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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.18 (194 reviews)

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2.80

Based on 194 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

Hard Work to get problems resolved. Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the... Read more Reviewed on: 11th June 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

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MBNA Credit Card reviews (194)

Excellent customer service

Most helpful when fraudulent use occured Reviewed on: 1st May 2017

Awful company

Unfair charges, unhelpful customer service. new balance/money transfer *deals* aren't competitive at all e.g 5% charge? Reviewed on: 1st May 2017

Brilliant amazing wonderful reliable loyal

Really nice people on the phone got what I needed and sorted me out asap!! :) Reviewed on: 30th April 2017

okay card

Was a good card when they gave cash back Reviewed on: 5th April 2017

Great card with long interest free period

Got this card due to the 26 month interest free period - this covers balance transfers and purchases, so will come in very handy for those bigger purchases. Reviewed on: 13th February 2017

Very unprofessional

Staff laugh at you constantly and tell you miss leading information Reviewed on: 12th February 2017

Easy to use but lacking in perks

Since buying out my Alliance & Leicester credit card years ago I actually feel that MBNA have improved the service. They don't hassle me with junk mail and they have recently extended the payment period which is great news if you are away on holiday or forget. They only downside is that they have stopped offering cashback on their Visa credit card. I can still earn cashback on my Amex card but many places will not accept Amex. This means I have lost a lot of cashback this year and at only 0.5% cashback it was not favourable in comparison to other providers anyway. Reviewed on: 6th February 2017

Great card

Very good experience. Easy to use and good online site to help you keep track of your spending. Points are earns as well which can be transferred into vouchers. Reviewed on: 1st January 2017

Good customer advisors

I have spoken to the advisors a number of times to resolve problems with my account. They are always friendly and help me out when I need them. They also helped prevent fraud on my account. Reviewed on: 24th December 2016

Customer service win

MBNA are great, the customer service is always good, and it's so easy to use Reviewed on: 19th December 2016

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