Our Smart Money People 360° Rating
Your Income Bonds Reviews (8)
Idiot customer service
I've had a bond for 3 years. I've called on several occasions to update my address etc but told they'd sent paperwork to me...at my old address?? Then I call again and explain again so I get told they've sent paperwork to me to fill out...at my old...
Read moreI've had a bond for 3 years. I've called on several occasions to update my address etc but told they'd sent paperwork to me...at my old address?? Then I call again and explain again so I get told they've sent paperwork to me to fill out...at my old address?? (Clearly not clever customer service as I've moved and this the sole reason for my call). One time I called and was advised they'd updated my address so I asked to close the account, but this couldn't happen as I had 2 customer records now, one in my new address and one in my old. I was put through to the relevant department to merge my records (although never thought this merging was a customers responsibility) so spoke to someone else who asked for both my account numbers, one of which I didn't have as it was an error by whoever updated my address. After 10 minutes of them searching I was advised I'd be receiving contact from them after the merge, then I call back to close the account. 3weeks pass and not heard anything so call again, have to again update my address which has hopefully officially been done now but call back next week to close it again as there's a stop on my account due to returned mail...from sending paperwork to update my address to my old address?! Never made so many calls to one company for a simple request that's turned into an absolute palava!!!! Constantly my responsibility to call and update their errors!!!!
Good solid product not so solid website
NS&I may not be the trendiest or most eye catching financial institution but it has to be the most secure and dependable cos it's the Government. Interest rates are acceptable and the benefit is the Treasury is not likely to go...
Read more NS&I may not be the trendiest or most eye catching financial institution but it has to be the most secure and dependable cos it's the Government. Interest rates are acceptable and the benefit is the Treasury is not likely to go bust.
If you deal online via the NS&I website you need a lot of luck. Its like navigating the London Underground without a map and all the lights out. You will end up on the Central Line and probably reach maturity before your product does. They will send you a password before you are allowed in and if you don't use within 14 days will consider you have lost interest and cancel your subscription.
Use their call centre instead. Its free, calls seem to be answered quickly and the service is good. I have invested but as yet have not tested their repayment procedure.Discounting their website, overall the rest of the service is good and the main advantage is the dependability of the provider.
Probably the worst customer service of any company anywhere - ever!
Dreadful clunky set-up, resulting in persistent errors and continuous phone calls to try and sort things out, with the most unhelpful customer service.
Low-tech and clueless
Outdated IT, out-of-date phone numbers, clunky procedures, antiquated transfer mechanisms and card-payment applications = a goliath organisation that is completely out of touch with modern banking.
Put off for life!
I have been trying to get my son to save for years. Eventually he agreed to buy some savings bonds. NS&I requested id, passport, driving licence all signed by a professional. We did this and sent back - they stated they had it. Then sent out a...
Read more I have been trying to get my son to save for years. Eventually he agreed to buy some savings bonds. NS&I requested id, passport, driving licence all signed by a professional. We did this and sent back - they stated they had it. Then sent out a request for more. Anyway they took more of his money - over the phone - then sent it back saying the account had been blocked for 21 days.
We then received a letter from Customer Services Manager - Andreana Carrigan - stating that the account had been cancelled. But she would hope that we invest with NS&I in the future!
I contacted customer services wanting to discuss with Andreana Carrigan - apparently she does not take calls! - when asked why they stated this was just a name the put on the letters and was not actually a person.
THE WORST SERVICE I have ever encountered. Do not use these monkeys - they have not put my son of saving for life! I am furious. So disappointed.
Easy to manage....but very low rates!
I recently decided to close this account with NS&I. Although the product was quite easy to manage online (I don't think I've ever need to call them), the rate offered is very low. I would look at reopening if the interest rates increased.
