Voting in the British Bank Awards is now open! Share your feedback & enter our £1,000 prize draw.Vote now

HSBC Bank Account Pay Monthly Reviews

Ratings based on 24 reviews Last review 1 week ago

HSBC Bank Account Pay Monthly reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account Pay Monthly reviews to find out what life as a HSBC customer is really like. And...

Read Full Description

HSBC Bank Account Pay Monthly reviews come from people like you! With so many different current accounts now available, you can read these honest HSBC Bank Account Pay Monthly reviews to find out what life as a HSBC customer is really like. And remember, if you are a HSBC customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of HSBC Bank Account Pay Monthly reviews. Together, we can make financial services work better for everyone.

5 7
4 7
3 4
2 4
1 2

Our Smart Money People 360° Rating

NOT RATED
Combines our customer review data set with wider market analysis. Find out more here.

Your Bank Account Pay Monthly Reviews (24)

11th September 2017

Packaged account mis-selling

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance...

Read more

I opened my first account about 10 years ago, the advisor gave me the talk about their 'advance account' and that this is the account for me (I started with saying all I need is a debit card and internet banking), nontheless I was given the advance account, because this is the only one that 'suits my needs', as this was my first ever account I didn't know anything about bank accounts, after about a year or two of me paying a monthly fee for the account with 'benefits' that I wasn't even using, I realized that non of my friends are charged for having a bank account, so I went into the branch and told them I don't want to pay for this, I had to tell the advisor several times as he continued to repeat the stuff about the amazing 'benefits' the account comes with, eventually the account was changed to a free account. I never even thought about this until last year, when I read up on packaged account misselling. I raised this with HSBC, they sent me an extremely detailed form to fill in and send back, which I did. A couple of weeks later I received a completely generic letter with points, non of which were relevant to my case, and statements like 'all of our advisors follow our process to the letter', suggesting that they never mis-sold a packaged account in the history of the company, all this in a tone suggesting I'm a liar and instead of raising this complaint I should have played with the toaster in the bathtub.

I was stunned, I did not expect this kind of treatment from the bank I have been with for over a decade, so the next day I opened a savings account at my other bank and moved all of my money out of HSBC.

Don't get me wrong they are an ok bank, the service is adequate, but if you have a problem, you are on your own, they don't care about you, they don't even want to hear about it.

24th August 2017

The Only Bank for Me

I joind The Midland Bank as it was then in Gloucester, when I got my first pay check in 1969 and I have been with the same Bank ever since. They have helped...

Read more

I joind The Midland Bank as it was then in Gloucester, when I got my first pay check in 1969 and I have been with the same Bank ever since. They have helped my
Wife
And
I through out our
Lives, marriage Childrens
Bond and later other savings accounts, the Bank has helped us all the time with help and advice sometimes even impattial advice which has surprised me on more than one occasion. I am ver Gratefull to the Bank for all the help given to me and my family throughout our lives both whilst working for a company and when going self employed then had advice which was exceptional so I will be eternally gratefull for the help I had at that stage of my life but theyo have helped us through out our lives so I will stay with them through retirement as well and I would never think of changing as they have and still are being good towards me.
Business accounts and with savings we have had help and good advice all through out lives and they even contact me when I make a paymentre they are concerned about so I am very Grateful towards them and will never change Bank as its the Only Bank for Me. Philip John

9th July 2016

An amazing lady working for HSBC

I don't know if I want to recommand HSBC to my friend and family but for an amazing lady who help me so so badly...

Read more

I don't know if I want to recommand HSBC to my friend and family but for an amazing lady who help me so so badly ,maybe!
Her name is Parmendar Kaur and work on Harrow branch in London and I must tell everyone that lady is amazing! So focus in customer services,so polite and kind,so dedicated, help me when I was really desperate and keep me update all the time with details about my tranzaction.
Other person who help me even if I don't know her is Jagjit Gill,an extraordinaire manager with an extraordinaire attention to people who chasing my account and offer me her help.
If HSBC hired more people like this the HSBC world become much better!

29th March 2016

Plenty of good value extras

HSBC are generally as good as John Lewis in terms of customer service. The Pay Monthly deal gives access to preferential rates and also more recently enabled me to get a high interest return on a monthly saver where the bank put in £10 every month ...

Read more

HSBC are generally as good as John Lewis in terms of customer service. The Pay Monthly deal gives access to preferential rates and also more recently enabled me to get a high interest return on a monthly saver where the bank put in £10 every month that I put in £25 which is excellent value.

19th February 2016

terrible customer service, lots of extra charges

the customer service staff never actually listen to your issues, just read back from a script. they never admit the bank has made a mistake. we paid cash in at a branch, it took a week for it to be credited to our account in another branch, during...

Read more

the customer service staff never actually listen to your issues, just read back from a script. they never admit the bank has made a mistake. we paid cash in at a branch, it took a week for it to be credited to our account in another branch, during which time we went into overdraft by less than £10. The bank charged us £30 for an unauthorised overdraft, even though we could prove we had paid money in. They moved our account to a monthly fee account without asking us. We are applying to get the fees refunded and will be moving to another bank.

16th February 2016

Card blocked abroad

I am a bit miffed with HSBC recently as I was abroad and had told them that I would b... but the still blocked my access to my money thinking it was fraud! It could of gone really badly but luckily I was able to borrow from the person I was travelling...

Read more

I am a bit miffed with HSBC recently as I was abroad and had told them that I would b... but the still blocked my access to my money thinking it was fraud! It could of gone really badly but luckily I was able to borrow from the person I was travelling with.

27th April 2015

HSBC is generally

HSBC is generally a decent bank to hold a regular account with. I would recommend the regular checking account as it is no worse than others. I think HSBC has an excellent website with the exception of having to use a key fob to log in every time. I...

Read more

HSBC is generally a decent bank to hold a regular account with. I would recommend the regular checking account as it is no worse than others. I think HSBC has an excellent website with the exception of having to use a key fob to log in every time. I do believe this is something they are in the process of changing although I think transactions will be limited without the use of the key for safety reasons. Other than that, the banks actual website is excellent for reviewing recent transactions and viewing your monthly statements. I also find HSBC to be a good bank for transferring money, especially overseas as needed. They will store your information if you chose so one does not have to reenter all the information on a transaction they plan to make more than one time. Bill pay is also good as the money can be immediately paid into receipients account or can be set up to do so at a later date.

17th April 2015

Great bank but few concerns

HSBC is a great bank and provides more rewards / interest when compared to other banks.Also the bank to bank transfers are great as they don't charge you a single penny. However I dont like the new changes they made to bank to bank transfer . I don't...

Read more

HSBC is a great bank and provides more rewards / interest when compared to other banks.Also the bank to bank transfers are great as they don't charge you a single penny. However I dont like the new changes they made to bank to bank transfer . I don't understand why we need to download the app or have a security device to make outside bank transfers. Also they don't have any locations in TX where we can go personally and resolve our issues.

Articles related to HSBC