I have had an account with HSBC since I was a teenager and for over 40 years but I am closing my current, savings and... I have had an account with HSBC since I was a teenager and for over 40 years but I am closing my current, savings and shares accounts (including those for HSBCA). I have nearly £2 million in assets and applied for a credit card with just a small £1200 limit for payment protection for a planned holiday but this was refused after a saga lasting over two weeks and much frustration. I am semi-retired and therefore work part time so my self assessment tax returns only show £12k to £16k per annum. I have never had any unathourised debts and I have always made payments to everyone on time. The only way to get in touch is by calling and dealing with eejits who can barely speak English. Time after time, they kept asking me for tax overviews when they meant the full submission/calculation. On three occasions, I clarified this only to have the word overview used again. This experience has now damaged my credit score. There are plenty of online banks out there that give a much better service and at cheaper rates e.g. transferring money to Spain (Wise) or buying shares (HL). HSBC are behind the times and customers are being impacted. Good riddance to them! Read more Read less

I havevan elderly housebound disabled relative who banks with HSBC. He cannot use the phone to ring out, so asked me if I could ring... I havevan elderly housebound disabled relative who banks with HSBC. He cannot use the phone to ring out, so asked me if I could ring his bank and get them to put a new cheque book in the post to him. You would think that would be possible but 'The computer says No'. Totally unhelpful! Read more Read less

I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released.... I feel my money is secure with HSBC with the use of biometrics - I particularly like the new app that has just been released. The layout is improved as is the number of actions available such as applying for new products. Some of the savings accounts have decent interest rates such as Regular Saver and Online Bonus Saver and there is a large range of investments available. On top of all that, their credit cards have a good range of offers. I find the online chat useful and can normally resolve any queries I have. Read more Read less

Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business... Having banked for over a decade with HSBC, I have seen fees increase, interest rates on saving fall to near zero, and absolutely no business support. Mistakes are frequent and customer service is slow and unhelpful but will always say sorry for not helping, which again, does little to help. Read more Read less

I made an application to HSBC UK and they asked for 3 years of address history and then went back 9 years, found on old... I made an application to HSBC UK and they asked for 3 years of address history and then went back 9 years, found on old debt and reported to Cifas that I committed a crime by not providing every address ive ever lived at in ny life from birth. Their position is, if they ask for 3 years of address history and you provide 3 years of history but had a debt from 12 years ago, youve commited a crime and intended to commit fraud, because they went and looked back further than what they asked for. Then when an adjudicator from the onbudsman office explained that they didnt follow their own terms and conditins, they ignored him from march to june. Causing my life to be on hold and me to go without an account. They purposely delayed things as long as possible because their only goal was to try and destroy my life; and they tried very hard. I would urge anyone reading this not to trust HSBC UK. My ombudsman decision can be read on the financial onbudsman service website under past cases upheld for july 2025. Im Mr. W, who was accused of commiting a crime by HSBC Uk for having a debt in the past. The debt was also literally a vodafone bill that was unpaid. Not a credit card or overdraft or anything banking related. Read more Read less

Never had issues while using HSBC bank accounts. App is easy to use and use it for most activities.

Very good student overdraft support. After leaving university I had several difficulties with leaving my overdraft, especially due to low income and high living costs;... Very good student overdraft support. After leaving university I had several difficulties with leaving my overdraft, especially due to low income and high living costs; but HSBC was there to support me and enabled me to get back up on my feet with no interest on a high overdraft. I’m thankful for this support as now I am back in a stable position! Read more Read less

Safe account ...excellent application....fast service...trust...

Applied for Credit Card online. No confirmation received via email/post/ text of successful application. Numerous calls made to Customer Service to enquire about status of... Applied for Credit Card online. No confirmation received via email/post/ text of successful application. Numerous calls made to Customer Service to enquire about status of application & when can expect to receive Card. Only received Credit Agreement to sign a month later. Read more Read less