Been with HSBC First Direct for travel insurance for years but never had to use it. Due to family illness we had to cancel a... Been with HSBC First Direct for travel insurance for years but never had to use it. Due to family illness we had to cancel a big holiday. Aviva who are the underwriters for the bank paid out with no quibble. Very impressed Read more Read less

I applied for an HSBC Visa Credit Card and it was the most unnecessarily complicated application you could imagine. Furthermore, I then applied for an... I applied for an HSBC Visa Credit Card and it was the most unnecessarily complicated application you could imagine. Furthermore, I then applied for an additional user card which was even more difficult. I used the card for just one transaction and have now shredded the card. Trying to set up a direct debit for the repayments was sooo time consuming, so I decided to pay the card off and even that was hard work. I then tried Barclaycard and the experience of applying and setting up payments was an absolute breeze. I imagine the only reason one would consider using HSBC is because you've always been with them and don't know any different. Read more Read less

I had such a great service with hand bank in Hayes town.Great service was given by Miss Jatinder .She was very helpful and extended great help.

Good everyday bank account. No issues. Would recommend,

HSBC was the only bank which accepted me when i first came to UK so i felt obliged to show them some loyalty for a... HSBC was the only bank which accepted me when i first came to UK so i felt obliged to show them some loyalty for a few years. After 5 years i decided to take my business somewhere else. Their joint account offered 2% interest while other banks were offering 4%. Transferring money to my stocks and shares ISA was always a problem as sometimes i had to repeat the process because something crashed mid way. I did not have the same issue with Monzo. My wife had a very hard time transferring euros to her mom's account with HSBC but with Revolut it was a breeze Read more Read less

My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months.... My son is a student and has an account with HSBC. He has been waiting for a replacement debit card since September, now 3 months. They keep saying it has been sent but it never arrives. We have gone so far as to send him things through the post to make sure the postal system works and they arrived next day. What a terrible way to treat a young student away from home for the first time. He has spoken to several staff but they just don’t care. Luckily he has friends who can give him cash but it really restricts his activities. Shame on you Read more Read less

The app is mediocre at best. If you value having a branch you can walk up to, HSBC may be for you. If you qualify... The app is mediocre at best. If you value having a branch you can walk up to, HSBC may be for you. If you qualify for their Premier account, the travel insurance is worth it. Otherwise, there are much better alternatives on the market. Read more Read less

How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit... How nice of you to lie to someone with mental health. Are you trying to kill customers and steal there money? Is it a habit of taking peoples mental health as a joke? 100% on ignoring health conditions and 100% on lying to customers Read more Read less

RAC breakdown they offer complete rip off