Write a review

MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.17 (195 reviews)

View other MBNA products

2.77

Based on 195 reviews, last reviewed 28th Jun 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

I rang customer service to report a scam that I had... I rang customer service to report a scam that I had endured and because the company exists they couldn’t help what happened was I did a survey on soci... Read more Reviewed on: 28th June 2025

Read all reviews Write a review

About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

Review MBNA: Credit Card now

Help others make smarter decisions by sharing your own experience.

Write a review

MBNA Credit Card reviews (195)

Customer service win

MBNA are great, the customer service is always good, and it's so easy to use Reviewed on: 19th December 2016

AWFUL

Just awful customer service and they spin you a pack of lies! like when I had to make an urgent payment they said I could pay at the coop , and laughed. You can only pay at the coop if you have an account. Also I had to use recorded postage as they would constantly lie they never received my cheque..... when I used recorded postage I had to make one complaint on the default charges and got my money back... Then had no more default charges since !!! Id would tell any one to use them with caution! Reviewed on: 7th December 2016

Average

Very average. High interest rates, no perks. I try not to use this card really. Reviewed on: 6th December 2016

OK

I pay it off every month, nothing good or bad, so it's OK, nothing more. Reviewed on: 30th November 2016

Worst of the worst

This organisation is the worst of the worst. You have to go through a long process to speak to customer services, then when you do speak to them they are clueless! I think the only training they've probably had is to deceive because when it comes to maths they are THICK..If you get to talk to a senior manager it's a total waste of time because when they are put into a corner they tell you the conversation has to end and this happened to me on every occasion because I'd asked for a truthful answer to my question which they would not give me . DONT BE FOOLED BY SOME OF THE PEOPLES EXPERIANCE ON THIS SIGHT AS I CAN TELL YOU ALL THE STAFF WILL BE SUBMITTING REVIEWS BECAUSE THATS HOW TWISTED THE MANAGEMENT IS . They will deceive you to suit themselves believe me.. Reviewed on: 25th October 2016

good deals on balance transfer options

I have used my MBNA credit card for many years. I tend to use it less as an everyday credit card, instead I take advantage of the long balance transfer deals they keep sending me and use it to spread the cost of purchasing a large item. I find that it can take a while to get to speak to someone, lots of options to go through and then a reasonable wait for the call to be answered, however I do find that when I am able to eventually get through, my call is dealt with efficiently and approval granted quickly. I don't use the card as my everyday credit card as there is no loyalty points scheme and the interest rate is fairly high compared to other cards. Reviewed on: 23rd October 2016

Good value competitive rates

Great offers regular 0% balance transfer offers always friendly and helpful when ever you contact them . Best credit card provider by miles while others have increased there interest rates mbna have kept there's at an affordable level. Reviewed on: 12th September 2016

Customer service

I recently contacted the company to take up a recent offer on a balance transfer. the process was easy and the adviser explained the process fully and explained in detail how long the transfer would take. Good offer Good service highly recommended. Reviewed on: 12th September 2016

As good as the rest

In my experience with MBNA, I found that while the service and customer experience couldn't be faulted, I did have a few issues with the deals that they offered me. After being a customer of theirs for a number of years and always keeping my account in good order, I contacted them on numerous occasions about increasing my limit and even though I was told a higher limit was available to me, it never happened for some reason. I would recommend MBNA overall, I just think that they tend to concentrate and look after their new customers as opposed to the ones that have had accounts over a number of years for some reason. Reviewed on: 9th September 2016

very good credit card on special offer of 0 % for a year on purchases, helpful staff

I got a balance transfer at 0 % and also 0 % on purchases for one year. also you can request paper statements by post as well as online only bills. Reviewed on: 30th August 2016

Do you have a different MBNA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit Card
from Shop Direct 4.76 from 6 reviews
123 Credit Card
from Santander 3.91 from 159 reviews
Credit Card
from 118 118 Money 4.84 from 1101 reviews

Want to see more from MBNA?

Football Credit Cards
from MBNA 5.00 from 1 reviews
Platinum Credit Card
from MBNA 4.90 from 13 reviews
5 Credit Card
from MBNA 4.58 from 13 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub