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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.84/5

Chorley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 2,098 product reviews

Average score of 4.84/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended negatively over the past 90 days

Chorley Building Society shines with its friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their competitive interest rates and local branches are a big hit, especially for those who prefer face-to-face service over online. Some find the online systems tricky and wish for more flexibility, but the team’s patience and support often make up for it.

Positive themes

  • Chorley Building Society’s staff are friendly, patient and genuinely helpful.
  • Savings accounts with Chorley Building Society offer competitive interest rates.
  • Opening and managing accounts with Chorley Building Society is easy and straightforward.

Negative themes

  • Online systems at Chorley Building Society can be confusing and problematic.
  • Some find the account processes slow or antiquated compared to modern banks.
  • Limited online features and lack of card payment options frustrate some savers.
Summarised by AI
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About Chorley Building Society

Chorley Building Society have been helping their members since the original formation in 1859.

Originally, Chorley Building Society was set up to help local mill workers buy a home. Since then, they have expanded their member-base but remained true to their mutual status by putting profits back into the Society to benefit members. Chorley Building Society is also engaged in fundraising, community activities and supporting local charities within Lancashire.

Chorley Building Society offer savings accounts and mortgages.

Chorley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01257 235000
Main address
Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ
Social media

Reviews for Chorley Building Society

Showing 11 of 2098 company reviews • Last reviewed within 7 days

Good response times.

Children's savings accounts • 7th July 2026

Response to enquiries is always within an acceptable timescale, but I especially appreciate the facility to visit branch and talk with a Society agent face... Response to enquiries is always within an acceptable timescale, but I especially appreciate the facility to visit branch and talk with a Society agent face to face; particularly Chorley town centre branch where there are no physical barriers to communication. Read more Read less

{"display":"Nick Hayes","full_name":"Nick Hayes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Exceptional customer service everytime - from our in...

Mortgages • 1st July 2026

Exceptional customer service everytime - from our initial mortgage 3 years ago, to the remortgage last year and advice this year. 10/10

{"display":"Holly G","full_name":"Holly G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    a very patient customer service

    I had tried twice to close an account on line but unsuccessfully - Morgan was very helpful and very patient and talked me through it... I had tried twice to close an account on line but unsuccessfully - Morgan was very helpful and very patient and talked me through it in a kindly manner - much appreciated Read more Read less

    {"display":"Mrs J V","full_name":"Mrs J V","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs J V 29th June 2026
  • 5.00/5

    Louise was very thorough and always called when need...

    Louise was very thorough and always called when needing further information from me, I felt this saved time and sped up the process greatly. Fantastic service.

    {"display":"Susan Maxwell","full_name":"Susan Maxwell","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1684864.png"}}'s avatar
    Mortgages
    Susan Maxwell 26th June 2026
  • 5.00/5

    Andrea was absolutely brilliant, application was tak...

    Andrea was absolutely brilliant, application was taking a bit of time to get the reviewed but once she took charge of the case things started... Andrea was absolutely brilliant, application was taking a bit of time to get the reviewed but once she took charge of the case things started moving along and I was kept regularly updated and exactly when she said she would. Read more Read less

    {"display":"Donna C","full_name":"Donna C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Donna C 12th June 2026
  • 5.00/5

    Friendly, Knowledgeable and Helpful.

    Friendly, Knowledgeable and Helpful. I am yet to input a full case yet however Pamela & Andrea, have been very helpful with 3 "problem" cases... Friendly, Knowledgeable and Helpful. I am yet to input a full case yet however Pamela & Andrea, have been very helpful with 3 "problem" cases and have talked me through every step. They follow up quickly with emails and phone calls and happy to discuss in detail. They want to work with you and make the cases work where they can. Common sense approach and not just a computer says no! Read more Read less

    {"display":"Katie P","full_name":"Katie P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Katie P 12th June 2026
  • 5.00/5

    Excellent, friendly service.

    Very helpful service. Quick to answer the phone and went over and above to help me when I needed support l.

    {"display":"J W","full_name":"J W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    J W 12th June 2026
  • 5.00/5

    Extra special service

    I rang and spoke to Cath about a transfer I needed to make. I was a bit annoyed I've got to take money out and... I rang and spoke to Cath about a transfer I needed to make. I was a bit annoyed I've got to take money out and Cath recommended a new on-line product for me which is perfect for my needs. So apart from sorting what looked like a big problem for me, which Cath sorted quickly, she gave added-value in her help on a new product. Read more Read less

    {"display":"Gareth D","full_name":"Gareth D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Gareth D 10th June 2026
  • 1.00/5

    Email states enter 10 digit account number.

    Email states enter 10 digit account number. Only provided with a 8 digit number. Not a good start. So can not log on.

    {"display":"R P","full_name":"R P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    R P 4th June 2026
  • 5.00/5

    Service at Key House

    I can only speak about Key House which, being very local, I have always found service Chorley Building Society to be most helpful particularly as... I can only speak about Key House which, being very local, I have always found service Chorley Building Society to be most helpful particularly as I am able to receive personal face-to-face advice with a 'human being' rather than a telephonic 'robot' which many banks or financial organisations seem to offer as the preferred contact point these days. If a desk clerk is unable to answer a particular query, a more senior member of staff can soon be summoned to resolve the problem without having wait for hours or days being shuffled from one department to another requiring me to repeat the query over and over. Read more Read less

    {"display":"Marty H","full_name":"Marty H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marty H 26th May 2026
  • 5.00/5

    Friendly and professional .

    Advisor over the phone was professional and helpful and friendly, took plenty of time but efficiently. Very happy with service.

    {"display":"Jay h","full_name":"Jay h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Jay h 19th May 2026

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