The new app is impossible cannot view all transactions without bending over backwards through hoops and loops. Why did they change it ? Useless

Permanent TSB app does not work efficiently EVER!! Looks like a 5 year old set it up. Very frustrating as we have just lost out on cheap flights because of it

Outstanding example of TSB quality Service. All local branches closed. I am 81. On 3 visits to Byres Road Branch. Lisa ( manager) and staff... Outstanding example of TSB quality Service. All local branches closed. I am 81. On 3 visits to Byres Road Branch. Lisa ( manager) and staff could not do enough to help. Josh and Liz ,despite other customer demands being dealt with, Always gave prompt, professional and sensitive service. Josh even got me onto internet banking. Lisa dealt with other customers, but then solved my needs for Printed statements on second visit from Bishopbriggs, 8 miles sway. All 3 were excellent examples of Highest TSB Bank quality service, especially if you need A bank problem solved. They treated you SD if one of the family. Mr Stephen Joyce, 1 Huntly Court. Bishopbriggs, G,641UE. Read more Read less

hate the new app. Old one was much easier with the icons

Absolute scammers with no responsibility. They lost a 10K transfer from my Permanent TSB explore account to my WISE EU account. The details are correct.... Absolute scammers with no responsibility. They lost a 10K transfer from my Permanent TSB explore account to my WISE EU account. The details are correct. They have no clue where the money is after 3 weeks! They refused to provide proof of transfer (a simple PDF stating full name, bank details, amount sent, date, and currency) to have the receiver bank investigate too. Each time I need to explain what's going on again and again. No one takes responsibility. They only say, "we sent it" and that's all. Awful experience. We're opening a complaint with the Ombudsman and then taking this matter up with a solicitor if that does not help. DO NOT leave any monies here. If you have an issue, you're done for. I worked with many banks, and this is BY FAR the worse. Read more Read less

Today my husband and myself went to make an appointment to open a current account at Mallow TSB Branch. .We were very fortunate to meet... Today my husband and myself went to make an appointment to open a current account at Mallow TSB Branch. .We were very fortunate to meet David who helped us to set up the app as we are of a certain age ! David was so very helpful to us and we are very grateful for his time and patience .Thank you David again for your professionalism and looking forward to banking with TSB. Read more Read less

I'm werry happy-go-lucky thanks for everything

I wanted to tell you all about my story and the problems I have been facing with them but checking the other review you can... I wanted to tell you all about my story and the problems I have been facing with them but checking the other review you can easily see that this bank has no future since there are just 1 star review. I have been stuck out of my account because of their unhelpful, not existent and poor customer service and I do not understand why they do not invest more money in that since they could afford it. Probably because they do not care about keeping their customer with them. Ridiculous and I felt scammed by my own bank. I will never ever recommend this bank to someone else. STAY AWAY Read more Read less

The Open24 online Service desk is a joke. Left waiting on the phone for 35 minutes. After that, I gave up. I had no other... The Open24 online Service desk is a joke. Left waiting on the phone for 35 minutes. After that, I gave up. I had no other option but to go to my local TSB bank and get the bank staff there to do the customer service work Read more Read less