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HSBC: Credit Card reviews

Name: Credit Card
Rating: 3.61 (105 reviews)

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3.40

Based on 105 reviews, last reviewed 18th Jun 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

43%

20%

12%

20%

Latest highest rating:

4

Very happy with HSBC. Very happy with HSBC. The CS team is always very helpful. Reviewed on: 12th April 2024

Latest lowest rating:

1

Terrible customer service - avoid at all costs! After receiving my Platinum CC with a 10000$ Credit limit, I reduced it online to $6000 for security reasons. A month later I wanted to book internati... Read more Reviewed on: 18th June 2024

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About this product

HSBC Credit Card reviews can help you to find out about the pros and cons of the HSBC Credit Card credit card. What kind of features do HSBC customers like? Find out more about the HSBC Credit Card by reading our trusted Smart Money People reviews. You can also write your own HSBC Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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HSBC Credit Card reviews (105)

Customer service gone wrong

HSBC customer service is systemically broken. There is no clear evidence of departmental communication, nor the appetite to go the extra mile. The attitude and vision toward customer service needs revisited with a focus on engagement and customer satisfaction embedded into its core values. Reviewed on: 24th June 2020

User friendly credit card

The credit card is a good standard card, no rewards or anything like that. The good thing about it is the app which gives you access to you credit card, current account and savings accounts. Reviewed on: 27th April 2020

It's fine

My credit card account is fine - easily manageable from my online banking app. Reviewed on: 27th April 2020

Not great

Poor rates, poor service, not flexible with repayments Reviewed on: 25th January 2020

Perfect for me

I was plesantly suprised by these servuces, it helped me very much in hard times. Reviewed on: 24th January 2020

cristian dumitru mosteanu

La toata lumea recomand hsbs e foarte bun cardul. Reviewed on: 14th January 2020

NO PROBLEMS!

Credit card always work fine and good online banking and app. Reviewed on: 9th June 2019

0% Balance Transfer

Online application was a breeze and customer service great. Very satisfied. Reviewed on: 7th June 2019

PPI Nightmare

I made a PPI claim over a year ago but HSBC still haven't paid me. They've made jump through hoops by making me provide documentation, bring it all + ID into branch and then claiming they don't know who I am? Had to get the ombudsmen involved who have aggreed with my claim and have stated HSBC must pay me out. That was over a month ago but HSBC still haven't paid me. Reviewed on: 15th April 2019

Perfect

Very good and easy transaction at any time Reviewed on: 10th April 2019

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