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MBNA: Credit Card reviews

2.78
Based on 176 reviews, last reviewed 11th Sep 2024
100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
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12%
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7%
See only 2 star reviews
4%
See only 1 star reviews
35%

Latest highest rating:

4

Efficient . Efficient .good service to senior clients Reviewed on: 4th September 2024
Jean Sage's avatar
Jean Sage

Latest lowest rating:

1

Terrible customer service. Terrible customer service. I tried to dispute an unauthorized charge but they sided with the seller even after the product and service are taken back ... Read more Reviewed on: 11th September 2024
WIS's avatar
WIS

About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (176)

Terrible customer service.

1
Terrible customer service. I tried to dispute an unauthorized charge but they sided with the seller even after the product and service are taken back and seller promised a credit (have a proof) but never sent it. I showed it to MBNA but they couldn't care less. Reviewed on: 11th September 2024
WIS's avatar
WIS

Avoid at all costs

1
advertise 18 months interest free credit card but small print says that is only on purchases made in first 60 days. Have been hit with huge interest. These guys are criminal. Reviewed on: 10th September 2024
Tom A's avatar
Tom A

Efficient .

4
Efficient .good service to senior clients Reviewed on: 4th September 2024
Jean Sage's avatar
Jean Sage

Been with MBNA now for some time and have had no iss...

5
Been with MBNA now for some time and have had no issues with them. They provide a good service, have a good website and app. Card can be used everywhere I visit, in store and online. Reviewed on: 26th August 2024
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Kelvin manson

Great introductory offers

5
Great introductory offers let down by a less than obvious activation process. Reviewed on: 23rd August 2024
fra's avatar
fra

Got an offer of 15 months 0% on purchases after 2 mo...

1
Got an offer of 15 months 0% on purchases after 2 months they charged me interest I spoke to there customer services but they didn't care so paid off my card and cancelled it will never get anything from them again total scam of a company Reviewed on: 28th June 2024
Becky Marriott's avatar
Becky Marriott

Terrible costumer service.

1
Terrible costumer service. They make it extremely difficult to cancel a credit card. Reviewed on: 15th June 2024
Francieli M's avatar
Francieli M

Fab company.

5
Fab company. I have recommended MBNA to friends and family. l have been with them for many years and never experienced any issues. Their app is straight forward and easy to use. Bills are broken down and easy to understand. Great overall experience. Reviewed on: 12th May 2024
Peta h's avatar
Peta h

BEWARE of 0% interest rate, they only mean 60 days!

1
I had the credit card for a little over 3 months, and I made a purchase I was planning to use the 15 months of 0% APR. So I noticed that I got charged on the 3rd month and queried this with a customer advisor. She was brilliant and was accustomed to this enquiry. She told me there is a very small print that is not apparent to new customers that 15 months of 0% APR actually means the 0% applies to the first 60 days... She then advised me to get another credit card out, and she was completely talking me through how to close my account down without getting further charges. I'm just very shocked at the lack of transparency MBNA has with consumers over something as basic as the term length for a 0% APR interest rate. Thanks to that advisor she was so accustomed to this when I swore out of shock and then quickly apologised, she showed good decency and empathy of the situation. On the same day I took her advice and transferred my balance to another credit card. The take from this is all of the 0% term length offers mean only 60 days. Reviewed on: 23rd March 2024
Aaron M's avatar
Aaron M

Very good rate , very good service

5
Very good rate , very good service Reviewed on: 10th February 2024
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Cosme Santos

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