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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.80/5

Lloyds Bank reviews

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Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Good based on 2,472 product reviews

Average score of 3.80/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%
Reviews for Lloyds Bank have trended positively over the past 90 days

Lloyds Bank scores highly for its easy-to-use app, helpful customer service, and solid range of accounts with perks like Disney+ and cinema tickets. Many appreciate the bank’s reliability and security, especially for everyday banking and savings. However, frustrations arise around poor insurance claims handling, rising fees without added benefits, and slow or unhelpful customer support in some cases. Some also find branch closures and app glitches inconvenient.

Positive themes

  • Lloyds Bank app is user-friendly, reliable, and packed with handy features.
  • Customer service at Lloyds Bank is often friendly and quick to help resolve issues.
  • Club Lloyds Current Account offers great perks like Disney+ and cinema tickets.

Negative themes

  • Insurance claims with Lloyds are slow and frustrating with poor communication.
  • Customer service can be rude or unhelpful especially on complex issues or fraud.
  • Fees rise quickly on accounts and insurance with little added value or warning.
Summarised by AI
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About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2472 company reviews • Last reviewed within 7 days

I have been with Lloyds more than 20 years and durin...

Club Lloyds Current Account • 23rd January 2026

I have been with Lloyds more than 20 years and during that time the service from them has always been exceptional. They offer genuinely useful products that save you money.

{"display":"DJ","full_name":"DJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
DJ
Rated Excellent • 5/5
Read more product reviews

Easy to use web site and intuitive

Club Lloyds Current Account • 23rd January 2026

Easy to use web site and intuitive

{"display":"Anthony W","full_name":"Anthony W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Travel & mobile insurance included plus AA breakdown...

    Travel & mobile insurance included plus AA breakdown cover. Cashback rewards also from shops and services.

    {"display":"Mr T","full_name":"Mr T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Amazing experience.

    Amazing experience. Best customer service

    {"display":"Jamal Tanveer","full_name":"Jamal Tanveer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1077416.png"}}'s avatar
  • 5/5

    Lloyds made my relocation experience simple and easier

    I was new in the UK and wanted to open an account for my salary to be paid in and be able to monitor my... I was new in the UK and wanted to open an account for my salary to be paid in and be able to monitor my credit score. I wanted a bank which won't charge me a lot of money for banking with them. I tried LLOYDS bank and I am happy with it so far. Read more Read less

    {"display":"Ziphelele","full_name":"Ziphelele","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have been with Lloyds for almost 14 years and it n...

    I have been with Lloyds for almost 14 years and it never let me down , always provide an excellent service and i do recommend Lloyds to everyone

    {"display":"Muhammad i","full_name":"Muhammad i","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The Tunstall branch staff were excellent.

    The Tunstall branch were very helpful when I visited them to withdraw some cash . I am partially disabled, walking with crutches and have hand... The Tunstall branch were very helpful when I visited them to withdraw some cash . I am partially disabled, walking with crutches and have hand mobility difficulties. The staff were very willing to assist me and answered my questions as if they were well prepared to help their customers manage. Read more Read less

    {"display":"Linda Fayers-Hallin","full_name":"Linda Fayers-Hallin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/538756.png"}}'s avatar
  • 5/5

    Good times

    Straight to the point gets thing done quickly and very helpful bank app very easy to use

    {"display":"stevedrykindle@yahoo.com","full_name":"stevedrykindle@yahoo.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Overall great experience.

    Overall great experience. From applying and receiving my card to using it and managing through the app, everything has been easy and straightforward. Good communication from Lloyds.

    {"display":"Gerard M","full_name":"Gerard M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    very clear information

    Very helpfulon the phone. Account satisfies my needs. Very clear statements

    {"display":"paul haylock","full_name":"paul haylock","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 2/5

    Barely any interest on saving.

    Barely any interest on saving. Astonishingly low in comparison to the online suppliers like Ford Saving or Chip.

    {"display":"Simone Dyson","full_name":"Simone Dyson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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