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Virgin Money Credit Cards Reviews

Ratings based on 583 reviews Last review 4 months ago

4.34 / 5 Write your review
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Your Credit Cards Reviews (583)

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14th February 2020

No hassle service

I receive lots of nuisance advertising emails from other providers of financial services but have never received similar from Virgin Money. However, I also feel that there is a friendly person to speak to if I need.

C. Smith's avatarC. Smith
(0)
12th February 2020

Mr Morris

It has now been a week and my wife and I still cannot log into virgin money despite putting in our ID,s which we have had for quite some years we have made phone calls and virgin still cannot resolve thier issues!!!!!!!

Mr Morris's avatarMr Morris
(0)
12th February 2020

Credit card review

I do not normally do this sort of thing. But I have had a virgin credit card for many years it’s the only one I use. I’ve had a few experiences where I have needed to speak to them and I can honestly say they are the most helpful team I have exp...

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I do not normally do this sort of thing. But I have had a virgin credit card for many years it’s the only one I use. I’ve had a few experiences where I have needed to speak to them and I can honestly say they are the most helpful team I have experienced when dealing with banks etc. They are always polite and professional and I would never use another credit card company.

Mrs Christine Munro 's avatarMrs Christine Munro
(0)
8th February 2020

Amazing customer service

The best customer service I have ever received with a bank, every time I’ve asked a question I’ve had a really positive experience (that didn’t include spending ages waiting on the phone to get through to someone)

Leah's avatarLeah
(0)
1st February 2020

Appalling customer service

Opened a credit card with these clowns less than a month ago, went to use app yesterday and found myself locked...

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Opened a credit card with these clowns less than a month ago, went to use app yesterday and found myself locked out.

Phoned them to be told my account is suspended pending review and they will be in touch "in a few days" to let me know outcome.

I have absolutely no idea why, I haven't missed any payments (in fact none due yet) and my financial circumstances have not changed in any way.

They refuse to put me through to anyone who can tell me what the issue is, or tell me exactly if/ when it will be resolved.

Absolutely fuming.

Bart Man's avatarBart Man
(3)
1st February 2020

Virgin cards are for everyday people

I found Virgin on a compare website, I have a great credit score but for some reason some top scoring credit cards did not accept me(possible sister companies with my bank) I was not happy as I have a flawless credit report. Virgin was not far behind...

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I found Virgin on a compare website, I have a great credit score but for some reason some top scoring credit cards did not accept me(possible sister companies with my bank) I was not happy as I have a flawless credit report. Virgin was not far behind leaders so I applied on their very easy to use web site and found the questions they asked was very relevant to everyday people. I could find the answers they required immediately, of course I was accepted in seconds. I found the web site to be modern, realistic and customer friendly, in fact I was so impressed with there product that I am seriously considering transferring to their bank, after 37 years with my current bank that decision is not taken lightly. I would recommend Virgin to people. 10 out of 10 Virgin!!!

Sharon N's avatarSharon N
(0)