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HSBC: Credit card reviews

Name: Credit card
Rating: 3.51 (126 reviews)

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3.51

Based on 126 reviews, last reviewed 12th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

20%

11%

22%

Latest highest rating:

5

easy to use and update via the app, good communicati... easy to use and update via the app, good communication and great rates Reviewed on: 12th June 2026

Latest lowest rating:

1

App/Website Not Yet Working. I finalised a Balance Transfer over to a HSBC Credit Card, & I was then advised to download the App to my mobile to ensure a stress free experience wh... Read more Reviewed on: 16th April 2026

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About this product

With the HSBC Purchase Plus credit card, you can get a period of interest free purchases and balance transfers.

There's no annual fee for the Purchase Plus credit card. You can use your card in all countries and regions supported by the Visa and Mastercard networks. Fees apply, and non-HSBC cash machines may also charge a fee.

HSBC Purchase Plus credit card reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

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HSBC Credit card reviews (126)

easy to use and update via the app, good communicati...

easy to use and update via the app, good communication and great rates Reviewed on: 12th June 2026

The app is fantastic - simple looking and interactive

The app is fantastic - simple looking and interactive Reviewed on: 12th June 2026

Very Responsice Customer Service

They are very responsive on the chat through the app. I had to report an unexpected transaction on my card recently and they were very efficient m, polite and respectful. Reviewed on: 11th June 2026

Credit card from HSBC

From the moment of deciding to use a interest free period credit card, through the application process until receiving the card, as advertised, and operating the card with the HSBC app I have been extremely happy with the service. Reviewed on: 11th June 2026

Pleased with how customers are treated

Pleased with how customers are treated Reviewed on: 17th April 2026

App/Website Not Yet Working.

I finalised a Balance Transfer over to a HSBC Credit Card, & I was then advised to download the App to my mobile to ensure a stress free experience when Logging In to make payments. This was the total opposite, as their App is not actually finalised yet, & neither is their website. I Reviewed on: 16th April 2026

Friendly knowledgeable staff in the bank and via phone

Friendly knowledgeable staff in the bank and via phone Reviewed on: 25th March 2026

App needs modernising

Credit offered is good but the app has very little functionality. For example, if paying down a cresit card balance from a non-HSBC bank you must do an archaic process by bank transfer with reference code and can't just pay by card or in the app - which is the case for other credit card providers with more modern apps. Reviewed on: 24th March 2026

Just an all round good card,

Just an all round good card, no charges , a great rate and easy to use. Reviewed on: 22nd January 2026

Poor Customer Support.

Have banked with HSBC for 35 years. Service has deteriorated. Poor communication, foreign call centre. Recent problem with Rewards Credit Card. I spend several thousand pounds on this card each month. However, £150 transaction was very iffy, but HSBC refused to refund me, and there was no customer support. Reviewed on: 13th December 2025

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