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Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (98 reviews)

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4.65

Based on 98 reviews, last reviewed 13th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Lynmede Mortgage - Stephen Lye From a personal customer service perspective Suffolk Building Society are excellent. I would like to personally thank Stephen Lye for his excellent cu... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Incompetent, frustrating and time-wasters Utterly incompetent. Took 2 months to event get our re-mortgage application processed (costing time, and money) and then every single thing we put was... Read more Reviewed on: 13th March 2025

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About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if...

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Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (98)

Lack of customer service

Unable to provide accurate information or clear updates. Chose as local but shall stick with a bigger mortgage provider. Reviewed on: 11th September 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for providing us with your feedback and we are sorry our usual high standards fell short for your mortgage enquiry. We are currently experiencing a high volume of enquiries and appointments, which, sadly, have clearly impacted our ability to give you the service we strive for. Your feedback is incredibly useful as it helps us to monitor our service standards and, having fallen short of expectations, we will review this and act accordingly. Thank you once again. Response date: 14th September 2021

Avoid at all costs!!

reviews IBS As it says on the title, avoid IBS! Having had a mortgage with the society for close to 5 years, they have outrageously high early repayment charges( much higher than any other lender). Poor customer service, no customer loyalty. Archaic in lending- no opportunity to speak with someone at any senior level, if you request a call back with senior management they will forward messages on. Highly judgemental organisation that needs to move to the 21st century. So plea... Reviewed on: 16th August 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review of our mortgages. We are sorry to read you have been unhappy with our service and in particular our Early Repayment Charge. All of the fees and charges relating to our mortgages are displayed upfront and listed in the individual ESIS document, so we are sorry that you feel unhappy with those charged on redemption of your mortgage. In relation to your comment about being unable to speak with a member of our senior management team we apologise for not being a... Response date: 24th August 2021

Helpful, professional and a good mortgage deal

It is very easy to contact Ipswich Building society and to speak to an advisor. I received good advice and I am very happy with my mortgage. Everything was set up with the minimum of fuss. Reviewed on: 15th July 2021

Got there in the end

Overall our experience wasn't a possitive one. From a Feb 2021 engagement we ended up with a July 2021 completion. Whilst I was always able to contact the IBS team, I had to work hard to chase these communications/milestones and never felt an urgency to IBS driving these outcomes. Every time a response was made to IBS, it was subjected to a 10 working day turnaround time; this increased to 12 days towards the end of our processing. This heavily impacted the overall timetable... Reviewed on: 14th July 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for providing your feedback which is greatly appreciated and has been passed on to the relevant departments at the Society. I’m sorry that your application wasn’t processed efficiently and for the amount of time it has taken to get through to completion. We have recently received unprecedented application volumes due partly to the stamp duty deadline and unfortunately as a result, our usual service standards slipped below the level we aim to provide our customers with. ... Response date: 26th July 2021

Mortgage

You had to find a lot of paperwork, funny how we passed the credit check, but failed the ID check as we didn't have enough check points, like loans, debts, credit cards, HP's. And the time limit on the Mortgage was very tight to the move date, which was brought forward to accommodate the application expiry date. (Maybe we applied too early, but it was after we sold and the chain was complete). Reviewed on: 14th July 2021

Oldies can get mortgages

Needed a few more pennies and so who else but Ipswich Building Society. Reviewed on: 20th April 2021

Helpful and efficient

Ipswich Building Society explained the process very clearly at each stage. My mortgage consultant was extremely helpful and efficient, she responded to my questions and queries very promptly and in general the process went very smoothly. Reviewed on: 20th April 2021

My requirement fully met and staff knowledgeable

We got there in the end but some delays due to Covid and valuation delays Reviewed on: 31st March 2021

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