Kent Reliance: Mortgages reviews

Name: Mortgages
Rating: 1.48 (25 reviews)

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1.48

Based on 25 reviews, last reviewed 24th Nov 2022

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

3 star

84%

Latest highest rating:

4

VERY PROFESSIONAL TEAM VERY HAPPY WITH THE OVERALL EXPERIENCE FROM START TO FINISH GOOD TEAM Reviewed on: 4th June 2020

Latest lowest rating:

1

Review of Mortgage offer My circumstances are: 09/06/2022 – A letter was received from Kent Reliance stating my fixed rate mortgage was coming to an end and outlined severa... Read more Reviewed on: 24th November 2022

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About the Mortgages

Kent Reliance mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Kent Reliance mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

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Kent Reliance Mortgages reviews (25)

Review of Mortgage offer

My circumstances are: 09/06/2022 – A letter was received from Kent Reliance stating my fixed rate mortgage was coming to an end and outlined several options open to me. One of those was to choose another fixed rate deal. I chose a fixed rate five-year deal at 3.44% and applied for the same as this was similar to my existing mortgage. 19/07/2022 – A letter was received from Kent Reliance outlining a mortgage offer of five years at a fixed rate of 3.44%. The various forms in accepting the offer were completed and returned. 15/08/2022 – A letter was received from Kent Reliance stating that my mortgage was linked to a Standard Variable rate and the rate was now 7.83%. The payments were over double what I had been paying and what the mortgage offer was. 22/08/2022 – I telephoned Kent Reliance and after a considerable time in the queue spoke to an agent who informed me to ignore the letter I had received, that I would be on the new product from 01/09/2022 and that I would receive confirmation soon after that. There was nothing further I needed to do. (To date (24/11/2022) no communication has been received). 28/09/2022 – Without explanation an amount was taken out of my account by Kent Reliance at almost three times the fixed rate amount and far more than the letter stated on 15/08/2022. 30/09/2022 – I telephoned Kent Reliance and again spent a considerable amount of time in the queue. I explained everything to the agent, who informed me there was nobody available to deal and that somebody from the retentions team would call me back later that day. I stated that I wasn’t happy with this and a complaint was raised. I was told somebody would call me back within three days in relation to the complaint. (No call backs were made). I followed it up by sending an email of my complaint. 04/10/2022 – I telephoned Kent Reliance at 10am and was informed I was 129th in the queue. There was an option to save my place in the queue and have a call back. I chose this option. No call back was made. 05/10/2022 – I telephoned Kent Reliance at 9am and again waited a considerable amount of time to speak to an agent who informed me that the new fixed rate mortgage would be in place this month and overpayments taken would be refunded. I further call was received from Kent Reliance who confirmed the new product had been activated and I would receive confirmation shortly. To date (24/11/2022) the new product is not activated and no confirmation has been received by myself. 07/10/2022 – A letter was received acknowledging my complaint, which would be investigated and responded to within four weeks. A telephone number was provided as a contact for any questions. 28/10/2022 – A further letter was received from the complaint's specialist stating that the matter was still being investigated and a response would be sent within a further four weeks. A contact number was provided for any questions. 28/10/2022 – An amount was taken out of my account by Kent Reliance at almost twice the fixed rate amount. I telephoned Kent Reliance and after twenty minutes pressed the option to keep my place in the queue and receive a call back. I also tried to contact the complaints specialist and left a message for them to call me back. No call back was received from either an agent or the complaints handling specialist. 31/10/2022 – I telephoned Kent Reliance at 9am and waited a considerable amount of time to speak to an agent. They informed me that the new mortgage was active and that the significant overpayments would be refunded within ten working days. No refunds have been received. Reviewed on: 24th November 2022

Disgusting service.

I agree with all the reviews Ive read. Ive had 13 mortgages during the last 15 years, mostly buy to let mortgages, and I've never had an issue. Mortages are simple transactions, a simple contract, you pay monthly and they provide the goods, easy....... until I went with Kent Reliance! In 2017 they took 5 Months to process my mortgages, similar to other reviews Ive read they lied constantly, had I known it would take this long Id have gone with someone else. When I did a product switch they took the money twice, 2.4k. It took me 9 calls and 2 months to get the money back, they kept trying to convince me I was wrong. They refuse to honour an existing agreement because they took too long to process it...... the list is endless. All other mortgage companies Ive worked with seem fine, this lot are just foul. They tell you stuff on the phone and it never happens. Its a horrendous, lie after lie. DO NOT USE THIS COMPANY. Reviewed on: 11th November 2022

Disgrace

After seven weeks waiting on a mortgage application and much chasing of my broker Kent Reliance finally admitted they hadn’t done anything with my application because they didn’t know how to port my joint mortgage to a new sole mortgage on a new house. Their disorganisation, deceit and sheer ineptitude is astounding. Be warned that your house purchase is at risk if you use Kent Reliance. They do not care! If your broker wants to discuss a Kent Reliance mortgage with you ask them for more options for the sake of your house purchase, and your sanity! Reviewed on: 23rd August 2022

Disgrace

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Kent Reliance: Mortgages reviews

No new 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About the Mortgages

Review Kent Reliance: Mortgages now

Kent Reliance Mortgages reviews (25)

Review of Mortgage offer

Disgusting service.

Disgrace

Disgrace

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