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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.19 (187 reviews)

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2.78

Based on 187 reviews, last reviewed 20th Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

4

I just started this new adventure with MBNA with a l... I just started this new adventure with MBNA with a loan,all reviews tell me about the credit card but non in loans so until now to me looks good and v... Read more Reviewed on: 20th March 2025

Latest lowest rating:

1

Very Unprofessional Even after closing the account and clearing all balance (received the closing account letter as well)these smart thieves send me interest amount separ... Read more Reviewed on: 5th March 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (187)

Very bad

Not happy with there customer service since Lloyd's tuck them over the company has gone down pan its worse credit card company I have ever dealt with any who wants credit card keep well away from mbna customer service it's very bad staff don't have clue keep away Reviewed on: 17th February 2023

Waste of time not nice to deal with

Will never deal with this company again lowered my limit by text without any warning the recommend amount has been paid for the passed two years NOT the minimum amount and after calling them all I was told it was their rights to do it without warning me. As it is my right to warn as many people as I can. Reviewed on: 15th February 2023

Terrible customer service

Was a customer for 17 years and never had a problem till they decided to cancel my card wlfor no reason and without notifying me. I have a near perfect credit rating and never missed a payment but they said 1 returned piece of mail 10 months ago caused them to cancel my entire account. But they didnt call, text or email me to let me know. When i called customer service about it, they were very rude and wouldnt do anythinf about it. All they said was you can reapply for a card and we will give you some extra points. Do not use this company as they dont care about the customer in any way. Reviewed on: 10th February 2023

Unethical

Shocking bank. Don’t allow you to pay your debts in the order that mosts suits you. Forcing you to take a hit on interest. Don’t honour their introductory periods as they will make you pay them before a debt incurring interest next week. Honestly so bad Reviewed on: 9th February 2023

MBNA PLEASE RE-TRAIN YOUR CUSTOMER SERVILE PEOPLE

"I am extremely disappointed with the service I have received from MBNA. The customer service representative I spoke to was rude and aggressive, and had no understanding of my issue. It is unacceptable that someone with such poor customer service skills is employed by your company. I recently signed up for a balance transfer offer from MBNA, which included 0% interest. I received numerous emails and letters from your marketing team encouraging me to take advantage of this offer. However, on the payment day, MBNA attempted to take the payment from an inactive Direct Debit, which I had not been warned about. As a result, I missed the payment and my credit limit has been reduced to the minimum. This will have a negative effect on my credit score, all due to your poor system and not my own fault. I strongly recommend that MBNA re-train its customer service representatives and put systems in place to warn customers when their Direct Debits are inactive or cancelled. Your lack of communication and poor handling of this situation has caused me a great deal of inconvenience and frustration." Reviewed on: 29th December 2022

The creators of this website are developmentally handicapped.

tell me how this is a f***ing banking app but the option to pay off your balance isn't even on the home page? No, you have to hunt for 15 minutes just to pay off a damn credit card. Stop hiring people off the gd short bus. Reviewed on: 21st December 2022

Appauling!

I will never use this credit card again and certainly do not recommend. I have made 2 calls to clarify that I have interest free period. Was told I do. Statement comes through and interest charged. Called up and they tell me I don't have an interest free period. Phoned them to make a complaint they offered me a measley 10 pounds to withdraw the complaint! I'm taking this further and meanwhile transferring my balance onto another card. Fraud campany Reviewed on: 30th November 2022

Shocking experience, destroyed my trust in credit card companies

Was a victim of a flights scam and was made to feel stupid by MBNA who deemed me negligent and refused to refund my losses. Absolutely shocking service which has left me feeling ridiculed and and out of pocket. Avoid at all costs, I will be cancelling my card and going elsewhere. Reviewed on: 10th November 2022

Scam - would give zero stars if possible - Thieves

0% for 23 months was advertised as per all credit card companies that do the same. However, having gotten 2 months into the 23 months I have been charged interest. Upon making the complaint I have been told that you get 23 months 0% on the first 2 months purchases. Having used Barlcays, Santander, Sainsburys, Natwest and even their partner bank Lloyds I have never come across this. I was told it isn't a scam but I'm sorry it just is. Reviewed on: 29th October 2022

Terrible experience

Absolutely terrible experience. Had fraudulent activity on my account, called to discuss with an advisor. One advisor said they could resolve the issue but when I called again a few weeks later to follow up, phone was answered by a different (very abrupt) advisor who continuously raised her voice and spoke over me. Was advised that MBNA can't help and I have to pay off the fraud. Also worth mentioning are the ridiculous wait times, I have tried calling several times over the last few weeks and have had to wait at least an hour every time for someone to answer. Not recommended. Reviewed on: 11th October 2022

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