I have been an HSBC customer for several years, with both a mortgage and credit card. I have never missed a payment to HSBC or... I have been an HSBC customer for several years, with both a mortgage and credit card. I have never missed a payment to HSBC or any lender, and my credit rating is excellent (AAA). Despite this, I am still waiting for a decision on my remortgage application, which is now jeopardising my upcoming house move scheduled for the end of the month. The application was submitted at the start of December, and while I acknowledge my situation is slightly more complex (I recently changed jobs and have a limited company employing my wife), I have provided all requested documents, including employment details, bank statements, and proof of earnings. Some of the requests felt excessive, bordering on an invasion of privacy, but I complied fully. My frustration lies not with the due diligence process, but with the complete lack of communication or progress. Despite countless follow-ups, I am still in the dark, with no decision or timeline in sight. Even a decline would be preferable at this point, as it would allow me to explore other lenders. Instead, I am stuck in limbo, with my property purchase now at serious risk. This treatment of loyal customers is unacceptable, and I would strongly advise anyone considering HSBC for their mortgage needs to think twice. Read more Read less

Good bank and amazing staff and great customer service

HSBC is very reliable. They always keep in touch with their customers and ensure they are safe at all times. They help to recover lost... HSBC is very reliable. They always keep in touch with their customers and ensure they are safe at all times. They help to recover lost or stolen funds. I appreciate their kindness and service . I feel very safe banking with them. Read more Read less

Sunt foarte mulțumit și apreciez foarte mult faptul că este ușor de folosit

There is no use of being a HSBC Premier customer. Don't waste time and spend money with them. They simply reject that not covered as... There is no use of being a HSBC Premier customer. Don't waste time and spend money with them. They simply reject that not covered as per policy wording or you've not contacted them or doctor when you're in abroad. Worst experience in my life! Please don’t waste your money with them! I had to pay upfront due to my travel situation and now I’m claiming the expenses but they don’t want to cover it just because I didn’t speak with them or consult the doctor while I'm abroad. I've all proof that myself and my son sick during the day that we're travelling including medical bills and consult doctor on the day we returned. This is honestly rip-off for a genuine travel claim. Note: I've to give one star because there is no opportunity to give no stars. Read more Read less

Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers.... Basic thing like doing a transfer they are unable to do in promised time. They still use fax technology in order to do telegraphic transfers. Staff have no idea how long it takes and you get different information from every person and department you talk to. Compounded by the fact they are being sued by ASIC for failing their obligations many times, I would recommend staying away from this bank Read more Read less

This product from HSBC was one of my fav choices of savings account ON BNS SAVER, it was definitely my go-to for an online savings... This product from HSBC was one of my fav choices of savings account ON BNS SAVER, it was definitely my go-to for an online savings account. From the higher interest rate 4% STILL as this review come out when every other banks has already lowered their interest rate for saving accounts products. Although I believe they've already announced the date when the interest on savings will go down sometimes next year. I've max as much, use it while its there. Read more Read less

I have often received good customer service at my local branch every week.

Been with HSBC First Direct for travel insurance for years but never had to use it. Due to family illness we had to cancel a... Been with HSBC First Direct for travel insurance for years but never had to use it. Due to family illness we had to cancel a big holiday. Aviva who are the underwriters for the bank paid out with no quibble. Very impressed Read more Read less