Swansea Building Society reviews
Swansea Building Society reviews
Review summary
People rate this company as Good based on 4 product reviews
Latest positive rating
Excellent customer service-traditional personal touch
As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer... As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Read more Read less
Latest negative rating
Changed my view from experience.
Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered... Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Read more Read less
About Swansea Building Society
Swansea Building Society's mission statement is to maintain and enhance its reputation as an independent financial institution in Wales. Smart Money People is the place for Swansea Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.
Swansea Building Society at a glance
Reviews for Swansea Building Society
Showing 4 of 4 company reviews
Excellent customer service-traditional personal touch
As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer... As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Read more Read less
Changed my view from experience.
Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered... Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Read more Read less
Products from Swansea Building Society
Showing all products offered by Swansea Building Society
Savings
by Swansea Building SocietySwansea Building Society savings reviews can help you to find out more about life at Swansea Building Society. How easy is it to contact Swansea Building Society? And how friendly...
Savings
by Swansea Building SocietySwansea Building Society savings reviews can help you to find out more about life at Swansea Building Society. How easy is it to contact Swansea Building Society? And how friendly...
Mortgages
by Swansea Building SocietySwansea Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money...
Mortgages
by Swansea Building SocietySwansea Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money...
Insurance
by Swansea Building SocietySwansea Building Society home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Swansea Building Society handle...
Insurance
by Swansea Building SocietySwansea Building Society home insurance reviews can tell you how good this product really is. How quickly did you get the policy documents? How well did Swansea Building Society handle...
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