I’ve been using the HSBC Online Bonus Saver for a few months now and I’m really impressed. It’s perfect for someone like me who wants... I’ve been using the HSBC Online Bonus Saver for a few months now and I’m really impressed. It’s perfect for someone like me who wants to grow their savings without constantly dipping into the account. The 4% interest (as long as you don’t withdraw) is one of the best rates I’ve seen for an easy-access account, and it’s really encouraged me to leave my money untouched each month. The setup was quick and easy through the app, and I can check in on my balance any time without fuss. I also like that you only need £1 to open it, so you can start small if you want to. I’d definitely recommend this to anyone who wants to build a savings habit. Just be aware that if you take money out, you don’t get the bonus interest that month—but honestly, that’s been a good motivator for me to keep saving consistently. Overall, really happy with it! A smart little account that rewards patience. Read more Read less

The log on to the account is easy and clear. Payments are always instantaneous and the perks of the account are very useful

Very helpful and patient and explained all alternatives

Good customer service, competitive interest rates

Good credit card, good 0% balance transfer deal. paper statements are good and app is also good

Excellent bank account with a really good app that is clear and easy to use. Premier comes with a small zero percent overdraft and it's... Excellent bank account with a really good app that is clear and easy to use. Premier comes with a small zero percent overdraft and it's easy to draw additional lending when required. Read more Read less

Always had good customer service (granted as a premier customer) with prompt replies to emails as well. Decent interest offered on regular saver and on... Always had good customer service (granted as a premier customer) with prompt replies to emails as well. Decent interest offered on regular saver and on investments actually as well, at least versus other managed portfolios. Read more Read less

I am extremely dissatisfied with my recent experience applying for a credit card with HSBC. After submitting an online application, I received no confirmation email... I am extremely dissatisfied with my recent experience applying for a credit card with HSBC. After submitting an online application, I received no confirmation email or reference number, an immediate red flag in terms of customer communication and process transparency. Following up by phone, I was shocked to be told by the customer service team that they had no visibility of my application whatsoever. This is deeply concerning, especially given that a hard search has clearly appeared on my credit report. If a search has been conducted, then the application has gone through on some level, so where is my information and why can’t their systems track it? The suggestion I received from the call centre to physically go into a branch to resolve this is completely unacceptable in 2025. In an age of digital banking, I find it baffling and frankly absurd that HSBC’s internal systems are not integrated well enough for phone support staff to access or verify online applications. This disconnect between digital and in-branch services is archaic and undermines customer confidence. Even more concerning is the implication that customer service representatives lack the necessary authorisation levels to deal with such a basic issue. Why offer online services if the infrastructure and staff training do not support them? This experience has not only wasted my time but may also have caused unnecessary damage to my credit score through a hard search for a credit product I now have no clarity on. One could argue that this raises potential breaches around consumer protection and fair treatment under FCA principles, as well as issues regarding transparency and data handling under GDPR. I expected better from a major bank like HSBC. This level of service is not only frustrating it’s unacceptable. I would urge HSBC to review and modernise their application tracking process, improve internal communication across service channels and ensure that applicants are treated with the transparency and respect they deserve. Read more Read less

To much incompetence.Very bad experience