NS&I Direct ISA Reviews

  Ratings based on 6 reviews       Last review 6 days ago    

NS&I ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with NS&I is really like. Oh, and if you have experience using a NS&I ISA, you can write a review too. Smart Money People is the UK's leading...

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NS&I ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with NS&I is really like. Oh, and if you have experience using a NS&I ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Overall Rating

Average

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Your Direct ISA Reviews

6 reviews

Review NS&I's Direct ISA now

Problems with access to child is a transferred to direct isa.

Even though the child isa has good rates I wouldn’t rely on gaining quick access to the funds once child turns 18 and they are transferred to direct isa. Been a shambles, everything has to done by post which can take six weeks to be processed. The form yo Read more

Even though the child isa has good rates I wouldn’t rely on gaining quick access to the funds once child turns 18 and they are transferred to direct isa. Been a shambles, everything has to done by post which can take six weeks to be processed. The form you fill out does not include asking national insurance number , which they need and don’t tell you about. We were told this after waiting 2 months for the password my child needs to gain online access to his account. Only told when we phoned, and asked to write again with NI number.

Reviewed on 25th November 2022
Nic B's avatar
Nic B

Good Safe Saving Provider

Easy to use savings accounts and premium bonds.

Reviewed on 21st July 2022
Keith's avatar
Keith

Appalling.

NS&I Twice transferred money out of my account by mistake. Impossible to contact except with a prolonged telephone wait 40+ minutes. Unable to speak to anyone authorised to do anything. "Will call you back.." but they don't, ever, so repeated attempts to Read more

NS&I Twice transferred money out of my account by mistake. Impossible to contact except with a prolonged telephone wait 40+ minutes. Unable to speak to anyone authorised to do anything. "Will call you back.." but they don't, ever, so repeated attempts to call them back - of course the lines are busy if nothing is sorted out, and we have to ring back repeatedly. Impossible to speak to the same person twice. Complaints process meaningless - no meaningful result.

Reviewed on 23rd June 2020
Eric Blair's avatar
Eric Blair

DREADFUL USELESS BEREAVEMNET DEPARTMENT. TOTALLY IGNORED DESPITE REPEATED REQUESTS

Trying to take control of the account of my aunt who has died from Covid. there are bills to pay but getting absolutely ZERO help or sympathy from this awful organisation. Being trying for over a month to het this resolved but absolutely nothing despite Read more

Trying to take control of the account of my aunt who has died from Covid. there are bills to pay but getting absolutely ZERO help or sympathy from this awful organisation. Being trying for over a month to het this resolved but absolutely nothing despite doing everything the website etc says to do. Disgusted

Reviewed on 12th May 2020
Steve Denyer's avatar
Steve Denyer

Top rate childrens ISA

Top rate account and so easy to manage online.

Reviewed on 27th April 2020
LeeN12's avatar
LeeN12

Worst set up for users

God forbid to make a mistake and get locked out! Prior Christmas I needed to withdraw some of my money for a big purchase. After failing security questions(which I'm pretty sure I have answered correctly) I was locked out and needed a temporary password t Read more

God forbid to make a mistake and get locked out! Prior Christmas I needed to withdraw some of my money for a big purchase. After failing security questions(which I'm pretty sure I have answered correctly) I was locked out and needed a temporary password to reset my account. That's when I've learned that my password would be sent to me via post, which takes 5 working days, but before that they will send me some kind of form, also via post, which I need to fill and send it back to them, which will take min 2 weeks!!!! So to get my money I can expect no earlier than a month, if everything goes smoothly. Otherwise the process will repeat. Can not describe how "happy" it makes me, as I am loosing a chance to purchase what I wanted for my family for Christmas. Those people don't have any clue that email can be used for the same purposes to make it easy for their customers! But who wants an easy way??? Needless to say if I can get hold of my money again, I am closing my account and will try to forget it like a worst nightmare!

Reviewed on 13th December 2017
Nataliya Thomas's avatar
Nataliya Thomas