Customer service

Good and problems rectified and online best practice

Reviewed on 30th June 2022

Jide Adesanwo Daniel

Good service, every day and every night

HSBC have been excellent when I've needed help with my account. they've always provided me with guidance when everything doesn't add up - also as a Welsh speaker I am able to converse in my native language with them

Reviewed on 17th May 2020

Elfed Wyn Jones

Worst Banking experience

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following: 1. I ap Read more

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following:
1. I applied for a loan, I then was referred to an underwriter called Rene - she made it clear they are the decision-makers of the loan. She then decided to proceed with my application and asked me to hold, where I was left on for more than 3 hours! I then was told based on my credit report they would not be able to lend. However, the story shocks me even further when I asked her what exactly has appeared considering I know from my current score being over 900 my Experian report. She then states the report is from Transunion - who I never heard of until I went online and downloaded a report. I then came to find that all my data was incorrect and mixed in with my sisters who does not live with me and holds a different surname which was shocking - they leaked all my sisters finances to me. Then when disputed with HSBC they stated they will not override the decision - took it to complaints which was another disgusting service whereby you are dealing with incompetent people in Sheffield call Centre! who are literally robotic in their responses. I will now be getting my lawyer involved and have had discussions with the ICO as this was a clear data breach and due to HSBC's negligence has not been resolved.

Reviewed on 16th April 2020

Private

Always helpful

I have an HSBC Advance account which includes travel insurance, breakdown cover and gadget insurance. I have in the past had to claim on all of them and have always had the best service and conclusions.

Reviewed on 9th February 2020

Jasmine Roff

Very secure Bank

Very secure bank with an easy app to use. Love it

Reviewed on 28th January 2020

NRSLexus

Good

Not to bad value for money good customer services

Reviewed on 11th January 2020

Sarah

Horrible

I don't understand how the bank supports anyone they don't let you have a overdraft after being a valuable customer for plus twenty years but are happy to charge 80 pound a week for as little as being overdrawn by a pound I don't like them at all

Reviewed on 20th December 2019

Shiv

OK THOUGH COSTLY

OVER 10£ PER MONTH, SHOULD BE FREE

Reviewed on 10th July 2019

Nicholas Craig Bootle

GREAT

BIT COSTLY BUT WORTH IT. ALSO GOOD REWARDS FOR SETTING UP A NEW BANK ACCOUNT - FREQUENTLY.

Reviewed on 17th April 2019

Nicholas Craig Bootle

Scum

Been with HSBC since 2003 but when I ended up in a coma in 2017 and money was stolen out of my account £1995 by ex they wouldn't pay me back even when I open a case with the police my dad even tried to freeze my account and they said they will but never d Read more

Been with HSBC since 2003 but when I ended up in a coma in 2017 and money was stolen out of my account £1995 by ex they wouldn't pay me back even when I open a case with the police my dad even tried to freeze my account and they said they will but never did ,my other two banks paid me back but I had to take HSBC to the ombudsman .and the Ombudsman have taken my side as I would expect .i now have left this scummy bank . Loyalty means nothing to them

Reviewed on 2nd February 2019

Ray

Good quality

They are reliable and trustworthy business

Reviewed on 8th January 2019

gdurham

I'M ASHAMED THAT IT COSTS MONEY TO HAVE AN ACCOUNT.

I LIKE IT THOUGH ITS AN EXTRA £10 EACH MONTH. THATS £1200.00 OVER 10 YEARS, SOUNDS LIKE A LOT OF INTEREST.

Reviewed on 6th November 2018

Nicholas Craig Bootle

Good extras

In my opinion the monthly fee is worthwhile as you receive travel insurance, mobile phone insurance and car breakdown cover.

Reviewed on 4th June 2018

whatev

Amazing

HSBC are just an amazing bank they are so caring and amazing

Reviewed on 11th December 2017

Charlie griffiths

Got paid to switch

I was paid £150 to switch my account using the current account switch service, easiest money I've ever made

Reviewed on 18th November 2017

Ryan Chapman

Packaged account mis-selling

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance accoun Read more

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance account, because this is the only one that 'suits my needs', as this was my first ever account I didn't know anything about bank accounts, after about a year or two of me paying a monthly fee for the account with 'benefits' that I wasn't even using, I realized that non of my friends are charged for having a bank account, so I went into the branch and told them I don't want to pay for this, I had to tell the advisor several times as he continued to repeat the stuff about the amazing 'benefits' the account comes with, eventually the account was changed to a free account. I never even thought about this until last year, when I read up on packaged account misselling. I raised this with HSBC, they sent me an extremely detailed form to fill in and send back, which I did. A couple of weeks later I received a completely generic letter with points, non of which were relevant to my case, and statements like 'all of our advisors follow our process to the letter', suggesting that they never mis-sold a packaged account in the history of the company, all this in a tone suggesting I'm a liar and instead of raising this complaint I should have played with the toaster in the bathtub.

I was stunned, I did not expect this kind of treatment from the bank I have been with for over a decade, so the next day I opened a savings account at my other bank and moved all of my money out of HSBC.

Don't get me wrong they are an ok bank, the service is adequate, but if you have a problem, you are on your own, they don't care about you, they don't even want to hear about it.

Reviewed on 11th September 2017

Mark Holland

The Only Bank for Me

I joind The Midland Bank as it was then in Gloucester, when I got my first pay check in 1969 and I have been with the same Bank ever since. They have helped my Wife And I through out our Lives, marriage Childrens Bond and later other savings accounts Read more

I joind The Midland Bank as it was then in Gloucester, when I got my first pay check in 1969 and I have been with the same Bank ever since. They have helped my
Wife
And
I through out our
Lives, marriage Childrens
Bond and later other savings accounts, the Bank has helped us all the time with help and advice sometimes even impattial advice which has surprised me on more than one occasion. I am ver Gratefull to the Bank for all the help given to me and my family throughout our lives both whilst working for a company and when going self employed then had advice which was exceptional so I will be eternally gratefull for the help I had at that stage of my life but theyo have helped us through out our lives so I will stay with them through retirement as well and I would never think of changing as they have and still are being good towards me.
Business accounts and with savings we have had help and good advice all through out lives and they even contact me when I make a paymentre they are concerned about so I am very Grateful towards them and will never change Bank as its the Only Bank for Me. Philip John

Reviewed on 24th August 2017

Philip John

Wouldn't cover me after illness

Had an Advance account for years but would cover me after my illness. Closed the account as no point in having it without the insurance!

Reviewed on 6th August 2017

Michelle Butler

Easy to use and secure online banking

if you have any issues they are right on the case

Reviewed on 3rd May 2017

GRA6

An amazing lady working for HSBC

I don't know if I want to recommand HSBC to my friend and family but for an amazing lady who help me so so badly ,maybe! Her name is Parmendar Kaur and work on Harrow branch in London and I must tell everyone that lady is amazing! So focus in customer Read more

I don't know if I want to recommand HSBC to my friend and family but for an amazing lady who help me so so badly ,maybe!
Her name is Parmendar Kaur and work on Harrow branch in London and I must tell everyone that lady is amazing! So focus in customer services,so polite and kind,so dedicated, help me when I was really desperate and keep me update all the time with details about my tranzaction.
Other person who help me even if I don't know her is Jagjit Gill,an extraordinaire manager with an extraordinaire attention to people who chasing my account and offer me her help.
If HSBC hired more people like this the HSBC world become much better!

Reviewed on 9th July 2016

Elena Dumitrescu