specifically the admin team were nothing short of incredible. I would like to express my gratitude to the wider team but specifically Hettie who kept me informed each step of the way and did not hesitate to answer all of my queries. Overall, the service, responses and attention to detail was amazing. Thank you all! Read more Read less

    {"display":"STF","full_name":"STF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    STF 25th July 2025

    Products from Chorley Building Society

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