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Your Credit Cards Reviews (199)
Terrible service, no app, online payment is so difficult to access.
They have no app, which is ridiculous and basically unheard of. Because of this and the draconian security needed to sign onto their web portal, and admittedly moving house, being in the middle of renovations and living out of boxes, I was a day late...
Read moreThey have no app, which is ridiculous and basically unheard of. Because of this and the draconian security needed to sign onto their web portal, and admittedly moving house, being in the middle of renovations and living out of boxes, I was a day late with a payment and they removed my interest free offer. I called as soon as I realised, waiting for nearly half an hour to speak to someone. The customer service then made me wait a week for a call back, offering a conversation, but in the end just said they couldn't help again. They also called in the middle of my weekend. Knowing I'd be lucky to get another call back I regretfully took the call. The woman said she had no authority to do anything. Not sure why I waited for the call. Steer clear of this terrible service! Not worth it.
Awful product and yet worse customer service
I signed up for the new virgin Atlantic air miles card which replaces my previous mbna virgin Atlantic card. The approvals process took 4 weeks, the card should have taken 7-10 days from approval to arrive. It arrived on day 12 at which point I had...
Read more I signed up for the new virgin Atlantic air miles card which replaces my previous mbna virgin Atlantic card. The approvals process took 4 weeks, the card should have taken 7-10 days from approval to arrive. It arrived on day 12 at which point I had already ordered a replacement card, delaying things by a further week. When the cards finally turned up they were blank, ie no 16 digit number, no name and no start or expiry dates. A replacement was ordered and took another week to arrive.
Virgin money gave me incorrect international payment details on 3 occasions causing 4 missing payments and a hugely embossing conversation with my customers causing a loss of business.
Due to a low spending limit of 5k it takes 4 transactions to make an 18k payment and it takes 5 working days to clear the balance and reset available spending allowance.
Two emails of complaint have gone unanswered and it’s three weeks since they were made. An automated email was received to prove that the emails did find their way into the correct mailbox.
Over the phone staff contradict each other, are not trained adequately and do not deliver on promises to call back.
It feels like the company were established yesterday and are still going through training,
Unfortunately if I want to keep collecting air miles with virgin Atlantic I have no option than to tolerate this ameateurish service.
Avoid like the plague if possible !!
Credit card interest free period removed
I was a day late paying a minimum payment on my credit card due to error. I have had my credit card a while now never been late or missed any payments prior to this I contacted virgin money to make them aware of the error and despite this and...
Read moreI was a day late paying a minimum payment on my credit card due to error. I have had my credit card a while now never been late or missed any payments prior to this I contacted virgin money to make them aware of the error and despite this and explaining my situation they have refused to put my interest free period back on surely they should give loyal customers 1 chance for human error
Outstanding Service and value
Allround happy from customer service to to speed of transactions and transfers.I would recommend them most highly to friends and family.
Stay away
Worst credit card ever had. Charged me £90 for purchase. Stay away if you can, they will just still your money. AVOID
Easy to use
The online accessibility of the virgin money credit card is a big plus. The account is easy to manage, the credit decision was very fast and the interest free period competitive
Great 0% offer
Very easy to apply, set up, transfer and set up repayments. Would definitely recommend.
Virgin Money Pre-Paid Mastercard
I found the pre-paid card was a great way to help the offspring when they were travelling abroad. The scheme allowed for a second named card to be added on the same account. Website management page gave useful information on where the money was going....
Read moreI found the pre-paid card was a great way to help the offspring when they were travelling abroad. The scheme allowed for a second named card to be added on the same account. Website management page gave useful information on where the money was going. I thought it was a good way to manage travel money for them without much risk. Overall no more expensive than Western Union etc.
Awful customer service
Awful customer service Lure you in with a 0% balance transfer then con you in to start paying interest I have already sent my details to your email address and it just gets ignored
Interest Free Credit Card
Great customer experience, great interest free period!
Poor service
Virgin money don’t wven reply when they have asked for your details absolutely discussing do not use them
Not to be trusted
Virgin money expect you to log online to check when you are due to make a payment, they say they send email and texts but don’t, even when you send a secure message they say log on to see your reply and guess what nothing there avoid 100%
Great customer service & easy to use website
I have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer...
Read moreI have a Virgin money credit card and love how easy it is to manage the card online, the site is easy to navigate and i can clearly see everything I need to and also make payments as and when I want to. Plus when I've needed to contact customer services they have always been quick to answer and also been very helpful
Great customer service
after having a problem with my card that left me stranded they were able to fix this problem on time and quickly for me
Virgin Money and Stonewall - Best Credit Card Partnership EVER
Virgin Money issue a credit card in partnership with Stonewall in support of the LGBT community. The card rocks a beautiful rainbow without the front embossing. The credit card number is on the back. Loved the process from applying for the card to...
Read moreVirgin Money issue a credit card in partnership with Stonewall in support of the LGBT community. The card rocks a beautiful rainbow without the front embossing. The credit card number is on the back. Loved the process from applying for the card to taking advantage of the fantastic balance transfer and retail offers.
Quick, easy & honest
Recently took out a credit card, hole process was really easy and clear. If I have any issues or questions they are immediately answered or resolved
Easy Easy Easy
Brilliant online application process. Not bombarded with lots of questions and pages and pages of form filling! Quick decision. Interesting options of card designs. Product works for me and what I want/need as a customer - makes a refreshing change!
Terrible company BEWARE!
Daylight robbery is how I would describe this company. Beware, they will charge you and rip you off at every opportunity. Customer service is beyond bad.