My experience with HSBC’s Online Bonus Saver has been fairly positive overall. It was easy to open and link to my current account, and I... My experience with HSBC’s Online Bonus Saver has been fairly positive overall. It was easy to open and link to my current account, and I like being able to manage everything through the app. The bonus interest is a good incentive to leave the money untouched, which has helped me build up savings. That said, the rate drops if you make withdrawals, which can be a bit frustrating if you need access to your money. It’s good for disciplined saving, but not as flexible as some other accounts. Overall, it’s simple to use and does what it’s meant to, but could be better with more competitive rates or flexibility. Read more Read less

My experience with HSBC’s Cash ISA has been generally positive. It’s easy to open and manage, especially through the mobile app, and I like that... My experience with HSBC’s Cash ISA has been generally positive. It’s easy to open and manage, especially through the mobile app, and I like that the interest earned is tax-free. The account is straightforward, with flexible deposits and the option for instant access to savings, which makes it convenient for everyday use. Read more Read less

HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for those facing financial... HSBC supports customers with financial guidance and help when needed, such as offering tools to manage money, budgeting support, and assistance for those facing financial difficulties or vulnerabilities. Overall, HSBC delivers a good customer experience by combining digital innovation, personalised services, accessibility, and customer support. Read more Read less

Fair but getting Loan not quite clear to me

HSBC travel insurance exceeded my expectations! During a family holiday over Easter my son suffered an ear infection and we incurred doctor's fees and pharmacy... HSBC travel insurance exceeded my expectations! During a family holiday over Easter my son suffered an ear infection and we incurred doctor's fees and pharmacy charges getting him well enough to fly home; I made a claim on my travel insurance 3 days after returning home, and less than a week since the costs were incurred, and the money was in my account the same day. No quibbles, no fuss. Read more Read less

Pleased with how customers are treated

Easy to open account. No extra steps. Helpufull customer service.

Recently needed to transfer some cash but was annoyed that it took longer than expected

great rate mortgage, easy to use app