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Lloyds Bank reviews

Lloyds Bank Logo
Rated Good • 3.78/5

Lloyds Bank reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 2,398 product reviews

Average score of 3.78/5
5 star
53%
4 star
17%
3 star
8%
2 star
3%
1 star
19%
Reviews for Lloyds Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Good bank overall.

Good bank overall. Monthly fee is not waived always on time.

{"display":"Istvan","full_name":"Istvan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Absolutely avoid LLoyds Car Insurance!

Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar... Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to post to various department of which no one can seem to help, no one wants to take ownership of your claim. You get passed from the underwriters Allianz, Lloyds, Carpenters and enterprise it really is shocking, I spoke to about 12 people in total and the call duration was approx. 2 hrs 30 mins. All they are interested in is if you make a change to the policy such as taking your private plates off your car as the car is now a write off, is to charge you an admin fee of £25, not to deal with the issue you had been on the phone for all morning!! Absolutely terrible customer service from the claims department new & existing. Avoid at all costs. Never purchase "Guaranteed Car Replacement" cover as you wont get it and no one takes ownership of sorting this out! Save your sanity! Read more Read less

{"display":"Dissatisfied customer","full_name":"Dissatisfied customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Lloyds Bank products

About Lloyds Bank

Lloyds is one of the largest banks in the UK.

The origin of Lloyds goes back to 1765 when iron founder Sampson Lloyd II and button maker John Taylor started Birmingham's first bank, called Taylors & Lloyds. Lloyds Bank is part of Lloyds Banking Group, a UK-based financial services group that also includes Halifax, Bank of Scotland, and Scottish Widows.

Lloyds offer a full range of banking and financial services, through a network of branches, via the app and online.

Lloyds Bank at a glance

Reviews for Lloyds Bank

Showing 11 of 2398 company reviews • Last reviewed within 7 days

Good bank overall.

Club Lloyds Current Account • 10th July 2025

Good bank overall. Monthly fee is not waived always on time.

{"display":"Istvan","full_name":"Istvan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Absolutely avoid LLoyds Car Insurance!

Car insurance • 3rd July 2025

Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar... Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to post to various department of which no one can seem to help, no one wants to take ownership of your claim. You get passed from the underwriters Allianz, Lloyds, Carpenters and enterprise it really is shocking, I spoke to about 12 people in total and the call duration was approx. 2 hrs 30 mins. All they are interested in is if you make a change to the policy such as taking your private plates off your car as the car is now a write off, is to charge you an admin fee of £25, not to deal with the issue you had been on the phone for all morning!! Absolutely terrible customer service from the claims department new & existing. Avoid at all costs. Never purchase "Guaranteed Car Replacement" cover as you wont get it and no one takes ownership of sorting this out! Save your sanity! Read more Read less

{"display":"Dissatisfied customer","full_name":"Dissatisfied customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    I’m really having a good time with Lloyds Bank Class...

    I’m really having a good time with Lloyds Bank Classic Account. Zero account charges and I can access my finances anytime.

    {"display":"Prashel K","full_name":"Prashel K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Been with them for over a decade and only just chang...

    Been with them for over a decade and only just changed from current account to club Lloyds, get lots more benefits with no extra cist

    {"display":"Sam","full_name":"Sam","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Loyal trustworthy bank, have used them for many many...

    Loyal trustworthy bank, have used them for many many years

    {"display":"Karen Murphy","full_name":"Karen Murphy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great account have Disney tv for free good interest...

    Great account have Disney tv for free good interest rate on monthly saver

    {"display":"Mark s","full_name":"Mark s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Lloyds Customer Service is above and beyond excellent

    I recently had to phone Lloyds and explain my financial situation as I had got myself in a mess. Everyone I spoke too was really... I recently had to phone Lloyds and explain my financial situation as I had got myself in a mess. Everyone I spoke too was really lovely, helpful and understanding. They made me feel like a highly valued customer and I am truly grateful to them for all their help and advice. They were so kind to me, I literally cannot thank them enough. Read more Read less

    {"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Clare 13th June 2025
  • 5/5

    Good price

    Online quote, better price than last year. Attached to my bank accounts for easy access

    {"display":"Suzi white","full_name":"Suzi white","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    ISA Lloyds

    I have saved good amount of money in 12 months period. Also for anything gone wrong, it's easy to contact them and get support.

    {"display":"Sherly M","full_name":"Sherly M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Sherly M 13th June 2025
  • 5/5

    Loyal trustworthy bank, been with them over 30 years

    Loyal trustworthy bank, been with them over 30 years

    {"display":"Karen Murphy","full_name":"Karen Murphy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Decent money value but questionable ethics

    Good value for money with the cinema tickets as long as you're careful to avoid the account charges by following the rules. Eventually switched away... Good value for money with the cinema tickets as long as you're careful to avoid the account charges by following the rules. Eventually switched away from them as I have issues with how ethical their investments are. Read more Read less

    {"display":"Hann","full_name":"Hann","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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