At last a financial institution that actually listens and has the patience to communication in simple English. Anything you do not understand a member of... At last a financial institution that actually listens and has the patience to communication in simple English. Anything you do not understand a member of staff will take their time to make sure you do. Good old-fashioned service. 6 out of 5!. Read more Read less

Friendly staff and prompt service.

You can talk to a human. You're made to feel welcome in branch. Other banks and building societies keep trying to do everything online ultimately... You can talk to a human. You're made to feel welcome in branch. Other banks and building societies keep trying to do everything online ultimately lost the personal touch. Well done for not forcing that trend. Read more Read less

I was recommended to Chorley Building Society by Louise who put me in contact with Candice. She went above and beyond to find a suitable... I was recommended to Chorley Building Society by Louise who put me in contact with Candice. She went above and beyond to find a suitable mortgage . Always at the end of a phone call or email to assist with any questions and kept me informed of the process throughout . Read more Read less

It has very competitive rates. It has very friendly, polite and helpful staff. It also is very easy to visit. Not aware of any chairs... It has very competitive rates. It has very friendly, polite and helpful staff. It also is very easy to visit. Not aware of any chairs to sit-on whilst waiting in branch though. An abundance of information is provided and is relatively easy to understand. It also was an excellent selection of savings products to suit most people. Read more Read less

Great service, lovely staff, open branches and face-to-face service.

I always feel confident that I am getting sound advice and savings guidance. All staff I discuss things with are friendly and very professional. And... I always feel confident that I am getting sound advice and savings guidance. All staff I discuss things with are friendly and very professional. And they always send me hard copies on request since my computer skills are not particularly good. Read more Read less

We have had the best experience we could have possibly asked for in obtaining our new mortgage through Chorley Building Society - a special thanks... We have had the best experience we could have possibly asked for in obtaining our new mortgage through Chorley Building Society - a special thanks goes to Lee Ellison for being a wonderful underwriter. Read more Read less

You can get through to a human being. While the mistake of putting us into the default fixed rate bond was wrong, Julie quickly resolved... You can get through to a human being. While the mistake of putting us into the default fixed rate bond was wrong, Julie quickly resolved it and wrote first class with the corrected information. Read more Read less