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Virgin Money Credit Cards Reviews

Ratings based on 66 reviews Last review 1 week ago

Read Virgin Money credit card reviews on Smart Money People, the UK's #1 site for financial services reviews. If you're considering taking out a Virgin Money credit card, read our reviews first to see what people have to say. Already have a credit...

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Read Virgin Money credit card reviews on Smart Money People, the UK's #1 site for financial services reviews. If you're considering taking out a Virgin Money credit card, read our reviews first to see what people have to say. Already have a credit card from Virgin Money? Share a quick review of your own and let others know what experience you've had as a Virgin Money customer.

5 42
4 14
3 2
2 3
1 5

Our Smart Money People 360° Rating

Good Credit Card
Combines our customer review data set with wider market analysis. Find out more here.

Your Credit Cards Reviews (66)

9th May 2017

Poor customer service

Ridiculously bad customer service and unnecessary charges. Overall a really bad experience.

Reply from Virgin Money
Thanks for getting in touch Kate. Would you be able to email your address, telephone number and details of what’s happened to reviewhelper@virginmoney.com so we can look into this for you? Thanks, Jane
9th May 2017

Great service, wonderful benefits

I was really happy with the credit card I took out with Virgin Money. The staff were always easy to reach on the phone, friendly and helpful. I took some insurance on my credit card which then led to Virgin paying off a percentage of my balance for...

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I was really happy with the credit card I took out with Virgin Money. The staff were always easy to reach on the phone, friendly and helpful. I took some insurance on my credit card which then led to Virgin paying off a percentage of my balance for three months after I gave birth. It was well worth it and a great help. I would recommend them to everyone.

Reply from Virgin Money
Glad we were able to help with your Credit Card Elizabeth, especially after the addition of your little one! You know where we are if there’s anything else we can help with. Thanks, Jane
3rd May 2017

Great rewards

I use my Virgin Atlantic MBNA cards for my everyday purchases and pay it off each month as I get airmiles added to them and I'm saving them for a trip to New York, they last 3 years so lots of time to collect them. You can also trade them in for spa...

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I use my Virgin Atlantic MBNA cards for my everyday purchases and pay it off each month as I get airmiles added to them and I'm saving them for a trip to New York, they last 3 years so lots of time to collect them. You can also trade them in for spa days or wine hampers if you dont quite have enough. It's nice to be rewarded for customer loyalty and get a little something back from your everyday spends. We have 2 cards for the same account so my husband can use it the same way too. I also find the online account management on the website really user friendly it's easy to see the breakdown of spending. Would definitely recommend them to a friend.

Reply from Virgin Money
Hi Bex, good to hear from you! Glad you’re enjoying spending with your Virgin Money credit card and making good use of the benefits available. We hope you have an amazing time in New York! Thanks, Jane
1st May 2017

No issues

No issues, good amount of time with no interest.

Reply from Virgin Money
Hi Martin, thanks for getting in touch! Glad to hear you were happy with the application process and hope you enjoy using your new Credit Card! Thanks, Jane
21st April 2017

Hassle free borrowing

A brilliantly put together online experience for applying for a credit card - the whole experience was easy and would recommend to anyone. A lot better and easier than other providers I've dealt with in the past.

Reply from Virgin Money
Hi Danielle, it’s good to hear you’re happy with your new Credit Card! If there’s anything at all we can help with just get in touch. Thanks, Jane
4th April 2017

very reliable, always offers

never had a problem with virgin money from the start. everything was easy to set up.

Reply from Virgin Money
Hi Kelly, great to hear you’re happy with your Credit Card! Just get in touch with us if you have any queries. Thanks, Jane
9th February 2017

Great rates, easy processes

I applied for this credit card to pay for my wedding. My (now) wife and I were shopping and found the perfect rings for us at our local jewelers. We went for dinner to think everything through and before the starters were brought out to us we had a...

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I applied for this credit card to pay for my wedding. My (now) wife and I were shopping and found the perfect rings for us at our local jewelers. We went for dinner to think everything through and before the starters were brought out to us we had a decision and the credit card was on its way. Six weeks later we had the rings ready in time for our big day! The, quite frankly, amazing interest rate of 0% APR on purchases for 30 months meant that we could take the stress out of paying for everything by spreading our payments out, and even go on our honeymoon to see the Northern Lights!

Reply from Virgin Money
Hi Abigail. It’s so lovely to hear your feedback! Glad we were able to help make all the planning for your special day that little bit easier. I hope you and your wife have an amazing honeymoon! Thanks again, Jane.
9th February 2017

fabulous product

I have a 0% card. I have an easy online account so I can see exactly where the account is. I was able to sort both a balance transfer and a payment into an account. It is super easy to manage and the emails and communication from virgin is brilliant...

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I have a 0% card. I have an easy online account so I can see exactly where the account is. I was able to sort both a balance transfer and a payment into an account. It is super easy to manage and the emails and communication from virgin is brilliant and has a personal friendly touch. All this and access to their lounges too. awesome.

7th February 2017

Secure and up front

Really happy with my experience with Virgin money credit card for balance transfers - I used a 0% for 3 years offer. Everything explained in plain English, and transfers, direct debits and one-off payments easy to complete over secure website. Phone...

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Really happy with my experience with Virgin money credit card for balance transfers - I used a 0% for 3 years offer. Everything explained in plain English, and transfers, direct debits and one-off payments easy to complete over secure website. Phone calls from customer service to approve some higher risk transfers add extra layer of trust.

7th February 2017

No stress

When I first got my card after my balance transfer I set up my direct debit. But it was not In time for my first payment Coming out which I didnt realise. I then got a charge and lost all my promotional percs I had with the card. I phoned up VIRGIN...

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When I first got my card after my balance transfer I set up my direct debit. But it was not In time for my first payment Coming out which I didnt realise. I then got a charge and lost all my promotional percs I had with the card. I phoned up VIRGIN and feared the worst. They happily refunded my charge and set up my promotional percs again with no fuss whatsoever I was very happy and surprised with the level of cutomer service I recieved thank you virginmoney