Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a... Just opened a business account (quite an ideal in itself) and just received payment of our first invoice. Very exciting. We tried to make a payment only to find HSBC have frozen our account. Apparently they are complying with their legal obligations. What does that mean for us accessing our money? Both the payee and us are UK registered companies. Of course no one from the bank has contacted us and we can not speak to a human being about why or when access to our money will be restored. Very poor service no contact and no one to speak to. Read more Read less

Terrible interest rates. Cumbersome getting tax info

I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online.

Hsbc are reliable and have quick customer service. I feel that HSBC are a trusted brand and I have been a customer of theirs for over 20 years.

Great value for money and excellent customer service. Easy to purchase and easy to navigate website. Would definitely recommend.

I have been insured with HSBC home and buildings insurance for a few months now. I included Home Emergency cover on to the policy. Last... I have been insured with HSBC home and buildings insurance for a few months now. I included Home Emergency cover on to the policy. Last week I had a problem with my Boiler, I phone Home Emergency cover and they came out the following day and fixed the problem, The service was excellent and I couldn't fault the service I received. Today an employee of HMBC phone me to check is I was happy with the fix on the boiler and was it still working ok. Customer Service WOW I thought it had gone out of fashion, but No HMBC have proved me wrong. The service I have received is Excellent, Hope it continues that way. The premium I was charged was the lowest quote I had and I have had a HMBC bank account in the past so I know they are a reputable Company. The cover they give on the Buildings and Contents cover is very good and it is explained so it can be understood. I worked in insurance for 30 years before I retired and I have dealt with a few Insurance Companies in my time but never had as good customer service as HMBC Hope it continues to be that way. Thank you. Read more Read less

Watch out for HSBC credit cards. I got one for the first time last week. They assigned me a credit limit of 3x my monthly... Watch out for HSBC credit cards. I got one for the first time last week. They assigned me a credit limit of 3x my monthly salary and never informed me. But the kicker is that they have no payment controls for their credit cards either on app or via any helpine other than completely block your card. In today's time of lots of fraud, not giving customer options for card controls is madness and on top of that, give a credit limit so high without telling meaning I go bankrupt if fraud use. terrible lack of awareness of market. similar lack of security procedure in bank account to when I opened 2 year back.. shut my account in 3 days due to completly missing security protocols on online access Read more Read less

DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20... DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, applied for a new one, completely wasted my time and didnt approve me, thats the thanks you get!. Claire Mallinson is just as USELESS as your moronic Indian call centers I had to deal with. Read more Read less

I have had an account with HSBC since I was a teenager and for over 40 years but I am closing my current, savings and... I have had an account with HSBC since I was a teenager and for over 40 years but I am closing my current, savings and shares accounts (including those for HSBCA). I have nearly £2 million in assets and applied for a credit card with just a small £1200 limit for payment protection for a planned holiday but this was refused after a saga lasting over two weeks and much frustration. I am semi-retired and therefore work part time so my self assessment tax returns only show £12k to £16k per annum. I have never had any unathourised debts and I have always made payments to everyone on time. The only way to get in touch is by calling and dealing with eejits who can barely speak English. Time after time, they kept asking me for tax overviews when they meant the full submission/calculation. On three occasions, I clarified this only to have the word overview used again. This experience has now damaged my credit score. There are plenty of online banks out there that give a much better service and at cheaper rates e.g. transferring money to Spain (Wise) or buying shares (HL). HSBC are behind the times and customers are being impacted. Good riddance to them! Read more Read less