HSBC Bank Account Pay Monthly Reviews

Worst Banking experience

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the...

I have recently experienced the worst experience with HSBC Bank and can now officially say I believe customers who have written such reviews about the appalling customer service. My story to get to the point and to keep it brief is the following:
1. I applied for a loan, I then was referred to an underwriter called Rene - she made it clear they are the decision-makers of the loan. She then decided to proceed with my application and asked me to hold, where I was left on for more than 3 hours! I then was told based on my credit report they would not be able to lend. However, the story shocks me even further when I asked her what exactly has appeared considering I know from my current score being over 900 my Experian report. She then states the report is from Transunion - who I never heard of until I went online and downloaded a report. I then came to find that all my data was incorrect and mixed in with my sisters who does not live with me and holds a different surname which was shocking - they leaked all my sisters finances to me. Then when disputed with HSBC they stated they will not override the decision - took it to complaints which was another disgusting service whereby you are dealing with incompetent people in Sheffield call Centre! who are literally robotic in their responses. I will now be getting my lawyer involved and have had discussions with the ICO as this was a clear data breach and due to HSBC's negligence has not been resolved.

Private Level 1

(1)

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Always helpful

I have an HSBC Advance account which includes travel insurance, breakdown cover and gadget insurance. I have in the past had to claim on all of them and have always had the best service and conclusions.

Jasmine RoffLevel 1

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Very secure Bank

Very secure bank with an easy app to use. Love it

NRSLexusLevel 1

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Good

Not to bad value for money good customer services

SarahLevel 1

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Horrible

I don't understand how the bank supports anyone they don't let you have a overdraft after being a valuable customer for plus twenty years but are happy to charge 80 pound a week for as little as being overdrawn by a pound I don't like them at all

ShivLevel 1

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OK THOUGH COSTLY

OVER 10£ PER MONTH, SHOULD BE FREE

Nicholas Craig BootleLevel 1

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GREAT

BIT COSTLY BUT WORTH IT. ALSO GOOD REWARDS FOR SETTING UP A NEW BANK ACCOUNT - FREQUENTLY.

Nicholas Craig BootleLevel 1

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Scum

Been with HSBC since 2003 but when I ended up in a coma in 2017 and money was stolen out of my account £1995 by ex they wouldn't pay me back even when I open a case with the police my dad even tried to freeze my account and they said they will but ...

Been with HSBC since 2003 but when I ended up in a coma in 2017 and money was stolen out of my account £1995 by ex they wouldn't pay me back even when I open a case with the police my dad even tried to freeze my account and they said they will but never did ,my other two banks paid me back but I had to take HSBC to the ombudsman .and the Ombudsman have taken my side as I would expect .i now have left this scummy bank . Loyalty means nothing to them

RayLevel 1

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Good quality

They are reliable and trustworthy business

gdurhamLevel 1

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I'M ASHAMED THAT IT COSTS MONEY TO HAVE AN ACCOUNT.

I LIKE IT THOUGH ITS AN EXTRA £10 EACH MONTH. THATS £1200.00 OVER 10 YEARS, SOUNDS LIKE A LOT OF INTEREST.

Nicholas Craig BootleLevel 1

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Good extras

In my opinion the monthly fee is worthwhile as you receive travel insurance, mobile phone insurance and car breakdown cover.

whatevLevel 1

(2)

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Amazing

HSBC are just an amazing bank they are so caring and amazing

Charlie griffithsLevel 1

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Got paid to switch

I was paid £150 to switch my account using the current account switch service, easiest money I've ever made

Ryan ChapmanLevel 1

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Packaged account mis-selling

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance...

