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HSBC reviews

HSBC Logo
Rated Good • 3.53/5

HSBC reviews

Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Good based on 2,180 product reviews

Average score of 3.53/5
5 star
43%
4 star
21%
3 star
10%
2 star
5%
1 star
21%
Reviews for HSBC have trended negatively over the past 90 days

HSBC scores well for its easy-to-use app and friendly customer service both online and in branches. Many appreciate the competitive mortgage rates and smooth remortgage process. However, some find customer service slow with long waits and poor communication. The app occasionally glitches or lacks features. Branch availability and opening hours can be inconvenient.

Positive themes

  • HSBC's app is easy to use and packed with handy features for everyday banking.
  • HSBC offers helpful and friendly customer service both online and in branches.
  • HSBC provides competitive mortgage rates and smooth remortgage processes.

Negative themes

  • HSBC's customer service can be slow with long waits and poor communication.
  • HSBC's app and online banking sometimes glitch or lack key features.
  • HSBC has poor branch availability and inconvenient opening hours.
Summarised by AI
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2180 company reviews • Last reviewed within 7 days

Friendly knowledgeable staff in the bank and via phone

Credit card • 25th March 2026

Friendly knowledgeable staff in the bank and via phone

{"display":"Peter Winfield","full_name":"Peter Winfield","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Always great service

Bank account • 25th March 2026

Banked with them for a long time, never had any issues. Online banking easy to use and fraud team have been helpful

{"display":"Claire Joyner","full_name":"Claire Joyner","avatar":{"url":"\/assets\/uploads\/avatars\/users\/721767.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Never had a problem with HSBC

    Never had a problem with HSBC, and when there has been a glitch they have dealt with it quickly

    {"display":"sammy","full_name":"sammy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    sammy 25th March 2026
  • 5/5

    You know where you are with First Direct

    You know where you are with First Direct it is the best of all 5 companies I bank with!

    {"display":"Margaret Brady","full_name":"Margaret Brady","avatar":{"url":"\/assets\/uploads\/avatars\/users\/811108.png"}}'s avatar
  • 5/5

    Very friendly staff, very helpful

    Very friendly staff, very helpful.

    {"display":"Viktoria ","full_name":"Viktoria ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Viktoria 25th March 2026
  • 3/5

    HSBC review 25-03-2026

    I find HSBC to be unhelpful when i visit the branch. The other banks i bank with are much more helpful, but HSBC just dont seem to want to help.

    {"display":"MR PUGH","full_name":"MR PUGH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    MR PUGH 25th March 2026
  • 5/5

    Online banking is seamless and easy to navigate.

    Online banking is seamless and easy to navigate. Paying in cheques, simple and easy to use. Accounts all laid out clearly on home page. Doesn’t... Online banking is seamless and easy to navigate. Paying in cheques, simple and easy to use. Accounts all laid out clearly on home page. Doesn’t try to sell me products. I love the option to hide my regular saver from view if I want so that I’m not tempted to dip into it, that’s a great idea! Never had to use customer service as service has been faultless. Texts if I use my overdraft, notifications for withdrawals and deposits, keeps me in control of my finances. Read more Read less

    {"display":"Wales LS","full_name":"Wales LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Wales LS 24th March 2026
  • 5/5

    I’ve been with HSBC for a number of years.

    I’ve been with HSBC for a number of years. And there investment platform is excellent . I’m very happy to be a customer of HSBC. A very fair bank

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Investments
    Mark H 24th March 2026
  • 5/5

    Great Bank :)

    Been with them over 10yrs. Excellent Bank, easy to use features, good products, great customer service - would highly recommend.

    {"display":"Dina","full_name":"Dina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Dina 24th March 2026
  • 3/5

    It provided good customer services to me whenever I...

    It provided good customer services to me whenever I had queries on my bank accounts or services

    {"display":"Paul Ng","full_name":"Paul Ng","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Paul Ng 24th March 2026
  • 3/5

    App needs modernising

    Credit offered is good but the app has very little functionality. For example, if paying down a cresit card balance from a non-HSBC bank you... Credit offered is good but the app has very little functionality. For example, if paying down a cresit card balance from a non-HSBC bank you must do an archaic process by bank transfer with reference code and can't just pay by card or in the app - which is the case for other credit card providers with more modern apps. Read more Read less

    {"display":"TF","full_name":"TF","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    TF 24th March 2026

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