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Vanquis : Credit Building Credit Card reviews

Name: Credit Building Credit Card
Rating: 4.7 (8167 reviews)

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4.70

Based on 8,167 reviews, last reviewed 22nd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

82%

12%

Latest highest rating:

5

Great communication I call regularly, all my questions are answered in perfect detail and if I require further explanations it is always provided. Reviewed on: 15th July 2024

Latest lowest rating:

1

Abusive Staff who verbally attack customers Abusive Staff who verbally attack customers I want to raise a serious concern about the unacceptable behavior of Vanquis Bank's customer service staf... Read more Reviewed on: 22nd August 2024

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About this product

Credit building credit cards are designed for people who have a poor credit score or those with little or no credit history.

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Vanquis Credit Building Credit Card reviews (8167)

Abusive Staff who verbally attack customers

Abusive Staff who verbally attack customers I want to raise a serious concern about the unacceptable behavior of Vanquis Bank's customer service staff. Despite being a loyal customer for over 6 years, I have consistently experienced unprofessionalism from the overseas call center, particularly since the UK call centers were closed and operations were outsourced to South Africa. The level of disrespect and verbal abuse I have endured is deeply concerning. Staff have not only refused to transfer calls to the UK call center but have also used derogatory language towards me and my partner. My partner, a customer of 16 years, was subjected to discrimination verbally attacks and insults due to their reading disability, and even a senior complaint manager named Jason further exacerbated the situation by verbally abusing and threatening my partner over the phone. This behavior is intolerable and reflects poorly on the bank's image. I strongly urge the bank to reconsider its decision to outsource the call center to South Africa and bring it back to the UK. As a result of these ongoing issues, I have made the difficult decision to close my account. I hope that this matter will be taken seriously and addressed promptly. Reviewed on: 22nd August 2024

Trying to speak to someone about my account and they...

Trying to speak to someone about my account and they transfer you to different departments your on hold that long it cuts you off so nothing is getting resolved Reviewed on: 6th August 2024

Great communication

I call regularly, all my questions are answered in perfect detail and if I require further explanations it is always provided. Reviewed on: 15th July 2024

Helps when i camt sfford certain things no stress .

Helps when i camt sfford certain things no stress . Reviewed on: 14th July 2024

If I need any help or advice about my account the cu...

If I need any help or advice about my account the customer services are absolutely excellent Super friendly and always help in any way that helps me. I’ve been a Vanquis customer for over 10 years and I’m so happy with everything they have provided for me. Reviewed on: 10th July 2024

I love having the security of Vanquis in my pocket,...

I love having the security of Vanquis in my pocket, the call centre staff are extremely friendly and helpful. Reviewed on: 5th July 2024

I’m with Vanquis from almost 2 years, I never had an...

I’m with Vanquis from almost 2 years, I never had any issues or problem . It’s very easy to use.I recommend most of the peoples to use. I personally have great experience with Vanquis. I love them nd their excellent service. Reviewed on: 1st July 2024

Overall the service has been excellent

Overall the service has been excellent - I've had to call a few times and am helped politely and efficiently. When things do go wrong (nothing major) they take it seriously and address it well. The app is annoyingly slow but works very well otherwise. Reviewed on: 24th June 2024

Good money saving options for phone broadband insura...

Good money saving options for phone broadband insurance companies and more. Reviewed on: 22nd June 2024

Love vanquis being with them was the reason of my cr...

Love vanquis being with them was the reason of my credit score gone high Reviewed on: 21st June 2024

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