Virgin Money Credit Cards Reviews

Virgin Money Credit Cards

Easy website very clear and informative. Products easy to understand and easy to apply for. Know whether you will be approved before you apply. Winner

MeCompLevel 1

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No smartphone app, tedious and time consuming account login

Unfortunately, Virgin is the only card provider I use which hasn’t developed a native smartphone app. ...

Unfortunately, Virgin is the only card provider I use which hasn’t developed a native smartphone app.

In addition, the web login is cumbersome and time consuming, as it requires the user to go through lots of hoops and loops without the option to save and auto-fill the login credentials.

It’s a pity, really, as otherwise it is a good service.

Alex PetcuLevel 1

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Lies

Terrible service just reduces your credit limit with no warning just when I was going to book holiday for me and my wife who is dienosed with bowl cancer it just turned our words up side down

JohnLevel 1

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Easy to use online, great monthly prizes

So early to log in and manage, super easy to set up, lots of great prizes monthly. From otherwise fantastic customer service I did once have a very annoying call about the credit limit i was granted with a particularly condesending support agent, but...

So early to log in and manage, super easy to set up, lots of great prizes monthly. From otherwise fantastic customer service I did once have a very annoying call about the credit limit i was granted with a particularly condesending support agent, but one person does not define the company and otherwise it's been a totally smooth experience.

JoeyLevel 1

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Easy and reliable

I have found Virgin Money to be an extremely easy company to deal with and very reliable. The language used to explain terms, processes and requirements is simple to understand, communication is timely, accurate and useful. I've rarely had to contact...

I have found Virgin Money to be an extremely easy company to deal with and very reliable. The language used to explain terms, processes and requirements is simple to understand, communication is timely, accurate and useful. I've rarely had to contact support due to their really helpful self serve options however on the one or two occasions that I have, resolutions have been quick and useful. Virgin Money promote competitive offers in a respectful, responsible and unobtrusive way. I would have no qualms in recommending to a friend, colleague or family member (and have done). I even like the look of the card! Good luck and cheers.

DavidLevel 1

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Excellent service

The only thing missing from this credit card is an app to make it easier to manage the account - unless there's already one available that I'm not aware of.

AliLevel 1

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outrageous interest charges

I missed a minimum payment by being 1 day late and was charged over £70 interest for 20 days. This is an outrageous amount. I received a reminder to make payment and I did within the hour but they still charged me

sharon.flintoft@bt.comLevel 1

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Great Card

Great card. Good benefits and always received great customer service.

Elizabeth BorgLevel 1

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Excellent

Easy to setup easy to use Fast reliable effortless

AlindaLevel 1

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Excellent

Easy to setup ,easy to use Fast reliable and effortless

AlindaLevel 1

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NO MOBILE BANKING APP WHY !!!!!

NO MOBILE BANKING APP !!!! WHY COME ON VIRGIN WERE IN THE 21ST CENTURY

paul richardsLevel 1

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Great service

Everything is easy and straight forward. Never had any problems

MedweenaLevel 1

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No fuss, no hassle credit card. No cold calling. No pushy sales patter. Does just what it says.

Virgin should be proud of the services they offer and how they provide them....

Virgin should be proud of the services they offer and how they provide them.
I have a no fuss, no hassle credit card. No sense of Virgin trying to pull the wool over your eyes. Virgin is very open and honest about the services they can provide. It keeps well within the boundaries of appropriate advice and assistance. There is no hard sell, no cold calling. Follow up Customer Services are excellent.

ImeldaLevel 1

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Hard work sorting out issues

Phoned to raise a dispute with a payment. I am going to be posted a form rather than being able to do it on line. If I do want to do it electronically, I have to phone again (when the dispute dept is open) and ask if that is possible. The call taker...

Phoned to raise a dispute with a payment. I am going to be posted a form rather than being able to do it on line. If I do want to do it electronically, I have to phone again (when the dispute dept is open) and ask if that is possible. The call taker cannot do that for me. All rather inefficient and inconvenient for customers.

CDDLevel 1

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Great Card, Great Service, No Fuss

My Virgin Credit Card allows me to be flexible when it comes to affording life's little pleasures. With a long interest-free payback period I don't have to worry about additional charges. There are regular updates regarding benefits and new offers....

My Virgin Credit Card allows me to be flexible when it comes to affording life's little pleasures. With a long interest-free payback period I don't have to worry about additional charges. There are regular updates regarding benefits and new offers. The website is very easy to navigate and allows me to keep track of my spending and change my payments accordingly to suit my budget.

DangerMouseLevel 1

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User friendly

Fantastic products and offers for existing customers as well as new customers. User friendly website, easy to manage account, jargon free and friendly, helpful staff over phone.

ElaineLevel 1

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Annoying

I have a new debit card which I tried to add to pay some money. The site won't allow me to add it because the 26 digit number is the same and just the date had changed. Too hard.

Wendy BatchelorLevel 1

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great customer service

problems happen how you deal with them is key communication has to be clear and understanding the issues vital

rogerLevel 1

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No hassle

Just don't have any hassle, easy to manage online

sueLevel 1

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Website very frustrating

A very poor constructed website that frustrates in order to just pay a credit card. There is no app like every other credit company or bank that makes it easier for people to pay as they go. If I had known this and how awkward the website is, I would...

A very poor constructed website that frustrates in order to just pay a credit card. There is no app like every other credit company or bank that makes it easier for people to pay as they go. If I had known this and how awkward the website is, I would have gone with another credit card.

Paul Level 1

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