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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (149 reviews)

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4.74

Based on 149 reviews, last reviewed 3rd Oct 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Amazing customer support My mortgage advisor remained the same throughout the process and was always aware of the status of my application without ever having to revisit previ... Read more Reviewed on: 3rd October 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

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About this product

Suffolk Building Society offer mortgages for many circumstances including first time buyers, remortgages, later life and renovation projects.

You can also apply for a Suffolk Building Society mortgage if you’re an expat with a residential or buy to let property in England or Wales.

Suffolk Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (149)

Pro

The Society with outstanding people skills. Reviewed on: 7th February 2023

High rates, crazy termination clauses and difficult to deal with

We have found the Society difficult to deal with, you can’t do anything online, very slow at communicating, lots of errors in communications (like the wrong dates on mortgage statement) and the fees they have are extremely high in comparison to market rates. Reviewed on: 7th February 2023

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for taking the time to bring your concerns to our attention. We are very sorry to hear about your recent experience with us. This is certainly not the service we strive for and we're sorry we didn't meet your expectations. Please be assured that we have conducted a full internal review following the mortgage statement error, after recognising and rectifying this as soon as possible for members. If you would like to discuss any specific issues further please do email us at [email protected]. Response date: 9th February 2023

Excellent People and Company.

Two years ago I applied for a mortgage with the then Ipswich Building Society now Suffolk Building Society. It was a thorough process but at all times I was kept properly informed by the person who was handling the application. I felt this person knew exactly what she was doing. At all times she was polite and pleasant to deal with. My application was successful. I would thoroughly recommend the Suffolk Building Society. It is a much more personal service, the people are very nice. Reviewed on: 7th February 2023

Delightful, considerate and human building society

We took out a mortgage on our house to help children get on the property ladder and have found Ipswich now Suffolk Building Society a friendly, professional and human organisation - just like building societies and banks used to be but so few are these days. A great team of people. Reviewed on: 25th November 2022

Efficient and friendly

Every time I’ve called I’ve always got to speak to someone straight away which is unusual for most mortgage companies who have huge waiting times. Suffolk are virtually instant even in a busy mortgage crisis period. Another huge plus is that it’s always been a British person I’ve spoken to who’s easy to understand. I find that a big proportion of financial institutions employ people who are hard to understand with heavy accents. I think this company is so good I will be moving my other buy to let’s over to them as soon as is viable. Reviewed on: 26th October 2022

Pleasant people to deal with, but unnecessarily slow.

It took too long to finalise, which held up completion; so by the time it did the rate had increased noticeably, done in a speedier time-frame, (very do-able) it would have been at the original quote, around a hundred pounds a month cheaper. The people are all helpful and friendly. Reviewed on: 19th October 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review and we are sorry to read your understandable disappointment with our timeframes. In recent months the mortgage market has faced unprecedented demand, resulting in the Society receiving a large volume of mortgage enquiries, and applications, during a short space of time. We took swift action to address this but, regrettably, we naturally found our service times increasing – we know this is far from ideal. Thank you for your comments about our staff and we are pleased you were provided with a good service. Response date: 20th October 2022

WORST MORTAGE COMPANY...

In my personal and financial career spanning over 40 years, this is the WORST organisation that I have ever had the misfortune to be involved with. They are inefficient, poor-quality staff, take time to make decisions (many weeks), constantly going back and forth mostly on nit-picking matters (why not ask all or any questions early on / up-front?). I am a credible person, no financial issues and approved mortgage in principle. But they and the surveyor constantly mess around. Also, if they have issues with expats, then they should get out of that part of the business. So much stress for me and my broker, waisted my money on costs, and my time. People do not deserve to be treated this way, and they don’t care! As a consequence of what I have been through with them, I have given up on a future retirement in UK and changed my plan and not go back home to where I was brought up in Cornwall. Keep away from them and go to another mortgage company. Reviewed on: 6th June 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review and we are very sorry to hear about your recent experience with us. This is certainly not the service we strive for, so we are very disappointed to hear we did not meet our, or your, expectations. Please be assured that we are conducting an internal review so we can learn what went wrong and how we can improve our service. Response date: 7th June 2022

efficient,understanding flexible

Helped us get a short term mortgage when we were close to retirement when other agencies were less flexible in light of lack of a final pension calculation for a final salary pension which was still pending but subsequently agreed. Reviewed on: 16th March 2022

Mortgages for older people

My husband and I sought a short term (5 year) mortgage when we decided to move into a new build house some years after retirement. We were given every consideration and the mortgage was explained clearly. We will have paid it off later this year. It has enabled us to have the benefits of a warm, easy to run house in our later years. Thank you Suffolk Building Society. Reviewed on: 15th March 2022

Brilliant to deal with, from start to finish!

As per the title - friendly, helpful people who made obtaining a mortgage for an "older" retired person possible, where so many others would not even have the conversation. Thank you all for doing exactly what you promised - every time! A little more, in the end, too! Reviewed on: 15th March 2022

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