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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.87/5

Chorley Building Society reviews

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Verified business Last reviewed within 7 days

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Customer Satisfaction Champion

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Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 1,823 product reviews

Average score of 4.87/5
5 star
87%
4 star
11%
3 star
1%
2 star
0%
1 star
1%

Chorley Building Society shines with its friendly, knowledgeable staff who make savings and mortgage dealings feel personal and straightforward. The local branches and face-to-face service are a big hit, especially for those who prefer chatting to a real person rather than online. Competitive interest rates and clear communication add to the positive experience. On the downside, some find the online platform clunky or difficult to use, and a few wish for quicker updates on interest rate changes or more competitive fixed-term savings options. A handful also mentioned occasional phone response issues, but these are rare compared to the overall great service.

Positive themes

  • Mortgage service at Chorley Building Society is friendly and makes the process easy to understand.

Negative themes

  • Some find Chorley Building Society's online platform difficult and frustrating to use.
  • A few customers wished for faster updates on interest rate changes after BoE moves.
  • Rarely the phone service can be slow or calls unanswered at Chorley Building Society.
Summarised by AI
Was this helpful?

About Chorley Building Society

Chorley Building Society have been helping their members since the original formation in 1859.

Originally, Chorley Building Society was set up to help local mill workers buy a home. Since then, they have expanded their member-base but remained true to their mutual status by putting profits back into the Society to benefit members. Chorley Building Society is also engaged in fundraising, community activities and supporting local charities within Lancashire.

Chorley Building Society offer savings accounts and mortgages.

Chorley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01257 235000
Main address
Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ
Social media

Reviews for Chorley Building Society

Showing 11 of 1823 company reviews • Last reviewed within 7 days

Fantastic efficient fast friendly service by Macy.

Cash ISAs • 20th February 2026

Fantastic efficient fast friendly service by Macy. Responded quickly and able to sort out my son’s child’s trust fund move over to an ISA. Very helpful.

{"display":"Tracey M","full_name":"Tracey M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Very helpful.

Savings • 16th February 2026

I spoke with Julie who was really helpful and reassuring. She explained everything really well and was really kind in her approach.

{"display":"J W","full_name":"J W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
J W
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Customer Service

    We have been very supported by your colleagues in the mortgage department particularly Louise

    {"display":"Karen L","full_name":"Karen L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Karen L 16th February 2026
  • 5/5

    Fantastic help from Candice.

    Fantastic help from Candice.. from start to finish very professional

    {"display":"chris s","full_name":"chris s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    chris s 16th February 2026
  • 5/5

    Intermediary Review

    I am an intermediary and found your service to be good

    {"display":"RAYMOND WOODRUFF","full_name":"RAYMOND WOODRUFF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    RAYMOND WOODRUFF 9th February 2026
  • 5/5

    The whole experience was a positive one.

    The whole experience was a positive one.Julie was so helpful and professional and clearly knew what I required.She made the whole process effortless.

    {"display":"Frances C","full_name":"Frances C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Frances C 5th February 2026
  • 5/5

    Happy saver

    Good advice. Helped me by providing the information which allowed me to make decisions about my savings. Polite friendly and professional.

    {"display":"Robert J","full_name":"Robert J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Robert J 3rd February 2026
  • 5/5

    Excellent service

    Excellent service and advice. Account change for higher interest on advice.

    {"display":"Stephen Kempster","full_name":"Stephen Kempster","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen Kempster 3rd February 2026
  • 5/5

    Setting up a transfer

    Clear information provided and step by step support to create an on line account and set up a transfer

    {"display":"Graeme R","full_name":"Graeme R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Graeme R 31st January 2026
  • 5/5

    Phoned for help with new online account set up and g...

    Phoned for help with new online account set up and got excellent easy to follow advice provided by an extremely well spoken helpful lady.

    {"display":"Ann","full_name":"Ann","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ann 30th January 2026
  • 5/5

    Kind, patient and very knowledgeable customer service

    Last week I set up a Chorley Building Society regular monthly savings account. But somehow I got myself in a pickle earlier today trying to... Last week I set up a Chorley Building Society regular monthly savings account. But somehow I got myself in a pickle earlier today trying to access it via the Chorley Online Portal. I phoned up and was taken through everything by a very patient, and kind, but most importantly a very knowledgeable person by the name of Julie. I received excellent customer service from Julie and I'm now very much online with Chorley and able to view my savings via the online portal. I am very grateful for the patient customer service I received and that it was from someone who clearly understands the online system AND customer service Read more Read less

    {"display":"M Clarke","full_name":"M Clarke","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    M Clarke 26th January 2026

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