Been with them for many years and they are good at what they do, even though occasionally things can go wrong but they always produce... Been with them for many years and they are good at what they do, even though occasionally things can go wrong but they always produce good results and sorted issues out professionalland on a timely manner. Read more Read less

Good customer service and quickly to resolve the issue

I have had the cash back credit and debit card for a while now and it’s a good way to earn cash back on purchases.

Thank you for making the merger between Halifax to Lloyds easy , for the first time my mom beat me at a digital product. Often... Thank you for making the merger between Halifax to Lloyds easy , for the first time my mom beat me at a digital product. Often I was selected to help her with small admin, passwords, sign up forms and the fact that this time her review was .. “it was so simple” makes me believe that Lloyds not only values their bosses but the people at the bottom too. So thank you Read more Read less

They help with my every day banking transfering money is fast the staff are really polite and helpful and friendly

Beautiful bank with a nice logo and nice ATMs

I would give 0, the staff are terrible, they gave me 2 options help today or put the complaint in , I said help today,... I would give 0, the staff are terrible, they gave me 2 options help today or put the complaint in , I said help today, they did the complete opposite they put complaint in. I was trapped now. I was told I would get a call.. no call, all I got was an email (they said they sent a text but I have the evidence here I didn't receive the text). They keep speaking about process but they don't follow their own process. I then tried complaining and they said you can't make an complaint as it's to do with the same issue, so they basically saying you can't complain about it. Now I've been but in the same place Ive got to wait another 14 days as I keep getting told I can't make another complaint. Bearing in mind to get the initial complaint in I had to phone 3 times , twice Cut off and no complaint put in and the last time I was given 2 options and the lady did the complete opposite of what I chose. Llyods customer service is woeful the staff try their best to stop you complaining and they try their best to not contact you properly. I Keep getting told wait and wait. I honestly wouldn't recommend llyods to my worse enemy, they have affected mentally and physically, I have told them this aswell they know. Funny thing is I was only complaining about losing £10 and it ended up costing me £350 as I had to miss work and had to buy anxiety medication, but yea as long as llyods protect their own.this last couple of weeks have made me want to not be alive I've had to spend so much time and energy and llyods have down the bareee minimum each time. Read more Read less

Absolutely first class - very communicative and always ensure that the customer fully understands each step of the process. We wouldn’t ever use anyone else.

Great service great service yes yes yes yes amazing service