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NS&I reviews

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Rated Average • 3.06/5

NS&I reviews

Unverified business

Review summary

People rate this company as Average based on 180 product reviews

Average score of 3.06/5
5 star
34%
4 star
13%
3 star
7%
2 star
3%
1 star
43%
Reviews for NS&I have trended positively over the past 90 days

Latest positive rating

5/5

I'm so happy

I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk... I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(@)(Cyber-wizard) DT( com) got my funds back Read more Read less

{"display":"Melissa L","full_name":"Melissa L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072699.png"}}'s avatar
Premium Bond
Melissa L 25th November 2024

Latest negative rating

1/5

81yr old Mother ripped off by NS&I

My 81 year old Mother tried to buy some premium bonds for her great-grandson for Christmas. Muddled through trying to order them online, sent a... My 81 year old Mother tried to buy some premium bonds for her great-grandson for Christmas. Muddled through trying to order them online, sent a cheque and then heard absolutely nothing from NS&I. Many hours on the phone later, after speaking to someone in a call centre in India, my Mother was told that she hadn't sent a birth certificate or passport details, so they couldn't progress the purchase. They had managed to cash the cheque though and when my Mother told them to cancel the purchase, she was told that they were not able to refund her and that she would have to claim the money back through her bank. Appalling customer service and service in general. How can NS&I take your money before they have completed the actions to check the details of a purchase. Don't bother buying premium bonds, just throw your money in the bin! Read more Read less

{"display":"Gayle G","full_name":"Gayle G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Premium Bond
Gayle G 12th December 2024
See more reviews for NS&I products

About NS&I

National Savings and Investments (NS&I), formerly called the Post Office Savings Bank and National Savings was originally founded in 1861.

The most well-known product created by NS&I is Premium Bonds. NS&I is a little different from a normal bank or building society as it’s part of the UK government.

NS&I provide a range of savings products including bonds, ISAs and easy access accounts.

NS&I at a glance

Reviews for NS&I

Showing 11 of 180 company reviews

81yr old Mother ripped off by NS&I

Premium Bond • 12th December 2024

My 81 year old Mother tried to buy some premium bonds for her great-grandson for Christmas. Muddled through trying to order them online, sent a... My 81 year old Mother tried to buy some premium bonds for her great-grandson for Christmas. Muddled through trying to order them online, sent a cheque and then heard absolutely nothing from NS&I. Many hours on the phone later, after speaking to someone in a call centre in India, my Mother was told that she hadn't sent a birth certificate or passport details, so they couldn't progress the purchase. They had managed to cash the cheque though and when my Mother told them to cancel the purchase, she was told that they were not able to refund her and that she would have to claim the money back through her bank. Appalling customer service and service in general. How can NS&I take your money before they have completed the actions to check the details of a purchase. Don't bother buying premium bonds, just throw your money in the bin! Read more Read less

{"display":"Gayle G","full_name":"Gayle G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

I started saving with premium bonds and have decided...

Premium Bond • 2nd December 2024

I started saving with premium bonds and have decided I want to take my savings out but I'm having so much trouble just getting it... I started saving with premium bonds and have decided I want to take my savings out but I'm having so much trouble just getting it out it's been about 5 weeks now and still no refund would not recommend this to anyone Read more Read less

{"display":"lee h","full_name":"lee h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072880.png"}}'s avatar
Rated Poor • 2/5
Read more product reviews
  • 5/5

    I'm so happy

    I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk... I usually don't write comments, I just read some few reviews and go my way, but it will be a heartless act seeing people talk about their ugly experience about scam brokers and not share my experience how ( jamesRodriguez)(@)(Cyber-wizard) DT( com) got my funds back Read more Read less

    {"display":"Melissa L","full_name":"Melissa L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072699.png"}}'s avatar
    Premium Bond
    Melissa L 25th November 2024
  • 4/5

    Chance to win big

    The chance to win big in the monthly draws is exciting and any winnings are paid tax free.

    {"display":"Douglas B","full_name":"Douglas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Premium Bond
    Douglas B 23rd November 2024
  • 5/5

    Premium bonds are an exciting saving account

    I love saving with premium bonds. I was unsure at the start but once I stared winnings prizes I was confident. I love the thrill... I love saving with premium bonds. I was unsure at the start but once I stared winnings prizes I was confident. I love the thrill of finding out every month and have got close to the prize rate. Read more Read less

    {"display":"Tanya G","full_name":"Tanya G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Premium Bond
    Tanya G 21st November 2024
  • 1/5

    They have not issued the bonds or returned my money...

    They have not issued the bonds or returned my money ,on going for the past year

    {"display":"Vincent","full_name":"Vincent","avatar":{"url":"\/assets\/uploads\/avatars\/users\/839888.png"}}'s avatar
    Premium Bond
    Vincent 26th October 2024
  • 5/5

    Simple process and good return.

    Simple process and good return. A safe option for saving your money with a higher than average prize return

    {"display":"Kay","full_name":"Kay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Premium Bond
    Kay 11th October 2024
  • 1/5

    NIGHTMARE COMPANY.

    NIGHTMARE COMPANY. DO NOT THINK YOUR MONEY IS SAFE WITH THIS COMPANY. THEY OWE ME £7,500 ! AFTER MY FATHER DIED THEY HAVE DONE NOTHING... NIGHTMARE COMPANY. DO NOT THINK YOUR MONEY IS SAFE WITH THIS COMPANY. THEY OWE ME £7,500 ! AFTER MY FATHER DIED THEY HAVE DONE NOTHING BUT BLOCK MY MONEY AND ARE DOING THEIR UTMOST TO BE HIGHLY DISRESPECTFUL OF SOMEONE WHO HAS LOST THEIR FATHER AND NOT GIVE ME MY MONEY. COMMON SENSE AND EMPATHY THEY HAVE NEVER HEARD OF. DISGUSTING TREATMENT Read more Read less

    {"display":"Ffonia D","full_name":"Ffonia D","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1039409.png"}}'s avatar
    Premium Bond
    Ffonia D 18th June 2024
  • 5/5

    The lucky lottery

    Premium bonds has not only given me passive income every month, it has also given me the experience of building discipline. I have saved diligently... Premium bonds has not only given me passive income every month, it has also given me the experience of building discipline. I have saved diligently to be able to build up a pot of bonds, and it has also given me the opportunity to feel like I'm playing the lottery. However, it is much more safe as you never lose money, but you still have the potential to win large amounts. Read more Read less

    {"display":"Rachel Cairns","full_name":"Rachel Cairns","avatar":{"url":"\/assets\/uploads\/avatars\/users\/611186.png"}}'s avatar
  • 5/5

    They always respond extremely quickly.

    They always respond extremely quickly. Money transfers are immediate whether it is purchasing bonds or selling them.

    {"display":"Graham K","full_name":"Graham K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Premium Bond
    Graham K 18th April 2024
  • 4/5

    It is a lottery. Make sure you are aware.

    I like the idea of the lottery, but so far winning very, very little and way beyond what I'd get in a savings account!

    {"display":"Monika K","full_name":"Monika K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Premium Bond
    Monika K 15th March 2024

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