HSBC Premier Credit Card Reviews

  Ratings based on 13 reviews       Last review 1 year ago    

HSBC Premier credit card reviews can help you to find out about the pros and cons of the HSBC Premier card. What kind of features do HSBC customers like? Find out more about the HSBC Premier card by reading our trusted Smart Money People reviews. You...

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HSBC Premier credit card reviews can help you to find out about the pros and cons of the HSBC Premier card. What kind of features do HSBC customers like? Find out more about the HSBC Premier card by reading our trusted Smart Money People reviews. You can also write your own reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Overall Rating

Great

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HSBC Review Insight

What are people saying in their reviews?

Ease

55% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

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Your Premier Credit Card Reviews

13 reviews

Review HSBC's Premier Credit Card now

Great experience

Always accepted when travelling across the world. Great loyalty points reward as well.

Reviewed on 19th November 2019
Yitian Jing's avatar
Yitian Jing

Acceptable service and satisfactory range of products

Generally their overall customer service has been acceptable, over the last 10-15 years they have definitely been superseded with the introduction of innovative banks like First Direct and Metro Bank. They need to improve their telephone service and... Read more

Generally their overall customer service has been acceptable, over the last 10-15 years they have definitely been superseded with the introduction of innovative banks like First Direct and Metro Bank. They need to improve their telephone service and phone app, and certainly their ethical and moral stance in what they invest in.

Reviewed on 7th May 2017
Annie Hall's avatar
Annie Hall

No problems

Not had any issues with this card, but I no longer carry it around as I like the added value I get with my AMEX card, so tend to use that as my go-to option. Also prefer keeping all of my credit spend on one card so that I can better track it.

Reviewed on 21st April 2016
Michael Fotis's avatar
Michael Fotis

Reliable

I enquires re this card due to a promotional offer being offered. It works well and has been reliable but a few more unexpected perks would be nicer. Was given a higher credit limit than requested though.

Reviewed on 9th March 2016
Romesh's avatar
Romesh

Communication of an offer that I can't actually use!

I recently received an email from HSBC informing me that I could earn bonus points if I spent x amount per month May, June & July. The problem is I got this email at the end of June and haven't spent anything on my card during May, so can't be... Read more

I recently received an email from HSBC informing me that I could earn bonus points if I spent x amount per month May, June & July. The problem is I got this email at the end of June and haven't spent anything on my card during May, so can't be eligible for the special bonus points!

Reviewed on 29th June 2015
Michael Fotis's avatar
Michael Fotis

The best

If I ever have a question about my bill I just call and they are so helpful. Always polite and willing to listen to my concern. Its very easy to get into contact with a real human and you don't have to wait on hold forever. Is is definitely one... Read more

If I ever have a question about my bill I just call and they are so helpful. Always polite and willing to listen to my concern. Its very easy to get into contact with a real human and you don't have to wait on hold forever. Is is definitely one company I don't mind calling. Always is a pleasure.

Reviewed on 17th April 2015
Julie's avatar
Julie

they were very understanding

I have had a good experience with hsbc credit card when I noticed a charge that I did not make there were no questions asked and the refunded my card for the total amount of the charge. they were very polite and understanding on the phone

Reviewed on 17th April 2015
lee roy greenfield's avatar
lee roy greenfield

They called me over and over again about charges.

I have recently been part of a lawsuit with HSBC credit card and was awarded money. They have been using illegal practices for a number of years. This company is awful and should not be used.

Reviewed on 14th April 2015
jhachey's avatar
jhachey

Only if you are in a desparate credit situation.

Beware of this credit card. Only if you are in a desperate credit situation would I advise getting this card. The fees are horrible. You will never ever get a credit limit increase and the customer service leaves a lot to be desired. Stay away.

Reviewed on 13th April 2015
Ezridah's avatar
Ezridah

A GOOD CARD

THE HSBC CARD SEEMS TO BE A GOOD AND REASONABLE CARD TO HAVE. THEY HAVE DECENT RATES AND THIS CARD SEEMS TO BE A GOOD VALUE FOR YOU TO HAVE IN YOUR WALLET. A GOOD POINTS PROGRAM THEY HAVE. WHATS IN YOUR WALLET

Reviewed on 13th April 2015
DUDE's avatar
DUDE

Very accessible account

Although the interest rate is not fantastic it is still competitive and it is very easy to track and top up - given I am also an HSBC Advance Customer I have just received a fantastic offer called Save Together, as long as I make a deposit into the... Read more

Although the interest rate is not fantastic it is still competitive and it is very easy to track and top up - given I am also an HSBC Advance Customer I have just received a fantastic offer called Save Together, as long as I make a deposit into the Loyalty ISA each month HSBC will pay an additional £10.

Reviewed on 27th February 2015
cg's avatar
cg

Loyal customer for many years managing my account efficiently but now subject to extortionate APR which they refuse to reduce because I do not look like a threat to leave.

Having had a HSBC credit card for neatly 10 years I have had a largely positive experience. In difficult times post-university I was able to rely heavily on it. Now as a more affluent professional I have been subjected to regular increases in APR... Read more

Having had a HSBC credit card for neatly 10 years I have had a largely positive experience. In difficult times post-university I was able to rely heavily on it. Now as a more affluent professional I have been subjected to regular increases in APR from the mid teens to a hefty, uncompetitive, embarrassingly exorbitant 27.9%.

Compared to my other 3 credit cards, this compares least favourably (next to 15.9 and 18.9%) with MBNA and Halifax. But it remains the most convenient to use for work expenses because it is attached to my main current account.

In order to reduce the APR, you must write to the mythical and uncontactable Card Services team who do not acknowledge your letter and do not respond. When you speak to customer services to chase, they cannot contact them or chase on your behalf. You must wait for an answer. Unless you open a complaint and 24 hours later the same team can update you.

My APR was not reduced. Despite having a large sum in the current account I must not be deemed a flight risk to another bank. My risk profile must be low (I recently took out a personal loan with another bank and received the best possible rates).

New customers are being offered a representative 18.9%. As an existing and presumably profitable customer my 27.9% seems like corporate robbery. You cannot close your credit card and reapply within 6 months without them re-opening your account with the previous rates. You are chained in by your loyalty and the inconvenience of switching.

And last night we saw on Panorama that HSBC is robbing us all in a different way.

Poor.

Reviewed on 10th February 2015
Terry Lee's avatar
Terry Lee

Applied for this card to get 3000 free points aka 15000 BA Avios

Easy application process (30 min call) and then a few docs to sign in the post. Spent the minimum required to get the free points...good service, but for some reason still prefer my AMEX!

Reviewed on 4th October 2014
Michael Fotis's avatar
Michael Fotis