Kent Reliance bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Kent Reliance's customer service? Smart Money People is fast becoming the UK's leading source of...READ MORE
Kent Reliance bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Kent Reliance's customer service? Smart Money People is fast becoming the UK's leading source of independent Kent Reliance bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.
33% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: Phone
Matured 12 month fixed term deposit reinvested without my consent
My 12 month fixed term deposit matured one month ago and I expected the money to be kept in a holding account until I decided what to do with it. It turns out that it was automatically reinvested in another 12 month term account without my explicit... Read more
My 12 month fixed term deposit matured one month ago and I expected the money to be kept in a holding account until I decided what to do with it. It turns out that it was automatically reinvested in another 12 month term account without my explicit consent. Furthermore, I am told that I cannot access my money for 12 months, even with a penalty. I was told this was in the T & C's when I first opened the account. This has got to be in the least unfair, if not unlawful. I will be pursuing this but, in the meantime, I just want others to beware of this very unscrupulous bank.Reviewed on 28th June 2021Robin Maxted
When bond due to muture no paperwork sent. On maturity date automatically transferred to another bond. And eventually admitted no paperwork work sent because of error. Warning check your maturity dates or your money could be tied in for yearsReviewed on 23rd May 2021Ser
Absolutely appalling Ombudsman to be informed
Absolutely no customer service at... Read more
Absolutely no customer service at all!
Trying to activate a Power of Attorney for an elderly relative has been an absolute nightmare. Caught abroad in the Covid-19 problems I asked for the Society to use the Office of the Public Guardian site to verify that I do indeed have a Power of Attorney in place and should therefore be able to access money for care Home fees etc. They were unwilling to do this. The OPG tell me that an email marked urgent would guarantee a response in 48 hours but they, Kent Reliance, seem unable or unwilling to do anything to help. They cannot even tell me whether they have actually asked for this information!
I will be flying into the UK to deal with this matter in person but apparently I cannot make an appointment at any branch, or the Head Office to see anyone to ensure that my relatives money can be released. I was told that "there are no appointments and branches are only open for essential business, like for people needing to get cash". Clearly moving money out of an investment account to a bank so that Care Home fees can be paid is not essential!
This situation is now causing enormous stress. They have admitted that they have registered a complaint and told me their Complaints team would be in touch within three working days. This is now eight working days ago and despite repeated phone calls I have heard absolutely nothing from them. I really have no idea how to get a response from them that means anything. Repeated assurances that the Complaints team will be in touch mean nothing and because a complaint has been raised no-one else will deal with this.
I can no longer see any alternative than to refer the matter to the relevant Ombudsman.
Reviewed on 15th July 2020Joanna