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Kent Reliance: Mortgages reviews

Name: Mortgages
Rating: 1.43 (28 reviews)

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1.35

Based on 28 reviews, last reviewed 26th Mar 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

85%

Latest highest rating:

4

VERY PROFESSIONAL TEAM VERY HAPPY WITH THE OVERALL EXPERIENCE FROM START TO FINISH GOOD TEAM Reviewed on: 4th June 2020

Latest lowest rating:

1

Total Rip off We purchased a property in 2008, we did not have a deposit, the mortgage was for £90,000, I'm currently paying an interest rate of 10.25 percent, I ra... Read more Reviewed on: 26th March 2024

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About this product

Kent Reliance is a banking services provider and specialist lender. The lender only accepts mortgage applications from qualified mortgage advisors. It’s important to be confident that you understand the Ts and Cs and interest rate of a mortgage. Always consult the lender or an independent advisor if you have any questions or need help understanding your options.

Buying your home will likely be the largest financial decision you make in your lifetime. That’s why ...

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Kent Reliance Mortgages reviews (28)

Appalling customer service and rates

My advice to anyone looking for a mortgage, is to avoid this one like the plague. It is without question the most dreadful organisation I’ve ever come across. The customer service is laughable. I have been asking for my redemption statement on my mortgage, so that I can pay it off, for over 4 weeks. I have written, emailed, and telephoned. When I write with my request , in the format they have asked for, they reply days later to tell me to telephone with my request. When I tele... Reviewed on: 19th August 2019

The poorest of poor

I am unfortunately a mortgage customer of Kent Reliance - fortunately my fix term ends soon - I cannot wait to move away from them. Service from the start has been at best appalling - they make life so difficult and stressful. Changing the payment date of the DD you can only do it for certain dates in the moth which don't include the end or the start of the month when most people get paid - WHY?? I have just received a letter telling me that the fixed term is ending and to log o... Reviewed on: 16th August 2019

Mortgage Worry

Applied for a mortgage two months ago. KR request a continued stream of documentation - most of which they already have. Lots of false promises as we keep being told there will be a decision on our mortgage by the 'end of the week' - this is the fourth week now! Our vendors are becoming restless and looks like we may lose out on buying this house. Surely it cannot take this long - I'd rather have been turned down at the start so we could explore options as a new application wil... Reviewed on: 17th June 2019

my interest statement

I have used Kent Reliance for my buy to let Mortgage and had nothing but false promises from staff and supervisors All i have asked for is a statement of interest oct 15 to may 16 when my Mortgage finished and they cant even complete that task Absolutely hopeless ,they even charged me for the privilege Have now made 30 calls over 4 weeks and given up now Soooo frustrating Use this company and get nothing but trouble and lies Reviewed on: 11th September 2017

Horrendous

Our buyers have a Kent reliance mortgage they are constantly asking for more and more paperwork which we have already given them, changing the goalposts daily. Avoid like the plague - never been so stressed. Looking like we will lose the house we are going to as our sellers won't wait any longer - it's been 8 months!! Reviewed on: 9th June 2017

Unbelievably bad

Our buyers were with Kenthe Reliance and it took about 4months to get nowhere. Continual demands for more information etc before they gave up!! They lost our house and we look like losing the house we had hoped to buy. Reviewed on: 17th December 2016

Terrible

I submitted an application in January with KR, it is now July and they were still asking for more payslips, bank statements and a whole load of other documents. i lost the property that i put an offer on (obviously the sellers were waiting 6 months plus) also i then had to pay over 6k stamp duty. i had paid £380 and had requested a full refund due to the inconvenience and them not providing the service that was promised. They refunded me £250 and said the £130 was for admin fee... Reviewed on: 5th July 2016

5 stars for product and service

I was advised that Kent Reliance had some good mortgage deals, and have been very happy with the level of customer service I have received. Mortgages have always been a bit scary for me, but great to be in good hands with these. Reviewed on: 22nd July 2015

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