Not communicating with customers is very efficient for a Bank.

Unfortunately Lloyds Bank do not prioritise customer telephone enquiries or seemingly even telephone enquiries from their remaining branches. This is all the more concerning as they advance with their 'branch closing strategy'. Obviously holding funds and Read more

Unfortunately Lloyds Bank do not prioritise customer telephone enquiries or seemingly even telephone enquiries from their remaining branches. This is all the more concerning as they advance with their 'branch closing strategy'. Obviously holding funds and not communicating with customers is very efficient for a Bank.

Reviewed on 7th April 2022

V J

Always Friendly Staff - Hit & Miss Products

Staff at each branch location visited were friendly and helpful. Lloyds has scaled back some of its public and private banking offerings. Credit cards have suffered the most, with the elimination of good rewards programmes.

Reviewed on 16th January 2022

Votingvoter

Integrated banking

With standardised user interfaces across the Lloyds Banking Group it is easy to keep apace with the ever persistent fintech product changes for example with the move from Avios to Cashback. Furthermore this is backed up with real user support from well br Read more

With standardised user interfaces across the Lloyds Banking Group it is easy to keep apace with the ever persistent fintech product changes for example with the move from Avios to Cashback. Furthermore this is backed up with real user support from well briefed staff both on the phone and at the local stores that get full marks for continuing to function during the lockdown.

Reviewed on 15th June 2021

Rowley

I was customer for 25 years...BECOME WORSE BANK..THEY TAKING MONEY FROM MY ACCOUNTS

I banked for over 25 years with this Bank, recent years this becomes more of harassing companies which you definitely wish to stay far away from. Recently I reported i have difficulty to pay off credit card, it was 1st time ever issue with repayment. It Read more

I banked for over 25 years with this Bank, recent years this becomes more of harassing companies which you definitely wish to stay far away from.
Recently I reported i have difficulty to pay off credit card, it was 1st time ever issue with repayment. It was only around £400. Soon as I filled in form online, they debited my current account with any outstanding balance on my credit card.
Took numerous phonecalls, the customer service is most difficult i ever ckme across. They keep trying to divorce problems back to myself and not take any responsibility for what they have done...left me with no money on my current account in difficult situation.
Furthermore I purchased covid 19 test kit, the service with results wasn't provided, 50% customers made complaint and I still could make dispute valid with the bank.
Each customer service advisor was advised that I phoned in and to refuse to dispute amount for this purchase.
They charge interest when is not due.
Most awful and stressful time to call them or make any complaints.

Reviewed on 20th May 2021

Rahela

Great customer experience - an old nag!

I tried to speak to someone from the fraud team yesterday evening and again today, regarding an unauthorised transaction on my card. The queue is over an hour long, that is after waiting to speak to someone for 20 minutes to get put in the queue. Being Read more

I tried to speak to someone from the fraud team yesterday evening and again today, regarding an unauthorised transaction on my card. The queue is over an hour long, that is after waiting to speak to someone for 20 minutes to get put in the queue. Being told that we are particularly busy and call volumes are exceptionally high doesn't cut it. We are all exceptionally busy, don't patronise your customers by treating them like their time is worth nothing. This bank was once a thoroughbred but now struggles to even be an old nag!

Reviewed on 8th May 2021

Leonard W

Outstanding

Excellent customer service. Extremely advanced in saving & managing your money

Reviewed on 26th March 2021

Sarah

great product

We've been using this for years - great product

Reviewed on 9th February 2020

APY

Not as good as it was

This used to be a dual Amex and Mastercard giving experiences as well as air miles but Amex was withdrawn and less Avios are now awarded. In addition, it appears that these cannot now be exchanged for theatre tickets. Service remains good however.

Reviewed on 29th December 2019

Alan Patrick

Change of terms

Shame they removed the free non-sterling transactions, was a very useful benefit. Good app, easy to track spend and make payments.

Reviewed on 21st August 2019

Yowdie

Lloyds Insurance

Excellent service with Avios Credit card

Reviewed on 15th August 2019

Poojitha Ravipati

Good customer service but points don't add up to much

I have been collecting airmiles for years but the points don't get you very far. I think it would have been better to collect tesco points and change them for air miles.

Reviewed on 15th April 2019

Clare Wrench

Great rewards

It's certainly one of the better cars out there, attractive benefits and really useful rewards too !

Reviewed on 22nd November 2018

Bez Cuss

good rate

easy to apply, great customer service. local branch very friendly. payment methhods convenient.

Reviewed on 13th January 2018

ruth361

Flexible everyday credit card - with benefits

Good customer service, good product, gets rewards and is hassle free... Overall a great experience and a good solid product...

Reviewed on 1st January 2018

John Hobbs

My local bank is fab

such friendly staff means i still bank there

Reviewed on 12th December 2017

Julia Messenger

Great Service and Benefits

I love using my avios credit card to build up avios points. I also love the lloyds banking app, it is very straight forward to use!

Reviewed on 9th November 2017

Louise Canning

Great cards, free to use abroad, collecting AVIOS

For £24 a year, you get two cards to use and they are free to use abroad, which is great. It makes sense if you are travelling a lot. Also, you are collecting AVIOS points. Easy to manage on web-banking.

Reviewed on 8th November 2017

Christos

Great dual card with Avios miles

Opportunity to fly BA to Spain - Brilliant

Reviewed on 8th November 2017

Sylvia Montgomery

Flights for nothing

My normal every-day spending paid for business class flights to Stockholm and back for me and my wife. A pretty good reward for effectively doing nothing!

Reviewed on 30th June 2017

Leigh A Collins

Great rewards scheme!

I signed up for this credit card as I needed the flexibility of having one, having not had one before. The Avios points appealed massively to me as I love to travel and by simply transferring my normal spend to the credit card, I have received enough poin Read more

I signed up for this credit card as I needed the flexibility of having one, having not had one before. The Avios points appealed massively to me as I love to travel and by simply transferring my normal spend to the credit card, I have received enough points to pay for flights to Berlin for a Christmas trip. Signing up was simple and flexibility to increase or decrease the credit limit whenever I like is hugely beneficial.

Reviewed on 29th June 2017

Ed Goodall