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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.22 (178 reviews)

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2.82

Based on 178 reviews, last reviewed 1st Nov 2024

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

43%

12%

35%

Latest highest rating:

5

Straight forward company. Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

Latest lowest rating:

1

Scammers Scam. Unbelievable such a dishonest company is allowed to exist in the UK. Reviewed on: 2nd October 2024

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (178)

Terrible experience

Absolutely terrible experience. Had fraudulent activity on my account, called to discuss with an advisor. One advisor said they could resolve the issue but when I called again a few weeks later to follow up, phone was answered by a different (very abrupt) advisor who continuously raised her voice and spoke over me. Was advised that MBNA can't help and I have to pay off the fraud. Also worth mentioning are the ridiculous wait times, I have tried calling several times over the last few weeks and have had to wait at least an hour every time for someone to answer. Not recommended. Reviewed on: 11th October 2022

Feel scammed

Only found out about their small print restrictions several months in. Do NOT use their interest free credit cards without reading ALL the terms and conditions! Will not be using them again Reviewed on: 6th September 2022

Account Cancelled

I received a letter stating that my account will be closed Oct. 31st due to lack of important information. I called and asked what was missing from my account, explanation was important information. I login monthly and pay my bill in full, not once was there a notice requiring any information. Not once did I receive an email or a letter explaining that something was missing. Anyways, good riddance, maybe I got cancelled due to paying my bill off in full every month and they did not make any money on me??? Reviewed on: 28th July 2022

Never, ever use this company.

My card carrier of 12 years transferred to MBNA 2 years ago. It was an awful experience from day 1 (especially since I did not CHOOSE them). From terrible customer service, to taking 6 MONTHS to mail me a new card after my old one had expired. I paid my balance in full last year because they seemed pretty shady. Most recently - in June 2022 I received a bill for the annual fee, which I paid in full and on time. Then on July 7th I received a letter from them stating that there was "mandatory customer information" missing from my account, and if it wasn't corrected by June 29th 2022 they would be closing my account. Today (July 19th 2022) I received a bill for $0.31... How can I be charged interest when I paid it down to $0 and haven't used my card in a year? Why am I getting a bill at all it my account is closed? How is it that "mandatory customer information" was missing from my account that I had for 14+ years?! Like I said, shady. There are so many better options out there. Shop around. Save yourself the hassle of dealing with this garbage company. Reviewed on: 20th July 2022

Brilliant Credit Card

I use MBNA credit card mainly for balance transfers. It’s quick, easy, and they always remind me to stay focused and to keep track of my finances. There monthly offers are great too to stay in control of your spendings. Reviewed on: 8th July 2022

Awful. Avoid at all costs.

Terrible customer service. Call handlers don’t seem to have a clue, you get passed from one person to another all clueless. They have caused me significant damage to my credit record when it could have been avoided. Reviewed on: 8th July 2022

Customer support in non existent, they should not be in this business

Customer service is a joke. Their agents will put you on hold and never come back to you if they do not know how to answer your questions or can't find solution to your problem. Reviewed on: 21st June 2022

Terrible customer service

Agent just hanged up on me, wait times are ridiculous. Incompetence is striving Reviewed on: 10th June 2022

What a shit show. DO NOT USE

Never ending hold cues and service that doesent do what they promise! Reviewed on: 7th June 2022

Non-professional and impolite people in the call center for customer service!

Non professional and impolite people in call center for customer assistance! Reviewed on: 14th April 2022

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