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Swansea Building Society reviews

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Rated Average • 3.47/5

Swansea Building Society reviews

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Review summary

People rate this company as Average based on 6 product reviews

Average score of 3.47/5
5 star
67%
4 star
0%
3 star
0%
2 star
0%
1 star
33%
Reviews for Swansea Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Have just opened an online account with Swansea Buil...

Have just opened an online account with Swansea Building Society. The process was very straightforward and the account showed up in My Accounts very quickly.... Have just opened an online account with Swansea Building Society. The process was very straightforward and the account showed up in My Accounts very quickly. Also opened a regular saver account. It is a pity more accounts cannot be opened online as I had to email the forms for the regular saver to be opened but, to be fair, they were on to opening the account as soon as they received the forms. Spoke to a member of staff of the Swansea Branch re a query and they were extremely helpful. They are not the most up to date in relation to their online offering but I would highly recommend. Read more Read less

{"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/522414.png"}}'s avatar
Savings
Malcolm Chester 12th August 2025

Latest negative rating

1/5

Current manager mumbles branch works to close to the...

Current manager mumbles branch works to close to the book no flexibility not really customer friendly but a good actor for a local building society... Current manager mumbles branch works to close to the book no flexibility not really customer friendly but a good actor for a local building society makes his mind up by looking nothing like previous managers Read more Read less

{"display":"Aarichard","full_name":"Aarichard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Aarichard 3rd July 2025
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About Swansea Building Society

Swansea Building Society's mission statement is to maintain and enhance its reputation as an independent financial institution in Wales. Smart Money People is the place for Swansea Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Swansea Building Society at a glance

Reviews for Swansea Building Society

Showing 6 of 6 company reviews

Have just opened an online account with Swansea Buil...

Savings • 12th August 2025

Have just opened an online account with Swansea Building Society. The process was very straightforward and the account showed up in My Accounts very quickly.... Have just opened an online account with Swansea Building Society. The process was very straightforward and the account showed up in My Accounts very quickly. Also opened a regular saver account. It is a pity more accounts cannot be opened online as I had to email the forms for the regular saver to be opened but, to be fair, they were on to opening the account as soon as they received the forms. Spoke to a member of staff of the Swansea Branch re a query and they were extremely helpful. They are not the most up to date in relation to their online offering but I would highly recommend. Read more Read less

{"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/522414.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Current manager mumbles branch works to close to the...

Mortgages • 3rd July 2025

Current manager mumbles branch works to close to the book no flexibility not really customer friendly but a good actor for a local building society... Current manager mumbles branch works to close to the book no flexibility not really customer friendly but a good actor for a local building society makes his mind up by looking nothing like previous managers Read more Read less

{"display":"Aarichard","full_name":"Aarichard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Excellent customer service-traditional personal touch

    As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer... As always Swansea Building Society gives excellent customer service with a traditional personal touch. Really good interest rates too with good advice, making the customer aware. This is my experience with the Cowbridge branch. Read more Read less

    {"display":"Matthew Evans","full_name":"Matthew Evans","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Matthew Evans 6th April 2024
  • 1/5

    Changed my view from experience.

    Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered... Their non-online online provision is dreadful. Online in name only. Can't open accounts online, only by paper. Can't transfer money automatically, has to be entered on-line then manually authorised. Can't download statements, have to ask for a paper statement to be posted. Claim to do electronic ISA transfers but don't as they have to send a form for you to sign when they get a transfer out request but it is never mentioned until the form arrives in the post (by the time they sent the form 2 other ISA transfers had been completed). If they send you a secure message they don't inform you that a message is there you have to log on to check. Abysmal online service not worth bothering with. Read more Read less

    {"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/522414.png"}}'s avatar
    Savings
    Malcolm Chester 20th April 2023
  • 5/5

    Superb Support and Customer Service from Carmarthen Branch

    Don't live near a branch so opened an account with them through the Carmarthen Branch (by post and telephone). Absolutely superb support and customer service... Don't live near a branch so opened an account with them through the Carmarthen Branch (by post and telephone). Absolutely superb support and customer service - the best I've experienced from any financial institution. Would highly recommend the Swansea Building Society and the Carmarthen Branch to anyone Read more Read less

    {"display":"Malcolm Chester","full_name":"Malcolm Chester","avatar":{"url":"\/assets\/uploads\/avatars\/users\/522414.png"}}'s avatar
    Savings
    Malcolm Chester 3rd March 2023
  • 5/5

    Opening branches, not closing them.

    Fantastic building society. They offer great savings rates and their customer service is excellent. They also offer very good mortgages to key workers in recognition of their efforts.

    {"display":"Hywel","full_name":"Hywel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hywel 15th January 2022
    Swansea Building Society are low on reviews. Used one of their products? Why not write a review.
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