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Kent Reliance reviews

Kent Reliance Logo
Rated Poor • 2.19/5

Kent Reliance reviews

Unverified business
Last reviewed within 7 days
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • UK-based contact centre
    UK-based contact centre
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Poor based on 93 product reviews

Average score of 2.19/5
5 star
19%
4 star
5%
3 star
1%
2 star
11%
1 star
64%

Latest positive rating

5/5

Kent reliance always offer the best rates

Kent reliance always offer the best interest rates and are a local company

{"display":"Pauline White","full_name":"Pauline White","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Pauline White 26th February 2025

Latest negative rating

1/5

Appalling complaint resolutionI

Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information... Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information they would contact me within four weeks, however they gave themselves eight weeks to give me a response. I have phoned but their customer service says it absolutely does nothing with complaints (?) I have to wait it out for a response. There is an email address given for 'if I need assistance'. I think the response time they give themselves is disgusting. I've had the account less then a year, this is my second complaint (received £50 for the first). I had an issue with another bank last week and they resolved it within 5 days. I'm thinking of closing this account. Absolutely would not recommend them. Date of experience: 24 January 2025 Read more Read less

{"display":"jean","full_name":"jean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
jean 23rd February 2025
See more reviews for Kent Reliance products

About Kent Reliance

Kent Reliance has been helping customers save and borrow since 1898.

Kent Reliance promotes a responsible approach to banking, which means helping customers, colleagues and communities prosper. Kent Reliance has a network of branches and also a wide range of online accounts.

Kent Reliance offer a range of savings accounts, ISAs and mortgages.

Kent Reliance at a glance

Contact details

Social media

Reviews for Kent Reliance

Showing 11 of 93 company reviews • Last reviewed within 7 days

Kent reliance always offer the best rates

Cash ISA • 26th February 2025

Kent reliance always offer the best interest rates and are a local company

{"display":"Pauline White","full_name":"Pauline White","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Appalling complaint resolutionI

Savings • 23rd February 2025

Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information... Appalling complaint resolution I made a complaint 24/01/25 which was acknowledged by letter of 31/01/25 (letter arrived 11/02/25). They said if they wanted more information they would contact me within four weeks, however they gave themselves eight weeks to give me a response. I have phoned but their customer service says it absolutely does nothing with complaints (?) I have to wait it out for a response. There is an email address given for 'if I need assistance'. I think the response time they give themselves is disgusting. I've had the account less then a year, this is my second complaint (received £50 for the first). I had an issue with another bank last week and they resolved it within 5 days. I'm thinking of closing this account. Absolutely would not recommend them. Date of experience: 24 January 2025 Read more Read less

{"display":"jean","full_name":"jean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Just moved our Isas and bond from TSB to Kent Reliance.

    Just moved our Isas and bond from TSB to Kent Reliance. Luckily we have branch I our town. The meeting with the team was swft... Just moved our Isas and bond from TSB to Kent Reliance. Luckily we have branch I our town. The meeting with the team was swft and very informative. All documents co pleted easily in branch and switch took place in o ly a fee days,after the maturity date from TSB. Also use the online tool which is simple to find your accounts. Read more Read less

    {"display":"Nicholas c","full_name":"Nicholas c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Nicholas c 13th December 2024
  • 1/5

    Abysmal customer services.

    Abysmal customer services. Don't respond to emails. They agree to ring back but don't. secure messages unanswered. Worse customer services I have ever experienced.

    {"display":"Paul J","full_name":"Paul J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul J 10th December 2024
  • 5/5

    Best in class

    Allowed additional contributions to be made throughout the whole year

    {"display":"ALAN","full_name":"ALAN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    ALAN 7th December 2024
  • 1/5

    Reduce by more than BOE rate cuts

    Rates initially good. Then they start reducing by more than BOE cuts. Difficult to close account. Poor customer service. Will not use again.

    {"display":"Andrew","full_name":"Andrew","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Andrew 4th December 2024
  • 1/5

    Customer Service Beyond Bad

    Great interest rates, but the telephone customer service is beyond bad, providing misleading nformation which contradicts the information on the website.

    {"display":"Belois Some","full_name":"Belois Some","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bonds
    Belois Some 28th November 2024
  • 4/5

    Excellent customer service

    The staff at Kent Reliance are always friendly and professional. They do all they can to resolve issues.

    {"display":"Mackerel","full_name":"Mackerel","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mackerel 24th August 2024
  • 5/5

    Good sensible Building Society.

    Have held accounts with KR for several years. . They are easy to operate online. . The savings rates are usually there or thereabouts with the ever changing best buys tables.

    {"display":"Martin B","full_name":"Martin B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Martin B 23rd August 2024
  • 5/5

    Competitive ISA Rate.

    Competitive ISA Rate. Easy transfer process and well informed.

    {"display":"Katie Wilson","full_name":"Katie Wilson","avatar":{"url":"\/assets\/uploads\/avatars\/users\/591662.png"}}'s avatar
    Cash ISA
    Katie Wilson 24th May 2024
  • 1/5

    Total Rip off

    We purchased a property in 2008, we did not have a deposit, the mortgage was for £90,000, I'm currently paying an interest rate of 10.25... We purchased a property in 2008, we did not have a deposit, the mortgage was for £90,000, I'm currently paying an interest rate of 10.25 percent, I rang today and asked for the settlement amount and it's going to cost me more to pay it off then stay with them, I hate this company, they have ripped us off so much over the years with interest and you only hear from them if you are a few pounds short of their direct debit as you forgot to change the amount with your bank - thank goodness I only have £20,000 left to pay! Kent Reliance you are the worst bank ever, I will have a party once this amount is paid as it's like having a credit card, you can't get rid of the damn initial debt. Read more Read less

    {"display":"Weezie","full_name":"Weezie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Weezie 26th March 2024

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