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Kent Reliance: Bonds reviews

Name: Bonds
Rating: 1.18 (11 reviews)

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1.18

Based on 11 reviews, last reviewed 30th Nov 2022

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5 star

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82%

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This product has not received a review of either 4 or 5 stars.

Latest lowest rating:

1

Worst customer service ever Would give ZERO stars if you let me. Sent forms to set up fixed rate bond account, as for 16 year old they required further ID. Sent 3 proofs within ... Read more Reviewed on: 30th November 2022

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About the Bonds

Kent Reliance bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Kent Reliance's customer service? Smart Money People is fast becoming the UK's leading source of independent Kent Reliance bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

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Kent Reliance Bonds reviews (11)

Worst customer service ever

Would give ZERO stars if you let me. Sent forms to set up fixed rate bond account, as for 16 year old they required further ID. Sent 3 proofs within 10 days and had acknowledgement letter, 3 days later they return cheque saying they haven’t received ID and can’t open account! Phoned them to be held as number 58 in a queue! Instead sent letter explaining above and returned cheque and they totally ignored everything and returned it once again with a new application form for a lower rate bond and asking for ID again!!!! Now contacting financial ombudsman as this is a disgrace for future customers. Our money will be invested elsewhere now! Reviewed on: 30th November 2022

Most dreadful customer service ever experienced in the banking system.

One year Bond rate at 4.46% good. Account set up on line runs smoothly. Communicating on line and by telephone dreadful. No replies through confidential operator chat lines. Phone calls to main line numbers and branch offices cut off after after engaging with the number. Hard copy letter confirming account received two days before deadline. All at a worrying time for the depositor. As Littlejohn said in the Daily Mail some weeks ago when writing about service companies " staff sitting at home eating hobnobs in their pyjamas, taking the kids to school and the dog for a walk". Makes you wonder doesn't it. Reviewed on: 28th November 2022

Gone downhill

As previous I was 2568 in queue at 08:15am. Eventually got given 4% 1 year fixed bond when website said 4.45. they took 9 days to reply to my message. Phoned 7 days into 14 day only 5th in queue...result....change of mind and took the lot out. Shame cos they were great until recently Reviewed on: 5th November 2022

Offered me a lower renewal rate than they offered on their website

Wrote to me about the maturity of my 1 year Fixed Rate Bond and offered me a renewal at 4.0%. When I checked the Kent Reliance website, they had a better rate at 4.45%. I E Mailed them to ask why they were not offering me the higher rate on their website. My husband received a call from their customer service department to advise that they would honour the new higher rate, but as the Bond was in my name, I would have to call them back. Impossible to get through to them on the 'phone, so I E Mailed them, messaged them and even wrote them a letter to confirm that I only wanted to renew if they would honour the new 4.45% rate. All these communications were completely ignored and Kent Reliance renewed at only 4.0%, completely ignoring my instructions! Unless they honour the promised higher rate, then I will invoke my 14 day cooling off period and insist that they refund the whole of my money. Not impressed with this company at all! Ann Bratley Reviewed on: 30th October 2022

Non existent customer service

Have been trying all week to speak to them about my maturing bond. First try on Monday said would ring me back when my turn in the queue was reached. Nothing. Tried again on daily basis, after repeated recorded messages gave up most days. Today told me I was 54 in the queue! Obviously gave up. Have tried their online messaging but when try to submit it goes to login page. Managed to send a complaint 3 days ago. Still waiting to hear from them. Want my money back. Have sent maturing options form back but am concerned they will not get round to actioning it until after the 14 days grace has expired Reviewed on: 28th October 2022

Terrible customer service

The savings rates are great but the customer service is appalling. No chance of ever getting through on phone and have not received any response to my voice message. 3 days to respond to an online message and having to send in your maturity details by post. They clearly hope that you will give up and they can keep your money for another year. Reviewed on: 24th October 2022

Shambolic

I opened an account with KR, one of the best rates around. I went to my bank Natwest to make a transfer, and was told it was best to test out with a small sum, in case the money went to the wrong account. So I did 1k. It was ok. I went on holiday and called KR to explain - was told the money should be in within 14 days which the 1k was. When I came back, I went to NW to make a further transfer. Despite the money being mine and that the KR account also showed my name, NW said I needed proof of ID, so I have had to return. Then I was told only 20k max, or I'd have to pay a fee. SO to cut a long story short, the banks are ALL GREEDY B******. Not exactly difficult to do to warrant a fee to transfer. So I have had to come back to NW a few times to do the transfer. THEN I checked my NW account and saw large amounts of deposits. Kent Reliance had returned all but one of my transfer, claiming I was outside the 14 days. Waste of space Reviewed on: 30th July 2022

Failed to carry out instructions

Ignored maturity instructions, failed to remedy this timeously. Reviewed on: 5th February 2022

Matured 12 month fixed term deposit reinvested without my consent

My 12 month fixed term deposit matured one month ago and I expected the money to be kept in a holding account until I decided what to do with it. It turns out that it was automatically reinvested in another 12 month term account without my explicit consent. Furthermore, I am told that I cannot access my money for 12 months, even with a penalty. I was told this was in the T & C's when I first opened the account. This has got to be in the least unfair, if not unlawful. I will be pursuing this but, in the meantime, I just want others to beware of this very unscrupulous bank. Reviewed on: 28th June 2021

Maturing Bond

When bond due to muture no paperwork sent. On maturity date automatically transferred to another bond. And eventually admitted no paperwork work sent because of error. Warning check your maturity dates or your money could be tied in for years Reviewed on: 23rd May 2021

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