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Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

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If they had a zero stars

If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently fortunate to clear a large part of my mortgage. Due to a change in circumstances, I reapplied for additional borrowing against my mortgage, which was less then I had cleared only a few months before. Nothing else has chanced in my circumstances, but they declined the additional borrowing. Whilst I understand this is their right, it is the excuse they have given, which baffles and frustrates me. Apparently, you must say, or give the impression that you will have the mortgage and be a customer for at least 6 years (despite taking out a 2 year fixed rate deal), or they will automatically decline you. I was honest with my intent to clear the mortgage at the end of the two year fixed rate deal, and this was the reason they declined me. I’m still in shock! This, coupled with the poor customer service means I will definitely be moving from Suffolk to another provider asap. Reviewed on: 10th September 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Dear Simon, thanks for taking the time to leave a review. We’re sorry that our mortgage service has not met your expectations. If you’d like to have a discussion with someone offline, please email [email protected]. Response date: 18th September 2025

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