NS&I: Direct ISA reviews

Name: Direct ISA
Rating: 2 (7 reviews)

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2.00

Based on 7 reviews, last reviewed 25th Jan 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

5 star

14%

4 star

14%

3 star

2 star

1 star

72%

Latest highest rating:

4

Good Safe Saving Provider Easy to use savings accounts and premium bonds. Reviewed on: 21st July 2022

Latest lowest rating:

1

Useless NS&I I made the massive mistake of saving money for my daughter in their junior isa. I transferred money in and it went missing for 3 months!! When my daug... Read more Reviewed on: 25th January 2023

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About the Direct ISA

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NS&I Direct ISA reviews (7)

Useless NS&I

I made the massive mistake of saving money for my daughter in their junior isa. I transferred money in and it went missing for 3 months!! When my daughter turned 18 she tried to take the money out and after telling her the money would arrive next day, told her when she rang three days later (after holding for over an hour) that they hadn't paid her because they couldn't verify her account and she was "very young". They have closed down her account and will now send a cheque in the post. I cannot emphasize how poor this organsation is, the worst I have ever come across. Don't get me started about the Ombudsman..... Reviewed on: 25th January 2023

Problems with access to child is a transferred to direct isa.

Even though the child isa has good rates I wouldn’t rely on gaining quick access to the funds once child turns 18 and they are transferred to direct isa. Been a shambles, everything has to done by post which can take six weeks to be processed. The form you fill out does not include asking national insurance number , which they need and don’t tell you about. We were told this after waiting 2 months for the password my child needs to gain online access to his account. Only told when we phoned, and asked to write again with NI number. Reviewed on: 25th November 2022

Good Safe Saving Provider

Easy to use savings accounts and premium bonds. Reviewed on: 21st July 2022

Appalling.

NS&I Twice transferred money out of my account by mistake. Impossible to contact except with a prolonged telephone wait 40+ minutes. Unable to speak to anyone authorised to do anything. "Will call you back.." but they don't, ever, so repeated attempts to call them back - of course the lines are busy if nothing is sorted out, and we have to ring back repeatedly. Impossible to speak to the same person twice. Complaints process meaningless - no meaningful result. Reviewed on: 23rd June 2020

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