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HSBC: Credit card reviews

Name: Credit card
Rating: 3.45 (117 reviews)

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3.00

Based on 117 reviews, last reviewed 13th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

39%

20%

11%

23%

Latest highest rating:

4

The service is good. The service is good. I do not like the way they in branch business is done in public in the foyer. It feels scruffy, impersonal and not secure Reviewed on: 15th September 2025

Latest lowest rating:

2

Poor Customer Support. Have banked with HSBC for 35 years. Service has deteriorated. Poor communication, foreign call centre. Recent problem with Rewards Credit Card. I spen... Read more Reviewed on: 13th December 2025

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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Credit card reviews (117)

Poor Customer Support.

Have banked with HSBC for 35 years. Service has deteriorated. Poor communication, foreign call centre. Recent problem with Rewards Credit Card. I spend several thousand pounds on this card each month. However, £150 transaction was very iffy, but HSBC refused to refund me, and there was no customer support. Reviewed on: 13th December 2025

Not the simplest of credit cards

Difficult to activate. Difficult to make on line payments. Just difficult all round, and no high street branch for 20 miles.. I've cut mine up. Reviewed on: 16th September 2025

The service is good.

The service is good. I do not like the way they in branch business is done in public in the foyer. It feels scruffy, impersonal and not secure Reviewed on: 15th September 2025

HSBC Card - no payment controls.. risky card to have

Watch out for HSBC credit cards. I got one for the first time last week. They assigned me a credit limit of 3x my monthly salary and never informed me. But the kicker is that they have no payment controls for their credit cards either on app or via any helpine other than completely block your card. In today's time of lots of fraud, not giving customer options for card controls is madness and on top of that, give a credit limit so high without telling meaning I go bankrupt if fraud use. terrible lack of awareness of market. similar lack of security procedure in bank account to when I opened 2 year back.. shut my account in 3 days due to completly missing security protocols on online access Reviewed on: 4th August 2025

Delay in receiving Credit Card

Applied for Credit Card online. No confirmation received via email/post/ text of successful application. Numerous calls made to Customer Service to enquire about status of application & when can expect to receive Card. Only received Credit Agreement to sign a month later. Reviewed on: 12th June 2025

My HSBC international debit card is so hit and miss.

My HSBC international debit card is so hit and miss. It never seems to work. Simple and truthful comment. I don’t have it yet, but Waze seems a better and more competitive (exchange rate), option. Reviewed on: 24th May 2025

HSBC Targeting, attacking & closing accounts of Jews...

Targeted, attacked & account closed due to Jewish ethnicity by HSBC UK Bank. Vile, Disgusting, Antisemitic Comments + Abuse by multiple staff (I was told Jewish people are "overprivileged"!). Lawyers involved - HSBC now REFUSING TO RESPOND, also to SAR Request sent by lawyer (after months). Therefore, HSBC's illegal, racist & Extremist conduct will be publicly reviewed for the foreseeable future. WARNING: HSBC ARE NOW TARGETING PEOPLES ACCOUNTS FOR CLOSURES BASED ON THEIR ETHNICITY, THIS IS NO EXAGGERATION. More will be posted in due course, complete with evidence. Reviewed on: 24th April 2025

Good credit card, good 0% balance transfer deal.

Good credit card, good 0% balance transfer deal. paper statements are good and app is also good Reviewed on: 19th April 2025

Extremely Disappointing with Credit Card Application

I am extremely dissatisfied with my recent experience applying for a credit card with HSBC. After submitting an online application, I received no confirmation email or reference number, an immediate red flag in terms of customer communication and process transparency. Following up by phone, I was shocked to be told by the customer service team that they had no visibility of my application whatsoever. This is deeply concerning, especially given that a hard search has clearly appeared on my credit report. If a search has been conducted, then the application has gone through on some level, so where is my information and why can’t their systems track it? The suggestion I received from the call centre to physically go into a branch to resolve this is completely unacceptable in 2025. In an age of digital banking, I find it baffling and frankly absurd that HSBC’s internal systems are not integrated well enough for phone support staff to access or verify online applications. This disconnect between digital and in-branch services is archaic and undermines customer confidence. Even more concerning is the implication that customer service representatives lack the necessary authorisation levels to deal with such a basic issue. Why offer online services if the infrastructure and staff training do not support them? This experience has not only wasted my time but may also have caused unnecessary damage to my credit score through a hard search for a credit product I now have no clarity on. One could argue that this raises potential breaches around consumer protection and fair treatment under FCA principles, as well as issues regarding transparency and data handling under GDPR. I expected better from a major bank like HSBC. This level of service is not only frustrating it’s unacceptable. I would urge HSBC to review and modernise their application tracking process, improve internal communication across service channels and ensure that applicants are treated with the transparency and respect they deserve. Reviewed on: 17th April 2025

Builders

Very nice and very good ! I have this product and I am a heppi Reviewed on: 28th February 2025

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