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C Z

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Review of the Kent Reliance, Mortgages:

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Disgusting service.

I agree with all the reviews Ive read. Ive had 13 mortgages during the last 15 years, mostly buy to let mortgages, and I've never had an issue. Mortages are simple transactions, a simple contract, you pay monthly and they provide the goods, easy....... until I went with Kent Reliance! In 2017 they took 5 Months to process my mortgages, similar to other reviews Ive read they lied constantly, had I known it would take this long Id have gone with someone else. When I did a product switch they took the money twice, 2.4k. It took me 9 calls and 2 months to get the money back, they kept trying to convince me I was wrong. They refuse to honour an existing agreement because they took too long to process it...... the list is endless. All other mortgage companies Ive worked with seem fine, this lot are just foul. They tell you stuff on the phone and it never happens. Its a horrendous, lie after lie. DO NOT USE THIS COMPANY. Reviewed on: 11th November 2022

C Z

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