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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.84/5

Chorley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 2,115 product reviews

Average score of 4.84/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended negatively over the past 90 days

Chorley Building Society shines with its friendly, helpful staff who make banking feel personal and straightforward, whether for Savings or Mortgages. People love the ease of face-to-face service, quick responses, and clear advice. However, some find the online systems clunky and interest rates less competitive, especially on savings.

Positive themes

  • Chorley Building Society’s staff are friendly, helpful and make everything easy to understand. (84 mentions)
  • Mortgages with Chorley Building Society are handled by knowledgeable and friendly advisors. (18 mentions)
  • Chorley Building Society offers competitive savings rates with easy account setup and management. (20 mentions)

Negative themes

  • The online systems at Chorley Building Society can be frustrating and complicated to use. (5 mentions)
Summarised by AI
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About Chorley Building Society

Chorley Building Society have been helping their members since the original formation in 1859.

Originally, Chorley Building Society was set up to help local mill workers buy a home. Since then, they have expanded their member-base but remained true to their mutual status by putting profits back into the Society to benefit members. Chorley Building Society is also engaged in fundraising, community activities and supporting local charities within Lancashire.

Chorley Building Society offer savings accounts and mortgages.

Chorley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01257 235000
Main address
Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ
Social media

Reviews for Chorley Building Society

Showing 11 of 2115 company reviews • Last reviewed within 7 days

Brilliant Customer Service

Cash ISAs • 13th October 2026

Excellent service today especially as the transaction wasn’t straightforward. Joyce the lovely Custom Advisor completed everything for us.

{"display":"JH","full_name":"JH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JH
Rated Excellent • 5.00/5
Read more product reviews

Great customer service

Mortgages • 13th October 2026

We applied for a mortgage holiday and the customer service was excellent. They were prompt, helpful and completed our request without delay or disruption. I would highly recommend.

{"display":"Paula Cannon","full_name":"Paula Cannon","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1767664.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Out mortgage advisor Devon

    Out mortgage advisor Devon was absolutely great, took all the pressure off us filling in the forms was so easy. And also helping in additional... Out mortgage advisor Devon was absolutely great, took all the pressure off us filling in the forms was so easy. And also helping in additional lending. Very smooth running and happily use Devon again to sort my mortgage out. Read more Read less

    {"display":"Louise H","full_name":"Louise H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Louise H 9th October 2026
  • 5.00/5

    My Underwriter Rebecca Hine was awesome.

    My Underwriter Rebecca Hine was awesome. She did her best to support me and my case.

    {"display":"Kitty","full_name":"Kitty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Kitty 8th October 2026
  • 5.00/5

    Customer service

    Being in financial difficulties is a horrible experience, I've been dealing with Louise and she has been outstanding between the help and support a credit to the building society

    {"display":"Mr T","full_name":"Mr T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mr T 5th October 2026
  • 5.00/5

    Great Service... thank you

    I rang today hoping to get a new product arranged but expecting the whole process to be long-winded. The absolute opposite occured. My options were... I rang today hoping to get a new product arranged but expecting the whole process to be long-winded. The absolute opposite occured. My options were easily discussed and I was delighted at the down to earth friendly approach of the mortgage advisor. Well done Louise, for making the process seamless and painless. I am very happy with the result. Thank you. Read more Read less

    {"display":"Colleen H","full_name":"Colleen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Colleen H 23rd September 2026
  • 4.00/5

    Remortgage completed, Devon was outstanding throughout

    We recently completed our remortgage, and while there were a few hold-ups and delays along the way with the wider team, we got the result... We recently completed our remortgage, and while there were a few hold-ups and delays along the way with the wider team, we got the result we needed. A special thank you to Devon, who was absolutely excellent throughout. She was proactive, professional, and went above and beyond to keep things moving forward when issues arose. While the overall process had some friction, Devon’s support made a huge difference. Read more Read less

    {"display":"Lorna Bastow","full_name":"Lorna Bastow","avatar":{"url":"\/assets\/uploads\/avatars\/users\/666654.png"}}'s avatar
    Mortgages
    Lorna Bastow 21st September 2026
  • 5.00/5

    Excellent customer service

    I spoke to Kerri and she was really helpful! She talked me through how to register for the online banking service so that it was... I spoke to Kerri and she was really helpful! She talked me through how to register for the online banking service so that it was really clear and easy for me to go ahead. She also explained how I can transfer money into an ISA from my savings account. She was really friendly - it's so nice to speak to someone on the phone who makes it easy and explains everything well. :) Read more Read less

    {"display":"Juliette C","full_name":"Juliette C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Juliette C 19th September 2026
  • 5.00/5

    Comprehensive website

    The website was clear and comprehensive to use. I completed an application form for an online regular savings account and was impressed on how easy... The website was clear and comprehensive to use. I completed an application form for an online regular savings account and was impressed on how easy it was to complete. Communication was prompt and instructions were informative. Interest rates were competitive when compared with similar savings products on other investment institutions. Read more Read less

    {"display":"Shirley D","full_name":"Shirley D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shirley D 8th September 2026
  • 5.00/5

    The computer said NO!

    Several calls required to sort a problem bu Tracy/Kath persisted and conquered the computer. Old fashioned good service!

    {"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John M 27th August 2026
  • 5.00/5

    Helpful Staff

    Always find the staff so helpful and freindly. Easy to park the car.

    {"display":"Christine B","full_name":"Christine B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    Christine B 26th August 2026

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