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Chorley Building Society reviews

Chorley Building Society Logo
Rated Excellent • 4.88/5

Chorley Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • FCA approved and regulated
    FCA approved and regulated
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 2,051 product reviews

Average score of 4.88/5
5 star
88%
4 star
10%
3 star
1%
2 star
0%
1 star
1%
Reviews for Chorley Building Society have trended negatively over the past 90 days

Chorley Building Society shines with its friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their competitive interest rates and local branches are a big hit, especially for those who prefer face-to-face service over online. Some find the online systems tricky and wish for more flexibility, but the team’s patience and support often make up for it.

Positive themes

  • Chorley Building Society’s staff are friendly, patient and genuinely helpful.
  • Savings accounts with Chorley Building Society offer competitive interest rates.
  • Opening and managing accounts with Chorley Building Society is easy and straightforward.

Negative themes

  • Online systems at Chorley Building Society can be confusing and problematic.
  • Some find the account processes slow or antiquated compared to modern banks.
  • Limited online features and lack of card payment options frustrate some savers.
Summarised by AI
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About Chorley Building Society

Chorley Building Society have been helping their members since the original formation in 1859.

Originally, Chorley Building Society was set up to help local mill workers buy a home. Since then, they have expanded their member-base but remained true to their mutual status by putting profits back into the Society to benefit members. Chorley Building Society is also engaged in fundraising, community activities and supporting local charities within Lancashire.

Chorley Building Society offer savings accounts and mortgages.

Chorley Building Society at a glance

Contact details

Website
Visit provider website
Phone
01257 235000
Main address
Key House, Foxhole Road, Chorley, Lancashire, PR7 1NZ
Social media

Reviews for Chorley Building Society

Showing 11 of 2051 company reviews • Last reviewed within 7 days

Great customer service from start to finish.

Mortgages • 19th March 2026

We had our self build mortgage with Chorley and the service we received throughout our build and upon completion has been excellent. It’s refreshing to... We had our self build mortgage with Chorley and the service we received throughout our build and upon completion has been excellent. It’s refreshing to be working with an organisation where you can pick up the phone and still speak to someone quickly and easily. Following the completion of our build we have remained with Chorley and moved to a repayment mortgage. Thank you to Louise, Emily and the rest of the team at Chorley for their brilliant support throughout our build project. Read more Read less

{"display":"Zoe M","full_name":"Zoe M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Always a pleasure dealing with Chorley

Mortgages • 19th March 2026

Always a pleasure dealing with Chorley and made the stressful time of moving house a lot easier. Customer service, rates and the company standards receive... Always a pleasure dealing with Chorley and made the stressful time of moving house a lot easier. Customer service, rates and the company standards receive a big thumbs up from us Read more Read less

{"display":"Stephanie F","full_name":"Stephanie F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I was particularly impressed to receive a telephone...

    I was particularly impressed to receive a telephone call following a transaction reversal that I did online. It was very reassuring to know that someone... I was particularly impressed to receive a telephone call following a transaction reversal that I did online. It was very reassuring to know that someone was actually keeping and eye on my account and when something seemed a little unusual, they telephoned me to check that what had happened. Read more Read less

    {"display":"Mrs C","full_name":"Mrs C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mrs C 18th March 2026
  • 5/5

    You always get to speak to a real person, they are a...

    You always get to speak to a real person, they are always pleasant and very helpful. I got the help I wanted quickly. I am delighted with the service.

    {"display":"Tracey ","full_name":"Tracey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    Tracey 18th March 2026
  • 5/5

    We first had a mortgage arranged by a financial advi...

    We first had a mortgage arranged by a financial advisor through Charley over two years ago. We hen renewing we shopped around then spoke to... We first had a mortgage arranged by a financial advisor through Charley over two years ago. We hen renewing we shopped around then spoke to Charley who sorted a good renewals deal conducted in a helpful and professional manner at times to suit my partner and I. Read more Read less

    {"display":"Susan b","full_name":"Susan b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Susan b 18th March 2026
  • 5/5

    friendly and efficient staff always ready to help an...

    friendly and efficient staff always ready to help and explain

    {"display":"margaret m","full_name":"margaret m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISAs
    margaret m 17th March 2026
  • 5/5

    Above and Beyond service Mark Rothwell

    I dealt with Mark throughout my process and I can tell you that he was excellent from start to finish even keeping me up to... I dealt with Mark throughout my process and I can tell you that he was excellent from start to finish even keeping me up to date with products and services that would benefit me, great service Read more Read less

    {"display":"Aaron C","full_name":"Aaron C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Aaron C 17th March 2026
  • 5/5

    Professional service!

    Answered phone quickly, knowledgeable and friendly service.

    {"display":"Graham S","full_name":"Graham S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Graham S 16th March 2026
  • 5/5

    Great support via newsletters and phone

    Great updates via newsletters. Good range of products for all pockets. Friendly, professional and knowledgeable staff available by phone.

    {"display":"Angela H","full_name":"Angela H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Angela H 15th March 2026
  • 5/5

    Great customer service every time!

    Great customer service every time! lovely, knowledgeable advisors.

    {"display":"viro","full_name":"viro","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    viro 14th March 2026
  • 3/5

    Looking for better interest rates on savings accounts

    Looking for better interest rates on savings accounts

    {"display":"Mark T","full_name":"Mark T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark T 13th March 2026

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