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HSBC reviews

HSBC Logo
Rated Average • 3.43/5

HSBC reviews

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Unverified business
Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Average based on 2,109 product reviews

Average score of 3.43/5
5 star
42%
4 star
21%
3 star
11%
2 star
5%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

Latest positive rating

4/5

The service is good.

The service is good. I do not like the way they in branch business is done in public in the foyer. It feels scruffy, impersonal and not secure

{"display":"WLG","full_name":"WLG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit card
WLG 15th September 2025

Latest negative rating

1/5

Terrible experience

Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC.... Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £35,000 into the account so I could pay for supplies for a job I have and to pay the salary of an engineer I have. When I tried to make a payment from my account, a message come up saying I didn't have permission for transfers. I called the helpline and basically they were useless and didn't know why (spent 1 hour and 40 minute s on the call). I then went to a branch and again the branch manager didn't have a clue but could see I couldn't use the account. Their answer was to sit me in a room and call the helpline again. After another hour on the phone, they said my account was under review and they cannot provide me with a time it will take. It could be 3 weeks or 3 months is what I got. So basically, I have paid in 35k that I need for a new business and have absolutely no way of getting it. I feel like I've been scammed and have lost the 100k job due to lack of funds to complete. I'm in the process of opening another account and if I ever get access to my 35k (I'm not sure I will) I will be moving it straight out of the account. The worst experience I've ever had and at a time you need help and support (what their website promises for new businesses). Please avoid at all costs.... Read more Read less

{"display":"Laura Bennett","full_name":"Laura Bennett","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Bank account
Laura Bennett 3rd October 2025
See more reviews for HSBC products

About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2109 company reviews • Last reviewed within 7 days

Terrible experience

Bank account • 3rd October 2025

Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC.... Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £35,000 into the account so I could pay for supplies for a job I have and to pay the salary of an engineer I have. When I tried to make a payment from my account, a message come up saying I didn't have permission for transfers. I called the helpline and basically they were useless and didn't know why (spent 1 hour and 40 minute s on the call). I then went to a branch and again the branch manager didn't have a clue but could see I couldn't use the account. Their answer was to sit me in a room and call the helpline again. After another hour on the phone, they said my account was under review and they cannot provide me with a time it will take. It could be 3 weeks or 3 months is what I got. So basically, I have paid in 35k that I need for a new business and have absolutely no way of getting it. I feel like I've been scammed and have lost the 100k job due to lack of funds to complete. I'm in the process of opening another account and if I ever get access to my 35k (I'm not sure I will) I will be moving it straight out of the account. The worst experience I've ever had and at a time you need help and support (what their website promises for new businesses). Please avoid at all costs.... Read more Read less

{"display":"Laura Bennett","full_name":"Laura Bennett","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Avoid HSBC. Poor customer service. They don’t listen.

Bank account • 30th September 2025

Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of... Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also considering putting this out there, as they need a lesson in customer service. They seem incapable of properly listening to a customer. I’ve banked with them since I was a student, and have had a credit card with them since. Last Saturday, they blocked my card without telling me. Tonight was the first opportunity I had to ring and query. They said that they messaged me via the mobile phone banking app. as they had a query over a transaction last Saturday (it was genuine). I said that I don’t use mobile banking. They said they knew, but it’s their standard way of communicating. I queried that as they’d texted me last October over a suspicious transaction. They claimed I had instructed them to cease texting me. I gave them no such transaction, and they couldn’t verify that alleged instruction. I asked for this to be escalated to a manager. The response was to invite me to visit a branch to instruct them to text me in future. They still couldn’t account for what verification they had of an instruction not to text me. They had no answer when I pointed out that a week before, they had texted me a reminder to pay my credit card bill by this coming Thursday (cheque already posted by then, and, yes, they had since received it). I’m taking a leaf out of my late grandfather’s book. If someone upsets you in business and seem disinclined to address it, blacklist them, don’t waste your money on them anymore, and go elsewhere. As my late Dad would have said, tell them to take a running jump!! Read more Read less

{"display":"David W","full_name":"David W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    Not the simplest of credit cards

    Difficult to activate. Difficult to make on line payments. Just difficult all round, and no high street branch for 20 miles.. I've cut mine up.

