NewDay Marbles Credit Card Reviews

  Ratings based on 5 reviews       Last review 2 years ago    

NewDay Marbles reviews can help you to find out about the pros and cons of the Marbles credit card. What kind of features do NewDay customers like? Find out more about the NewDay Marbles by reading our trusted Smart Money People reviews. You can also...

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NewDay Marbles reviews can help you to find out about the pros and cons of the Marbles credit card. What kind of features do NewDay customers like? Find out more about the NewDay Marbles by reading our trusted Smart Money People reviews. You can also write your own NewDay Marbles reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Overall Rating

Average

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NewDay Review Insight

What are people saying in their reviews?

Communication

33% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Branch

Your Marbles Credit Card Reviews

5 reviews

Review NewDay's Marbles Credit Card now

Avoid at all cost

Avoid this company at all costs (Laura Ashley, Amazon, Marbles, Aqua etc credit cards are all the same company), currently in progress of reporting to Financial Ombudsman and seeking legal advice. Made a balance transfer for full amount two months... Read more

Avoid this company at all costs (Laura Ashley, Amazon, Marbles, Aqua etc credit cards are all the same company), currently in progress of reporting to Financial Ombudsman and seeking legal advice. Made a balance transfer for full amount two months ago, still not "received" by New Day, emailed and called on a regular basis but still no further ahead. Each time I call told something different, inaccurate information on my account led me to requesting a freedom of information act to have all information they hold on me. People on the phone promise no late charges/ interest while the missing payment is investigates, then shock.. late charges/ interest on my account. Told nothing they can do. Provided all information they have requested, to then be told wrong information, back and forth with the other company who say the information is correct and the payment IS WITH NEW DAY and has been since March. Spoke to them AGAIN today told more inaccurate information, still no payment made and they continue to insist they can't find a payment, even though the other company can clearly see it is there.
There are no words........

Reviewed on 18th May 2019
CV's avatar
CV

Good credit building tool

Not the cheapest product on market but is good value for regular use and full payment each month. Using this helps those on lower credit scores build a better credit rating that definitely works. Don't use it as main source of credit as interest is... Read more

Not the cheapest product on market but is good value for regular use and full payment each month. Using this helps those on lower credit scores build a better credit rating that definitely works. Don't use it as main source of credit as interest is relatively high.

Reviewed on 29th June 2017
Neil Martin's avatar
Neil Martin

Real decline since NewDay took over

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online... Read more

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online account facility allows you change address. Looks absolutely fine on-screen but Marbles system seems to have mangled old and new address so staements and correspondance comes out wrong. Three declined payments this week - do not know why as account less than 25% of limit, suspect the mangled account address not agreeing with details input on store website. Spent 29 minutes on phone being passed from one assistant to another (four in total), having to go through the security details each time, why can't they pass on the validation?
Will most likely now be changing to another card supplier.

Dec17 Update:
Newday admitted the fault, but I still decided to change the card in May - very quick and easy to do. Multiple errors and not easy to contact meant that I decided it was time to move on.

Reviewed on 22nd April 2017
Ian Grundy's avatar
Ian Grundy

Bad service

I really do not recommend this company to take something, terrible company

Reviewed on 10th April 2017
Sergejs 's avatar
Sergejs

GREAR

I love their service. Friendly people and they work so fast!

Reviewed on 13th April 2015
KIM's avatar
KIM