47% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: App
My experience with Virgin Money has been nothing but extremely... Read more
My experience with Virgin Money has been nothing but extremely bad.
I have a Virgin Atlantic Credit Card which had a reasonable amount of money refunded to it from various companies.
I tried many many times to contact Virgin Money in order to have MY money refunded to my bank account, but each time I tried to contact them I was fobbed off in fact the last time I telephoned them a lady answered the phone a gave me a number of reasons why she COULD NOT speak to me, after I complained (wasting more time ) she agreed to speak to me....she then told me I failed the security questions....I asked to speak to someone else and was told I had to telephone back.. I was furious that I had to hang up and telephone Virgin AGAIN only to get the same lady.....who then transfered me to someone else AMAZING.
I will cancel my Virgin Credit card and I would urge anyone who is thinking about a Virgin Credit Card is to go somewhere else or you could regret it.
I only took out a Virgin Credit Card to collect Virgin Atlantic points who are also awful ( cancelled flights with no refund for 4 months when British Airways refunded in 7 days ) I have since taken out a BA credit card which is much much better.Reviewed on 23rd November 2020Barry
Easy balance transfer
Easy to set up and transfer my balance from another card. Then paid off with no interest over the next 10 months. All hassle freeReviewed on 12th July 2020Kevin Hartley
Really straight forward to use, simple app, great service.Reviewed on 26th June 2020Caroline Smith
Great communication, excellent offers and really easy to use mobile appReviewed on 1st June 2020Heather
Great offers, hassle free
Virgin Money are easy to deal with and give great 0% offers to existing cardholders, unlike other providersReviewed on 18th May 2020HannahP
Solid credit card
Responses to queries are quick and usefulReviewed on 1st May 2020NeolaB
Really good services. Highly recommended.Reviewed on 28th April 2020sandra
Good for Long term 0% interest and easy to use app
I have had a good experience with virgin money with a long term 0% interest card. Easy to use app also!Reviewed on 27th April 2020Stuart
Online is very easy to navigate. Messages are replied to very quickly even at weekends.Reviewed on 17th February 2020Joan Highley
Great value. I don't need to pay overseas transaction charges like with other cards.Reviewed on 17th February 2020david dangfa
Great card and great rates
I have had 2 Virgin credit cards over the last few years. Always great rates and easy to use the online banking.Reviewed on 16th February 2020Spoons18
Best card company to date
Easy to apple, easy to use, excellent customer assistance and generally exceptional to deal with.Reviewed on 15th February 2020Willie Goldie
No good at resolving unauthorized debits - too slow
I had two unauthorized debits and reported them. Now another one! They have not yet done the chargeback for the first two.Reviewed on 15th February email@example.com
efficiency is paramount
I have used Virgin Money credit cards and other money products and I am very pleased with the quality of their service.Reviewed on 14th February 2020jose rodrigues
No hassle service
I receive lots of nuisance advertising emails from other providers of financial services but have never received similar from Virgin Money. However, I also feel that there is a friendly person to speak to if I need.Reviewed on 14th February 2020C. Smith
It has now been a week and my wife and I still cannot log into virgin money despite putting in our ID,s which we have had for quite some years we have made phone calls and virgin still cannot resolve thier issues!!!!!!!Reviewed on 12th February 2020Mr Morris
easy payment plan, and always there to help.
This is the second time I have used Virgin and I am very pleased with them for all there support. Thankyou VirginReviewed on 12th February 2020Linda Burton
Credit card review
I do not normally do this sort of thing. But I have had a virgin credit card for many years it’s the only one I use. I’ve had a few experiences where I have needed to speak to them and I can honestly say they are the most helpful team I have exp... Read more
I do not normally do this sort of thing. But I have had a virgin credit card for many years it’s the only one I use. I’ve had a few experiences where I have needed to speak to them and I can honestly say they are the most helpful team I have experienced when dealing with banks etc. They are always polite and professional and I would never use another credit card company.
Reviewed on 12th February 2020Mrs Christine Munro
Excellent Credit Card, with outstanding customer careReviewed on 12th February 2020donaldgorman
VIRGIN MONEY RATES NUMBER ONE
I have various credit cards, but none of them compare to the customer service and promotional rates offered by Virgin Money.Reviewed on 11th February 2020ALAN MOORE
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