Smart Money People Logo

Voting in the Consumer credit awards 2025 is open - Vote here

Own this company?
Share this page
Link copied

HSBC reviews

HSBC Logo
Rated Average • 3.44/5

HSBC reviews

This business hasn't yet registered to manage and respond to reviews on their page. Own this business?. Find out how to register here

Unverified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Average based on 2,063 product reviews

Average score of 3.44/5
5 star
41%
4 star
22%
3 star
11%
2 star
5%
1 star
21%
Reviews for HSBC have trended positively over the past 90 days

Latest positive rating

4/5

Good branch for general banking, but could use some...

Good branch for general banking, but could use some app polishing. Support was always there when needed at my local branch, however opening times may... Good branch for general banking, but could use some app polishing. Support was always there when needed at my local branch, however opening times may be inconvenient. Secure payments and checks, and easy to order my physical card. Read more Read less

{"display":"Radu R","full_name":"Radu R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Bank Account
Radu R 11th April 2025

Latest negative rating

1/5

No UK call centre.

No UK call centre. A long phone call and still no resolution.

{"display":"Suz ","full_name":"Suz ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1153811.png"}}'s avatar
Bank Account
Suz 27th March 2025
See more reviews for HSBC products

About HSBC

HSBC is a global financial institution that provides financial services to customers in over 60 countries.

HSBC was originally founded in 1865 in Hong Kong and gradually expanded its services across the world. Today, HSBC UK is headquartered in Birmingham and serves over 14m people across the UK.

HSBC offers a wide range of products across banking, lending, investing and insurance.

HSBC at a glance

Contact details

Phone
0345 740 4404
Social media

Reviews for HSBC

Showing 11 of 2063 company reviews • Last reviewed within 7 days

Good branch for general banking, but could use some...

Bank Account • 11th April 2025

Good branch for general banking, but could use some app polishing. Support was always there when needed at my local branch, however opening times may... Good branch for general banking, but could use some app polishing. Support was always there when needed at my local branch, however opening times may be inconvenient. Secure payments and checks, and easy to order my physical card. Read more Read less

{"display":"Radu R","full_name":"Radu R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Great Overall - always a good experience.

Bank Account • 9th April 2025

Great Overall - always a good experience.

{"display":"Gary","full_name":"Gary","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Good bank, Friendly staff.

    Good bank, Friendly staff. I am with HSBC since 2007. I ahve also my business account. No problems so far.

    {"display":"Maciej S","full_name":"Maciej S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Maciej S 4th April 2025
  • 5/5

    Honest Bank Surely Cares is HSBC

    I have banked with HSBC for a long time and I have had other bank accounts with other banks but for everyday banking hsbc is... I have banked with HSBC for a long time and I have had other bank accounts with other banks but for everyday banking hsbc is best . Service is great and the app is excellent. Support always available if you need it . Read more Read less

    {"display":"Norah J","full_name":"Norah J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Norah J 2nd April 2025
  • 4/5

    Nothing too much trouble at HSBC Liverpool

    I had to do a money transfer to Tenerife. Bank clerk most helpful and assisted me in doing so and also arranged a global money... I had to do a money transfer to Tenerife. Bank clerk most helpful and assisted me in doing so and also arranged a global money card to be ordered for next trip. Read more Read less

    {"display":"Paula Higginson ","full_name":"Paula Higginson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Experience

    When I went to handle business, the staff were very considerate and the service was excellent. Moreover, there were staff from different countries, and they... When I went to handle business, the staff were very considerate and the service was excellent. Moreover, there were staff from different countries, and they could speak the corresponding native language according to the customers they served. Read more Read less

    {"display":"Mingze S","full_name":"Mingze S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    Mingze S 2nd April 2025
  • 4/5

    Been with hsbc for many years.

    Been with hsbc for many years. They provide adequate current accounts although their mortgage rates could be better

    {"display":"rob_dynes@hotmail.com","full_name":"rob_dynes@hotmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very good team.

    Very good team...excellent support...fast ...excellent app.

    {"display":"TAHAR SAKER ","full_name":"TAHAR SAKER ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Easy to transfer money and good exchange rates

    Easy to transfer money and good exchange rates

    {"display":"John","full_name":"John","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bank Account
    John 2nd April 2025
  • 3/5

    Professional service

    Professional services, prompt and timely

    {"display":"Adetola","full_name":"Adetola","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Adetola 2nd April 2025
  • 4/5

    Been with HSBC nearly ten years.

    Been with HSBC nearly ten years. I've consistently griped about the levels of security they have, but when I am not dealing with it I am thankful for it.

    {"display":"Scott ","full_name":"Scott ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/355889.png"}}'s avatar
    Bank Account
    Scott 2nd April 2025

    Products from HSBC
    Showing products offered by HSBC

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice