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Kent Reliance: Mortgages reviews

Name: Mortgages
Rating: 1.43 (28 reviews)

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1.33

Based on 28 reviews, last reviewed 26th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

85%

Latest highest rating:

4

VERY PROFESSIONAL TEAM VERY HAPPY WITH THE OVERALL EXPERIENCE FROM START TO FINISH GOOD TEAM Reviewed on: 4th June 2020

Latest lowest rating:

1

Total Rip off We purchased a property in 2008, we did not have a deposit, the mortgage was for £90,000, I'm currently paying an interest rate of 10.25 percent, I ra... Read more Reviewed on: 26th March 2024

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About this product

Kent Reliance is a banking services provider and specialist lender. The lender only accepts mortgage applications from qualified mortgage advisors. It’s important to be confident that you understand the Ts and Cs and interest rate of a mortgage. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

Buying your home will likely be the largest financial decision you make in your lifetime. That’s why it’s important to find the right lender and mortgage for your needs. We collect Kent Reliance mortgage reviews to give you valuable insight into life as a Kent Reliance borrower.

Find out from homeowners why they chose a mortgage with Kent Reliance. Read about the main pros and cons they’ve experienced to make an informed decision about whether the lender is right for you. Learn more about the support provided by the lender and how communicative it is with its borrowers. Browse through our Kent Reliance mortgage reviews to find the ones most useful to you.

Did Kent Reliance help you buy your home? Share your honest experience with the lender by writing a review on Smart Money People. What mortgage do you have and have you been satisfied with it throughout the term? Share your experience with the application process and how supportive you felt Kent Reliance was throughout it. Have you been kept up to date with any important mortgage news and changes? Would you recommend the lender and mortgage to your family and friends? Whether good or bad, leave a Kent Reliance mortgage review today. Together, we can help people like you make better financial decisions.

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Kent Reliance Mortgages reviews (28)

Total Rip off

We purchased a property in 2008, we did not have a deposit, the mortgage was for £90,000, I'm currently paying an interest rate of 10.25 percent, I rang today and asked for the settlement amount and it's going to cost me more to pay it off then stay with them, I hate this company, they have ripped us off so much over the years with interest and you only hear from them if you are a few pounds short of their direct debit as you forgot to change the amount with your bank - thank goodness I only have £20,000 left to pay! Kent Reliance you are the worst bank ever, I will have a party once this amount is paid as it's like having a credit card, you can't get rid of the damn initial debt. Reviewed on: 26th March 2024

Kent UNreliance

Unfortunately have to leave this bad review about this company,but it would be fair. I read a lot of bad reviews and was still hopeful it's not gonna happen with me. We had a mortgage AIP with them , which took 7 days to get through, as it went to underwriters, as a specialist lender they are working with people like us, who has some adverse credit history in past. They knew all our circumstances, issued AIP, then went for a full mortgage offer, paid £500 for valuation, credit check, affordability is all good , we had couple of late payments in past , which are expiring in 5 (!!!) days and we have received a NO from them after 3 weeks of wasting our time and been advised to re-apply after these will expire, taking in account fact , that our house is not built until August this year, which is another 7-8 months to go, they couldn't even give an exception for that silly mistake which expires soon. I will definitely raise an appeal and if needed will reach to CEO and FCA, as this is unfair and we were overjudged. They saying about flexible approach on their website , but it's absolutely not flexible, as they asked us to accept higher fixed rate over longer period and we accepted it. if we wouldn't have small issues in past, we wouldnt got with Kent ever, but only because they are adverse specialists, we had to and didn't know they will get us picked for one small thing of returned DD, which was paid ON TIME later and didn't even cause any late payment. Other than that we fit into their criteria listed on the website + we have a stable income, been working in the same place for 12 years, we have a deposit, on existing mortgage in 7 years never missed a payment ever. e We are serious buyers with stable income well above average and we have a disabled child, who is desperately waiting for her own room in a new house and now I have so say "No" to her, because suddenly KR is becoming very picky around failed DD, so it's a massive let down from their side, especially after a long wait and they could do a small exception around those 5 days, especially house will be only ready in 7-8 months time. Reviewed on: 17th January 2024

Avoid

Company had given two mortgages and refused third with no changes to the company, completely unprofessional and just here to waste peoples time Do not use plea t if professional lenders out there Reviewed on: 9th August 2023

Beware , would not go near this company

This company cost me alot of money due to negligent behaviour and even lied to me..I would avoid at all costs. Reviewed on: 18th April 2023

