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HSBC reviews

HSBC Logo
Rated Good • 3.50/5

HSBC reviews

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Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Good based on 2,154 product reviews

Average score of 3.50/5
5 star
43%
4 star
21%
3 star
10%
2 star
5%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

HSBC scores well for its easy-to-use app and friendly customer service both online and in branches. Many appreciate the competitive mortgage rates and smooth remortgage process. However, some find customer service slow with long waits and poor communication. The app occasionally glitches or lacks features. Branch availability and opening hours can be inconvenient.

Positive themes

  • HSBC's app is easy to use and packed with handy features for everyday banking.
  • HSBC offers helpful and friendly customer service both online and in branches.
  • HSBC provides competitive mortgage rates and smooth remortgage processes.

Negative themes

  • HSBC's customer service can be slow with long waits and poor communication.
  • HSBC's app and online banking sometimes glitch or lack key features.
  • HSBC has poor branch availability and inconvenient opening hours.
Summarised by AI
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2154 company reviews • Last reviewed within 7 days

Great service. .

Bank account • 26th January 2026

Been with them for years and can’t fault them as they have always been accessible if needed

{"display":"Gemma Stafford","full_name":"Gemma Stafford","avatar":{"url":"\/assets\/uploads\/avatars\/users\/655529.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

I have always been with HSBC and would never want to...

Bank account • 24th January 2026

I have always been with HSBC and would never want to change banks. Their online banking is efficient and I often go into the branch... I have always been with HSBC and would never want to change banks. Their online banking is efficient and I often go into the branch and the staff are always friendly and extremely helpful. I have recently needed to book an appointment to chat about a credit card and it was all done very professionally. Read more Read less

{"display":"LN","full_name":"LN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
LN
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    They dont give out loans easily but have a big overd...

    They dont give out loans easily but have a big overdradt, i suppose its easier to try and rely on it more.

    {"display":"Nur","full_name":"Nur","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Nur 23rd January 2026
  • 5/5

    Perfect service and the app is a very useful tool fo...

    Perfect service and the app is a very useful tool for managing my finances

    {"display":"David N","full_name":"David N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    David N 23rd January 2026
  • 5/5

    I m with HSBC for 8 years now and I never had any is...

    I m with HSBC for 8 years now and I never had any issue with them. Reliable bank and quite good customer service as well.

    {"display":"Mihai A","full_name":"Mihai A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Mihai A 23rd January 2026
  • 5/5

    HSBC Bank services are extremely good, but they miss...

    HSBC Bank services are extremely good, but they miss more products like award/points/money back cards, additional finance/savings support, etc. Overall, I'm very happy but I... HSBC Bank services are extremely good, but they miss more products like award/points/money back cards, additional finance/savings support, etc. Overall, I'm very happy but I believe they could do better by using new product strategies with existing customers. Read more Read less

    {"display":"Agustin Valera","full_name":"Agustin Valera","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1331533.png"}}'s avatar
    Bank account
    Agustin Valera 23rd January 2026
  • 3/5

    Current Account holder 13 years

    Very hands off most of the time been a current account holder for 13 years with really no issues. It can be an issue stopping... Very hands off most of the time been a current account holder for 13 years with really no issues. It can be an issue stopping direct debits without cancelling the card or having customer support understand my queries Read more Read less

    {"display":"Cj","full_name":"Cj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Cj 23rd January 2026
  • 5/5

    very intuitive mobiel phone app and trusted corporation

    very intuitive mobiel phone app and trusted corporation

    {"display":"Andrew C","full_name":"Andrew C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Andrew C 23rd January 2026
  • 1/5

    Not competitive or helpful

    Applied for personal loan to consolidate others to make it more affordable and securing the debt in one place but HSBC didn’t want to hear... Applied for personal loan to consolidate others to make it more affordable and securing the debt in one place but HSBC didn’t want to hear or care about this. I was rejected but the screen said call and they will re consider. Wasted my time as they refused to reconsider and didn’t even listen to the reasons why. Raised a complaint nothing changed the response was we will update that screen as and when. They were not interested in me as a customer in need. I then got an email about 2 weeks later advertising for me to apply for a personal loan. Bit of a joke really! Read more Read less

    {"display":"Kay h ","full_name":"Kay h ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Kay h 23rd January 2026
  • 4/5

    Good customer service, friendly, supportive.

    Good customer service, friendly, supportive.

    {"display":"SPA","full_name":"SPA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    SPA 23rd January 2026
  • 5/5

    Good account with plenty of offerings

    Good account with plenty of offerings (credit card / loans / etc.) - app is easy to use and customer service is accessible in person and via telephone.

    {"display":"Stephanie","full_name":"Stephanie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Stephanie 23rd January 2026

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