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Kent Reliance: Bonds reviews

Name: Bonds
Rating: 1.46 (13 reviews)

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1.92

Based on 13 reviews, last reviewed 17th Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

4 star

3 star

15%

77%

Latest highest rating:

5

Decent rates and not too hard to open & manage Not too hard to open and manage an account, and competitive rates on offer. They could do more by email rather than mailing out reams of paper... Reviewed on: 17th April 2025

Latest lowest rating:

1

Customer Service Beyond Bad Great interest rates, but the telephone customer service is beyond bad, providing misleading nformation which contradicts the information on the websi... Read more Reviewed on: 28th November 2024

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Kent Reliance Bonds reviews (13)

Decent rates and not too hard to open & manage

Not too hard to open and manage an account, and competitive rates on offer. They could do more by email rather than mailing out reams of paper... Reviewed on: 17th April 2025

Customer Service Beyond Bad

Great interest rates, but the telephone customer service is beyond bad, providing misleading nformation which contradicts the information on the website. Reviewed on: 28th November 2024

Worst customer service ever

Would give ZERO stars if you let me. Sent forms to set up fixed rate bond account, as for 16 year old they required further ID. Sent 3 proofs within 10 days and had acknowledgement letter, 3 days later they return cheque saying they haven’t received ID and can’t open account! Phoned them to be held as number 58 in a queue! Instead sent letter explaining above and returned cheque and they totally ignored everything and returned it once again with a new application form for a lower rate bond and asking for ID again!!!! Now contacting financial ombudsman as this is a disgrace for future customers. Our money will be invested elsewhere now! Reviewed on: 30th November 2022

Most dreadful customer service ever experienced in the banking system.

One year Bond rate at 4.46% good. Account set up on line runs smoothly. Communicating on line and by telephone dreadful. No replies through confidential operator chat lines. Phone calls to main line numbers and branch offices cut off after after engaging with the number. Hard copy letter confirming account received two days before deadline. All at a worrying time for the depositor. As Littlejohn said in the Daily Mail some weeks ago when writing about service companies " staff sitting at home eating hobnobs in their pyjamas, taking the kids to school and the dog for a walk". Makes you wonder doesn't it. Reviewed on: 28th November 2022

Gone downhill

As previous I was 2568 in queue at 08:15am. Eventually got given 4% 1 year fixed bond when website said 4.45. they took 9 days to reply to my message. Phoned 7 days into 14 day only 5th in queue...result....change of mind and took the lot out. Shame cos they were great until recently Reviewed on: 5th November 2022

Offered me a lower renewal rate than they offered on their website

Wrote to me about the maturity of my 1 year Fixed Rate Bond and offered me a renewal at 4.0%. When I checked the Kent Reliance website, they had a better rate at 4.45%. I E Mailed them to ask why they were not offering me the higher rate on their website. My husband received a call from their customer service department to advise that they would honour the new higher rate, but as the Bond was in my name, I would have to call them back. Impossible to get through to them on the 'phone, so I E Mailed them, messaged them and even wrote them a letter to confirm that I only wanted to renew if they would honour the new 4.45% rate. All these communications were completely ignored and Kent Reliance renewed at only 4.0%, completely ignoring my instructions! Unless they honour the promised higher rate, then I will invoke my 14 day cooling off period and insist that they refund the whole of my money. Not impressed with this company at all! Ann Bratley Reviewed on: 30th October 2022

Non existent customer service

Have been trying all week to speak to them about my maturing bond. First try on Monday said would ring me back when my turn in the queue was reached. Nothing. Tried again on daily basis, after repeated recorded messages gave up most days. Today told me I was 54 in the queue! Obviously gave up. Have tried their online messaging but when try to submit it goes to login page. Managed to send a complaint 3 days ago. Still waiting to hear from them. Want my money back. Have sent maturing options form back but am concerned they will not get round to actioning it until after the 14 days grace has expired Reviewed on: 28th October 2022

Terrible customer service

The savings rates are great but the customer service is appalling. No chance of ever getting through on phone and have not received any response to my voice message. 3 days to respond to an online message and having to send in your maturity details by post. They clearly hope that you will give up and they can keep your money for another year. Reviewed on: 24th October 2022

Shambolic

I opened an account with KR, one of the best rates around. I went to my bank Natwest to make a transfer, and was told it was best to test out with a small sum, in case the money went to the wrong account. So I did 1k. It was ok. I went on holiday and called KR to explain - was told the money should be in within 14 days which the 1k was. When I came back, I went to NW to make a further transfer. Despite the money being mine and that the KR account also showed my name, NW said I needed proof of ID, so I have had to return. Then I was told only 20k max, or I'd have to pay a fee. SO to cut a long story short, the banks are ALL GREEDY B******. Not exactly difficult to do to warrant a fee to transfer. So I have had to come back to NW a few times to do the transfer. THEN I checked my NW account and saw large amounts of deposits. Kent Reliance had returned all but one of my transfer, claiming I was outside the 14 days. Waste of space Reviewed on: 30th July 2022

Failed to carry out instructions

Ignored maturity instructions, failed to remedy this timeously. Reviewed on: 5th February 2022

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