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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.21 (178 reviews)

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2.75

Based on 178 reviews, last reviewed 2nd Oct 2024

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

42%

12%

35%

Latest highest rating:

4

Efficient . Efficient .good service to senior clients Reviewed on: 4th September 2024

Latest lowest rating:

1

Scammers Scam. Unbelievable such a dishonest company is allowed to exist in the UK. Reviewed on: 2nd October 2024

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (178)

Customer service

I recently contacted the company to take up a recent offer on a balance transfer. the process was easy and the adviser explained the process fully and explained in detail how long the transfer would take. Good offer Good service highly recommended. Reviewed on: 12th September 2016

As good as the rest

In my experience with MBNA, I found that while the service and customer experience couldn't be faulted, I did have a few issues with the deals that they offered me. After being a customer of theirs for a number of years and always keeping my account in good order, I contacted them on numerous occasions about increasing my limit and even though I was told a higher limit was available to me, it never happened for some reason. I would recommend MBNA overall, I just think that they tend to concentrate and look after their new customers as opposed to the ones that have had accounts over a number of years for some reason. Reviewed on: 9th September 2016

very good credit card on special offer of 0 % for a year on purchases, helpful staff

I got a balance transfer at 0 % and also 0 % on purchases for one year. also you can request paper statements by post as well as online only bills. Reviewed on: 30th August 2016

Checking purchases.

When checking through previous expenditure I find the MBNA Credit Card very easy to check online or over the telephone. The customer service is helpful and always polite. Any queries are dealt with promptly and quickly put your mind at ease. The card gives you confidence that it will be accepted at a large range of retailers and businesses. Reviewed on: 30th August 2016

Easy to pay

The MBNA website is easy to navigate. I was previously using it to make my monthly payments. However, by doing this, it takes longer for the payment to be credited. I have now set up a monthly direct debit plan and this works better for me as there is no chance of forgeting to pay on time. Reviewed on: 30th August 2016

Reliable and Good Customer Service

Whilst I have no reward schemes attached to the MBNA credit card, I do appreciate the ease of the online services and the telephone customer service is a credit to them. They have a UK call centre, they answer calls quickly and deal with queries in a friendly, professional manner. They were extremely helpful when I lost my wallet a year or so ago and got a replacement card to me very quickly. Reviewed on: 30th August 2016

No problems

I have had a credit card with this company for many years now with no issues. Everything is made really clear and if I have had a question they have answered it well. Reviewed on: 30th August 2016

Good offers to help with balance transfers

Good customer service, they always try to help me find the best offer for me and how I can save money. Reviewed on: 26th June 2016

Easy to use, great rates

Took out a credit card to get our bathroom done. Low interest rates and easy balance transfer. So pleased with the service that my partner transferred his credit card over to MBNA. Reviewed on: 23rd June 2016

Terrible customer service

I've been a customer of MBNA credit card for years... No complaints about the card itself but their support is very poor. Really difficult to talk to anyone. As with other reviews, their only communication with me is about balance transfers. They've just sent me a second card - which I haven't requested and don't want.... So am going to move to another provider. Reviewed on: 17th June 2016

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