Write a review

Newsletter

Go to business site

Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.74 (149 reviews)

View other Suffolk Building Society, formerly Ipswich Building Society products

4.74

Based on 149 reviews, last reviewed 3rd Oct 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Amazing customer support My mortgage advisor remained the same throughout the process and was always aware of the status of my application without ever having to revisit previ... Read more Reviewed on: 3rd October 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

Visit provider site Read all reviews Write a review

About this product

Suffolk Building Society offer mortgages for many circumstances including first time buyers, remortgages, later life and renovation projects.

You can also apply for a Suffolk Building Society mortgage if you’re an expat with a residential or buy to let property in England or Wales.

Suffolk Building Society mortgage reviews help you find out what it’s like to be a customer. If you’ve used Suffolk Building Society before, you can also leave a review and share your experience.

Review Suffolk Building Society, formerly Ipswich Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (149)

Ipswich-so easy to do business with

I needed money to purchase a dream motorhome. Rang Ipswich, thinking this is going to be difficult, but they agreed in principal very quickly. Money arrived on time and what’s more so much cheaper than a bank! Thank you Ipswich ! Reviewed on: 17th September 2021

Lack of customer service

Unable to provide accurate information or clear updates. Chose as local but shall stick with a bigger mortgage provider. Reviewed on: 11th September 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for providing us with your feedback and we are sorry our usual high standards fell short for your mortgage enquiry. We are currently experiencing a high volume of enquiries and appointments, which, sadly, have clearly impacted our ability to give you the service we strive for. Your feedback is incredibly useful as it helps us to monitor our service standards and, having fallen short of expectations, we will review this and act accordingly. Thank you once again. Response date: 14th September 2021

Avoid at all costs!!

reviews IBS As it says on the title, avoid IBS! Having had a mortgage with the society for close to 5 years, they have outrageously high early repayment charges( much higher than any other lender). Poor customer service, no customer loyalty. Archaic in lending- no opportunity to speak with someone at any senior level, if you request a call back with senior management they will forward messages on. Highly judgemental organisation that needs to move to the 21st century. So pleased to have left them and have always advised family and friends to AVOID! Reviewed on: 16th August 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review of our mortgages. We are sorry to read you have been unhappy with our service and in particular our Early Repayment Charge. All of the fees and charges relating to our mortgages are displayed upfront and listed in the individual ESIS document, so we are sorry that you feel unhappy with those charged on redemption of your mortgage. In relation to your comment about being unable to speak with a member of our senior management team we apologise for not being able to meet this request – we will take this feedback on board and are committed to improving service standards for our members. Once again thank you for your feedback and we apologise we did not meet your expectations. Response date: 24th August 2021

Helpful, professional and a good mortgage deal

It is very easy to contact Ipswich Building society and to speak to an advisor. I received good advice and I am very happy with my mortgage. Everything was set up with the minimum of fuss. Reviewed on: 15th July 2021

Got there in the end

Overall our experience wasn't a possitive one. From a Feb 2021 engagement we ended up with a July 2021 completion. Whilst I was always able to contact the IBS team, I had to work hard to chase these communications/milestones and never felt an urgency to IBS driving these outcomes. Every time a response was made to IBS, it was subjected to a 10 working day turnaround time; this increased to 12 days towards the end of our processing. This heavily impacted the overall timetable significantly. As a self build mortgage, our engagement continues. We will draw down funds against our build milestones so this has to be an effective and timely process. Thus far, it hasn't. I find myself having to think 6 weeks ahead from the imperative date of stage funds reciept to work back factoring in IBS lead times and any additional lead time associated to instructing a revaluation of the property. This shouldn't be the norm; I've created a workaround. I understand very well the impact of remote working over the past 16 months. I understand how this can impact on day to day processes but I could not tell my Customers that their requests are sublect to a 2+ week delay. Are further resource is needed to meet your demand?. It cannot be purely attributed to the pandemic therefore perhaps internal procedures or a triage function is required to route work to the right teams at the right time. Reviewed on: 14th July 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for providing your feedback which is greatly appreciated and has been passed on to the relevant departments at the Society. I’m sorry that your application wasn’t processed efficiently and for the amount of time it has taken to get through to completion. We have recently received unprecedented application volumes due partly to the stamp duty deadline and unfortunately as a result, our usual service standards slipped below the level we aim to provide our customers with. The Society are committed to making improvements to ensure that this doesn’t happen again, as a result we have made investment within our underwriting department with further staff resource now in place and a significant IT system upgrade in the works. Thank you once again for your feedback and I wish you well with your self build project. Response date: 26th July 2021

Mortgage

You had to find a lot of paperwork, funny how we passed the credit check, but failed the ID check as we didn't have enough check points, like loans, debts, credit cards, HP's. And the time limit on the Mortgage was very tight to the move date, which was brought forward to accommodate the application expiry date. (Maybe we applied too early, but it was after we sold and the chain was complete). Reviewed on: 14th July 2021

Oldies can get mortgages

Needed a few more pennies and so who else but Ipswich Building Society. Reviewed on: 20th April 2021

Helpful and efficient

Ipswich Building Society explained the process very clearly at each stage. My mortgage consultant was extremely helpful and efficient, she responded to my questions and queries very promptly and in general the process went very smoothly. Reviewed on: 20th April 2021

My requirement fully met and staff knowledgeable

We got there in the end but some delays due to Covid and valuation delays Reviewed on: 31st March 2021

Do you have a different Suffolk Building Society, formerly Ipswich Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Molo Finance 3.66 from 42 reviews
Tracker Rate Mortgage
from NatWest 4.23 from 5 reviews
Mortgages
from Kent Reliance 2.49 from 29 reviews

Want to see more from Suffolk Building Society, formerly Ipswich Building Society?

Savings
from Suffolk Building Society, formerly Ipswich Building Society 4.92 from 2510 reviews
Home Insurance
from Suffolk Building Society, formerly Ipswich Building Society 4.13 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub