Scammers the wont let you cash in your money

Have a very old account with NSI wanted to cash it... Read more

Have a very old account with NSI wanted to cash it in.
Sound their website frustrating and useless.
They give you email; chat and phone options that they do not reply to.
Emails ignored, to busy ALWAYS to chat, leave you for an hour on holding on phone and as soon as you get through they cut you off.
Trying to get resolver to help now, but that will take months as they plane covid.
Been trying to get my money back since 12/1/21.
DO NOT GO NEAR THESE PROPLE. I WOULDN'T GIVE THEM ANY STARS.

Reviewed on 26th February 2021

Sam Kerr

They've lost £500 sent to them ... unbelievably bad crowd

£500 was sent to them three weeks ago but still hasn't been credited to my account. Each time I phone it takes best part of an hour to get through. Their chat service is not working, and they don't accept emails. You can’t use their Message service ... Read more

£500 was sent to them three weeks ago but still hasn't been credited to my account. Each time I phone it takes best part of an hour to get through. Their chat service is not working, and they don't accept emails. You can’t use their Message service as it’s just from them to you. Absolute nightmare to deal with. I've complained to the Ombudsman, see what that does. Next step Small Claims Court. I can understand all the other appalling reviews.

Reviewed on 11th December 2020

Joe

The biggest bunch of chancers since the Labour party

Invest with these idiots at your peril. These so called "customer service" cases were obviously cut from the same cloth or went to the same school judging how they treat investors. The same obnoxious school that turns out these 9 to 5 menial types... Read more

Invest with these idiots at your peril. These so called "customer service" cases were obviously cut from the same cloth or went to the same school judging how they treat investors. The same obnoxious school that turns out these 9 to 5 menial types for these large corporations, hence why people end up stressed because these prats can't grasp the fact that sometimes customers actually require a manager or someone with an IQ to deal with some issues. Invested fortunes over the years and still get treated like shit. They can't even action requests for cash withdrawals without many lengthy calls that go no where, hence creating aggressive behaviour. NEVER give these people your bank details because bank transfers end up in no mans land and you end up between NS&I and your bank trying to trace your money, which both deny they have. These obnoxious types totally refuse your request to speak to someone with a brain as its "company policy" NOT to do so, thus protecting even bigger idiots to stay calm in their ivory towers polishing their chairs with their arses and trying to look important. The CEO is about as much use as a dog with wheels and has the same attitude as Gerald Ratner towards his many wage & pension paying customers. If you choose to invest, contact companies house to get as much info on these people and where they live so you can collect your money in person if required via debt recovery companies or legal action. The sooner this company fails, the better off customers will be protected!!!

Reviewed on 9th December 2020

Ray P

World's worst bank?

I've been attempting to set up an is a since June. Countless phone calls (with very long waits), and promises. I can't even get my account... Read more

I've been attempting to set up an is a since June. Countless phone calls (with very long waits), and promises. I can't even get my account number.
Last time I failed their security questions because they come from a third party. Absolutely abmissmal.
I would definitely NOT recommend NS&I to anyone!

Reviewed on 29th August 2020

Prakash Patel

Appalling!

Went through online application for income bonds which took my money but provided no evidence on screen or by email that it had opened an account in my name. I've spent nearly four hours on hold on NS&I's local-rate phoneline to its sales and then... Read more

Went through online application for income bonds which took my money but provided no evidence on screen or by email that it had opened an account in my name. I've spent nearly four hours on hold on NS&I's local-rate phoneline to its sales and then complaints teams, seeking confirmation that my money would be repaid - both times I called the complaints service the phone was answered by someone who was not part of the team and could not address my complaint.

Reviewed on 27th June 2020

chris

web access

In my experience web access is unreliable. I'm frozen out for a week or more. They say sorry but the process works on the basis the customer must be at fault. No suggestion they'll even look into fixing things.

Reviewed on 29th June 2017

Anonymous

web access

In my experience web access is unreliable. I'm frozen out for a week or more. They say sorry but the process works on the basis the customer must be at fault. No suggestion they'll even look into fixing things.

Reviewed on 29th June 2017

Anonymous

Idiot customer service

I've had a bond for 3 years. I've called on several occasions to update my address etc but told they'd sent paperwork to me...at my old address?? Then I call again and explain again so I get told they've sent paperwork to me to fill out...at my old... Read more

I've had a bond for 3 years. I've called on several occasions to update my address etc but told they'd sent paperwork to me...at my old address?? Then I call again and explain again so I get told they've sent paperwork to me to fill out...at my old address?? (Clearly not clever customer service as I've moved and this the sole reason for my call). One time I called and was advised they'd updated my address so I asked to close the account, but this couldn't happen as I had 2 customer records now, one in my new address and one in my old. I was put through to the relevant department to merge my records (although never thought this merging was a customers responsibility) so spoke to someone else who asked for both my account numbers, one of which I didn't have as it was an error by whoever updated my address. After 10 minutes of them searching I was advised I'd be receiving contact from them after the merge, then I call back to close the account. 3weeks pass and not heard anything so call again, have to again update my address which has hopefully officially been done now but call back next week to close it again as there's a stop on my account due to returned mail...from sending paperwork to update my address to my old address?! Never made so many calls to one company for a simple request that's turned into an absolute palava!!!! Constantly my responsibility to call and update their errors!!!!

Reviewed on 15th April 2017

Gaz Jonsie

Good solid product not so solid website

NS&I may not be the trendiest or most eye catching financial institution but it has to be the most secure and dependable cos it's the Government. Interest rates are acceptable and the benefit is the Treasury is not likely to go... Read more

NS&I may not be the trendiest or most eye catching financial institution but it has to be the most secure and dependable cos it's the Government. Interest rates are acceptable and the benefit is the Treasury is not likely to go bust.
If you deal online via the NS&I website you need a lot of luck. Its like navigating the London Underground without a map and all the lights out. You will end up on the Central Line and probably reach maturity before your product does. They will send you a password before you are allowed in and if you don't use within 14 days will consider you have lost interest and cancel your subscription.
Use their call centre instead. Its free, calls seem to be answered quickly and the service is good. I have invested but as yet have not tested their repayment procedure.Discounting their website, overall the rest of the service is good and the main advantage is the dependability of the provider.

Reviewed on 12th January 2017

val winter

Probably the worst customer service of any company anywhere - ever!

Dreadful clunky set-up, resulting in persistent errors and continuous phone calls to try and sort things out, with the most unhelpful customer service.

Reviewed on 4th November 2016

Alison Kay

Low-tech and clueless

Outdated IT, out-of-date phone numbers, clunky procedures, antiquated transfer mechanisms and card-payment applications = a goliath organisation that is completely out of touch with modern banking.

Reviewed on 4th November 2016

Mike Thompson

Put off for life!

I have been trying to get my son to save for years. Eventually he agreed to buy some savings bonds. NS&I requested id, passport, driving licence all signed by a professional. We did this and sent back - they stated they had it. Then sent out a... Read more

I have been trying to get my son to save for years. Eventually he agreed to buy some savings bonds. NS&I requested id, passport, driving licence all signed by a professional. We did this and sent back - they stated they had it. Then sent out a request for more. Anyway they took more of his money - over the phone - then sent it back saying the account had been blocked for 21 days.

We then received a letter from Customer Services Manager - Andreana Carrigan - stating that the account had been cancelled. But she would hope that we invest with NS&I in the future!

I contacted customer services wanting to discuss with Andreana Carrigan - apparently she does not take calls! - when asked why they stated this was just a name the put on the letters and was not actually a person.

THE WORST SERVICE I have ever encountered. Do not use these monkeys - they have not put my son of saving for life! I am furious. So disappointed.

Reviewed on 4th April 2016

Helen Dyson

Easy to manage....but very low rates!

I recently decided to close this account with NS&I. Although the product was quite easy to manage online (I don't think I've ever need to call them), the rate offered is very low. I would look at reopening if the interest rates increased.

Reviewed on 6th April 2015

Michael Fotis