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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.99 (766 reviews)

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3.99

Based on 766 reviews, last reviewed 26th Apr 2024

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Fantastic communication Fantastic communication, easy transaction, easy link to pay , total peace of mind Reviewed on: 12th April 2024

Latest lowest rating:

1

Issues travelling with travel credit card Very disappointing customer service and process in place for international travellers. I took out the travel credit card for the purpose of travel and... Read more Reviewed on: 26th April 2024

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Virgin Money Credit Cards reviews (766)

Issues travelling with travel credit card

Very disappointing customer service and process in place for international travellers. I took out the travel credit card for the purpose of travel and currently in country with another month of travel pending. I have accidentally input my pin wrong and they have blocked the card. I am required to go to an ATM and use the pin services except that feature is not available for international cards in the country in Asia that I am in. I have explained this to over 6 customer service reps over the phone at the help centre and they are all clearly reading off a script and not grasping the fact that this not feasible and cannot offer any solution. Surely if they are going to offer travel credit cards to customers they need alternative process in place to offer card security but be able to remove pin blocks when travelling as this can leave people in difficult situations not able to access money and apple pay is not always widely accepted depending where you are so you can not rely on that for all transactions. I have had to use google, online forums and tik tok to find solutions as the virgin customer service team cannot offer any human empathy that this is a real life situation that needs resolve. Reviewed on: 26th April 2024

Fantastic communication

Fantastic communication, easy transaction, easy link to pay , total peace of mind Reviewed on: 12th April 2024

Default notice by mistake!

I have 2 credit cards, one with Capital which I’ve had no issues with and the second with Virgin. When I initially got my card I made a purchase of £700 on an office desktop which froze my account so I rang Virgin and they resolved the issue an hour later being able to make the purchase, which was the first issue nothing major and easily sorted by their team. A month goes by and my app and online account is blocked which initially disrupted my payments I was told a couple of months later I could use a sort code and account number with a reference to pay via my bank direct, they also told me they blocked my account because I needed to send them identification 3 months after using my card which I found rather unusual, assuming this is something they should have done when applying not after using it 3 months later. To top it off my app and online account is still blocked having been told various times through the year it was a mistake and is now resolved safe to say it isn’t a year later. I’ve now received 3 letters, 2 dated the 10th of March and 1 the 12th of march. One tells me I am late on 2 payments, yet my most recent statement tells me I have no fees and I only owe for the following month coming and then the third letter tells me my accounts gone to default and I owe the full amount on my account. After all this I’ve rang and an hour in the team at Virgin said it’s a mistake and admitted fault and they are now in the process of trying to reverse the default notice which will impact my credit file for the next 6 years. I’ve been told I’ll be called back again twice now but with my original issue still standing a year later I’m not looking forward to the final outcome. Reviewed on: 18th March 2024

Good app, lets you do most things, but has in the pa...

Good app, lets you do most things, but has in the past shown the wrong balance whilst their system is updating. Reviewed on: 16th March 2024

Showing 4 of 766

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