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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.17 (195 reviews)

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2.77

Based on 195 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

I rang customer service to report a scam that I had... I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on soci... Read more Reviewed on: 28th June 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (195)

Checking purchases.

When checking through previous expenditure I find the MBNA Credit Card very easy to check online or over the telephone. The customer service is helpful and always polite. Any queries are dealt with promptly and quickly put your mind at ease. The card gives you confidence that it will be accepted at a large range of retailers and businesses. Reviewed on: 30th August 2016

Easy to pay

The MBNA website is easy to navigate. I was previously using it to make my monthly payments. However, by doing this, it takes longer for the payment to be credited. I have now set up a monthly direct debit plan and this works better for me as there is no chance of forgeting to pay on time. Reviewed on: 30th August 2016

Reliable and Good Customer Service

Whilst I have no reward schemes attached to the MBNA credit card, I do appreciate the ease of the online services and the telephone customer service is a credit to them. They have a UK call centre, they answer calls quickly and deal with queries in a friendly, professional manner. They were extremely helpful when I lost my wallet a year or so ago and got a replacement card to me very quickly. Reviewed on: 30th August 2016

No problems

I have had a credit card with this company for many years now with no issues. Everything is made really clear and if I have had a question they have answered it well. Reviewed on: 30th August 2016

Good offers to help with balance transfers

Good customer service, they always try to help me find the best offer for me and how I can save money. Reviewed on: 26th June 2016

Easy to use, great rates

Took out a credit card to get our bathroom done. Low interest rates and easy balance transfer. So pleased with the service that my partner transferred his credit card over to MBNA. Reviewed on: 23rd June 2016

Terrible customer service

I've been a customer of MBNA credit card for years... No complaints about the card itself but their support is very poor. Really difficult to talk to anyone. As with other reviews, their only communication with me is about balance transfers. They've just sent me a second card - which I haven't requested and don't want.... So am going to move to another provider. Reviewed on: 17th June 2016

Bombarded

I took out this out as my first credit card, as the sign up bonus was quote good. I didn't use it much but this didn't stop them sending me endless amounts of post re: balance transfer offers and other cards which i did not need at all. I got so annoyed with all of this spam I got another card and closed this one (which was a convoluted process in itself) and would never use them again. Reviewed on: 14th June 2016

Amazing Customer Service

I cannot rate this company high enough for their customer service. Quick to answer the phone and very very helpful Reviewed on: 17th May 2016

a bit slow

had to contact twice to change my address Reviewed on: 11th May 2016

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