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Virgin Money Credit Cards Reviews

Ratings based on 189 reviews Last review 1 week ago

Virgin Money have a range of credit cards to suit your needs with tools to help find the best card for you. You can also use the Card Checker tool to see if you’ll be approved before you apply – without affecting your credit rating. Check out the range of unique card designs and choose the one that best suits your style.

Representative 20.9% APR (variable).

Brought to you by Virgin Money.

5 125
4 29
3 7
2 6
1 22

Our Smart Money People 360° Rating

Good Credit Card
Combines our customer review data set with wider market analysis. Find out more here.

Your Credit Cards Reviews (189)

11th April 2018

Interest Free Credit Card

Great customer experience, great interest free period!

Reply from Virgin Money
Hi there, thanks for your feedback! Great to hear you're happy with your Credit Card, just get in touch if there's anything we can help with. Thanks, Jane
5th April 2018

Great customer Service

Happy to help with anything I needed

Reply from Virgin Money
Hi Anna, thanks for the feedback. You know where we are if you need hand with anything in the future, just give us a shout! Thanks, Lindsay
30th March 2018

Poor service

Virgin money don’t wven reply when they have asked for your details absolutely discussing do not use them

Reply from Virgin Money
Hi Gary, if you’d like me to step in please email your name, address and contact number over to reviewhelper@virginmoney.com and I’ll get the ball rolling. Thanks, Lindsay
25th March 2018

Not to be trusted

Virgin money expect you to log online to check when you are due to make a payment, they say they send email and texts but don’t, even when you send a secure message they say log on to see your reply and guess what nothing there avoid 100%

Reply from Virgin Money
Morning Gary, can you email your details including postal address and best contact number to reviewhelper@virginmoney.com so I can help with this? Thanks, Jane
11th February 2018

Great customer service & easy to use website

I have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer...

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I have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer services they have always been quick to answer and also been very helpful

Reply from Virgin Money
Thanks for getting in touch Claire, great to know you're happy with your Credit Card account! Just get back in touch if there's anything you'd like us to take a look at. Thanks, Jane
11th February 2018

Great customer service

after having a problem with my card that left me stranded they were able to fix this problem on time and quickly for me

Reply from Virgin Money
Thanks for leaving your feedback Rachel, happy to know we were able to get this sorted for you! You know where to find us if there's anything else. Thanks, Jane
9th February 2018

Virgin Money and Stonewall - Best Credit Card Partnership EVER

Virgin Money issue a credit card in partnership with Stonewall in support of the LGBT community. The card rocks a beautiful rainbow without the front embossing. The credit card number is on the back. Loved the process from applying for the card to...

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Virgin Money issue a credit card in partnership with Stonewall in support of the LGBT community. The card rocks a beautiful rainbow without the front embossing. The credit card number is on the back. Loved the process from applying for the card to taking advantage of the fantastic balance transfer and retail offers.

Reply from Virgin Money
Hey Miko, thanks for giving us your wonderful feedback and for sharing your experience with us. Let me know if you ever need a hand with anything. Thanks, Lindsay
8th February 2018

Quick, easy & honest

Recently took out a credit card, hole process was really easy and clear. If I have any issues or questions they are immediately answered or resolved

Reply from Virgin Money
Thanks for getting in touch, it's great to hear your feedback! You know where to find us if there's anything we can help with. Thanks, Jane
7th February 2018

Easy Easy Easy

Brilliant online application process. Not bombarded with lots of questions and pages and pages of form filling! Quick decision. Interesting options of card designs. Product works for me and what I want/need as a customer - makes a refreshing change!

Reply from Virgin Money
Great to hear from you Ross, glad you're happy with your new Credit Card! If you have any questions, just get in touch. Thanks, Jane
7th February 2018

Terrible company BEWARE!

Daylight robbery is how I would describe this company. Beware, they will charge you and rip you off at every opportunity. Customer service is beyond bad.

Reply from Virgin Money
Hi Shaun, if you'd like me to look into this for you just email your postal address and best contact number to reviewhelper@virginmoney.com. Thanks, Jane
6th February 2018

Simple, fast and professional

Applying was straightforward, effortless and comprehensive. Would recommend to anyone wanting a credit card that outlines all the costs beforehand and the assurance that comes with Virgin money

Reply from Virgin Money
Thanks for getting in touch Dan, great to hear you're happy with your Credit Card. If there's anything we can help with just let us know. Thanks. Jane
5th February 2018

Easy balance transfer

I took out a virgin credit card to transfer a balance from another credit card. I made a pact with myself that 2018 would be the year that I would be debt free. Well I can proudly say that after transferring to virgins interest free credit card and...

