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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.76/5

Lloyds Bank reviews

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Unverified business
Last reviewed within 14 days

Review summary

People rate this company as Good based on 2,408 product reviews

Average score of 3.76/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%

Latest positive rating

5/5

Would totally recommend Lloyds Bank Plc

Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot better about everything and i literally cannot thank them enough. I really felt that they cared and that makes such a HUGE difference. Truly indebted to them. Read more Read less

{"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Classic Account
Clare 5th September 2025

Latest negative rating

1/5

Avoid Lloyds home insurance like the plague

We had a house fire in 2021, and the buildings insurance was with Lloyds. They were absolutely terrible from every conceivable aspect. Appalling customer service,... We had a house fire in 2021, and the buildings insurance was with Lloyds. They were absolutely terrible from every conceivable aspect. Appalling customer service, appalling communication, refusing to properly answer our queries, making us fight every inch of the way to secure payments we were rightfully entitled to - and mostly received, but not after enormous stress and angst. Read more Read less

{"display":"Kim C","full_name":"Kim C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Home insurance
Kim C 29th August 2025
See more reviews for Lloyds Bank products

About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2408 company reviews • Last reviewed within 14 days

Would totally recommend Lloyds Bank Plc

Classic Account • 5th September 2025

Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot... Excellent customer service, the staff went above and beyond to help me and really listened and empathised with my situation. They helped me feel alot better about everything and i literally cannot thank them enough. I really felt that they cared and that makes such a HUGE difference. Truly indebted to them. Read more Read less

{"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Easy to deal with and dealt with claims comprehensively

Car insurance • 5th September 2025

Easy to deal with and dealt with claims comprehensively

{"display":"Pwbyham","full_name":"Pwbyham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Great value for money!

    I received a really good quote for my car insurance which was very competitive to what other companies offer so because Lloyds is my bank... I received a really good quote for my car insurance which was very competitive to what other companies offer so because Lloyds is my bank I've decided to give it a try. Read more Read less

    {"display":"Radek M","full_name":"Radek M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Radek M 5th September 2025
  • 5/5

    It's the best bank ever

    It's the best bank ever .I really love this bank because it's sorting out even the biggest problem you could have

    {"display":"Laurentiu Rusu","full_name":"Laurentiu Rusu","avatar":{"url":"\/assets\/uploads\/avatars\/users\/475172.png"}}'s avatar
  • 4/5

    Never had any issues with them in all.

    Never had any issues with them in all.ly years banking with them

    {"display":"matthew emmott","full_name":"matthew emmott","avatar":{"url":"\/assets\/uploads\/avatars\/users\/640000.png"}}'s avatar
  • 3/5

    Adequate rates helpful staff

    Adequate rates helpful staff when you need something

    {"display":"Dan-","full_name":"Dan-","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Dan- 4th September 2025
  • 5/5

    Very helpful mobile phone and travel insurance.

    Very helpful mobile phone and travel insurance. Was able to get a brand new phone when mine stopped working with great ease

    {"display":"Iman Z","full_name":"Iman Z","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mobile Phone Insurance
    Iman Z 4th September 2025
  • 1/5

    Avoid Lloyds home insurance like the plague

    We had a house fire in 2021, and the buildings insurance was with Lloyds. They were absolutely terrible from every conceivable aspect. Appalling customer service,... We had a house fire in 2021, and the buildings insurance was with Lloyds. They were absolutely terrible from every conceivable aspect. Appalling customer service, appalling communication, refusing to properly answer our queries, making us fight every inch of the way to secure payments we were rightfully entitled to - and mostly received, but not after enormous stress and angst. Read more Read less

    {"display":"Kim C","full_name":"Kim C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Kim C 29th August 2025
  • 1/5

    Phoned today to speak to someone about a water leak...

    Phoned today to speak to someone about a water leak at my property after a very long call at last spoke to a human only... Phoned today to speak to someone about a water leak at my property after a very long call at last spoke to a human only to be asked if it was life or death if not go online and claim he promised to send a txt and never did after going online to put our claim in only to receive a email to say we don’t qualify they are so keen to take your money but when you you want something back the answer is mostly no so many loopholes we haven’t claimed for anything for years but will be changing our insurance asap buildings and contents Read more Read less

    {"display":"Gillian s","full_name":"Gillian s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Gillian s 1st August 2025
  • 1/5

    Before you take on Allianz travel insurance, read th...

    Before you take on Allianz travel insurance, read the Trust Pilot reviews.

    {"display":"Patrick Sweeney","full_name":"Patrick Sweeney","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1280249.png"}}'s avatar
  • 5/5

    Good bank overall.

    Good bank overall. Monthly fee is not waived always on time.

    {"display":"Istvan","full_name":"Istvan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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