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance account, because this is the only one that 'suits my needs', as this was my first ever account I didn't know anything about bank accounts, after about a year or two of me paying a monthly fee for the account with 'benefits' that I wasn't even using, I realized that non of my friends are charged for having a bank account, so I went into the branch and told them I don't want to pay for this, I had to tell the advisor several times as he continued to repeat the stuff about the amazing 'benefits' the account comes with, eventually the account was changed to a free account. I never even thought about this until last year, when I read up on packaged account misselling. I raised this with HSBC, they sent me an extremely detailed form to fill in and send back, which I did. A couple of weeks later I received a completely generic letter with points, non of which were relevant to my case, and statements like 'all of our advisors follow our process to the letter', suggesting that they never mis-sold a packaged account in the history of the company, all this in a tone suggesting I'm a liar and instead of raising this complaint I should have played with the toaster in the bathtub.

I was stunned, I did not expect this kind of treatment from the bank I have been with for over a decade, so the next day I opened a savings account at my other bank and moved all of my money out of HSBC.

Don't get me wrong they are an ok bank, the service is adequate, but if you have a problem, you are on your own, they don't care about you, they don't even want to hear about it.

Mark HollandLevel 1

(2)

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The Only Bank for Me

I joind The Midland Bank as it was then in Gloucester, when I got my first pay check in 1969 and I have been with the same Bank ever since. They have helped...

I joind The Midland Bank as it was then in Gloucester, when I got my first pay check in 1969 and I have been with the same Bank ever since. They have helped my
Wife
And
I through out our
Lives, marriage Childrens
Bond and later other savings accounts, the Bank has helped us all the time with help and advice sometimes even impattial advice which has surprised me on more than one occasion. I am ver Gratefull to the Bank for all the help given to me and my family throughout our lives both whilst working for a company and when going self employed then had advice which was exceptional so I will be eternally gratefull for the help I had at that stage of my life but theyo have helped us through out our lives so I will stay with them through retirement as well and I would never think of changing as they have and still are being good towards me.
Business accounts and with savings we have had help and good advice all through out lives and they even contact me when I make a paymentre they are concerned about so I am very Grateful towards them and will never change Bank as its the Only Bank for Me. Philip John

Philip JohnLevel 1

(3)

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Wouldn't cover me after illness

Had an Advance account for years but would cover me after my illness. Closed the account as no point in having it without the insurance!

Michelle ButlerLevel 1

(1)

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Easy to use and secure online banking

if you have any issues they are right on the case

GRA6Level 1

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An amazing lady working for HSBC

I don't know if I want to recommand HSBC to my friend and family but for an amazing lady who help me so so badly...

I don't know if I want to recommand HSBC to my friend and family but for an amazing lady who help me so so badly ,maybe!
Her name is Parmendar Kaur and work on Harrow branch in London and I must tell everyone that lady is amazing! So focus in customer services,so polite and kind,so dedicated, help me when I was really desperate and keep me update all the time with details about my tranzaction.
Other person who help me even if I don't know her is Jagjit Gill,an extraordinaire manager with an extraordinaire attention to people who chasing my account and offer me her help.
If HSBC hired more people like this the HSBC world become much better!

Elena DumitrescuLevel 1

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Plenty of good value extras

HSBC are generally as good as John Lewis in terms of customer service. The Pay Monthly deal gives access to preferential rates and also more recently enabled me to get a high interest return on a monthly saver where the bank put in £10 every month ...

HSBC are generally as good as John Lewis in terms of customer service. The Pay Monthly deal gives access to preferential rates and also more recently enabled me to get a high interest return on a monthly saver where the bank put in £10 every month that I put in £25 which is excellent value.

Sara FriendLevel 2

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terrible customer service, lots of extra charges

the customer service staff never actually listen to your issues, just read back from a script. they never admit the bank has made a mistake. we paid cash in at a branch, it took a week for it to be credited to our account in another branch, during...

the customer service staff never actually listen to your issues, just read back from a script. they never admit the bank has made a mistake. we paid cash in at a branch, it took a week for it to be credited to our account in another branch, during which time we went into overdraft by less than £10. The bank charged us £30 for an unauthorised overdraft, even though we could prove we had paid money in. They moved our account to a monthly fee account without asking us. We are applying to get the fees refunded and will be moving to another bank.

Fiona jkLevel 2

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