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I took out a virgin credit card to transfer a balance from another credit card. I made a pact with myself that 2018 would be the year that I would be debt free. Well I can proudly say that after transferring to virgins interest free credit card and using there very easy internet banking feature to make consistent payments I am now debt free for the first time in a long time and it feels amazing all thanks to Virgin.

Reply from Virgin Money
Thanks for your lovely comments, it's great to hear from you! You know where to find us if there's anything else we can do to help. Thanks, Jane
5th February 2018

no common sense or flexibility

Had my card for around 21 months on a promotional balance transfer offer. One late payment where the direct debit was not paid. I was in the red for a couple of hours before transferring money from another account and they removed my promotional offer...

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Had my card for around 21 months on a promotional balance transfer offer. One late payment where the direct debit was not paid. I was in the red for a couple of hours before transferring money from another account and they removed my promotional offer and refuse to reconsider. looks like they are just waiting for things like this so that they can bang on large amounts of interest. Disgraceful.

Reply from Virgin Money
Hi there, thanks for getting in touch. If you'd like me to look into this further for you, just email your details to reviewhelper@virginmoney.com and I'll take it from there. Thanks, Jane
3rd February 2018

A very user friendly credit card

Virgin credit cards are the absolute best!! very easy to manage your money and transactions.

Reply from Virgin Money
Lovely to hear some great feedback about your Credit Card Jane- you know where to find us if you have any questions. Thanks, Abbie
3rd February 2018

Best credit card

Always know where I am with my card just wish there was an app that I could just bring up on my iPhone would be easier but still best card by far

Reply from Virgin Money
Thanks for the great feedback Denise. We're focused on mobile optimisation at the moment but if there's news of an app in the future we'll be sure to let our customers know! Thanks, Abbie
1st February 2018

Virgin is rubbish. UPDATE

Worst customer service ever. I'm so done with this company. So I emailed them on the address posted in their reply, three days ago. Still NOTHING. So just to confirm my original review, WORST CUSTOMER SERVICE EVER. AVOID LIKE THE PLAGUE.

Reply from Virgin Money
Hi there, thanks for getting in touch. If there's something you'd like us to take a look at for you, just email your details to reviewhelper@virginmoney.com. Thanks, Jane
31st January 2018

Excellent service from virgin money

I would recommend Virgin money to all my family&friends because : Virgin Money are : Clear simple& outstanding in service.100%customer feedback I give to Virgin Money

Reply from Virgin Money
Thanks for your lovely comments Summer, glad to hear we were able to help! You know where to find us if there's anything we can take a look at for you. Thanks, Jane
31st January 2018

Bad customer service

Take decisions for no apparent reason without informing their customers. Avoid

Reply from Virgin Money
Thanks for getting in touch. If there's anything you'd like me to take a look at, can you email your details to reviewhelper@virginmoney.com? Thanks, Jane
31st January 2018

Terrible service

Twice they have blocked my card simply for PAYING THE BALANCE! Both times they said it looked like suspect fraudulent activity! Yes because clearing your balance is fraud. Twice u had the embarrassment of having the card declined at a shop with a...

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Twice they have blocked my card simply for PAYING THE BALANCE! Both times they said it looked like suspect fraudulent activity! Yes because clearing your balance is fraud. Twice u had the embarrassment of having the card declined at a shop with a queue behind me. And then the worst bit it takes ages to get hold of a real person when calling customer service. I will never use this card again and could never recommend it.

I was asked for an update here it is:

Emailed the email in the reply. No response! AVOID this company like the plague. There are much better options out there. It's all fine and well until something goes wrong and then you're hung out to dry.

Reply from Virgin Money
Hi there, let's take a look at this for you. If you email your postal address and best contact number to reviewhelper@virginmoney.com, I'll take it from there. Thanks, Jane
30th January 2018

100 % Customer Service

Great customer service. Anytime I have spoken with Virgin Money I have been completely satisfied. Great offers and promotions. I would highly recommend Virgin Money.

Reply from Virgin Money
Thanks for your feedback Mark, you can find more information about our current offers and prizes here; https://uk.virginmoney.com/virgin/service/offers-and-prizes/. Just let us know if there's anything else we can help with. Thanks, Jane