NS&I Direct ISA Reviews

Ratings based on 4 reviews Last review 2 months ago

NS&I ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with NS&I is really like. Oh, and if you have experience using a NS&I ISA, you can write a review too. Smart Money People is the UK's leading...

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NS&I ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with NS&I is really like. Oh, and if you have experience using a NS&I ISA, you can write a review too. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Direct ISA Reviews (4)

23rd June 2020

Appalling.

NS&I Twice transferred money out of my account by mistake. Impossible to contact except with a prolonged telephone wait 40+ minutes. Unable to speak to anyone authorised to do anything. "Will call you back.." but they don't, ever, so repeated...

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NS&I Twice transferred money out of my account by mistake. Impossible to contact except with a prolonged telephone wait 40+ minutes. Unable to speak to anyone authorised to do anything. "Will call you back.." but they don't, ever, so repeated attempts to call them back - of course the lines are busy if nothing is sorted out, and we have to ring back repeatedly. Impossible to speak to the same person twice. Complaints process meaningless - no meaningful result.

12th May 2020

DREADFUL USELESS BEREAVEMNET DEPARTMENT. TOTALLY IGNORED DESPITE REPEATED REQUESTS

Trying to take control of the account of my aunt who has died from Covid. there are bills to pay but getting absolutely ZERO help or sympathy from this awful organisation. Being trying for over a month to het this resolved but absolutely nothing...

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Trying to take control of the account of my aunt who has died from Covid. there are bills to pay but getting absolutely ZERO help or sympathy from this awful organisation. Being trying for over a month to het this resolved but absolutely nothing despite doing everything the website etc says to do. Disgusted

13th December 2017

Worst set up for users

God forbid to make a mistake and get locked out! Prior Christmas I needed to withdraw some of my money for a big purchase. After failing security questions(which I'm pretty sure I have answered correctly) I was locked out and needed a temporary...

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God forbid to make a mistake and get locked out! Prior Christmas I needed to withdraw some of my money for a big purchase. After failing security questions(which I'm pretty sure I have answered correctly) I was locked out and needed a temporary password to reset my account. That's when I've learned that my password would be sent to me via post, which takes 5 working days, but before that they will send me some kind of form, also via post, which I need to fill and send it back to them, which will take min 2 weeks!!!! So to get my money I can expect no earlier than a month, if everything goes smoothly. Otherwise the process will repeat. Can not describe how "happy" it makes me, as I am loosing a chance to purchase what I wanted for my family for Christmas. Those people don't have any clue that email can be used for the same purposes to make it easy for their customers! But who wants an easy way??? Needless to say if I can get hold of my money again, I am closing my account and will try to forget it like a worst nightmare!