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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.70 (815 reviews)

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3.70

Based on 815 reviews, last reviewed 18th Jul 2026

20% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

11%

20%

Latest highest rating:

5

brilliant, good interest rates, friendly staff brilliant, good interest rates, friendly staff Reviewed on: 14th July 2026

Latest lowest rating:

1

Unprofessional behaviour by senior investigators Till two weeks ago they were great, they blocked me from the app so couldn’t view statements, staff rather blame the customer than investigate why thi... Read more Reviewed on: 18th July 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (815)

Unprofessional behaviour by senior investigators

Till two weeks ago they were great, they blocked me from the app so couldn’t view statements, staff rather blame the customer than investigate why this happened. My credit card is settle by DD but they changed the amount , again not bothering to investigate leave it to the customer to investigate. They then say sorry you’re unhappy with our services. Just done their job for them but they still haven’t resolved the issue and adjust the payment to correct the error . Even there CEO has left it’s no wonder the staff behave as they do Reviewed on: 18th July 2026

brilliant, good interest rates, friendly staff

brilliant, good interest rates, friendly staff Reviewed on: 14th July 2026

Good rates on foreign credit card purchases

Good rates on foreign credit card purchases plus points of value. Whats app easy to manage and use. Reviewed on: 15th June 2026

Fraudulently charged fees to correct their mistake

Virgin money took a direct debit from my account despite the balance being £0 and the direct debit being cancelled. When I went on their app I requested that this was refunded. They then proceeded to reverse the direct debit and send me a cash transfer charging me £25 for a transfer that I didn’t request. I complained to them 2 weeks ago and returned the money immediately to pay off their fraudulent cash transfer. I have had no response. They have since charged me £0.49 in interest on a fee that was only incurred through their error. Reviewed on: 13th June 2026

They are such a fair company.

They are such a fair company. Repayment rates are low and offers on transfers and advances are frequent and fair, lasting a long time at 0%. I only hope their fantastic service continues under new ownership. Reviewed on: 13th June 2026

Excellent service provider.

Regularly bring out innovative stuff. Communications always relevant and prompt. Reviewed on: 12th June 2026

Have been using a Virgin Money credit card for sever...

Have been using a Virgin Money credit card for several years and only have positive things to say. It is very reliable and clear in their terms. Reviewed on: 11th June 2026

Simple and easy

An accessible app design that helps to ensure payments are easy to make through your bank account. Customer service is also brilliant for questions as I’ve been connected to an agent in no time and issues have been resolved swiftly! Lots of cashback offers available too! Reviewed on: 7th June 2026

Lower interest rates and good customer service

Lower interest rates and good customer service Reviewed on: 18th May 2026

Excellent balance transfer rates

Excellent balance transfer rates, got me out of a tough time without incurring additional interest Reviewed on: 18th April 2026

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