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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.19 (187 reviews)

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2.79

Based on 187 reviews, last reviewed 20th Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

4

I just started this new adventure with MBNA with a l... I just started this new adventure with MBNA with a loan,all reviews tell me about the credit card but non in loans so until now to me looks good and v... Read more Reviewed on: 20th March 2025

Latest lowest rating:

1

Very Unprofessional Even after closing the account and clearing all balance (received the closing account letter as well)these smart thieves send me interest amount separ... Read more Reviewed on: 5th March 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (187)

Great card

Very good experience. Easy to use and good online site to help you keep track of your spending. Points are earns as well which can be transferred into vouchers. Reviewed on: 1st January 2017

Good customer advisors

I have spoken to the advisors a number of times to resolve problems with my account. They are always friendly and help me out when I need them. They also helped prevent fraud on my account. Reviewed on: 24th December 2016

Customer service win

MBNA are great, the customer service is always good, and it's so easy to use Reviewed on: 19th December 2016

AWFUL

Just awful customer service and they spin you a pack of lies! like when I had to make an urgent payment they said I could pay at the coop , and laughed. You can only pay at the coop if you have an account. Also I had to use recorded postage as they would constantly lie they never received my cheque..... when I used recorded postage I had to make one complaint on the default charges and got my money back... Then had no more default charges since !!! Id would tell any one to use them with caution! Reviewed on: 7th December 2016

Average

Very average. High interest rates, no perks. I try not to use this card really. Reviewed on: 6th December 2016

OK

I pay it off every month, nothing good or bad, so it's OK, nothing more. Reviewed on: 30th November 2016

Worst of the worst

This organisation is the worst of the worst. You have to go through a long process to speak to customer services, then when you do speak to them they are clueless! I think the only training they've probably had is to deceive because when it comes to maths they are THICK..If you get to talk to a senior manager it's a total waste of time because when they are put into a corner they tell you the conversation has to end and this happened to me on every occasion because I'd asked for a truthful answer to my question which they would not give me . DONT BE FOOLED BY SOME OF THE PEOPLES EXPERIANCE ON THIS SIGHT AS I CAN TELL YOU ALL THE STAFF WILL BE SUBMITTING REVIEWS BECAUSE THATS HOW TWISTED THE MANAGEMENT IS . They will deceive you to suit themselves believe me.. Reviewed on: 25th October 2016

good deals on balance transfer options

I have used my MBNA credit card for many years. I tend to use it less as an everyday credit card, instead I take advantage of the long balance transfer deals they keep sending me and use it to spread the cost of purchasing a large item. I find that it can take a while to get to speak to someone, lots of options to go through and then a reasonable wait for the call to be answered, however I do find that when I am able to eventually get through, my call is dealt with efficiently and approval granted quickly. I don't use the card as my everyday credit card as there is no loyalty points scheme and the interest rate is fairly high compared to other cards. Reviewed on: 23rd October 2016

Good value competitive rates

Great offers regular 0% balance transfer offers always friendly and helpful when ever you contact them . Best credit card provider by miles while others have increased there interest rates mbna have kept there's at an affordable level. Reviewed on: 12th September 2016

Customer service

I recently contacted the company to take up a recent offer on a balance transfer. the process was easy and the adviser explained the process fully and explained in detail how long the transfer would take. Good offer Good service highly recommended. Reviewed on: 12th September 2016

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