    {"display":"Pauline T","full_name":"Pauline T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Pauline T 16th September 2025
  • 4/5

    The service is good.

    The service is good. I do not like the way they in branch business is done in public in the foyer. It feels scruffy, impersonal and not secure

    {"display":"WLG","full_name":"WLG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    WLG 15th September 2025
  • 1/5

    Zero customer service

    Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a... Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment only to find HSBC have frozen our account. Apparently they are complying with their legal obligations. What does that mean for us accessing our money? Both the payee and us are UK registered companies. Of course no one from the bank has contacted us and we can not speak to a human being about why or when access to our money will be restored. Very poor service no contact and no one to speak to. Read more Read less

    {"display":"Dan C","full_name":"Dan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Dan C 9th September 2025
  • 1/5

    Terrible interest rates.

    Terrible interest rates. Cumbersome getting tax info

    {"display":"RC","full_name":"RC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    RC 6th September 2025
  • 5/5

    With HSBC for 26 years.

    I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online.

    {"display":"D. Joyce","full_name":"D. Joyce","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank account
    D. Joyce 5th September 2025
  • 5/5

    Hsbc are reliable and have quick customer service.

    Hsbc are reliable and have quick customer service. I feel that HSBC are a trusted brand and I have been a customer of theirs for over 20 years.

    {"display":"Adina M","full_name":"Adina M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Adina M 5th September 2025
  • 5/5

    Great value for money and excellent customer service.

    Great value for money and excellent customer service. Easy to purchase and easy to navigate website. Would definitely recommend.

    {"display":"Laura T","full_name":"Laura T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Laura T 4th September 2025
  • 5/5

    GREAT COVER GREAT PRICE GREAT CUSTOMER SERVICE

    I have been insured with HSBC home and buildings insurance for a few months now. I included Home Emergency cover on to the policy. Last... I have been insured with HSBC home and buildings insurance for a few months now. I included Home Emergency cover on to the policy. Last week I had a problem with my Boiler, I phone Home Emergency cover and they came out the following day and fixed the problem, The service was excellent and I couldn't fault the service I received. Today an employee of HMBC phone me to check is I was happy with the fix on the boiler and was it still working ok. Customer Service WOW I thought it had gone out of fashion, but No HMBC have proved me wrong. The service I have received is Excellent, Hope it continues that way. The premium I was charged was the lowest quote I had and I have had a HMBC bank account in the past so I know they are a reputable Company. The cover they give on the Buildings and Contents cover is very good and it is explained so it can be understood. I worked in insurance for 30 years before I retired and I have dealt with a few Insurance Companies in my time but never had as good customer service as HMBC Hope it continues to be that way. Thank you. Read more Read less

    {"display":"YVONNE","full_name":"YVONNE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    YVONNE 25th August 2025
  • 2/5

    HSBC Card - no payment controls.. risky card to have

    Watch out for HSBC credit cards. I got one for the first time last week. They assigned me a credit limit of 3x my monthly... Watch out for HSBC credit cards. I got one for the first time last week. They assigned me a credit limit of 3x my monthly salary and never informed me. But the kicker is that they have no payment controls for their credit cards either on app or via any helpine other than completely block your card. In today's time of lots of fraud, not giving customer options for card controls is madness and on top of that, give a credit limit so high without telling meaning I go bankrupt if fraud use. terrible lack of awareness of market. similar lack of security procedure in bank account to when I opened 2 year back.. shut my account in 3 days due to completly missing security protocols on online access Read more Read less

    {"display":"RB","full_name":"RB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    RB 4th August 2025

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