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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.82/5

Lloyds Bank reviews

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Unverified business Last reviewed within 7 days
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Review summary

People rate this company as Good based on 2,490 product reviews

Average score of 3.82/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%
Reviews for Lloyds Bank have trended positively over the past 90 days

Lloyds Bank scores highly for its easy-to-use app, helpful customer service, and solid range of accounts with perks like Disney+ and cinema tickets. Many appreciate the bank’s reliability and security, especially for everyday banking and savings. However, frustrations arise around poor insurance claims handling, rising fees without added benefits, and slow or unhelpful customer support in some cases. Some also find branch closures and app glitches inconvenient.

Positive themes

  • Lloyds Bank app is user-friendly, reliable, and packed with handy features.
  • Customer service at Lloyds Bank is often friendly and quick to help resolve issues.
  • Club Lloyds Current Account offers great perks like Disney+ and cinema tickets.

Negative themes

  • Insurance claims with Lloyds are slow and frustrating with poor communication.
  • Customer service can be rude or unhelpful especially on complex issues or fraud.
  • Fees rise quickly on accounts and insurance with little added value or warning.
Summarised by AI
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About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2490 company reviews • Last reviewed within 7 days

Great bank

Club Lloyds Current Account • 24th January 2026

Really good bank with good savings accounts too.

{"display":"Marie","full_name":"Marie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Would recommend Lloyds bank

Classic Account • 24th January 2026

First of all i would like to ask if anyone ever wins the prize as i have filled out a few of these and never... First of all i would like to ask if anyone ever wins the prize as i have filled out a few of these and never got a response of who has won? I would give LLoyds top marks as they were very kind to me and sensitive in helping me with my situation, which helped me tremendously to get out of the mess i was in. Everyone i spoke to was empathic and understanding, so cannot rate them highly enough. Read more Read less

{"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Basically, I've been with lloyds bank for many many...

    Basically, I've been with lloyds bank for many many years and never once had a problem,and any queries resolved quickly

    {"display":"David quine","full_name":"David quine","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    User friendly and helpful credit

    User friendly and helpful credit

    {"display":"Gouthamraj r","full_name":"Gouthamraj r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    eSavings
    Gouthamraj r 24th January 2026
  • 5/5

    Lloyds bank are always there to support me if I’ve h...

    Lloyds bank are always there to support me if I’ve had an issue with any monetary problems. They listen to my concerns and advise me... Lloyds bank are always there to support me if I’ve had an issue with any monetary problems. They listen to my concerns and advise me and help me with everything. Well done Lloyds Bank Read more Read less

    {"display":"Jason O","full_name":"Jason O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Lloyds Ultra Credit Card

    Introduced last year and is an excellent product offering with an attractive 1% cash back for the first 12 months including transactions abroad with no... Introduced last year and is an excellent product offering with an attractive 1% cash back for the first 12 months including transactions abroad with no currency exchange fees. The only niggle is the need for better communication from the bank with larger value transactions, which they view as suspicious, causing unnecessary delays with your purchase ; need a smarter way to allow you to verify such transactions before rejecting outright without compromising safety ! Read more Read less

    {"display":"andyoneill_home@hotmail.com","full_name":"andyoneill_home@hotmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Lloyds is reliable.

    Generally a solid/good service. When there have been issues I have dealt with friendly professionals who have resolved my problems.

    {"display":"Mr B","full_name":"Mr B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Lloyds ultra credit card with unlimited 1% cash back...

    Lloyds ultra credit card with unlimited 1% cash back for 12 months. Very quick to apply and set up. Received all cash back as promised so far. Excellent credit card.

    {"display":"Andy H","full_name":"Andy H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cashback credit card
    Andy H 24th January 2026
  • 5/5

    App good, easy to use.

    App good, easy to use. No problems so far after 1 year. free Disney plus too!

    {"display":"James P","full_name":"James P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    It’s fine for dusky use but not very rewarding, good...

    It’s fine for dusky use but not very rewarding, good customer service

    {"display":"Dan-","full_name":"Dan-","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Dan- 23rd January 2026
  • 5/5

    Been an account holder since the 1970s never had any...

    Been an account holder since the 1970s never had any issues, good current account

    {"display":"Peter Brand ","full_name":"Peter Brand ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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