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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.84/5

Chorley Building Society reviews

Verified business Last reviewed within 14 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 2,107 product reviews

Average score of 4.84/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended negatively over the past 90 days

Chorley Building Society shines with its friendly, helpful staff who make banking feel personal and straightforward, whether for Savings or Mortgages. People love the ease of face-to-face service, quick responses, and clear advice. However, some find the online systems clunky and interest rates less competitive, especially on savings.

Positive themes

  • Chorley Building Society’s staff are friendly, helpful and make everything easy to understand. (84 mentions)
  • Mortgages with Chorley Building Society are handled by knowledgeable and friendly advisors. (18 mentions)
  • Chorley Building Society offers competitive savings rates with easy account setup and management. (20 mentions)

Negative themes

  • The online systems at Chorley Building Society can be frustrating and complicated to use. (5 mentions)
Summarised by AI
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About Chorley Building Society

Chorley Building Society have been helping their members since the original formation in 1859.

Originally, Chorley Building Society was set up to help local mill workers buy a home. Since then, they have expanded their member-base but remained true to their mutual status by putting profits back into the Society to benefit members. Chorley Building Society is also engaged in fundraising, community activities and supporting local charities within Lancashire.

Chorley Building Society offer savings accounts and mortgages.

Chorley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01257 235000
Main address
Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ
Social media

Reviews for Chorley Building Society

Showing 11 of 2107 company reviews • Last reviewed within 14 days

Comprehensive website

Savings • 8th September 2026

The website was clear and comprehensive to use. I completed an application form for an online regular savings account and was impressed on how easy... The website was clear and comprehensive to use. I completed an application form for an online regular savings account and was impressed on how easy it was to complete. Communication was prompt and instructions were informative. Interest rates were competitive when compared with similar savings products on other investment institutions. Read more Read less

{"display":"Shirley D","full_name":"Shirley D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

The computer said NO!

Savings • 27th August 2026

Several calls required to sort a problem bu Tracy/Kath persisted and conquered the computer. Old fashioned good service!

{"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Helpful Staff

    Always find the staff so helpful and freindly. Easy to park the car.

    {"display":"Christine B","full_name":"Christine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    Christine B 26th August 2026
  • 5.00/5

    Having moved away from Chorley

    Having moved away from Chorley I was afraid that Chorley Building society would not be able to provide the same kind of personal service that... Having moved away from Chorley I was afraid that Chorley Building society would not be able to provide the same kind of personal service that they had previously given me.But I was wrong I have just come off a call with Keri and she could not have been more supportive.It gave me confidence that I can continue to bank with CBS whilst living in Norfolk. Read more Read less

    {"display":"Ian C","full_name":"Ian C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ian C 18th August 2026
  • 5.00/5

    An example of excellent customer service.

    I had cause to speak to a staff member on Saturday and again today about some On Line transactions. On each occasion I spoke with... I had cause to speak to a staff member on Saturday and again today about some On Line transactions. On each occasion I spoke with Kerri who was helpful, polite, understanding and helped me complete my transactions to my entire satisfaction. Her attitude was exemplary Read more Read less

    {"display":"Colin ","full_name":"Colin ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Colin 17th August 2026
  • 5.00/5

    Jo and nigel were amzing in branch today and could n...

    Jo and nigel were amzing in branch today and could not do enough for me

    Savings
    Verified source 13th August 2026
  • 5.00/5

    Great communication!

    Great communication, portal easy to use. Process was quicker and more efficient than expected.

    {"display":"David G","full_name":"David G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    David G 10th August 2026
  • 5.00/5

    Helpful and pleasant staff

    The staff at the Leyland office are always pleasant and helpful, It is good to be able to speak to someone who is ready to... The staff at the Leyland office are always pleasant and helpful, It is good to be able to speak to someone who is ready to advise on the various savings accounts. Read more Read less

    {"display":"William B","full_name":"William B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    William B 20th July 2026
  • 5.00/5

    Very helpful customer service

    Rang with a query about online banking. My query was dealt with very helpfully and I was talked through the procedure I was to follow.

    {"display":"Mike C","full_name":"Mike C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mike C 13th July 2026
  • 5.00/5

    Good response times.

    Response to enquiries is always within an acceptable timescale, but I especially appreciate the facility to visit branch and talk with a Society agent face... Response to enquiries is always within an acceptable timescale, but I especially appreciate the facility to visit branch and talk with a Society agent face to face; particularly Chorley town centre branch where there are no physical barriers to communication. Read more Read less

    {"display":"Nick Hayes","full_name":"Nick Hayes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Exceptional customer service everytime - from our in...

    Exceptional customer service everytime - from our initial mortgage 3 years ago, to the remortgage last year and advice this year. 10/10

    {"display":"Holly G","full_name":"Holly G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Holly G 1st July 2026

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