Review of Mortgage offer

My circumstances are: 09/06/2022 – A letter was received from Kent Reliance stating my fixed rate mortgage was coming to an end and outlined several options open to me. One of those was to choose another fixed rate deal. I chose a fixed rate five-year deal at 3.44% and applied for the same as this was similar to my existing mortgage. 19/07/2022 – A letter was received from Kent Reliance outlining a mortgage offer of five years at a fixed rate of 3.44%. The various forms in accepting the offer were completed and returned. 15/08/2022 – A letter was received from Kent Reliance stating that my mortgage was linked to a Standard Variable rate and the rate was now 7.83%. The payments were over double what I had been paying and what the mortgage offer was. 22/08/2022 – I telephoned Kent Reliance and after a considerable time in the queue spoke to an agent who informed me to ignore the letter I had received, that I would be on the new product from 01/09/2022 and that I would receive confirmation soon after that. There was nothing further I needed to do. (To date (24/11/2022) no communication has been received). 28/09/2022 – Without explanation an amount was taken out of my account by Kent Reliance at almost three times the fixed rate amount and far more than the letter stated on 15/08/2022. 30/09/2022 – I telephoned Kent Reliance and again spent a considerable amount of time in the queue. I explained everything to the agent, who informed me there was nobody available to deal and that somebody from the retentions team would call me back later that day. I stated that I wasn’t happy with this and a complaint was raised. I was told somebody would call me back within three days in relation to the complaint. (No call backs were made). I followed it up by sending an email of my complaint. 04/10/2022 – I telephoned Kent Reliance at 10am and was informed I was 129th in the queue. There was an option to save my place in the queue and have a call back. I chose this option. No call back was made. 05/10/2022 – I telephoned Kent Reliance at 9am and again waited a considerable amount of time to speak to an agent who informed me that the new fixed rate mortgage would be in place this month and overpayments taken would be refunded. I further call was received from Kent Reliance who confirmed the new product had been activated and I would receive confirmation shortly. To date (24/11/2022) the new product is not activated and no confirmation has been received by myself. 07/10/2022 – A letter was received acknowledging my complaint, which would be investigated and responded to within four weeks. A telephone number was provided as a contact for any questions. 28/10/2022 – A further letter was received from the complaint's specialist stating that the matter was still being investigated and a response would be sent within a further four weeks. A contact number was provided for any questions. 28/10/2022 – An amount was taken out of my account by Kent Reliance at almost twice the fixed rate amount. I telephoned Kent Reliance and after twenty minutes pressed the option to keep my place in the queue and receive a call back. I also tried to contact the complaints specialist and left a message for them to call me back. No call back was received from either an agent or the complaints handling specialist. 31/10/2022 – I telephoned Kent Reliance at 9am and waited a considerable amount of time to speak to an agent. They informed me that the new mortgage was active and that the significant overpayments would be refunded within ten working days. No refunds have been received. Reviewed on: 24th November 2022

Disgusting service.

I agree with all the reviews Ive read. Ive had 13 mortgages during the last 15 years, mostly buy to let mortgages, and I've never had an issue. Mortages are simple transactions, a simple contract, you pay monthly and they provide the goods, easy....... until I went with Kent Reliance! In 2017 they took 5 Months to process my mortgages, similar to other reviews Ive read they lied constantly, had I known it would take this long Id have gone with someone else. When I did a product switch they took the money twice, 2.4k. It took me 9 calls and 2 months to get the money back, they kept trying to convince me I was wrong. They refuse to honour an existing agreement because they took too long to process it...... the list is endless. All other mortgage companies Ive worked with seem fine, this lot are just foul. They tell you stuff on the phone and it never happens. Its a horrendous, lie after lie. DO NOT USE THIS COMPANY. Reviewed on: 11th November 2022

Disgrace

After seven weeks waiting on a mortgage application and much chasing of my broker Kent Reliance finally admitted they hadn’t done anything with my application because they didn’t know how to port my joint mortgage to a new sole mortgage on a new house. Their disorganisation, deceit and sheer ineptitude is astounding. Be warned that your house purchase is at risk if you use Kent Reliance. They do not care! If your broker wants to discuss a Kent Reliance mortgage with you ask them for more options for the sake of your house purchase, and your sanity! Reviewed on: 23rd August 2022

IRRESPONSBILE UNSAFE UNCARING

Applied for a remortgage. Gave all the information they needed and they said yes they would take me on. Valuer went round to survey and would not value it!!!! It is a seven bed house which requires two bathrooms and two kitchens. Birmingham City Council are my tenants. There is only one Lease and there is only one Title Deed. It is not two apartments. The surveyor reported that because it only had one electric meter (all that is needed as there is only one tenant) in the event of my defaulting they could not sell off the property as two apartments. They could not anyway as there is only one Title Deed and they know this. The frustrating thing is they would not discuss. Their decision was final. So I wasted my admin fee and my survey fee for nothing. Reviewed on: 19th July 2022

Waste of time

Don't trust this bank they wasted our time and money I had mortgage in principle with them after I make and offer in the house that I wanted to purchase and my broker made full application they reduced the amount and got in big trouble and I had to cancel everything. Go to high bank they are much better. Reviewed on: 12th July 2022

DO NOT WASTE YOUR TIME AND MONEY

Mess me around 3 months for remortgage my buy to let property they always had a excuse either system is down or case Menager away or waiting valuation and asking more documents over and over again end up lost £1400 fees and 3 months time DO NOT GO head with this company one of the worse company I have ever dealt JUST WASTE OF TIME AND MONEY Reviewed on: 5th July 2022

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