Voting in the Insurance Choice Awards 2023 is open! Vote here

Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 4.02 (752 reviews)

View other Virgin Money products

4.02

Based on 752 reviews, last reviewed 22nd Sep 2023

70% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

65%

11%

18%

Latest highest rating:

5

Best credit card customer service Absolutely fantastic customer service. No long queues to speak to a human. Their advisor was helpful, understanding, and courteous. Shewent over and ... Read more Reviewed on: 22nd September 2023

Latest lowest rating:

1

Disappointed Such a worse service provider, I used virgin money credit card and when I realise unexpected charges cut from my card I tried to complaint to virgin m... Read more Reviewed on: 16th September 2023

Read all reviews Write a review

About the Credit Cards

Review Virgin Money: Credit Cards now

Help others make smarter decisions by sharing your own experience.

Write a review

Virgin Money Credit Cards reviews (752)

Best credit card customer service

Absolutely fantastic customer service. No long queues to speak to a human. Their advisor was helpful, understanding, and courteous. Shewent over and above to ensure my forgetting to renew my cardcwas handled without fuss. Unlike other companies who have made me start from scratch, (treating me like someone who has never been a 20yr customer) despite good credit Well done Virgin, all banking should be like this Reviewed on: 22nd September 2023

Disappointed

Such a worse service provider, I used virgin money credit card and when I realise unexpected charges cut from my card I tried to complaint to virgin money after freezing my card and everyday I called an after an hour waiting no one resolve my issue and they keep charging me the amount which I don’t even used, i won’t go this services and never recommend to anyone to use this services Reviewed on: 16th September 2023

Virgin Atlantic Credit Card: A Masterclass in Frustration

I’ve had a Virgin Atlantic credit card for a decade. I spend about £10k a month on it. No more. Today I quit. Reviewed on: 14th September 2023

fraud department don't care

I've had fraud committed on my virgin credit card, called 3 times and waited over 3.5 hours in total over the 3 calls. They still can't resolve it and are still charging me for transactions I didn't perform. Horrific customer service. Avoid virgin money!! Reviewed on: 8th September 2023

Showing 4 of 752

Do you have a different Virgin Money product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Virgin Money has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View more news and guides

No results found

Compare

Products

Companies

Articles