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Barbara Page

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All reviews (3)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Disappointed

As fix end approaches, started shopping around, and this company is no longer the cheapest or best deal, so will be moving. Have been very satisfied up to now, but maybe now I am over 70 they don't want my business. Disappointed Reviewed on: 13th August 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Hi Barbara, thanks for taking the time to leave us a review. We’re sorry to hear that the product you were offered didn’t appeal to you. We pride ourselves on offering the same mortgage rates to members of all ages, we also have no maximum age on any of our products. We constantly review our products to ensure that rates are competitive and provide fair value, and to balance the needs of savings and mortgage members. If you’d like to get in touch with us again please feel free to email us at [email protected] Response date: 14th August 2025

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Happy to Recommend

Lovely polite lady, no pressing buttons or ghastly music, and she was easily understood, exceedingly knowledgeable and quickly put me at ease, as I was anxious over my fix ending, and the likely increased cost I was facing Reviewed on: 18th June 2024

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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Pleasant people to deal with, but unnecessarily slow.

It took too long to finalise, which held up completion; so by the time it did the rate had increased noticeably, done in a speedier time-frame, (very do-able) it would have been at the original quote, around a hundred pounds a month cheaper. The people are all helpful and friendly. Reviewed on: 19th October 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review and we are sorry to read your understandable disappointment with our timeframes. In recent months the mortgage market has faced unprecedented demand, resulting in the Society receiving a large volume of mortgage enquiries, and applications, during a short space of time. We took swift action to address this but, regrettably, we naturally found our service times increasing – we know this is far from ideal. Thank you for your comments about our staff and we are pleased you were provided with a good service. Response date: 20th October 2022

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