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Swansea Building Society reviews

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Rated Good 4.08/5

Swansea Building Society reviews

Unverified business

Review summary

People rate this company as Good based on 4 product reviews

Average score of 4.08/5
5 star
75%
4 star
0%
3 star
0%
2 star
0%
1 star
25%

Latest positive rating

5/5

Excellent customer service-traditional personal touch

As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer... As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Read more Read less

{"display":"Matthew Evans","full_name":"Matthew Evans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Matthew Evans 6th April 2024

Latest negative rating

1/5

Changed my view from experience.

Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered... Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Read more Read less

{"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/522414.png"}}'s avatar
Savings
Malcolm Chester 20th April 2023

About Swansea Building Society

Swansea Building Society's mission statement is to maintain and enhance its reputation as an independent financial institution in Wales. Smart Money People is the place for Swansea Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Swansea Building Society at a glance

Reviews for Swansea Building Society

Showing 4 of 4 company reviews

Excellent customer service-traditional personal touch

Savings 6th April 2024

As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer... As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Read more Read less

Rated Excellent 5/5
Read more product reviews

Changed my view from experience.

Savings 20th April 2023

Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered... Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    Superb Support and Customer Service from Carmarthen Branch

    Don't live near a branch so opened an account with them through the Carmarthen Branch (by post and telephone). Absolutely superb support and customer service... Don't live near a branch so opened an account with them through the Carmarthen Branch (by post and telephone). Absolutely superb support and customer service - the best I've experienced from any financial institution. Would highly recommend the Swansea Building Society and the Carmarthen Branch to anyone Read more Read less

    {"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/522414.png"}}'s avatar
    Savings
    Malcolm Chester 3rd March 2023
  • 5/5

    Opening branches, not closing them.

    Fantastic building society. They offer great savings rates and their customer service is excellent. They also offer very good mortgages to key workers in recognition of their efforts.

    {"display":"Hywel","full_name":"Hywel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hywel 15th January 2022
    Swansea Building Society are low on reviews. Used one of their products? Why not write a review.

    Products from Swansea Building Society

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