Write a review

Kent Reliance: Bonds reviews

Name: Bonds
Rating: 1.18 (11 reviews)

View other Kent Reliance products

1.18

Based on 11 reviews, last reviewed 30th Nov 2022

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

5 star

4 star

3 star

18%

82%

Latest highest rating:

N/A

This product has not received a review of either 4 or 5 stars.

Latest lowest rating:

1

Worst customer service ever Would give ZERO stars if you let me. Sent forms to set up fixed rate bond account, as for 16 year old they required further ID. Sent 3 proofs within ... Read more Reviewed on: 30th November 2022

Read all reviews Write a review

About this product

Kent Reliance bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Kent Reliance's customer service? Smart Money People is fast becoming the UK's leading source of independent Kent Reliance bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

Review Kent Reliance: Bonds now

Help others make smarter decisions by sharing your own experience.

Write a review

Kent Reliance Bonds reviews (11)

Absolutely appalling Ombudsman to be informed

Absolutely no customer service at all! Trying to activate a Power of Attorney for an elderly relative has been an absolute nightmare. Caught abroad in the Covid-19 problems I asked for the Society to use the Office of the Public Guardian site to verify that I do indeed have a Power of Attorney in place and should therefore be able to access money for care Home fees etc. They were unwilling to do this. The OPG tell me that an email marked urgent would guarantee a response in 48 hours but they, Kent Reliance, seem unable or unwilling to do anything to help. They cannot even tell me whether they have actually asked for this information! I will be flying into the UK to deal with this matter in person but apparently I cannot make an appointment at any branch, or the Head Office to see anyone to ensure that my relatives money can be released. I was told that "there are no appointments and branches are only open for essential business, like for people needing to get cash". Clearly moving money out of an investment account to a bank so that Care Home fees can be paid is not essential! This situation is now causing enormous stress. They have admitted that they have registered a complaint and told me their Complaints team would be in touch within three working days. This is now eight working days ago and despite repeated phone calls I have heard absolutely nothing from them. I really have no idea how to get a response from them that means anything. Repeated assurances that the Complaints team will be in touch mean nothing and because a complaint has been raised no-one else will deal with this. I can no longer see any alternative than to refer the matter to the relevant Ombudsman. Reviewed on: 15th July 2020

Do you have a different Kent Reliance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs