As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first... As a customer of over 65 years, firstly with the Yorkshire Penny Bank, yesterday I went into the Halifax branch (Virgin Money) for the first time as I wanted some face to face financial support. Why Halifax, because my original branch was closed several years ago and the replacement branch was closed recently. The third branch I was assigned (not Halifax) would be three different bus journeys if I did not have a car. So clearly Zero thought went into that decision as Halifax is nearer to my home. Gone are the days when you knew your Bank Manager. I have for a number of years been named on an account of a not for profit organisation that has to pay monthly banking charges because of the type of account we are forced to have. Several attempts to get these fees waived have been met with no understanding or real sympathy. Again Zero customer focus. Imagine my surprise yesterday when I went into the bank in an effort to deposit some foreign currency into my account, knowing that there would be fees and maybe not a favourable exchange rate, only to be told we don't do currency transactions, this was stopped several months ago. Another indicator that Virgin Money has Zero customer focus. As a major shareholder, Sir Richard Branson, a person who I used to admire would do better focusing on the business rather than space travel. Businesses need to focus on their customer base, in my successful business career we always understood that the customer with the £100 order was as important as the customer with £1,000,000. Loss of customer focus usually means the business will go downhill. Paul H Disgruntled and Dissatisfied Customer Read more Read less

I have banked with Yorkshire Bank for over 40 years. They have now decided they do not want my business and moved my account to... I have banked with Yorkshire Bank for over 40 years. They have now decided they do not want my business and moved my account to Virgin Money. No reasoning has been given. Their Customer Services used to be OK, if sometimes a little hard to understand with the Scottish accents. They closed my local branch and told me to use another, then closed this and told me to use a 3rd, then just closed this one without telling me! My current and credit card accounts were visible together on the website and app, I now have to have 2 different apps, with different log in details, to see what is happening. I used to ping money direct from my current account to my credit card, I now have to set it up as a separate payee. I seriously doubt this bank will be around much longer. Read more Read less

Bank blocks account if you try to remove money! 3 times in one week! just tried to move a mislay £1000 and they wont let... Bank blocks account if you try to remove money! 3 times in one week! just tried to move a mislay £1000 and they wont let it go even though its going to my Daughter, You would think the bank is in trouble and doesn't have enough money to cover payments to its clients, I for one will close it as soon as i can get my money out now! They have lost out on deposits of Millions. Because of poor customer service! Read more Read less

Simple literature and easy to renew. Easy steps if you need to claim.

All round good bank - great app for current account which is so easy to use. Friendly staff there if you need them

I operate a small limited company in the travel/leisure/sports industry and like everyone else was forced to stop taking bookings in March 2020 due to... I operate a small limited company in the travel/leisure/sports industry and like everyone else was forced to stop taking bookings in March 2020 due to Covid-19. Prior to Covid-19 this was a viable little online business that had operated successfully for over 20 years. During the Covid-19 pandemic our company overdraft (with Yorkshire Bank) has managed to keep pace with our various fixed costs to keep going (bank charges, interest, insurance, hosting, internet, sagepay, overdraft fees etc). Yesterday our Yorkshire Bank account finally reached its £5K limit and the bank are now bouncing all direct debits and standing orders. Over the next few months, if we believe anything our government is saying, business may pick back up again... or crash... who knows? Yesterday, 4th June 2021, I spoke to Yorkshire Bank to see if they would allow my company just £300 per month extra on our overdraft for a couple of months to see if the supposed opening up of the economy and easing of Covid-19 restrictions happens and bookings restart... They wouldn't budge... and are just continuing to pile on their charges whilst bouncing any DD/SO's that would keep my company alive. I told them they will simply collapse the company for the sake of a few hundred pounds, but they wouldn't budge. An uncaring company... now part of Virgin Money... Doesn't deserve 1 Star! Thanks Richard Branson... Read more Read less

My 3 yr Fixed rate Isa matured in January 2020. - 2.2% interest rate was very competitive. Advisers are always very pleasant, helpful and knowledgeable.

I have banked with the Yorkshire Bank for many years and in that time, the staff have always been, friendly , professional and informative.

Don’t go near this bank. Bad staff. bad online. Never can get through on phone. We have a credit card with them that’s never been... Don’t go near this bank. Bad staff. bad online. Never can get through on phone. We have a credit card with them that’s never been used or left the house and as now been hacked. Not sure how? Can l get through to anybody NO. If l listed all the trouble we have had with them l would need all night. We have no money with them anymore & will be closing all empty accounts in the morning. Read more Read less