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HSBC reviews

HSBC Logo
Rated Good • 3.51/5

HSBC reviews

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Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Good based on 2,159 product reviews

Average score of 3.51/5
5 star
43%
4 star
21%
3 star
10%
2 star
5%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

HSBC scores well for its easy-to-use app and friendly customer service both online and in branches. Many appreciate the competitive mortgage rates and smooth remortgage process. However, some find customer service slow with long waits and poor communication. The app occasionally glitches or lacks features. Branch availability and opening hours can be inconvenient.

Positive themes

  • HSBC's app is easy to use and packed with handy features for everyday banking.
  • HSBC offers helpful and friendly customer service both online and in branches.
  • HSBC provides competitive mortgage rates and smooth remortgage processes.

Negative themes

  • HSBC's customer service can be slow with long waits and poor communication.
  • HSBC's app and online banking sometimes glitch or lack key features.
  • HSBC has poor branch availability and inconvenient opening hours.
Summarised by AI
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About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2159 company reviews • Last reviewed within 7 days

Complete nightmare trying to set up Premiere account.

Premier bank account • 16th February 2026

Complete nightmare trying to set up Premiere account. The sms link timed out as I was a way for a few days. Trying to then... Complete nightmare trying to set up Premiere account. The sms link timed out as I was a way for a few days. Trying to then deal with their customer service department to reactivate/upload last document was a nightmare- they keep asking for sort or account code and allegedly have no one who can help with setting up new premier account— lucky escape will switch to a different bank Read more Read less

{"display":"Paul C","full_name":"Paul C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

My great experience

Bank account • 11th February 2026

HSBC is an exceptional bank they always care for their customers and provide an excellent service at all times whether it’s online via phone or... HSBC is an exceptional bank they always care for their customers and provide an excellent service at all times whether it’s online via phone or in the branch been with the bank for more than ten years and they have never once let me down they always are polite professional and supportive and their mobile app is easy to use and navigate I would highly recommend them to anyone else and they have made me feel proud as a customer they are the greatest bank ever I am really grateful to be with them Read more Read less

{"display":"ali sabir","full_name":"ali sabir","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1273408.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    My experience with HSBC has been absolutely perfect.

    My experience with HSBC has been absolutely perfect.

    {"display":"Tunde E","full_name":"Tunde E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Tunde E 30th January 2026
  • 5/5

    Excellent financial service

    Reiiable and informative. Good communicator

    {"display":"Peter Champlin","full_name":"Peter Champlin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/701124.png"}}'s avatar
    Bank account
    Peter Champlin 30th January 2026
  • 5/5

    Very good service.

    Very good service i have have account now 10 years l and I am very happy with HSBC.

    {"display":"Zaid","full_name":"Zaid","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Zaid 28th January 2026
  • 5/5

    Great service. .

    Been with them for years and can’t fault them as they have always been accessible if needed

    {"display":"Gemma Stafford","full_name":"Gemma Stafford","avatar":{"url":"\/assets\/uploads\/avatars\/users\/655529.png"}}'s avatar
    Bank account
    Gemma Stafford 26th January 2026
  • 5/5

    I have always been with HSBC and would never want to...

    I have always been with HSBC and would never want to change banks. Their online banking is efficient and I often go into the branch... I have always been with HSBC and would never want to change banks. Their online banking is efficient and I often go into the branch and the staff are always friendly and extremely helpful. I have recently needed to book an appointment to chat about a credit card and it was all done very professionally. Read more Read less

    {"display":"LN","full_name":"LN","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    LN 24th January 2026
  • 4/5

    They dont give out loans easily but have a big overd...

    They dont give out loans easily but have a big overdradt, i suppose its easier to try and rely on it more.

    {"display":"Nur","full_name":"Nur","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Nur 23rd January 2026
  • 5/5

    Perfect service and the app is a very useful tool fo...

    Perfect service and the app is a very useful tool for managing my finances

    {"display":"David N","full_name":"David N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    David N 23rd January 2026
  • 5/5

    I m with HSBC for 8 years now and I never had any is...

    I m with HSBC for 8 years now and I never had any issue with them. Reliable bank and quite good customer service as well.

    {"display":"Mihai A","full_name":"Mihai A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    Mihai A 23rd January 2026
  • 5/5

    HSBC Bank services are extremely good, but they miss...

    HSBC Bank services are extremely good, but they miss more products like award/points/money back cards, additional finance/savings support, etc. Overall, I'm very happy but I... HSBC Bank services are extremely good, but they miss more products like award/points/money back cards, additional finance/savings support, etc. Overall, I'm very happy but I believe they could do better by using new product strategies with existing customers. Read more Read less

    {"display":"Agustin Valera","full_name":"Agustin Valera","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1331533.png"}}'s avatar
    Bank account
    Agustin Valera 23rd January 2026

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